Ford Focus Complaints

22,326 consumer complaints on file.

#10245204October 12, 2008
ELECTRICAL SYSTEM
ABOUT 2 MONTHS AGO, MY KEY GOT STUCK IN THE IGNITION. I COULD START AND DRIVE THE CAR, BUT NOT GET THE KEY. I DROVE TO A FORD DEALER AND THE PERSON HAD NO TROUBLE GETTING MY KEY OUT. THIS WAS AT 34,000 MILES. NOW, AT 36,500 MILES, THE SAME THING HAPPENED. I AM TAKING TO A FORD DEALER AND THEY BETTER REPAIR UNDER THE 3/36,000 WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245135October 11, 2008
AIR BAGS:FRONTAL
VEHICLE WAS IN FRONT END COLLISION AND NEITHER OF THE AIR BAGS DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10245139October 11, 2008
ELECTRICAL SYSTEM:IGNITION
SECOND TIME HAVING PROBLEM WITH IGNITION ON 2003 FORD FOCUS. THE KEY WON'T TURN AND HAVE BEEN LEFT STRANDED ON THE HIGHWAY AND MISSED DAYS OF WORK TO GET THE REPLACEMENT IGNITION SWITCH. THIS IS A PROBLEM THAT FORD NEEDS TO ACKNOWLEDGE AND RECALL. THOUSANDS OF FORD FOCUS OWNERS HAVE HAD THE SAME PROBLEM. NOT ONLY IS IT COSTLY AND IS A REPAIR THAT IS FORDS' RESPONSIBILITY TO FIX DUE TO FAULTY IGNITIONS BUT ALSO A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245041October 10, 2008
ELECTRICAL SYSTEM:IGNITION
I WAS TRYING TO LEAVE WORK TO GO HOME. I PUT THE KEY IN THE IGNITION AND THE KEY WOULD NOT TURN. I WAS TOLD TO TAKE IT TO A FORD DEALERSHIP, WHERE THEY TOLD ME I NEEDED TO REPLACE THE IGNITION, A COST OF $500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245090October 10, 2008
ELECTRICAL SYSTEM
FORD FOCUS KEY WILL NOT TURN IN. I DRIVE A FORD FOCUS ZX5 2003. THE IGNITION LOCKED UP AND WOULD NOT TURN. AS A RESULT,I WAS STRANDED IN A PARKING LOT IT HAS HAPPENED FEW TIMES. I CONTACTED FORD CUSTOMER SERVICE AT NO AVAIL. THEY DID NOT RECOGNIZE TO BE AN ISSUE EVEN THOUGH IT #1 ISSUE AS MANY PEOPLE HAVE COMPLAINT ABOUT IT. THEY TOLD ME THAT I HAD TO PAY FOR THE REPAIR AS THE VEHICLE IS OUT OF WARRANTY. THERE WAS NO REASON FOR THESE IGNITIONS TO FAIL. I CONSIDER TO BE A SAFE ISSUE. THERE IS NO PUBLIC TRANSPORTATION SO I HAVE TO RELY ON MY VEHICLE FOR TRANSPORTATION REGARDLESS OF CIRCUMSTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244976October 9, 2008
ELECTRICAL SYSTEM
I GOT IN MY CAR AFTER LUNCH ON DAY TO RETURN TO WORK AND WHEN I PUT MY KEY IN THE IGNITION, IT WOULD NOT TURN. I KEPT TRYING FOR APPROXIMATELY 30 MINUTES AND COULD NOT GET IT TO TURN. THIS IS THE SECOND FORD FOCUS I HAVE OWNED AND THE 2ND TIME THIS EVENT HAS OCCURRED. I HAD TO PAY $473.20 TO HAVE THE CAR TOWED, THE IGNITION LOCK REPLACED, AND A NEW KEY FITTED FOR THE CAR. THE LADY AT THE FORD DEALERSHIP INFORMED US BEFORE WE TOOK THE CAR IN THAT THERE WAS A POSSIBILITY OF THE PART BEING RECALLED SINCE THIS HAPPENS OFTEN. WHEN WE TOOK THE CAR IN AND THEY BEGAN WORK ON IT WE DISCOVERED THIS WAS NOT TRUE. I AM JUST THANKFUL I WAS NOT COMING BACK FROM COURT OR IT WAS LATE AT NIGHT OR ELSE I WOULD HAVE BEEN STRANDED ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244993October 9, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
NOTICED COOLANT LEAKING ONTO PAVEMENT FOR SEVERAL DAYS. FOR FEAR OF OVERHEATING TOOK IT INTO A PEP BOYS AS WAS CLOSEST REPAIR FACILITY. THEY FOUND THE THERMOSTAT HOUSING (PLASTIC I MIGHT ADD) WAS FAULTY AND WITH PARTS AND LABOR IT CAME TO $455 FOR THE JOB. THE NEAREST FORD DEALER SAID THEY WOULD NEED 2 DAYS TO EVEN LOOK AT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245021October 9, 2008
ELECTRICAL SYSTEM:IGNITION
I CANNOT REMOVE THE KEY FROM THE IGNITION ON MY 2005 FORD FOCUS. THIS HAPPENED SUDDENLY WITHOUT WARNING. I TURNED THE IGNITION OFF AND TRIED TO REMOVE THE KEY AND IT WILL NOT COME OUT. I HAVE SEEN THAT SEVERAL OTHER FORD FOCUS OWNERS HAVE HAD THE SAME PROBLEM AND FORD REFUSES TO DO A RECALL, CLAIMING THAT THIS IS NOT A SAFETY ISSUE. A COUPLE OF WEEKS AGO, I ALSO NOTICED THAT I CANNOT LOCK THE PASSENGER SIDE REAR DOOR, EITHER MANUALLY OR ELECTRONICALLY. I THINK THIS IS A BIG SAFETY ISSUE AS ANYONE COULD GET INTO MY CAR AND DRIVE OFF SINCE THE KEY IS STILL IN THE IGNITION AND THE DOOR WILL NOT LOCK. I WILL TRY TAKING THE CAR TO A LOCKSMITH TO GET THE IGNITION LOCK REPLACED AS I HAVE HEARD THAT THIS IS CHEAPER AND MORE RELIABLE THAN GETTING THIS PROBLEM FIXED BY THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244709October 8, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
ON 5 DIFFERENT OCCASIONS THE KEY / IGNITION SWITCH HAS STUCK AND NOT ALLOWED ME TO START MY CAN. THIS PROBLEM HAS LEFT ME STRANDED 2 TIMES WHERE I WAS UNABLE TO RECEIVE HELP FOR MORE THAN 8 HOURS. I CONTACTED A FORD DEALERSHIP AND WAS TOLD THAT THIS WAS A COMMON PROBLEM AND THAT THERE WAS NO SAFETY RECALL FOR THIS AND IT WOULD COST $400 TO $600 TO REPAIR IT. I DID FIND A LOCKSMITH TO REPAIR IT FOR $250.00 AND WAS TOLD BY THE TECH THAT HE REPAIRS THIS PROBLEM ON THE FORD FOCUS 2 TO 3 TIMES A WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244768October 8, 2008
STRUCTURE:FRAME AND MEMBERS
ON 10/3/08 I WAS CHANGING OIL ON MY 2001 FORD FOCUS WITH 60000 MILES AND NOTICED RUST HOLES THROUGH THE FRONT SUBFRAME, WHICH HOLDS THE MOTOR, LOWER WHEEL CONTROL ARMS TO THE CAR BODY. IT IS A VERY CRUCIAL PART THAT SHOULD LAST THE LIFE OF THE CAR. I TOOK THE CAR TO THE DEALER AND THEY SAID THE FRAME WAS DEFECTIVE AND THAT IF I HIT A LARGE BUMP THAT THE FRAME MAY BREAK IN HALF AND THAT IT WAS UNSAFE TO DRIVE. THE DEALER SAID THAT THE CAR IS OUT OF THE WARRANTY PERIOD AND THERE WAS NOTHING THEY COULD DO ABOUT IT. I CALLED FORD AND THEY SAID THE SAME THING. THIS REPAIR WAS ESTIMATED BY THE DEALER TO BE AROUND $900.00. THE CAR IS BEING REPAIRED AS I WRITE THIS. I FEEL THAT THIS IS A DEFECTIVE PART FORD HAS USED AND THEY SHOULD INSPECT AND REPLACE THE PART ON THIS MODEL BEFORE ONE DOES BREAK AND SOMEONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244915October 8, 2008
ELECTRICAL SYSTEM:IGNITION
IGNITION LOCKED LEAVING ME STRANDED. FINALLY GOT THE CAR STARTED ONLY TO FIND IT LOCKED UP AGAIN THE NEXT TIME I TRIED TO START IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244639October 7, 2008
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION SWITCH ON MY CAR WILL NOT TURN OVER TO START THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244504October 6, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
I PURCHASED A 2005 FORD FOCUS, MY DRIVERS SIDE DOOR HANDLE HAS BROKEN AND THE REAR DRIVERS SIDE DOOR CANNOT BE OPENED OR IT WILL NOT CLOSE PASSENGER SIDE DOOR HANDLE IS LOOSE ALSO AS WITH OTHER COMPLAINTS NOTHING IS BEING DONE TO FIX THIS ISSUE A RECALL REPORTED ON THIS ISSUES DOES NOT PERTAIN TO MY VIN# . DON'T KNOW WHY CONSIDERING IT IS THE SAME ISSUE, I HAVE ONE KEY LOCK ON OUTSIDE OF CAR ON DRIVERS SIDE BUT CANNOT LOCK CAR NOW THAT DRIVERS SIDE DOOR HANDLE HAS BROKE SO I CAN NOT LOCK MY CAR. DEALERSHIP IS WILLING TO LOOK AT IT BUT WILL PROBABLY COST MAJOR MONIES TO FIX. WHY ISN'T THIS CONSIDER A SAFETY ISSUE IF YOU CANNOT GET INTO YOUR CAR. OR IF THE REAR DRIVERS SIDE DOOR SWINGS OPEN SHOULDN'T HAVE ALL OF THE 2005 FORD FOCUS BEEN RECALLED. HOW MANY COMPLAINTS NEED TO BE FILED BEFORE IT GETS RECALLED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244539October 6, 2008
TIRES
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT NOTICED AIR COMING OUT OF THE FRONT PASSENGER SIDE TIRE, WHICH SHE HAD BEEN AWARE OF SINCE FIRST PURCHASING THE VEHICLE. THE FAILURE OCCURRED MORE THAN SIX TIMES, REGARDLESS IF THE VEHICLE WAS PARKED OR IN MOTION. THE VEHICLE WOULD EITHER HAVE TO BE TOWED TO THE DEALER OR SERVICE PERSONNEL WOULD COME TO HER AND REPLACE THE TIRE WITH A SPARE. THE DEALER WAS NEVER ABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE TIRE WAS REPLACED ONCE IN JANUARY OF 2008, BUT THE FAILURE RECURRED. THE CONTACT SENT LETTERS AND EMAILS TO THE MANUFACTURER REGARDING THE FAILURE. THE CURRENT MILEAGE WAS 36,686 AND FAILURE MILEAGE WAS 22,815.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244563October 6, 2008
ELECTRICAL SYSTEM:IGNITION
IGNITION SWITCH WONT TURNED ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244568October 6, 2008
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
NOTICED ON THE WAY HOME FROM WORK ON FRIDAY THAT WHEN I CLICKED ON THE LEFT TURN SIGNAL, IT WENT IN A "FAST BLINK" WHICH USUALLY MEANS A BURNED OUT BULB, SHORT, OR BLOWN FUSE, BUT USUALLY JUST A BURNED OUT BULB. ONCE I GOT HOME IN THE DRIVEWAY, I GET OUT AND TEST THE LIGHTS AND SEE THAT THE FRONT LEFT TURN SIGNALS ARE FLASHING FAST, AND THE BACK LEFT TURN SIGNAL IS NOT FLASHING AT ALL. I'M STILL HOPING FOR A BURNED OUT BULB AT THIS POINT. I MAKE A NOTE TO CHANGE IT OUT IN THE MORNING. ON SATURDAY OCT 4TH I PULL OFF THE LEFT REAR LIGHTING ASSEMBLY, CONSISTING OF TWO SCREWS HOLDING IT TO THE CAR, AND I FIND TWO BULB CONNECTIONS; THE BOTTOM ONE (BRAKE LIGHTS) HAS A NORMAL QUARTER TURN AND PULL OUT CONNECTOR TO GET TO THE BULB. ONLY THAT