Ford Focus Complaints

22,326 consumer complaints on file.

#10159013June 5, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
MY CAR IS AGAIN IN SERVICE DUE TO A FAULTY GAS CAP. THE WIRE WHICH ATTACHES THE GAS CAP TO CAR KEEPS GETTING CAUGHT WHEN THE CAP IS BE SCREWED ON. CHECK GAS CAP LIGHT COMES ON AND THEN THE CHECK ENGINE LIGHT COMES ON. THIS IS THE 4TH TIME IT IS IN THE SHOP FOR THIS REASON. I AM TOLD I HAVE TO CHECK EACH TIME I GET GAS TO MAKE SURE CAP IS ON PROPERLY AND THAT CONNECTING WIRE IS NOT CAUGHT. I DON'T BELIEVE MOST PEOPLE HAVE TO DO THIS. I BELIEVE THE GAS TANK LINE WAS INSTALLED IMPROPERLY AND THEREFORE IT KEEPS CAUSING THIS PROBLEM. THANK YOU. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158874June 2, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EQUIPMENT
IN JULY 2005 MYSELF AND MY CHILDREN WERE DRIVING MY 2000 FORD FOCUS LX ON THE FREEWAY AND WE WERE IN THE FAST LANE WHEN OUR CAR STARTED TO STALL AND WERE UNABLE TO GET GAS TO THE CAR. WE LATER TOOK IT TO BE CHECKED AND FOUND OUT THE FUEL PUMP MODULE WAS NOT PUTTING FUEL INTO THE CAR AND WE HAD TO REPLACE IT. WE LATER FOUND OUT THAT IT HAD BEEN REPLACED ONCE BEFORE. SO WE HAD IT FIXED AND ON MAY 30 2006 ALSO DRIVING ON THE FREEWAY BY CAR BEGAN TO STALL AND NOT WANT TO MOVE WELL. SO ONCE AGAIN I TOOK IT TO BE LOOKED AT AND FOUND OUT THAT THE SAME PROBLEM AS BEFORE WITH THE FUEL PUMP MODULE WAS ACTING UP AGAIN AND NEEDED TO BE REPLACED. I HAVE NOT FIXED IT YET DUE TO ALREADY FIXING IT WITHIN A YEARS TIME AND HAVE FOUND OUT THAT THERE WAS A RECALL ON MY CAR AND FOUND OUT THE RECALL WAS NOT DONE ON MY CAR DUE TO THE VIN # NOT BEING INCLUDED IN THE ORIGINAL RECALL BULLETIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158768June 1, 2006
ELECTRICAL SYSTEM:IGNITION
MY 2000 FORD FOCUS HAS LESS THAN 55 THOUSAND MILES WHICH I JUST PURCHASED 3 MONTHS AGO. MY IGNITION FROZE, KEY WOULD NOT TURN. THANK GOODNESS IT WAS HOME IN THE GARAGE. I COULD HAVE BEEN AT THE LAKE OR ANYWHERE AND BEEN STRANDED. THE TOW TRUCK JUST HAULED IT OFF. THIS SEEMS TO BE A RECURRING PROBLEM WITH FORD FOCUS I HAVE LEARNED. WHY IS THIS NOT A RECALL PROBLEM. THIS WILL BE MY LAST FORD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158767June 1, 2006
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
THE REAR WIPER IN MY 2001 FORD FOCUS ZX3 STOPPED WORKING. UPON INVESTIGATION I FOUND THAT 5 WIRES IN THE WIRING HARNESS GOING INTO THE HATCH LID HAD CRACKED INSULATION AND EXPOSED CONDUCTORS. ONE WIRE WAS COMPLETELY SEVERED. I HAVE USED ELECTRICAL TAPE TO TEMPORARILY RENDER THE SITUATION SAFE UNTIL I CAN MAKE A MORE PERMANENT REPAIR. I HAVE ALSO LEARNED THAN MANY OTHER 2001 FOCUS OWNERS HAVE EXPERIENCED THE SAME PROBLEM. I BELIEVE THE EXPOSED CONDUCTOR CONSTITUTE A SERIOUS FIRE HAZARD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158796June 1, 2006
