Ford Focus Complaints

22,326 consumer complaints on file.

#10143043November 17, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
DT: THE CONTACT STATED THE SHIFT CABLES CONTINUED TO BREAK. THIS HAPPENED THREE TIMES SINCE PURCHASE OF VEHICLE AND ONCE PRIOR TO PURCHASE. THE DEALERSHIP REPLACED THE CABLES TWICE, MADE ADJUSTMENTS TO THE CABLES ONCE, AND REPLACED THE TRANSMISSION. THE CONTACT DID NOT KNOW WHAT REPAIRS WERE MADE BEFORE PURCHASE. THE VEHICLE IS STILL HARD TO GET INTO GEAR. THIS USUALLY HAPPENS BEFORE IT BREAKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143051November 17, 2005
ELECTRICAL SYSTEM:IGNITION
I PURCHASED A USED 2000 FORD FOCUS FROM A PRIVATE OWNER, 2 DAYS AGO I WAS ON MY WAY HOME AFTER WORK, I PUT THE KEY IN AND IT WOULD NOT TURN AND THE STEERING WHEEL IN COMPLETLY LOCKED UP. I LOOKED IT UP ON THE NET AND HAVE COME TO THE CONCLUSION THAT THIS HAPPENS REGULARLY. I CALLED THE DEALER AT FRIENDLY FORD TO ASK HIM WHAT WAS UP AND HE SAID I WAS ON MY OWN. THE COST IS $400.I CALLED THE FORD COMPANY TO FILE A COMPLAINT AND THEY ARE WELL AWARE OF THE SITUATION.WHY HAVE YOU NOT FILED A RECALL!!FORD TOLD ME THAT IT IS UP TO YOU TO GET THAT DONE. I THINK IT IS A SAFETY ISSUE IF YOU CANNOT TURN YOUR CAR ON AT 10 AT NIGHT, BY YOURSELF. IS ANYONE OUT THERE LISTENING TO THE THOUSANDS OF ANGRY FOCUS OWNERS??I HEARD THAT THE ISSUE IS NOW RESOLVED IN THE NEW FOCUS BUT WHAT DOES THAT DO FOR US???RECALL........RECALL...........RECALL!!!!!!!!!!!!!!!!!!!!!!!!1. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142941November 16, 2005
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
DT: THE CONTACT STATED WHEN TRYING TO START VEHICLE THE STEERING COLUMN LOCKED. SHE HAD THE VEHICLE TOWED TO A MECHANIC THE FIRST TIME THIS HAPPENED . CURRENTLY, THE VEHICLE EXPERIENCED THE SAME PROBLEM WHILE PARKED. THE REPAIRS WILL BE AT CONTACT'S EXPENSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142801November 15, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION ON MY 2001 FORD FOCUS BROKE. I'M STILL WAITING FOR THE DEALERSHIP TO PICK IT UP. UPON RESEARCHING THIS FURTHER, IT SEEMS AS THOUGH THIS IS A COMMON PROBLEM. WHAT'S THE DEAL?!? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142813November 15, 2005
TIRES
I PURCHASED A 2002 FORD FOCUS ZTS AND THE FACTORY INSTALLED TIRES HAD PROBLEMS STARTING WITH THE 2ND TIRE ROTATION AT 12,000 MILES. THE CAR WAS SERVICED AT A FIRESTONE DEALER AND THE 18,000 MILE ROTATION THE MANAGER RECOMMENDED THAT THE TIRE WEAR WAS SO BAD THAT ROTATING THE TIRES WOULD CAUSE EXCESSIVE ROAD NOISE AND TO LEAVE THEM WHERE THEY WERE AT. I COMPLAINED TO THE FORD MOTOR DEALERSHIP AND THEY DID NOTHING, EVEN FORD MOTOR'S CUSTOMER CARE TOLL FREE SERVICE SAID THEY COULD DO NOTHING. THE CAR HAS ONLY 21,000 TODAY AND THE TIRES SOUND LIKE I AM RIDING ON WOODEN TIRES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142641November 14, 2005
SEATS:MID/REAR ASSEMBLY
