Ford Focus Complaints

22,326 consumer complaints on file.

#10251522December 11, 2008
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT TURNED OFF THE IGNITION AND ATTEMPTED TO RESTART THE VEHICLE, BUT WAS UNSUCCESSFUL. SUDDENLY, THE GEAR SHIFT LOCKED AND BECAME INOPERATIVE. THE CONTACT EXITED THE VEHICLE AND THE DRIVER'S SIDE DOOR AUTOMATICALLY LOCKED WITHOUT ASSISTANCE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND THEY REPLACED THE IGNITION CYLINDER. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251531December 11, 2008
ELECTRICAL SYSTEM
GOT INTO THE CAR PUT THE KEY IN THE IGNITION AND IT WOULD NOT TURN. A LOCKSMITH HIT IT WITH A HAMMER AND IT TURNED, NOW TO GET IT STARTED I HAVE TO HIT THE KEY WITH A HAMMER BUT I DON'T KNOW HOW LONG THAT WILL LAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251297December 10, 2008
UNKNOWN OR OTHER
I WAS OUT DOING ERRANDS AND THE KEY WOULD NOT TURN IN THE IGNITION EVEN WITH THE STEERING WHEEL LOOSE. I TRIED A FEW TIMES AND IT FINALLY TURNED. LATER THAT EVENING WHEN LEAVING THE KEY WOULD NOT TURN AGAIN, EXCEPT THIS TIME IT DID NOT EVER TURN AND I ENDED UP HAVING TO BORROW A CAR FROM MY IN-LAWS. WE ARE IN THE PROCESS OF GETTING QUOTES TO HAVE IT LOOKED AT AND FIXED OR REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251388December 10, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2005 FORD FOCUS. THE CONTACT EXPERIENCED DIFFICULTY REMOVING THE IGNITION KEY, WHICH WAS STUCK IN THE IGNITION SWITCH. SHE MADE SEVERAL ATTEMPTS TO RELEASE THE KEY, BUT WAS UNSUCCESSFUL. THE FAILURE OCCURRED WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY ADVISED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER FOR REPAIR. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN AND MILEAGES WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251320December 10, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2005 FORD FOCUS. THE CONTACT STATED THAT THE KEY WAS STUCK IN THE IGNITION SWITCH, WHICH FAILED TO RELEASE. THE FAILURE OCCURRED WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED AND THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN AND MILEAGES WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251165December 9, 2008
SERVICE BRAKES, HYDRAULIC, AIR BAGS
I WAS PASSING A CAR AND JUST COMPLETED THE PASS (APPROX. SPEED WAS 60 MPH), WHEN THE BACK RIGHT TIRE LOCKED UP. THIS CAUSED ME TO GO INTO ON COMING TRAFFIC. I THEN WENT OFF THE ROAD AND FLIPPED END OVER END ONCE AND BARRELL ROLLED THREE TIMES. THE CAR WAS TOTALED. I HAD MINOR INJURIES. WITNESSES STOPPED AND TOLD POLICE AND FIRE PERSONNEL, THAT AFTER I HAD PASSED THEM, THE RIGHT REAR TIRE LOCKED UP AND SPUN ME OUT OF CONTROL. THE CAR LANDED ON ITS DRIVER SIDE. DURING THE SPIN AS I APPLIED THE BRAKES TO REGAIN CONTROL OF THE VEHICLE IT FELT AS IF THE VEHICLE WAS TRYING TO ACCELERATE. THE AIRBAGS NEVER DEPLOYED. MY CONCERNS ARE THE BRAKING SYSTEM, TIRES, AIR BAGS, AND WHEEL BEARINGS. THIS CRASH SHOULD NOT HAVE HAPPENED, THIS IS AN OBVIOUS PROBLEM FOR FORD. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10251182December 9, 2008
ELECTRICAL SYSTEM:IGNITION
SO FAR, I HAVE ONLY HAD THE PROBLEM OCCUR ONCE AND AM STILL WORKING TO GET IT REPAIRED. NOTHING REALLY HAPPENED TO WARRANT THE PROBLEM HAPPENING. IT SEEMED TO JUST HAPPEN RANDOMLY. IN MY 2003 FORD FOCUS, THE IGNITION SWITCH LOCKED. SO FAR, I HAVE HEARD HUNDREDS OF CASES OF THIS PROBLEM OCCURRING WITH THIS PARTICULAR CAR, ALL FOR FOCUSES RANGING FROM YEAR 2000 TO 2003, AND THE ONLY THING THAT SEEMS TO FIX IT IS TO ACTUALLY HAVE MAINTENANCE DONE. SPEAKING WITH FORD CUSTOMER SERVICE, THEY DID ACKNOWLEDGE THAT IT WAS A COMMON PROBLEM, BUT WOULD NOT ISSUE A RECALL SIMPLY BECAUSE THEY DID NOT BELIEVE IT WAS A SAFETY HAZARD. I EXPECT TO HAVE TO PAY A LARGE AMOUNT OF MONEY TO REPAIR THIS PROBLEM, EVEN THOUGH FORD REALIZES ITS AN ERROR ON THEIR PART AND THAT A DEFECT WITH THEIR CAR IS WHAT IS CAUSING THIS PROBLEM. I THINK IT IS ABSOLUTELY UNACCEPTABLE FOR A COMPANY TO KNOWINGLY KEEP SOMETHING DEFECTIVE ON THE MARKET, EVEN WITH SO MANY COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251203December 9, 2008
ELECTRICAL SYSTEM
MY DAUGHTER WENT TO DROP OFF LUNCH TO MY OTHER DAUGHTER AND THE IGNITION LOCKED AND THE KEY WOULDN'T TURN. ACCORDING TO CLARENCE DITLOW WITH AUTO SAFETY .ORG THIS IS THE NUMBER 1 REPORTED DEFECT IN THE 2000-2003 FORD FOCUS, SO WHY ISN'T FORD RECALLING THIS VEHICLE PROBLEM??? MY DAUGHTER CALLED FORD CUSTOMER SERVICE ABOUT THIS ISSUE AND THE REP TOLD HER THAT THIS IS A PROBLEM THAT HAS BEEN HAPPENING AND THAT THEY WOULD PROBABLY HAVE TO RECALL THIS ISSUE. I THEN CALLED FORD CUSTOMER SERVICE SEVERAL DAYS LATER AND THE REPRESENTATIVE TOLD ME THAT THERE IS NO RECORD OF ANY PROBLEMS RELATING TO THE KEY LOCKING AND NOT BEING ABLE TO DRIVE THE VEHICLE. I WAS VERY UPSET AND SAID GOODBYE AND WENT ON THE INTERNET TO DO MY RESEARCH AND FOUND THAT THIS WAS A COMMON PROBLEM WITH THIS VEHICLE. I WILL NEVER BUY ANOTHER FORD IF THIS IS THE WAY THEY REPRESENT THEIR VEHICLES. I THEN CALLED FORD BACK AFTER MY RESEARCH AND INQUIRED WHY THE OTHER REP HAD TOLD ME THAT THERE WAS NO RECORD OF ANY ISSUES OF THIS TYPE WITH THE FOCUS. ALL I WANT IS FOR FORD TO STAND BEHIND THEIR PRODUCT. NOTHING MY DAUGHTER SIS COULD OF PREVENTED THIS ISSUE AND NOW FORD WANTS ME TO PAY FOR THE IGNITION TO BE REPLACED AT A COST OF $400 TO $500 ACCORDING TO RESEARCH SHOWN. UNBELIEVABLE... PLEASE HELP... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251223December 9, 2008
ELECTRICAL SYSTEM
IGNITION FAILURE AFTER REPLACING IT ROUGHLY 1 YEAR AGO. 2ND IGNITION CYLINDER TO BE REPLACED IN THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251020December 8, 2008
STEERING
THIS IS THE SECOND TIME I HAVE HAD MY KEY FAIL TO WORK IN A LOCKED IGNITION OF MY 2003 FORD FOCUS. THE FIRST OCCURRED WHEN THE CAR WA PURCHASED IN 2004 AND NOW IT HAS RECURRED. THE FIRST WAS UNDER WARRANTY BUT THIS IS NOT. APPARENTLY FORD IS QUITE FAMILIAR WITH THE PROBLEM AS SEVERAL FOCUS OWNERS HAVE FIXED THIS COMPLIANT ON LINE. WHY IS THERE NO RECALL? WHY SHOULD FORD GET A BAIL OUT WHEN THEY LEAVE THEIR CONSUMERS WITHOUT ASSISTANCE FOR REPAIRING A PROBLEM OF THEIR MAKING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251129December 8, 2008
ELECTRICAL SYSTEM:IGNITION
THE IGNITION LOCKED UP IN THE CAR. THE IGNITION KEY WOULDN'T TURN OR DO ANYTHING. THIS IS A HUGE SAFETY CONCERN. I HAVE A 12 WEEK OLD BABY AND LIVE IN NORTH DAKOTA. I HAD MY BOYFRIEND'S 11 YEAR OLD DAUGHTER WITH AS WELL. ME, AN INFANT, AND A CHILD STUCK WITH A CAR THAT WON'T START IN WEATHER THAT IS BELOW FREEZING WITH THE WINDCHILL. THIS IS A HUGE SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250982December 7, 2008
ELECTRICAL SYSTEM
I AM WRITING REGARDING MY 2000 FORD FOCUS ZX3. I WAS LEFT STRANDED IN A TOWN 50 MILES FROM MY HOMETOWN. THE KEY WENT IN AND WOULDN'T TURN. I HAD TO HAVE IT TOWED 3 TIMES TO GET IT TO A FORD DEALER ( WHO IS THE ONLY ONE WHO COULD FIX THE PROBLEM). IT COST ME 380.52 TO GET THE CAR FIXED, IN WHICH 221 OF THAT WAS JUST LABOR! BUT SINCE THEY HAD TO PROGRAM THE IGNITION, THEY WERE THE ONLY ONES TO DO IT. AFTER RESEARCHING THE PROBLEM, I HAVE FOUND THOUSANDS UPON THOUSANDS OF COMPLAINTS ABOUT THIS PROBLEM. ALSO, THE TOW TRUCK DRIVERS SAID THEY TOW 2 OR 3 OF THESE A MONTH BECAUSE OF THIS. FORD HAS TO BE AWARE OF THIS PROBLEM. IT IS UNFAIR THAT THEY HAVE NOT AT LEAST RECALLED THE PART. AS A CONSUMER, I CAN SAFELY SAY I HAVE LOST A LOT OF RESPECT FOR FORD. AS A CHILD I GREW UP A "FORD FANATIC", HOWEVER DUE TO THE PURCHASE OF MY FOCUS AND THE CARELESSNESS OF THE COMPANY TO TAKE CARE OF THE MINOR PROBLEMS WITH THE CAR, THAT HAS CHANGED. FORD NEEDS TO RECOGNIZE THIS PROBLEM AND DO SOMETHING ABOUT IT. I HAVE WARNED ALL OF MY FRIENDS WITH FOCUSES OF THIS PROBLEM, AND THEY ARE JUST PREPARING THEMSELVES FOR THIS TO HAPPEN. SOMETHING MUST BE DONE ABOUT THIS PROBLEM! UNTIL THEN, I AM UNSATISFIED WITH FORD'S SERVICE, AND PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251007December 7, 2008
ELECTRICAL SYSTEM
THERE IS NO INDICATION OR WARNING TO WHEN THIS PROBLEM WILL OCCUR--IT IS PURELY RANDOM. IT HAS HAPPENED TO MY WIFE THREE TIMES IN THE PAST YEAR. WHEN THE KEY IS PUT INTO THE IGNITION, IT WILL NOT TURN. THUS, LEAVING THE DRIVER STRANDED. A LOCKSMITH HAD TO BE CALLED TO WORK ON THE IGNITION. FORTUNATELY, THIS TIME SHE WAS STRANDED AT CHURCH (THE FIRST TIME WAS AT A SHOPPING MALL AND THE SECOND AT WORK). BUT, SHOULD SHE HAVE BEEN SOMEWHERE UNFAMILIAR OR ISOLATED, THIS WOULD HAVE MADE HER QUITE UNCOMFORTABLE BEING ALONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250939December 6, 2008
LATCHES/LOCKS/LINKAGES, EQUIPMENT:ELECTRICAL
IGNITION SWITCH NEEDED TO BE REPLACED NUMEROUS TIMES, I BOUGHT THE CAR USED AUG 19, 2008 MY DAUGHTER WAS STUCK IN A ISOLATE AREA WHEN THE KEY WOULDN'T GO IN THE SWITCH. I WAS REPLACED AND 2 MONTHS LATER THE KEY WOULD NOT COME OUT OF THE SWITCH IT WAS REPLACED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250852December 5, 2008
ELECTRICAL SYSTEM:IGNITION
I HAVE HAD ISSUES WITH THE KEY STICKING IN MY IGNITION, BUT LAST NIGHT MY KEY REFUSED TO START THE CAR AT ALL. LEAVING ME STRANDED MILES FROM HOME. THE TOW TRUCK DRIVER TOLD ME THAT HE HAD TOWED 3 FORD FOCUSES IN THE LAST 2 DAYS WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250910December 5, 2008
SUSPENSION
BACK TIRE SITS IN AND KEEPS GOING THROUGH TIRES AND HAD THE BEARING REPLACED AND DRUM ON BOTH SIDES AND SHOCKS AND IT STILL DOES IT AND THE REAR END JUMPS TO THE SIDE ITS BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250695December 4, 2008
SUSPENSION:FRONT:HUB
I WAS DRIVING MY 2007 FORD FOCUS WITH 40K MILES ON A HIGHWAY GOING ABOUT 60MPH. I HEARD/FELT A VIBRATION FROM THE REAR OF THE VEHICLE. I THOUGHT THE MUFFLER WAS COMING LOOSE. THEN THE LEFT REAR WHEEL CAME OFF THE CAR. THERE WERE NO CARS BEHIND ME AND I WAS IN THE RIGHT HAND LANE SO I MADE IT TO THE SHOULDER. THE WHEEL BEARING HAD FAILED. THE COST TO REPAIR IT WAS $500. I SEE THERE WAS A RECALL ON 2007 FORDS FOR A SIMILAR PROBLEM 07V270000 WITH WHEELS COMING OFF BUT THAT WAS FOR FRONT WHEELS OF REAR WHEEL DRIVE CARS. I HAD THE CAR IN FOR THE 35K MAINTENANCE IN SEPTEMBER AND HAD NOT BEEN IN ANY ACCIDENTS, OR HAD ANY SERVICE DONE TO THE CAR SINCE THEN. THE DEALERSHIP EMPLOYEES SAID IT WAS UNUSUAL FOR A CAR WITH JUST 40K MILES TO HAVE THAT TYPE OF FAILURE AND SAW NOTHING, PARTS MELTED, ETC TO INDICATE ANYTHING OTHER THAN THE BEARING FAILURE. THE FLAT BED DRIVER STOPPED AND PICKED UP THE WHEEL AND IT WAS REATTACHED TO THE SPINDLE. THE CAR IS ONLY 2 YEARS OLD AND I HAVE TO DRIVE IT THOUGH I CAN NO LONGER TRUST IT. I WAS PLANNING TO DRIVE TO FLORIDA WITH MY DAUGHTER TO TAKE HER TO COLLEGE IN 4 WEEKS SO IT WAS A MERCY IT FAILED NOW RATHER THAN COMING DOWN A STEEP HIGHWAY IN KENTUCKY DOING 75. I WILL HAVE TO GIVE HER MY OTHER CAR TO KEEP AS I CANNOT TRUST THE FOCUS. *TRW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250719December 4, 2008
AIR BAGS:FRONTAL
PASSENGER SIDE AIR BAG ALERT COMES ON AT IRREGULAR INTERVALS AND THEN GOES OFF AGAIN. THE DEALER SAYS THEY CANNOT FIND ANY PROBLEM AND SIMPLY RESETS THE CODES, BUT THAT IS NOT SOLVING THE PROBLEM. I HAVE REPORTED THIS PROBLEM AT LEAST FIVE TIMES, BUT THE AIR BAG ALERT IS STILL COMING ON INTERMITTENTLY. IF THAT ALERT IS "ON" AND AN ACCIDENT OCCURS, WHO IS RESPONSIBLE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250576December 3, 2008
TIRES, TIRES:TREAD/BELT
MY FAMILY AND I WERE COMING UP FROM FLORIDA WHEN IT STARTED TO RAIN. I FELT THE CAR SLIPPING ON THE ROAD SO I MOVED OVER INTO THE FAR RIGHT HAND LAND. THE CAR SLIPPED AGAIN AND I HYDROPLANED AND CRASHED CAR ON NOV. 29TH DUE TO TIRES THAT WERE ONLY 6MONTHS OLD. I FELT THESE NEW TIRES HAD BEEN WORN SMOOTH AFTER ONLY 10,000 MILES OF USAGE WITH A CAR THAT HAD NO BRAKE OR ALIGNMENT ISSUES. THE TIRES WERE FULL OF AIR AT THE RIGHT PRESSURE AND I NOTICED NO TREAD ISSUES BEFORE LEAVING OUT OF TOWN. WHEN FILLING OUT THE POLICE REPORT, THE OFFICER WROTE ME A TICKET CLAIMING THE ACCIDENT HAPPENED BECAUSE OF THE TIRES. WE HAD TO STAY OVERNIGHT IN A HOTEL AND PURCHASED NEW TIRES THE NEXT DAY. I STILL RETAIN THE TIRES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10250655December 3, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT WAS ABLE TO INSERT THE KEY INTO THE IGNITION, BUT IT WOULD NOT TURN AND START THE VEHICLE. THE FAILURE BEGAN IN 2003. SHE TOOK THE VEHICLE TO THE DEALER AND THEY INSTALLED A NEW IGNITION LOCK IN THE VEHICLE, WHICH RESOLVED THE ISSUE. CURRENTLY, FIVE YEARS LATER, THE FAILURE RECURRED. THE CONTACT BELIEVES THAT A RECALL SHOULD BE ISSUED, BUT THE MANUFACTURER REFUSES TO BE RESPONSIBLE FOR THE DEFECT. THE VEHICLE IS CURRENTLY PARKED AT HER PLACE OF EMPLOYMENT. THE FAILURE MILEAGE WAS 37,000 AND CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus