Ford Focus Complaints

22,326 consumer complaints on file.

#11530095July 3, 2023
UNKNOWN OR OTHER
My driver rear door does not shut. The latch is not broke but it will not latch on the metal part it is suppose to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530135July 3, 2023
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Driving 75mph down the frontage road. The car just stopped. No warning no lights just a violent stop. If there were cars behind us or we were on the highway we could be dead right now!! It stopped no lights took us 2 hrs to get the car home with a no service area. It was clicking in the engine. After it was parked for hrs. This is the second time in 7 months this car has had a serious manufacturer problem! It is unsafe and I will never drive it again!!! Bad for having only 63,000 miles on it!! I got it with 52,000 miles and it broke down instantly with a transmission problem. Was in the shop for 4 months and now this. Dangerous
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11530137July 3, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Focus. The contact stated while driving approximately 40 MPH, the vehicle stalled. The contact stated after 2 hours, he was able to restart the vehicle and continued driving to his destination. The contact also stated that after refueling the vehicle the vehicle was difficult to start. The contact stated that the vehicle would then jerk intermittently while driving. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530177July 3, 2023
POWER TRAIN
The contact owns a 2018 Ford Fusion. The contact stated that she attempted to start the vehicle twice before the vehicle started as needed. After the vehicle started, the gear shifter was difficult to shift into the intended gear. The contact was able to shift to drive; however, while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The approximate failure mileage was 70,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529956July 2, 2023
POWER TRAIN, STEERING, VEHICLE SPEED CONTROL
On MANY multiple occasions the vehicle has undergone a transmission/clutch failure. The worst of which was when passing a vehicle on a busy section of interstate and the car effectively put itself in neutral, unable to accelerate, at which point the vehicle behind us had to swerve to not collide with us or cause an accident. After the third time bringing it back to the dealership for repairs, I looked into it. We have only been able to drive this car LITERALLY HALF of the time we’ve owned it, and poured thousands in repairs for obvious and negligent manufacturing defects that YOU KNOW ABOUT. This is a well known issue, and FAR FAR beyond the reasonable requirements for a recall. I am stuck with this vehicle and am mounting debt because I cannot afford another car. The NHTSA has outright failed in its duties to protect people from Fords clear fraud and negligence. I’m unsure if it’s political pressure to not oust them, or because you’re corrupt. Either way, I’ve decided to mount a campaign to bring light to this issue, and your complete lack of response. Ford is at fault for fraud and endangerment. YOU are at fault for willfully ignoring an issue that has, ON THOUSANDS OF WELL DOCUMENTED OCCASIONS, caused real financial and/or physical harm. Which is literally the exact opposite of your institution’s purpose. I will not be including the paperwork or screenshots of our (currently) 10+ shop visits and bills, because you already have thousands (if not literal millions) of examples. You make me a sick as Ford. Shame on you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529889July 1, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
This car has had the clutch fork, clutch and tcm replaced since ive owned it and continues to still produce the same scary issue erratically. When it's not throwing codes it's sticking in gears, shifting hard, accelerating on its own (( almost went through a drive through window when it did this last)) this car is going to cause an issue/wreck. I Will be driving yhis car and the focus looses power, no steering, no acceleration available during the main issue im addressing today. It will flash the engine light and the cluster will continue to flash for about 30 seconds and you have no choice but to stop or pull over. What's fascinating and scary each time , it throws different codes. Anywhere from one code to up to 13 codes. I now carry a code reader in my glove box. Took me one hour and 17 minutes to get 8 blocks home in a very small, non traffic, town four or five days ago. Sometimes you can clear the code(s) and be on your way right away until the next dreaded failure. Or sometimes as soon as you turn the car back on it goes right back into loss of power and throwing codes. Nothing particular sets this off, not heat or cold temperatures. Not running the heater or A/C. Not driving fast, slow or in-between. Not turning or driving straight. Not driving short distances or long distances. Nothing is the same to produce this issue. This was tested by not only myself, husband and two mechanics. Ofcouse each time the codes say something different, TCM,clutch,clutch forks, gas, you name it the code was thrown ,ect. Even after the money pit of fixing the supposed issue(s) we still continue to have the EXACT SAME VERY FRIGHTENING EXPERIENCE. Ford should eliminate these cars, crush them so nobody else falls victim to these failing known issues they've produced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529703June 30, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
When driving in stop and go traffic 0=5 mph for about 30 mins the car began to act as if was slipping and revenge up without moving and engine light came on and would sometimes slam into gear. I placed vehicle in sport mode and it idled irratically to the point I felt it was going to shut down. Upon arrival home I realized that now reverse had went out when attempting to put car in driveway. I will be taking it into Ford today for the 1 recall on the fuel canister software but I feel that it is not related and hope they will make some discovery and fix it accordingly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529731June 30, 2023
POWER TRAIN, UNKNOWN OR OTHER
We bought a used car,as is, and had no problem. Approx 6 wks later it had trouble going into park and were told (by our technician) there was a recall on a computer. Made an appt. with the dealer and on the day it was to go in husband went to get gas the transmission failed so we had AAA tow it to them. They then told us the entire transmission failed and there was no warranty. We learned there was a nationwide problem with the computers. We never, nor did the dealer we purchased it from ever receive a notice from Ford that there was a recall on the outer computer. If they had done that the transmission could have been saved. I contacted Ford and was told to go back to the dealer they were doing nothing, The car sits in our driveway. This is not the only year Ford had a problem with Ford Focus transmissions. They should do something. We were quoted $9000, for a new transmission. Being on social security and a small pension we can't afford it and a used transmission is not feasible because of the major problems with the trans.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529755June 30, 2023
ENGINE