THIS COMPLAINT IS BEING WRITTEN TO INFORM NHTSA ABOUT A POTENTIAL FAILURE I BELIEVE THAT MY 2001 FORD FOCUS 4 DOOR HAS LINGERING ABOUT IN IT. THE POTENTIAL FAILURE IS THE BACK SEAT BOTTOM (THE PART YOUR REAR END SITS ON) DOES NOT CATCH ON THE THREE LIP EDGES ATTACHED TO THE CAR BODY. THE METAL BASE OF THE BACK SEAT BOTTOM HAS THREE HOLES, ONE ON EACH SIDE AND ONE IN THE MIDDLE. THEY CORRESPOND TO THE LIP EDGES FOR WHICH THEY DO NOT CATCH ON. I SPOKE WITH THE GENERAL MANAGER AT THE DEALERSHIP REGARDING THE ISSUE AFTER SEVERAL ATTEMPTS TO GET IT FIXED THROUGH THE DEALERSHIP SERVICE DEPARTMENT. THE SERVICE DEPARTMENT TOLD ME THAT NOTHING WAS WRONG WITH THE BACK SEAT ON SEVERAL DIFFERENT OCCASIONS. THE CAR WAS PURCHASED CONTAINING ALL THE CHILD SAFETY FEATURES AVAILABLE. WINDOW LOCKS, DOOR LOCKS, INTERIOR TRUNK RELEASE AND THE SAFETY SEAT LATCH SYSTEM. THE SERVICE DEPARTMENT TOLD ME THAT THE BACK SEAT DOES NOT CATCH ON THE LIP EDGES UNLESS IN AN ACCIDENT, THEN THEY SHOULD SLIDE FORWARD AND CATCH, AND THAT IS ONLY IF SOMEONE IS BUCKLED DOWN TO THE SEAT. WELL, NOW I HAVE AN INFANT DAUGHTER TO TRAVEL AROUND WITH IN MY BACK SEAT. THE GENERAL MANAGER GOT THE SAME ANSWER FROM A FORD CONTACT AS I DID FROM THE SERVICE DEPARTMENT. HOWEVER, SHOULD MY CAR BE HIT FROM BEHIND AND THE BACK SEAT IS EMPTY AND THE QUESTION IS DOES IT CATCH ON THE LIP EDGES OR NOT. I FEAR THAT IT WILL FLY FORWARD SLAMMING THE BACK OF THE DRIVER AND PASSENGER SEATS AND CRUSH OR PUSH ME INTO THE STEERING WHEEL OR THROUGH THE WINDSHIELD. THE MAIN CONCERN I HAVE IS FOR THE SAFETY OF MY CHILD. I BELIEVE THAT THE SEAT SHOULD CATCH ON THE LIP EDGES AT ALL TIMES AND NOT JUST IN AN ACCIDENT. FORD TOLD THE GM THAT THEY HAVE NEVER HAD A REPORT OF IT BEING A PROBLEM NOR DID IT EVER OCCUR IN A CRASH TEST. I TOLD THE GM TO GIVE IT TO ME IN WRITING SHOULD AN ACCIDENT EVER HAPPEN. I DON'T KNOW WHAT TO DO FROM THIS POINT. PLEASE ADVISE IF NECESSARY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142645November 14, 2005
WHEELS:HUB, SUSPENSION
DT: THE CONTACT STATED THE WHEEL COVERS POPPED WHILE DRIVING, ONE OF THE COVERS CAME OFF THE CAR. THE CONTACT WAS UNABLE TO GET THE COVER BECAUSE OF TRAFFIC. HE CONTACTED FORD, AND THEY WOULD REVIEW THE PROBLEM ONLY IF THE WHEEL COVER WAS AVAILABLE FOR INSPECTION. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, AND THEY COULD NOT DIAGNOSE A PROBLEM. THE VEHICLE PULLED TO THE LEFT, AND THE DEALERSHIP WAS UNABLE TO DIAGNOSE A PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142431November 10, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION SWITCH FAILED WHICH CAUSED MY DAUGHTER TO ABANDON HER CAR IN AN UNAUTHORIZED PARKING LOT AT HER UNIVERSITY CAMPUS FOR WHICH SHE WAS TICKETED. WE HAD TO HAVE THE CAR, A 2001 FORD FOCUS, TOWED TO THE DEALERSHIP. UPON INVESTIGATION, WHICH WAS CONFIRMED BY THE DEALER, THIS ISSUE IS RAMPANT WITH THIS CAR. THE KEY WILL NOT TURN AND THEREFORE THE CAR IS STUCK IN PARK AND INOPERABLE. THE DEALER SUGGESTED THAT FORD MOTOR COMPANY MAY BE ISSUING A RECALL AND THAT WE SHOULD KEEP OUR ORIGINAL RECEIPT. THIS ALONE TELLS ME THAT A RECALL SHOULD BE ISSUED AS THIS IS OBVIOUSLY A FAILURE IN ENGINEERING DESIGN OR MANUFACTURING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142441November 10, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