AIR BAGS:FRONTAL, STRUCTURE:BODY:HATCHBACK/LIFTGATE, ELECTRICAL SYSTEM:IGNITION, INTERIOR LIGHTING, ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE STOPPED AT A RED LIGHT BOTH FRONTAL AIRBAGS DEPLOYED WITHOUT WARNING CAUSING THE VEHICLE TO REAR END THE VEHICLE IN FRONT. A POLICE REPORT WAS FILED AT THE SCENE AND SEAT BELTS WERE IN USE; NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. THE DEALERSHIP WAS ALERTED. ON A SEPARATE OCCASION, THE HATCH BACK FAILED TO CLOSE, VEHICLE FAILED TO START, THE INTERIOR LIGHTING FAILED AND THE MOTOR MADE A KNOCKING SOUND. THIS OCCURRED INTERMITTENTLY. THE MANUFACTURER WAS ALERTED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10158708May 31, 2006
ELECTRICAL SYSTEM
ON FOUR SEPARATE OCCASIONS MY CAR, WITHOUT FOREWARNING, CUT OFF WHILE IN MOTION AND AT VARIOUS RATES OF SPEED. THE CAR IS NOW BEING SERVICED FOR THIS PROBLEM FOR THE THIRD TIME IN THE TWO MONTHS THAT I HAVE HAD IT. THE CAR ALSO HAS A PROBLEM WITH NOT STARTING, FOR NO APPARENT REASON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158611May 30, 2006
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
FORD 2000 FOCUS IGNITION LOCKED, AAA SAID THIS IS A HUGE PROBLEM WITH FOCUS AND NO RECALLS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158615May 30, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE FRONT RIGHT BEARING AND SPRING NEEDED TO BE REPLACED DUE TO CORROSION. THE BEARING WAS FROZEN AND THE SPRING WAS POPPED OUT SO FAR IT ALMOST POPPED THE FRONT RIGHT TIRE. THE CAR IS A 2002 FORD FOCUS - NOT THAT OLD TO HAVE SOMETHING LIKE THIS CORRODE AND ALMOST CAUSE AN ACCIDENT. I DIDN'T SEE A RECALL ON ANY OF THE PARTS FOR MY CAR OR ANYTHING SUGGESTING SHIELDS SHOULD BE INSTALLED SO THAT IF THE SPRINGS POP AT A HIGH SPEED AT LEAST IT WON'T PUNCTURE THE TIRE. I WOULD LIKE TO SEE A RECALL ON THE PARTS OR HAVE THE NHTSA REQUIRE THAT SHIELDS BE INSTALLED. I SPENT $578 TO CORRECT THE PROBLEM - REPLACED FRONT RIGHT STRUT, MOUNT AND BEARING, SPRING, AND ALIGNMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158472May 28, 2006
EXTERIOR LIGHTING
A YEAR AGO, THE DRIVER'S SIDE TURN SIGNAL LIGHT ON MY 2002 FORD FOCUS WAGON BURNED OUT. IN TRYING TO REPLACE IT AT A LOCAL AUTO PARTS PLACE. THE SOCKET WAS SO TIGHT IN THE LENS/REFLECTOR ASSEMBLY THAT IT COULD NOT BE REMOVED. I TOOK IT TO MY DEALER, KAIN FAMILY FORD IN LONDON. I LEARNED THAT THE PROBLEM WAS THAT THE FITTING FOR THE SOCKET HAD WARPED FROM EXCESSIVE HEAT, APPARENTLY. THE DEALER SEARCHED TO SEE IF THERE WAS A TECHNICAL BULLETIN AND FOUND ONE INSTANCE IN WHICH A PIZZA DRIVER IN A SIMILAR VEHICLE HAD A SIMILAR PROBLEM. THEY WERE ABLE TO PULL THE LIGHT OUT AND WITH A POCKET KNIFE MAKE THE NEW SOCKET FIT IN THE ASSEMBLY, AND CHARGED ME THE HOURLY RATE FOR THE WORK. I SUSPECT THIS IS A MANUFACTURER'S DEFECT, BECAUSE I'VE HEARD OF TWO OTHER INSTANCES IN THE SAME TYPE OF VEHICLE IN THIS AREA WITH THE SAME RESULTS. I RECENTLY REPLACED THE PASSENGER SIDE HEADLAMP AND FOUNT THE SAME WARPING. I HAVE YET TO TAKE IT TO MY DEALER, BUT WILL. IS THERE A WAY TO SEARCH REPAIR RECORDS FOR THIS VEHICLE TO DETERMINE IF THIS IS A DEFECT AND SHOULD BE RECALLED? I LEARNED OF THIS SITE FROM CLICK AND CLACK ON NPR'S CARTALK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158475May 28, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION KEY WOULD NOT TURN TO ANY POSITION. NO WARNING OF IMPENDING FAILURE. CAR COULD NOT BE DRIVEN, HAD TO BE TOWED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158164May 24, 2006