BULB IS FINE. THE TOP ONE ALSO HAS ONE OF THOSE "QUARTER-TURN-AND-PULL" CONNECTORS, ONLY IT DOES NOT "PULL" HECK IT DOESN'T EVEN QUARTER TURN, IT'S FROZEN IN PLACE, AND THE BACK SIDE OF THIS LIGHT ASSEMBLY IS MELTED INTO AN EGG SHAPE (SUPPOSED TO BE ROUND). NOW I'M NOT INTO JUST A BULB ANY MORE. IT'S SATURDAY, AND MY NEAREST FORD DEALERSHIP IS ON M-F BANKERS HOURS, SO I ORDER A REPLACEMENT FROM AUTOZONE FOR $100 WHICH SHOULD BE HERE THIS WEEK. I SEE FROM NHTSA WEB SITE THAT THERE ARE NO EXISTING RECALLS FOR THIS ISSUE, HOWEVER SOMEBODY ELSE APPARENTLY HAS ALSO SUBMITTED THIS EXACT SAME PROBLEM. I WILL BE ASKING MY FORD DEALER ABOUT IT THIS COMING WEEK, BUT I AM ALSO FILING THIS COMPLAINT TO DOCUMENT A PART FAILURE ON A CAR THAT IS ONLY THREE YEARS OLD, AND WHATEVER THE REASON; THIS FAILURE INVOLVES ELECTRICAL SYSTEMS, EXTERNAL LIGHTING, MELTING PLASTIC PARTS, AND FAILED SAFETY EQUIPMENT. I LEAVE IT UP TO YOU TO DETERMINE IF FURTHER ACTION IS REQUIRED. *TR UPDATED 02/19/10. *LJ THE CONSUMER STATED THE ISSUE WITH THE MELTED ASSEMBLY AROUND THE BRAKE LIGHT SOCKET WAS NOT LIMITED TO THE BACK LEFT, BUT ALSO PRESENT IN THE BACK LIGHT TAIL LIGHT OF HIS 2005 FORD FOCUS STATION WAGON. UPDATED 02/19/10.*JB UPDATED 08/20/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244448October 5, 2008
FUEL SYSTEM, GASOLINE
WITH LESS THEN A 1/4 TANK OF FUEL THE CAR WILL STALL WHEN CHANGING LANES, MAKING LEFT HAND TURNS. THE FUEL PUMP IS MAKING GRINDING NOISES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244453October 5, 2008
ELECTRICAL SYSTEM
TURNING THE KEY IN THE IGNITION HAS BECOME MORE AND MORE DIFFICULT. TO WHERE IT HAS TAKEN UP TO A HALF AN HOUR TO ACTUALLY GET IT TO TURN. IT IS MOST CERTAINLY A SAFETY CONCERN WHERE IN THERE IS THE POSSIBLY OF BECOMING STRANDED SOMEWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244187October 2, 2008
ELECTRICAL SYSTEM
THE KEY IN MY FOCUS WOULD NOT TURN IN THE IGNITION. THIS CAUSED ME TO BE STRANDED SINCE I COULD NOT START MY CAR. I RECENTLY LEARNED THIS IS A COMMON PROBLEM WITH MY CAR. IN FACT, A MAN IN THE SERVICE DEPT AT MY LOCAL FORD DEALERSHIP SAID THIS PROBLEM "HAPPENS WAY MORE THAN IT SHOULD." I LIVE IN A CITY WITH HIGH CRIME. BEING STRANDED IS A VERY SCARY SITUATION. SINCE THIS IS A COMMON PROBLEM WITH MY TYPE OF CAR, THE MANUFACTURER CERTAINLY SHOULD RECALL AND FIX THIS PART TO PREVENT PEOPLE LIKE ME FROM BEING LEFT IN DANGEROUS SITUATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243937September 29, 2008
ELECTRICAL SYSTEM:IGNITION
FOR THE FIRST TIME (AT 100K MILES), MY WIFE'S 2000 FORD FOCUS' IGNITION LOCK HAS FAILED. LUCKILY, IT HAPPENS AT HOME, BUT I HAVE READ MANY HORROR STORIES OF OTHERS WHO WERE NOT SO FORTUNATE. EVIDENTLY, THIS IS ANOTHER COMMON PROBLEM WITH THIS VEHICLE BUT ONE THAT FORD REFUSES TO ADDRESS. NHTSA SHOULD SURELY INITIATE A RECALL ON THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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