WE HAVE READ SEVERAL ARTICLES CONCERNING THE FORD FOCUS 2000 AND AN APPARENT DEFECTIVE IGNITION SWITCH CYLINDER. THE INTERNET IS FULL OF DISGRUNTLED FOCUS OWNERS WHO HAVE SUFFERED THE INCONVENIENCE ASSOCIATED WITH IN SOME CASES MULTIPLE FAILURES OF THE IGNITION SWITCH WHICH OFTEN TIMES LEFT THEM STRANDED AND FACING LARGE TOWING AND REPAIR CHARGES. SINCE A FAMILY MEMBER HAD RECENTLY EXPERIENCED THE SAME PROBLEM I RESEARCHED THE INTERNET, SPOKE WITH SEVERAL DEALERS AND LOCKSMITHS WHICH LED ME TO CONCLUDE THAT THE FAILED CYLINDERS RESULTED FROM A SUBSTANDARD MANUFACTURED CYLINDER WHICH RAPIDLY DETERIORATES WITH USE AND EVENTUALLY FRACTURES AND JAMS. FORD IS WELL AWARE THAT THESE FRAGILE CYLINDERS ARE MADE OF SUBSTANDARD MATERIALS AND ARE BREAKING AND JAMMING AT AN ALARMING RATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142199November 8, 2005
ELECTRICAL SYSTEM:IGNITION
THE IGNITION ON THE FORD FOCUS 2001 LX KEEPS "STICKING". THIS INCIDENT HAS HAPPENED TWICE WITHIN LESS THAN TWO YEARS. THE IGNITION WILL NOT MOVE GIVING THE APPEARANCE OF THE STEERING WHEEL BEING LOCKED BUT THE STEERING WHEEL STILL MOVES, ITS THE IGNITION THAT WON'T ELIMINATE IT BEING LOCKING PROBLEMS. I HAVE HAD THE IGNITION REPLACED TWICE IN A SHORT PERIOD OF TIME DUE TO THIS PROBLEM.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142008November 7, 2005
STEERING:LINKAGES:TIE ROD ASSEMBLY, SEAT BELTS, ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH WOULD "STICK", SINCE DAY OF PURCHASE...TWO MONTHS LATER, BROKEN!! ALL THE TUMBLER SPRINGS WENT OUT....$300!! TO FIX AND ONE HOUR LATE TO WORK. PASSENGER OUTER TIE ROD BOOT IS SHOT AND THE TIE ROD WILL NOT COME OFF!!! $45 TO REPLACE!!! SEAT BELT TENSIONER DOES NOT WORK PROPERLY AT ALL!!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142022November 7, 2005
ELECTRICAL SYSTEM:IGNITION
I OWN A 2000 FORD FOCUS LE WITH LESS THAN 23,000 MILES. I HAVE HAD TO HAVE THE IGNITION CYLINDER REPLACED TWICE, ONCE IN 2002 AND ONCE IN 2005. THIS WAS NOT A PROBLEM WITH THE KEY, BUT WITH THE CYLINDER ITSELF. BOTH TIMES, THE CYLINDER LOCKED UP AND THE KEY COULD NOT BE TURNED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141853November 6, 2005
ENGINE AND ENGINE COOLING:ENGINE
PURCHASED A 2000 FORD FOCUS ON07/23/2005, WITH OPTIONAL SERVICE CONTRACT AND ON 09/16/2002, HAD ENGINE PROBLEMS TOOK IT BACK TO DEALER, INSURANCE DOES NOT WANT TO COVER ALL REPAIRS I'M LIABLE FOR1,900 AND THEY WIL PAY THE REST WHICH THE VEHICLE NEEDS AN ENGINE OVERHAUL, BUT ITS STILL UNDER WARRANTY AND I'M LIABLE ONLY FOR MY DEDUCTIBLE OF 100.00 THROUGH SOME INVESTIGATING I'VE BEEN DOING THIS VEHICLE IS "LEMON LAW BUY BACK".ALSO A DEALER ROLL BACK VEHICLE, MY CONTRACT ALSO WAS TO COVER ALL RENTAL GOT ONE ON 09/16/05 RETURNED ON IT 10/3/05,STILL LEFT WITHOUT A VEHICLE,CURRENTLY STILL AT DEALER SERVICE CENTER. THE WORST CAR I HAD ONLY 2 MONTHS WITH IT, OBVIOUSLY