The contact owns a 2018 Ford Focus. The contact stated while driving approximately 70 MPH, the vehicle stalled. The oil, battery, and check engine warning lights illuminated. The contact used an ODB scanner to diagnose the vehicle however, the contact was unable to retrieve a trouble code. The vehicle was towed to the local dealer where it was diagnosed that the oil pump had failed, and the turbo charger shattered, and pieces entered the engine block. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529758June 30, 2023
ENGINE, POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2012 Ford Focus. The contact stated that the vehicle overheated while driving approximately 30-35 MPH and stalled in the middle of the road. The check engine warning light was illuminated. The contact stated that the vehicle only restarted after cooling down for 15-30 minutes. The contact veered to the side of the road. The contact continued driving; however, the vehicle would not exceed 35 MPH. The contact stated that the failure occurred several times, and on some occasions, the vehicle was pushed to the side of the road with the assistance a Police Officer. The vehicle was taken to the dealer, where it was diagnosed that the dual clutch, slave cylinder, motor mount, purge valve and other unknown parts had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529789June 30, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission downshifted to second gear. Additionally, the transmission failed to shift to reverse(R) as needed. The contact removed and replaced the TCM, and the vehicle operated as needed for an hour; however, the failure recurred. The vehicle was taken to the dealer, who informed the contact that the vehicle had a faulty clutch actuator. Additionally, the dealer informed the contact that because the codes that illuminated were not the same as those in Customer Satisfaction Program: 14M02 (Transmission Control Module) the vehicle could not be repaired under the warranty. The contact related the failure to the Customer Satisfaction Program. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure was mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529600June 29, 2023
ENGINE
The contact owns a 2015 Ford Focus. The contact stated while driving 5 MPH in traffic, the air condition vents started to blow hot air inside the vehicle. The contact stated that the engine overheated, and the “Pull Over Safely” message was displayed. The contact stated that the temperature gauge rose to the HOT level. The contact was able to park the vehicle safely and waited approximately 15 minutes before being able to drive to her destination. A dealer was not contacted. The contact stated on June 26, 2023, she became aware that the vents were not blowing any air when the vehicle was started. The contact stated that within 30 minutes the failure recurred. The contact had experienced the failure four times. The contact took the vehicle to an independent mechanic and was informed that the cooling fan was not functioning properly. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with Manufacturer Recall Number: 21N01; however, the VIN nor the year, make, or model was included. The manufacturer had not been informed of the failure. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529655June 29, 2023
ENGINE
The contact owns a 2015 Ford Focus. The contact stated while driving 50 MPH, the vehicle decelerated, and the check engine warning light illuminated. The contact was able to pull over on the side of the road. The contact turned off the vehicle and after the vehicle cooled down the contact was able to restart the vehicle and the vehicle operated normally. The vehicle was taken to the dealer, but no cause for the failure was found. The manufacturer was not contacted. The failure mileage was 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529499June 29, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The part that failed was the dual clutch. I was in traffic and my car did not want to accelerate after the stop it began to sputter then went to accelerate this happened more then once. It has been inspected and diagnosed for a worn clutch but I bought the car like that. No check engine light or anything has came on. I am financing this car and it sucks that I am not able to drive it if it was an emergency then I risk it and drive the car but the whole time I am scared because of the way it is struggles on the freeway and streets
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529541June 29, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, there was an abnormal whining sound coming from the transmission. The contact stated that the sound increased while the RPM was ascending or descending. While driving, the vehicle jerked and shuddered. The vehicle failed to accelerate as designed. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 101,000. The contact stated the problem was the transmission and repairs were made at the owners expense. The contact is requesting to be reimbursed for the repairs to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529590June 29, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to start immediately; however, the vehicle restarted after several attempts. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was contacted and informed the contact that the failure might be due to a stuck canister purge valve; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 88,989.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529298June 28, 2023
POWER TRAIN
I was driving the car and RPMs dropped to 0 and car would not go. Has had issues shifting, slipping, stalling and shuddering for over a year. Paid for a transmission fluid flush AT A DEALER. Never helped the situation. Has been ongoing issue for over a year. Now after checking the VIN my car is NOT a part of the recall? This seems to be a wider issue with no resolution. Now I am without a car and without a fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529041June 27, 2023
ENGINE
Transmission went out. 2016 ford focus are known for bad transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529186June 27, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated that she received notification of the NHTSA Campaign Number: 13V523000 (Power Train). The vehicle was taken to the dealer for the recall repair. The contact was then informed that the recall was completed and retained the vehicle however, the contact stated that while driving approximately 10 minutes away from the dealer at an undisclosed speed, she heard an abnormal sound while on an incline. The contact then stated that she allowed the vehicle to drift back into the street while shifted into drive(D). The contact stated that she depressed the brake pedal and shifted into reverse(R) and the “Pull Over - Transmission Overheated” message was displayed. The vehicle was taken back to the dealer where it was diagnosed that the TCM (Transmission Control Module) failed and needed to be replaced. The vehicle was not repaired. The vehicle was currently at the dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 122,511.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529229June 27, 2023
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
Transmission Fault Service Now warning light keeps coming on and off. I’ve taken it to multiple places to have it checked out and nobody can find and actual issues that would cause the transmission to fail. I got stuck in the middle of an intersection because the transmission randomly stopped. I’ve had to have it towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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