EXTERIOR LIGHTING:BRAKE LIGHTS
BOTH OF MY REAR BRAKE LIGHTS HAVE STOPPED WORKING. THE TRUNK LIGHT WORKS FOR BRAKING, AND THE TAIL LIGHTS WORK, BUT NOT FOR BRAKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158216May 24, 2006
ELECTRICAL SYSTEM:IGNITION
I OWN A 2000 FORD FOCUS. I INSERTED THE KEY INTO THE IGNITION AND THE KEY WOULD NOT TURN. I TRIED AGAIN SEVERAL TIMES, BUT DID NOT WORK. HAD TO END UP GETTING THE CAR TOWED TO A MECHANIC WHERE THEY REPLACED THE IGNITION LOCK CYLINDER. DID I MENTION THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE LAST THREE YEARS? I DID AN ONLINE SEARCH WITH THE WORDS FOCUS AND IGNITION AND GOT NUMEROUS OTHER REPORTS OF SIMILAR INCIDENTS. DO YOU EVEN READ THESE THINGS? HOW LONG DO YOU ALLOW A COMPANY TO GET AWAY WITH THIS TYPE OF THING? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158089May 23, 2006
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
ENGINE COMPARTMENT FIRE STARTED BEHIND BATTERY AND BURNED DOWN THE CAR. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10158119May 23, 2006
ELECTRICAL SYSTEM:IGNITION
I CANNOT INSERT THE KEY INTO THE IGNITION OF 2000 FORD FOCUS. NEVER HAD A PROBLEM LIKE IT BEFORE. CALLED LOCKSMITH AND WAS TOLD THIS IS A VERY COMMON PROBLEM WITH MY MAKE/MODEL. TUMBLER HAS TO BE REPLACED, AT A COST OF APPROXIMATELY $150.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158126May 23, 2006
FUEL SYSTEM, GASOLINE
MY FORD VIN [XXX] IS HAVING THE SYMPTOMS AS PER NHTSA CAMPAIGN ID NUMBER: 03V482000 AND MEETS THE SPECIFICATIONS OF THIS RECALL, BUT FORD SAYS THAT MY CAR DOESN'T QUALIFY FOR RECALL 03N01 BECAUSE THEY SAY THE RECALL IS NOT MANDATORY AND IS NOT A SAFETY RECALL. I'M DRIVING A 2000 FORD FOCUS ZTS AND AFTER RUNNING THE TANK LOW ON FUEL, THE ENGINE IS NOW HESITATING AND HAS A LOSS OF POWER. I REPORTED TO THE SERVICE TECH THAT MY CAR WAS HAVING THESE PROBLEMS AND THE CIRCUMSTANCES THAT PRECEDED THE CHANGE IN THE CAR'S PERFORMANCE. THEY SAID THEIR COMPUTER'S DIAGNOSTIC OF THE SITUATION DIDN'T INDICATE A PROBLEM WITH THE FUEL DELIVERY MODULE. *JB UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158009May 22, 2006
ELECTRICAL SYSTEM:IGNITION
I WAS LEAVING WORK LATE ONE NIGHT AND COULD NOT GET MY 2002 FORD FOCUS ZX3 TO START. THE IGNITION WAS LOCKED AND SO WAS THE STEERING WHEEL. NO AMOUNT OF TURNING THE WHEEL OR JINGLING THE KEY WORKED. THE CAR RECOGNIZED THAT THERE WAS A KEY IN THE IGNITION AS IT BEGAN TO 'DING' BUT NO MATTER WHAT I DID THE KEY WOULD NOT TURN IN THE IGNITION. LUCKILY THERE WAS A COMPANY CAR AVAILABLE THAT I COULD TAKE HOME. I COMMUTE OVER 50 MILES ONE WAY TO WORK. WALKING, BUS AND TAXI ARE NOT AVAILABLE OPTIONS FOR ME. I AM A YOUNG WOMAN WORKING IN DOWNTOWN PHOENIX AND I NO LONGER FEEL SECURE IN MY VEHICLE. I HAVE RESEARCHED THIS EXTENSIVELY ON THE INTERNET. IT COULD BE A WORN KEY TIP, THE KEYS ARE MICROCHIPPED FOR ANTI-THEFT SECURITY SO A NEW ONE CAN ONLY BE MADE AT THE DEALERSHIP AND MUST BE THE SAME NUMBER AS YOUR KEY. IT COULD BE FAULTY TUMBLERS, FORD CREATED THEIR OWN IGNITION TO SAVE MONEY AND THE TUMBLERS MAY NOT FALL CORRECTLY, OR FALL TO FAR IN TO ALLOW THE KEY TO FIT! THERE IS NO CURRENT RECALL, A P05 IS IN PROGRESS, AND THERE ARE NO TECHNICAL SERVICE BULLETINS LISTED. IF MY CAR IS NO LONGER UNDER WARRANTY, DESPITE MY PURCHASE OF THE EXTENDED WARRANTY IT WILL COST ANYWHERE FROM $35.00 FOR A NEW MICROCHIPPED KEY, TO $500 FOR DRILLING A NEW IGNITION AND NEW KEYS, A TOW, AND LABOR. AUTOMOTIVETALK.NET HAS BEEN THE MOST HELPFUL WEBSITE SO FAR, BUT I WANTED TO ADD MY VOICE TO THE LIST IN ORDER TO GET A RECALL ROLLING AND HAVE FORD PAY FOR THIS CHEAP IGNITION THAT FAILS REPEATEDLY. I WILL REFUSE TO PAY FOR THE REPLACEMENT COST ON THIS OBVIOUSLY POORLY ENGINEERED PART. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158022May 22, 2006
AIR BAGS:SIDE/WINDOW
DT*: THE CONTACT STATED WHILE TRAVELING 55 MPH OVER A SLIGHT RISE IN THE ROAD, THE DRIVER SIDE CURTAIN AIRBAG DEPLOYED. THERE HAD BEEN NO PRIOR ACCIDENT. THE VEHICLE WAS DRIVEN TO THE DEALERSHIP, WHERE IT WAS DETERMINED THE COLLISION SENSOR HAD BEEN ACTIVATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158046May 22, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A FORD FOCUS 2003 IN 2005. HAVE HAD MULTIPLE PROBLEMS WITH TRANSMISSION. ACCELERATION ISSUES. NOW SHIFT GEAR ISSUES. THIS CAR ONLY HAS 48,000 MILES. CAR WILL NOT SHIFT PROPERLY. BANGS INTO GEAR. CAR HAS HAD TRANSMISSION SERVICE AND IS STILL HAPPENING TRANSMISSION IS PROBABLY GOING TO HAVE TO BE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157928May 20, 2006
ELECTRICAL SYSTEM:IGNITION, AIR BAGS
I PURCHASED A FORD FOCUS 2003, THE CAR HAD 18,000 MILES. I PAID PACIFIC COAST FORD SEVEN THOUSAND DOLLARS CASH FOR THE CAR, TWO DAY LATER I BROUGHT IT BACK BECAUSE THE CAR JUST SHUT DOWN WHILE I WAS DRIVING IT. THEY RAN TESTS TOLD ME NOTHING WAS WRONG WITH THE CAR. A COUPLE OF DAYS LATER IT WAS BACK FOR THE SAME REASON. ULTIMATELY I HAD TO BRING IT TO LAKEWOOD TRANSMISSION WHERE AFTER TWO ATTEMPTS IT WAS FINALLY FIXED IT. I'VE HAD TO GET MY IGNITION DONE TWO TIMES AND IS READY FOR A THIRD. MALLIONN FORD FIXED THAT FOR ME. NOW THREE WEEKS AGO I ROLL INTO A LADY DOING 5-10 MILES AN HOUR. THE POLICE ARE CALLED BUT SINCE THERE IS NO INJURIES OR DAMAGE TO EITHER PARTIES THE POLICE SAY THEY WON'T COME. NO POLICE REPORT. IM DRIVING HOME AND MY AIR BAGS DEPLOY SMASHING OUT MY WINDSHIELD . A LITTLE ATE YOU THINK. I CUT ONE AIR BAG OUT AND CONTINUE TO DRIVE HOME. MY CAR NEVER SHUT DOWN, THE ONLY THING THAT HAPPENED IS THE SEAT BELT LOCKED. I CAME HOME AND TOOK PIC OF THE CAR NOT A SCRATCH ON MY CAR ONE AIR BAG STILL DEPLOYED THE OTHER YOU CAN SEE I CUT IT OUT AND OF COARSE THE SMASHED WINDSHIELD . I CONTACTED FORD THEY SAID IT WAS AN INSURANCE PROBLEM NOT THEIRS, HOW COULD IT BE THERE WAS NO POLICE REPORT MY CAR MALFUNCTIONED. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10157929May 20, 2006
AIR BAGS:SIDE/WINDOW
MY NIECE'S 2002 FORD FOCUS PASSENGER SIDE AIRBAG WENT OFF WITH NO APPARENT CAUSE. FORD SAYS 'SENSOR' INDICATES AN ACCIDENT, BUT THERE WAS NONE, AND CHARGED $95 FOR THIS. FORD REFUSES TO ANALYZE THIS FURTHER, AND REMAINING AIRBAGS NO LONGER FUNCTION. WE BELIEVE THAT AIRBAG SENSORS/SYSTEMS ARE DEFECTIVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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