THERE ARE MORE DEFECTS. WHAT KIND OF PRODUCTS IS FORD PUTTING OUT ON THE ROAD SO MANY COMPLAINTS I MEAN WE DO NOT HAVE ANY INFORMATION ON WHETHER REPURCHASED VEHICLES ENCOUNTER A FREQUENCY OF REPAIRS THAT IS GREATER THAN THE EQUAL VALUE ,SO FAR NOTHING HAS BEEN DONE I HAVE SUBMITTED A COMPLAINT LETTER TO THE FORD CORPORATION REQUESTING THAT THEY LOOK INTO THIS SITUATION ALSO MADE CLAIMS TO TH ,BBB,DEPT. OF MOTOR VEHICLES, CONSUMER AFFAIRS, DEPT. OF INS. HAVE NOT HEARD RESPONSE FROM FORD CORP. MOREOVER FORD HAS BEEN AWARE THAT THIS CLASS VEHICLE MADE INORDINATELY PROVE TO BE A FAILURE. WHAT ABOUT THAT EXTRA SERVICE CONTRACT? WHAT ABOUT THE COSTS INCURRED DURING THIS 50 DAY LENGTHY-REPAIRS? SINCE I HAVE HAD THIS VEHICLE WHICH WAS FOR 2MONTHS ONLY THIS IS THE FIST FAILURE AND THE LAST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141871November 6, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
I OWN A 2000 FORD FOCUS ZX3. THE IGNITION KEEPS JAMMING AND HAS FINALLY COMPLETELY FAILED, LEAVING ME STRANDED MILES FROM HOME. I'VE SEARCHED THE INTERNET AND I'VE FOUND THAT THIS IS A KNOWN PROBLEM FOR THE FORD FOCUS. I AM THANKFUL THAT IT WAS ME THAT WAS STRANDED AND NOT MY WIFE WITH THE CHILDREN. THE IGNITION SWITCHES ARE DEFECTIVE. I WOULD LIKE TO ASK THAT A RECALL BE PUT ON THIS ISSUE. I NOW HAVE TO HAVE THE CAR TOWED TO THE REPAIR SHOP TO BE REPAIRED BECAUSE FORD USED A DEFECTIVE PART IN MANUFACTURING. THANK YOU, D. LISH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141845November 5, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
I AM A KATRINA EVACUEE WORKING IN DALLAS AND I OWN A 2000 FORD FOCUS ZX3, AND THE NOTORIOUS FREEZING IGNITION CYLINDER FLAW (CANNOT TURN KEY AT ALL) LEFT ME STRANDED AT 5:00 PM IN FRONT OF AN ALBERTSON'S FOR 3 HOURS UNTIL A TOW TRUCK SENT BY GEICO CAME AND GOT THE CAR, BROUGHT IT TO THE CLOSEST FORD DEALER, AND BROUGHT ME HOME. AMIDST ALL OF THE DESTRUCTION I PERSONALLY AM DEALING WITH, THE LAST THING I NEED IS TO HAVE A WELL KNOWN DEFECT LEAVE ME STRANDED IN ANOTHER STATE...OH YEAH, I HAVE THE FLU TO BOOT, SO TO SAY THE LEAST, I'M KIND OF CRANKY. FORD NEED TO RECALL THIS PART. AS IF I DO NOT HAVE ENOUGH TO PAY FOR (MY HOUSE TOOK 11 FEET OF WATER IN NOLA), GIVEN THIS IS NOT AN OFFICIAL RECALL, THE REPAIR WILL COST ME AT LEAST $250 OUT OF POCKET. PLEASE INITIATE A RECALL. BORIS PALACIOS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141655November 3, 2005
ELECTRICAL SYSTEM:IGNITION:MODULE
2002 FORD FOCUS ZTS LOCKED IGNITION --TUMBLERS WERE OUT OF SYNCH? FOUND OUT THAT THIS WAS A COMMON PROBLEM BUT THE DEALER WON'T AUTHORIZED TO FIX IT WITHOUT CHARGE. PAID $293 FOR REPAIR. SEEM TO BE A PROBLEM WHICH COULD BE A RECALL ISSUE. THANK YOU FOR YOUR CONCERN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141561November 2, 2005
ELECTRICAL SYSTEM:IGNITION
I OWN A 2001 FORD FOCUS. ON OCTOBER 31, 2005, I NOTICED THAT MY CAR KEY WOULD NOT FIT INTO MY IGNITION ALL THE WAY AND MY KEY WOULD NOT TURN. MY STEERING WHEEL IS ALSO LOCKED IN PLACE. THERE WERE NO PRECEDING SYMPTOMS TO WARN ME OF THIS FAILURE. I HAVE CONTACTED MY LOCAL FORD COMPANY, WHICH EXPECTS ME TO PAY FOR THE REPAIR AND TOWING. HOWEVER, IT SEEMS THAT THERE ARE SEVERAL COMPLAINTS WITH FOCUS OWNERS ABOUT THIS SAME PROBLEM. PLEASE, ISSUE A RECALL ON THIS, IF YOU CAN. IT IS A SERIOUS INCONVENIENCE, TIME WISE AND FINANCIALLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141568November 2, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY DAUGHTER TOOK THE FORD FOCUS TO COLLEGE FOR A COUPLE OF WEEKS AND WAS NOT ABLE TO GET THE KEY IN THE IGNITION. AFTER SPEAKING WITH SEVERAL REPRESENTATIVES AT AAA (TRYING TO GET IT TOWED FROM A PARKING GARAGE), THEY ALL SAID THAT THIS IS A KNOWN PROBLEM WITH THE FORD FOCUS. THEY WERE SURE THAT THERE HAD TO BE A RECALL OR THAT FORD SHOULD PAY FOR THIS TO BE FIXED. I'VE CONTACTED FORD AND THIS WAS IN THEIR REPLY - 'FORD AND THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION (NHTSA) WORK TOGETHER TO PROACTIVELY IDENTIFY AREAS OF CONCERN THROUGH INVESTIGATION OF CONSUMER AND DEALER FEEDBACK.' THIS IS WHY I'M FILING A COMPLAINT WITH YOU. AS FOR A SAFETY ISSUE, MY DAUGHTER'S SAFETY IS MY MAIN CONCERN. LUCKILY THIS HAPPENED WHILE SHE WAS STILL PARKED IN THE GARAGE AT SCHOOL AND NOT IN A PARKING LOT AT A MALL OR A STORE. THE TUMBLERS COLLAPSED AND THE IGNITION SWITCH NEEDED REPLACED AND TWO NEW KEYS HAD TO BE MADE AND PROGRAMMED. (IF OEM IS ORIGINAL EQUIPMENT FROM MANUFACTURER, THEN IT IS YES.) *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141610November 2, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
I WENT TO A STORE AND TURNED MY CAR OFF, THE SAME WAY THAT I ALWAYS DO. ONCE RETURNING AND TRYING TO START THE CAR, THE IGNITION SWITCH WOULD NOT MOVE AT ALL. THE KEY WOULD GO IN ALL THE WAY, BUT IT WOULD NOT TURN. THIS HAS HAPPENED TO ME SEVERAL TIMES, BUT NORMALLY IT WILL START AFTER MESSING WITH IT FOR A FEW MINUTES. THIS TIME I SAT THERE FOR AN HOUR TRYING TO GET IT TO WORK, TO NO AVAIL. I CALLED MY ROADSIDE ASSISTANCE, AND HAD IT TOWED HOME. I WAS TOLD BOTH BY MY INSURANCE COMPANY, AND THE TOWING COMPANY, THAT IT IS A REPEATED ISSUE WITH THE FOCUS. THE TOWING COMPANY SAID THE ONLY TIME HE HAS HAD TO EVER TOW A FOCUS IS WHEN IT HAS BEEN IN AN ACCIDENT, OR IF THE KEY WILL NOT TURN. I HAVE NOTICED MANY OTHER COMPLAINTS ABOUT THIS SAME ISSUE THROUGH NHTSA, AND FEEL SOMETHING SHOULD BE DONE ABOUT IT. I HAVE CALLED SEVERAL MECHANICS AND LOCK SMITHS, AND I AM TOLD BY ALL THAT I HAVE TO TAKE IT TO THE DEALERSHIP TO HAVE IT FIXED. I HAVE NO CHOICE BUT TO PAY THE HIGH PRICE TO HAVE A DEALER FIX AN ISSUE THAT SHOULD HAVE BEEN FIXED A LONG TIME AGO ON ALL THE CAR'S MADE THAT YEAR. IT IS OBVIOUSLY A DEFECT IF SO MANY PEOPLE ARE HAVING THIS PROBLEM, AND NOT JUST ONCE BUT REPEATEDLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142142November 2, 2005
VISIBILITY:WINDSHIELD
CONSUMER COMPLAINT REGARDING DEFECT IN FORD FOCUS WINDSHIELD. *TS THE WINDSHIELD HAD COME LOOSE IN THE CENTER ABOUT 12 INCHES. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus