Ford F-250 Complaints

11,199 consumer complaints on file.

#10695249March 19, 2015
ENGINE
DRIVING THE CAR AT 50 MILES PER HOUR ON A HIGHWAY, THE MESSAGE "PULL OVER SAFELY NOW" CAME ON, WITHIN 10 SECONDS THE ENGINE AND SUBSEQUENTLY STEERING SHUT ITSELF DOWN. THERE WAS NO PLACE TO PULL OVER EXCEPT FOR A TURN OUT LANE. I BOUGHT THIS CAR TO PULL MY 2 HORSE TRAILER AND DRIVE ON INTERSTATE FOR LONG ROAD TRIPS. I DRIVE AT NIGHT SINCE THAT IS EASIER ON MY HORSES. IF THE ENGINE AND STEERING CAN SHUT ITSELF DOWN GOING AT 75 MILES PER HOUR ON INTERSTATE, 10 SECONDS IS NOT A SAFE ENOUGH TIME TO PULL OVER WHEN CARRYING A LIVE ANIMAL LOAD. I WAS TOLD THE SENSOR WAS BAD AND NEEDED TO BE REPLACED. THE VEHICLE IS COMPLETELY UNSAFE FOR WHAT IT WAS DESIGNED TO DO. NO PIECE OF MIND DRIVING AND TOWING WITH A VEHICLE THAT CAN SHUT ITSELF DOWN WITHOUT ADEQUATE WARNING DUE TO BAD SENSORS WITHIN 10 SECONDS. EXTREMELY DANGEROUS! APPARENTLY THE SENSORS ON THESE VEHICLES GO OUT ON A REGULAR BASIS, IT'S JUST A MATTER OF TIME UNTIL SOMEONE GETS KILLED DUE TO A $50 FAILED SENSOR AND THE ENGINE SHUTTING ITSELF DOWN AND LOST STEERING CONTROL. DEALERS I HAVE TALKED TO ARE VERY FAMILIAR WITH THIS ISSUE BUT SAY THEY CAN'T DO ANYTHING UNTIL ENGINE SHUTS ITSELF DOWN. DEALERS SAY IT'S RANDOM AND UNPREDICTABLE WHEN EGT SENSOR WILL FAIL. SOME OF THE SENSORS ARE COVERED UNDER WARRANTY, BUT ENGINE NEEDS TO SHUT DOWN BEFORE DEALER WILL FIX IT! INSANE. I HAVE A FRIEND WHOSE WIFE DIED ON THE FREEWAY IN AN ACCIDENT CAUSED BY A SIMILAR ISSUE ON HER VEHICLE BEFORE IT WAS DECLARED A RECALL. I BELIEVE THAT THE SENSOR ISSUE ON THE FORD 250 WILL LEAD TO SIMILAR SITUATIONS. IT'S TIME THIS IS LOOKED INTO BEFORE LIVES ARE LOST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695368March 19, 2015
ENGINE
I WAS DRIVING MY VEHICLE EAST ON THE HIGHWAY IN MIAMI (SR-836 JUST BEFORE NW 107TH AVENUE) AND IT GAVE ME A MESSAGE TO "STOP SAFELY NOW". I PULLED OVER IMMEDIATELY AND HAD THE TRUCK TOWED TO GUS MACHADO FORD OF KENDALL. THE REPAIR ENDED UP COSTING ME OVER $700. MY SON DID SOME RESEARCH AND FOUND OUT THERE WAS A RECALL QUERY (RQ-14-005) SENT TO FORD ON FEBRUARY 5, 2015. I JUST WANTED TO BE ADDED TO THE LIST OF AFFECTED OWNERS AND WOULD LIKE TO BE ADDED TO ANY E-MAIL OR MAIL DISTRIBUTION LISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694874March 17, 2015
STEERING, SERVICE BRAKES
SLOWING DOWN EXITING TO THE LEFT OFF HI-WAY AFTER ABOUT A HALF AN HOUR AT 70MPH. BRAKE PEDAL FELT LIKE IT KICKED BACK, BOTH BRAKES AND STEERING LOCKED UP, SLID UNTO SHOULDER, THEN EVERYTHING RELEASED LIKE NORMAL. BROUGHT TO DEALER, THEY REPLACED HYRO-BOOSTER SYSTEM AND FLUIDS. ISSUE SEEMED CORRECTED, EXITING RIGHT ON HWY NO ISSUE, HOWEVER EVERYTHING LOCKED UP AGAIN FIRST TIME EXITING LEFT. AFTER 10 DAYS RESEARCHING ISSUE, DEALER ASSURED REPLACING DAMPER ASSEMBLY(?) AND ALL FOUR TIRES WOULD RESOLVE. ISSUE HAPPENED AGAIN SAME DAY AS PICKUP. BEING TOWED BACK TO DEALER FOR THIRD ATTEMPT TO CORRECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694487March 16, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY TRUCK STARTED TO STALL INTERMITTENTLY, I'VE HAD IT TO THE DEALER TO HAVE NUMEROUS REPAIRS PERFORMED. I SAW NHTSA CAMPAIGN NUMBER: 05V270000 WHICH REFERENCES FORD RECALL NO. 05S34. I CALLED TO INQUIRE AT WEST BROTHERS FORD IN SULLIVAN MO. AND WAS TOLD MY TRUCK HAS NO RECALLS. I CALLED FORD CUSTOMER SERVICE AND THE FIRST PERSON SAID THE RECALL EXPIRED AND MY TRUCK WAS NO LONGER UNDER WARRANTY. THE SECOND PERSON SAID MY TRUCK WASN'T AFFECTED BECAUSE THE RECALL SAID "CERTAIN" VEHICLES. MY TRUCK FALLS IN THE MANUFACTURE DATES LISTED ON THE RECALL, HAS THE 6.0 ENGINE AND IS STALLING NOW. I HAVE OWNED MY TRUCK SINCE NEW AND IT HAS NOT HAD THIS WORK PERFORMED ON IT. I WOULD LIKE AN EXPLANATION OF WHAT "CERTAIN" VEHICLES APPLY TO THIS RECALL AND WHY MINE DOESN'T. I WOULD ALSO LIKE MY TRUCK FIXED OR REIMBURSED BY FORD, UNLESS THEY CAN SHOW WHY MY TRUCK DOESN'T NEED THE WORK DONE. THIS IS A SAFETY MATTER. THANK YOU. ## VIN PASSED ## FORD F250 SUPER DUTY 2004 ## *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694492March 16, 2015
TIRES, TIRES:TREAD/BELT
HAVE HAD 2 SETS OF BFGOODRICH 285/75/16 122R D TIRES THAT HAVE FAILED WITH SEPARATION PROBLEMS. THE FIRST SET THAT FAILED 05/11, WE HAD BLOWOUT ACCIDENT ON INTERSTATE CAUSING OVER $3000 DAMAGE TO DRIVER FRONT. LUCKILY NO PERSONAL INJURIES BF GOODRICH REPLACED THE TIRES AT 100%, SAME TIRES. THE SECOND SET HAVE SAME SEPARATION PROBLEMS AS OF 03/15, AT APPROX. 30000 MILES ON 60000 MILE TIRES. THE TIRE KINGDOM STORE ADVISED UNSAFE TO DRIVE AND SAID THESE TIRES WERE MANUFACTURED AT SAME TIME THE RECALLS WERE. HE CALLED THE RECALL# AND WAS ADVISED TO REPLACE AT 100% SO WE REPLACED THEM WITH THE MICHELIN 285'S. NOW WE ARE BEING TOLD THE BF GOODRICH RECALL OFFICE WILL ONLY PAY 70% ON THE NEW TIRES. THAT IS UNACCEPTABLE FOR THIS SERIOUS DEFECT IN THESE TIRES. IT DOES APPEAR THE WARRANTY DOESN'T REALLY ADDRESS MANUFACTURER DEFECTS.THIS DEFECT IS NOT DUE TO WEAR, TEAR OR CONSUMER FAULT. HAD THE DEFECT NOT BEEN IN THE TIRE, THE TIRES WOULD STILL BE IN GOOD WORKING ORDER WITHOUT DANGER OF FAILURE THAT OCCURRED. WE FEEL THESE TIRES ARE UNSAFE AND WE HAVE ASKED BFGOODRICH TO REPLACE WITH DIFFERENT TIRE AT 100% SINCE WE DO NOT FEEL WE SHOULD BE RESPONSIBLE FOR WHAT APPEARS TO BE MANUFACTURER DEFECT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10694497March 16, 2015
TIRES, TIRES:TREAD/BELT
HAVE HAD 2 SETS OF BFGOODRICH 285/75/16 122R D TIRES THAT HAVE FAILED WITH SEPARATION PROBLEMS. THE FIRST SET THAT FAILED 05/11, WE HAD BLOWOUT ACCIDENT ON INTERSTATE CAUSING OVER $3000 DAMAGE TO DRIVER FRONT. LUCKILY NO PERSONAL INJURIES BF GOODRICH REPLACED THE TIRES AT 100%, SAME TIRES. THE SECOND SET HAVE SAME SEPARATION PROBLEMS AS OF 03/15, AT APPROX. 30000 MILES ON 60000 MILE TIRES. THE TIRE KINGDOM STORE ADVISED UNSAFE TO DRIVE AND SAID THESE TIRES WERE MANUFACTURED AT SAME TIME THE RECALLS WERE. HE CALLED THE RECALL# AND WAS ADVISED TO REPLACE AT 100% SO WE REPLACED THEM WITH THE MICHELIN 285'S. NOW WE ARE BEING TOLD THE BF GOODRICH RECALL OFFICE WILL ONLY PAY 70% ON THE NEW TIRES. THAT IS UNACCEPTABLE FOR THIS SERIOUS DEFECT IN THESE TIRES. IT DOES APPEAR THE WARRANTY DOESN'T REALLY ADDRESS MANUFACTURER DEFECTS.THIS DEFECT IS NOT DUE TO WEAR, TEAR OR CONSUMER FAULT. HAD THE DEFECT NOT BEEN IN THE TIRE, THE TIRES WOULD STILL BE IN GOOD WORKING ORDER WITHOUT DANGER OF FAILURE THAT OCCURRED. WE FEEL THESE TIRES ARE UNSAFE AND WE HAVE ASKED BFGOODRICH TO REPLACE WITH DIFFERENT TIRE AT 100% SINCE WE DO NOT FEEL WE SHOULD BE RESPONSIBLE FOR WHAT APPEARS TO BE MANUFACTURER DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694333March 15, 2015
FUEL/PROPULSION SYSTEM
TRUCK STALLED AT INTERSECTION. COMPLETE POWER OUTAGE, NO BRAKES, ETC. MANAGES TO RESTART. PROBLEM RECURRED TWO ADDITIONAL TIMES. I LIMPED TO A LOCAL MECHANIC SHOP WHO SCANNED THE ENGINE CODES. HE TOLD ME IT WAS THE THROTTLE BODY AND CHARGED ME $550.00 TO REPLACE IT. TRUCK HAD 47,000 ON IT AT THE TIME. IN MY OPINION THIS PART SHOULD LAST WELL INTO THE 100,000 MILE MARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694074March 13, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
THE TRUCK SEEMED TO BE RUNNING OUT OF GAS, SURGED, SPUTTER, SURGE SPUTTERED THEN QUIT RUNNING. I HAD 1/2 A TANK. HAD TO COST THE TRUCK A CROSSED SPEEDING TRAFFIC LANES AND CAME TO A STOP ON AN OVER PASS. HAD THE TRUCK TOWED TO THE DEALER. THE DEALER FINDINGS WERE A PROBLEM WITH THE FUEL PUMP AND CONTROLLER. THE DEALER STATED WHEN THEY ENTER THE CHECK ENGINE CODE (P0627) INTO THEIR WAN, THEY SHORTLY HAD A CALL FROM FORD ENGINEERING WANTING THE PARTS RETURNED TO THEM AND WITH INSTRUCTIONS NOT TO REPLACE THEM WITH THE SAME PART NUMBER. IT SEEMS THIS WAS A KNOWN ISSUE AND HAD BEEN FLAGGED IN THEIR NETWORK BY FORD ENGINEERING. IT SEEMS THIS ISSUE WAS UNKNOWN BY THE DEALERSHIP. IT BOTHERS ME GREATLY THAT THIS ISSUE IS KNOWN BY FORD ENGINEERING BUT THE DEALERS ARE SELLING NEW TRUCKS WITH THIS KNOWN DEFECT. THE NEW TRUCK HAS SAT AT THE DEALER FOR THREE WEEKS BECAUSE THE CONTROLLER PART IS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694120March 13, 2015
ENGINE
WHILE DRIVING MESSAGE CAME UP "STOP SAFELY NOW" I PULLED OVER JUST ENOUGH TO GET OFF THE INTERSTATE, WHEN THE ENGINE DIED, AND WOULDN'T CRANK AGAIN. I CALLED MY DEALER TARVER FORD, THEY CALLED A WRECKER TO PICK IT UP AND BROUGHT IT TO THEIR SHOP. 2 EGT EXHAUST TEMP SENSORS BAD, $260 TO FIX. TODAY 3-13-15 MY ENGINE LIGHT CAME ON, I BOUGHT A CODE READER AND P242A CODE CAME UP ANOTHER SENSOR BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693561March 11, 2015
FUEL/PROPULSION SYSTEM
WAS DRIVING MY 1997 F-250 FROM HOME TO THE DUMP WHEN THE STRAP ON MY FRONT FUEL TANK BROKE/RUPTURED AND THE TANK FELL TO THE GROUND, STILL ATTACHED BY FUEL LINES TO THE TRUCK. A PASSING MOTORIST BROUGHT IT TO MY ATTENTION. I HAVE OWNED THE TRUCK SINCE 2010 AND IT HAS BEEN OPERATED IN MD DURING THIS TIME FRAME AND HAD BEEN OPERATED IN MD BY THE PREVIOUS OWNER. THOUGH FORD HAS A RECALL ON 1997-99 FORD F-250 FOR THIS VERY SPECIFIC PROBLEM MY TRUCK IS SPECIFICALLY NOT INCLUDED IN THAT RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693753March 11, 2015
SUSPENSION, STEERING
I WAS DRIVING DOWN HIGHWAY AT 65 MPH AND HIT BUMP IN ROAD. THE TRUCK WENT INTO A MASSIVE VIBRATION ALMOST LOST CONTROL OF VEHICLE HAD TO SLOW DOWN TO ALMOST 35 MPH VIBRATION STOPPED AND CONTINUED ON DOWN HIGHWAY! TOOK INTO FORD DEALERSHIP AND THEY SAID THAT THE TRACK BAR HAD LOOSE BUSHINGS!! THEY WANTED 1200 TO FIX SAID THAT MY WARRANTY WAS OUT ON THAT PART AT 35,000 MILES TRUCK ONLY HAS 40,000 ON IT I THINK THE VIBRATION ALSO CAUSED LEAK IN RADIATOR AND OF COURSE NO HELP FROM FORD!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693421March 10, 2015
SUSPENSION
HIT A SMALL BUMP AND TRUCK SHAKES VIOLENTLY. SHAKING DOES NOT STOP UNTIL VEHICLE IS SLOWED DOWN OR COMPLETELY STOPPED. IT HAS HAPPENED 14 TIMES AT SPEEDS RANGING FROM 40 MPH TO 75 MPH. ALIGNMENT IS FINE, TIRES BALANCED AND AT 50% LIFE, NEW SHOCKS, NEW STEERING DAMPER AND SUSPENSION COMPONENTS SHOW NO SIGN OF WEAR. DESPITE THIS, PROBLEM PERSISTS AND IS ACTUALLY BECOMING MORE FREQUENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706743March 2, 2015
WHEELS
WITHOUT WARNING, OUTER TIRE TREAD SEPARATED FROM TIRE WHILE DRIVING AT 65 MPH. UNIROYAL LIBERATOR, TIRE CODE BFOR C62U 2610, PURCHASED NEW ON 08/02/2010 WITH APPROXIMATELY 40,000 MILES. THIS HAPPENED ABOUT 0800, WEATHER WAS CLEAR, SUNNY AND ABOUT 50F DEGREES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691517March 2, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2009 FORD F-250 SD. UPON TRAVELING OVER 65 MPH, THE VEHICLE SHOOK VIOLENTLY AND VEERED TO THE LEFT AND RIGHT. THE CONTACT HAD TO MERGE TO THE SIDE OF THE ROAD DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO PERFORMED AN ALIGNMENT. THE CONTACT INDICATED THAT A FEW YEARS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS NOT ABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS UNABLE TO DETERMINE A REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691615March 2, 2015
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2008 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE LOW ENGINE POWER WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE RADIATOR SEAL FRACTURED AND THE HOSES WERE LEAKING. THE RADIATOR WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690980February 26, 2015
STEERING, UNKNOWN OR OTHER, WHEELS
WHILE DRIVING MY 08 FORD F250 SD, I EXPERIENCE SEVERE SHIMMY GOING OVER A BUMP IN THE ROAD OR SMALL DIP. MORE NOTICEABLE WHEN GOING ABOUT 45 AND I HIT A BUMP AND THE WHEEL JERKS AND THROWS THE TRUCK WHAT FEELS LIKE FEET. I HAVE NOT REPLACED ANY PARTS YET NOR HAVE I SPOKEN WITH THE DEALER. THE FIRST I EVER KNEW THERE WAS A PROBLEM NOTED BY FORD WAS WHEN I RECEIVED AN ALERT ON FLMOWNER.COM AND IT STATED FIELD SERVICE ACTION NUMBER: 09L02 FSA TITLE: CUSTOMER MAINTENANCE REMINDER VEHICLE SHIMMY AND TIRE INFLATION PRESSURE I ALWAYS MAINTAIN PROPER TIRE PRESSURE AND HAVE THEM BALANCED AND ROTATED ON A REGULAR BASIS THROUGH DISCOUNT TIRES (WHERE I BOUGHT NEW TIRES IN 2011). I DON'T HAVE A LIFT AND HAVEN'T ALTERED ANY OF THE STOCK SUSPENSION PARTS. MILEAGE AND TIME FRAME ARE AN APPROX AS I WASN'T AWARE OF THIS SERVICE ISSUE PRIOR TO THIS WEEK. THOSE ARE THE APPROXIMATES TO WHEN I MOVED TO CO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690814February 26, 2015
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2003 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE LOST POWER AS THE CONTACT ATTEMPTED TO ACCELERATE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ACCELERATOR PEDAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 273,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690737February 25, 2015
FUEL SYSTEM, GASOLINE
I'M JUST A LITTLE UPSET THAT FORD WILL NOT STAND BEHIND THIS ISSUE WITH THE 06 AND 07 F250 FUELING ISSUE, I WENT TO ARVIN,CA AT LUNCH TODAY TO PUT GAS IN BECAUSE I TRY TO MAKE SURE WHEN IT GETS TO A HALF OF A TANK I FILL IT UP, IT TOOK ME 17 MINUTES TO PUT IN 13 GALLONS OF GAS, THAT IS SAD AND I HAVE TO PUT IT IN SO SLOW BECAUSE IT WILL NOT LET ME GO ANY FASTER THAT TO ALWAYS OVER FILLS AND GAS COME OUT AROUND THE FUEL NOZZLE, I REALLY CONSIDER THIS A SAFETY ISSUE. ALL I WOULD LIKE IS THEM TO MEET ME HALF WAY I CAN NOT AFFORD TO SPEND OVER A THOUSAND DOLLARS TO FIX THIS ISSUE AND WHEN YOU DO A SEARCH ON THE ISSUE THERE ARE A LOT OF PEOPLE HAVING THE SAME ISSUE AND THEY WILL NOT DO ANYTHING TO HELP UNLESS YOU SAY SOMETHING ABOUT IT. AS A VETERAN AND WORKING AT A VETERANS CEMETERY I WOULD HOPE THERE IS HELP OUT THERE FOR THIS ISSUE.HELLO [XXX], MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE CONCERNS ON YOUR 2007 FORD F-250 4X4 5.4 ENGINE. VEHICLE IDENTIFICATION NUMBER: [XXX] ODOMETER READING: 47,386 ARE YOU THE REGISTERED OWNER? YES CLARIFICATION ON HOW YOU WANT FORD MOTOR COMPANY TO ASSIST YOU I WOULD LIKE FORD TO STAND BEHIND THERE PRODUCT, LIKE I SAID I REALLY LIKE THE TRUCK AND I DON'T HAVE THE MONEY TO CHANGE THE CHARCOAL CANISTER AND THE OTHER PARTS AND TO MOVE IT FROM ABOVE THE SPARE TIRE TO SOME WHERE ELSE IF YOU DO A SEARCH ABOUT THE SLOW FILLING OF THE 07 F250 THERE ARE A LOT OF PEOPLE OUT THERE WITH THE SAME ISSUE EVEN THE 06 F250 AND FORD THERE IS A TECHNICAL SERVICE BULLETIN FROM FORD, TSB # 07-15-4 THAT RELATES TO A SLOW FUEL FILL PROBLEM AS YOU CAN SEE BY THIS SEARCH THERE ARE A LOT OF PEOPLE HAVING THE SAME ISSUE, ALL I WANT IS TO BE ABLE TO GO TO THE GAS STATION AND FILL MY TRUCK AND NOT TAKE MY LUNCH BREAK TO DO IT IN, I REALLY JUST WANT FORD TO HELP ME FIX THESE ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 4/28/16*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689813February 22, 2015
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ENGINE
THIS VEHICLES HAS EXPERIENCED TWO INCIDENTS OF THE FAILURE OF THE EGT EXHAUST TEMPERATURE SENSORS. THE FIRST IN OCT. 2014 THE ENGINE LIGHT CAME ON, TOOK THE VEHICLE TO THE DEALER WHERE THE ISSUE WAS DIAGNOSED AND FIXED. AT THE TIME I WAS A SURPRISED TO DISCOVER THE PURPOSE OF THE SENSORS, BUT NOT OVERLY CONCERNED. IN APRIL 2014, LEAVING TOWN ON A SUNDAY MORNING WITH A HORSE TRAILER IN TOW, AT 40 MPH ON A CITY STREET RECEIVED A MESSAGE THAT TOLD ME TO PULL OVER SAFELY AND WITHIN 60 SECONDS THE ENGINE SHUT DOWN LEAVING ME IN THE RIGHT LANE OF A BUSY STREET WITH TWO HORSE IN THE TRAILER. NO RESTART, CALLED A FRIEND TO COME HELP WITH THE TRAILER AND AAA TO TOW THE VEHICLE TO THE DEALER. THIS TIME A DIFFERENT SENSOR FAILED, WITH NO WARNING. THERE ARE SO MANY SCENARIOS WHERE THIS COULD RESULT IN A CATASTROPHIC EVENT, INCLUDING AT HIGHWAY SPEED, WITH THE TRAILER OR IN A REMOTE LOCATION WITH NO ABILITY TO RESTART AND MOVE THE VEHICLE. THE CONCEPT / DESIGN OF THE SENSOR SYSTEM MAKES NO SENSE TO ME; SENSOR IS DESIGNED TO SHUT DOWN THE ENGINE WHEN EGT INDICATE OVERHEATING, SAME RESULT WITH SENSOR FAILURE. THE IDEA IS SHUT DOWN THE ENGINE BEFORE IT OVERHEATS AND CAUSES DAMAGE, YET A SENSOR FAILURE, WHICH IS APPARENTLY A FREQUENT OCCURRENCE, CAN CREATE A VERY DANGEROUS EVENT. I WOULD MUCH PREFER ENGINE DAMAGE TO THE ALTERNATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689779February 21, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL
I HAD JUST BEEN JUMPED BY AAA BECAUSE MY TRUCK WASN'T STARTING; THE AAA AGENT ALSO CLEANED THE BATTERY TERMINALS. I INTENDED TO HAVE IT TOWED TO THE FORD DEALER BECAUSE I DIDN'T THINK IT WOULD START. SINCE THE AAA AGENT WAS ABLE TO GET TO START, I DECIDED TO STILL TAKE IT TO THE DEALER TO FIND OUT WHY THE BATTERY WAS DEAD (GIVEN THEY HAD THE CAR FOR A MONTH AND HAD PUT IN A NEW BATTERY AND STARTER, AMONG OTHER REPAIRS). DRIVING THE 7 MILES TO THE DEALERSHIP THE CAR SEEMED TO BE ACCELERATING ON ITS OWN, THE ENTIRE WAY, I ONLY STEPPED ON THE GAS ONCE; IT WAS GOING 35 MILES/HOUR BY ITSELF (PER THE SPEEDOMETER). I DIDN'T KNOW WHY THIS WAS HAPPENING AND WHEN I TRIED TO SLOW DOWN USING THE BRAKES, THE TRUCK WAS VERY DIFFICULT TO STOP, SUCH THAT I NEARLY REAR-ENDED MULTIPLE CARS. IT WAS ALL I COULD DO TO PUSH THE BRAKE DOWN AND TWICE HUGE AMOUNTS OF SMOKE CAME FROM UNDER THE VEHICLE (PROBABLY THE BRAKES WERE NOW OVERHEATING?). WHEN I WAS 500 FEET FROM THE DEALERSHIP I TOOK A QUICK LEFT TURN AND HONESTLY COULD NOT STOP THE TRUCK, I THREW IT INTO PARK AND SHUT IT OFF JUST IN TIME TO MISS PLOWING INTO PARKED VEHICLES. SMOKE BILLOWED OUT FROM BELOW THE HOOD. I HAVE NEVER BEEN SO FRIGHTENED IN MY LIFE-I WAS SURE I WAS EITHER GOING TO SMASH INTO SOMEONE SINCE I COULDN'T STOP OR THE TRUCK WAS GOING TO IMPLODE IN FIRE, OR SOMETHING AND I WOULD BE DEAD. I WAS NOT ABLE TO SUCCESSFULLY STOP IT USING THE BRAKES. THE PARKING BRAKE WAS ALSO NOT WORKING (WHICH IS ALSO WHY I WAS RETURNING IT TO THE DEALER). WHEN I ASKED THE SERVICE PERSON AT THE FORD DEALERSHIP IF HE'D SEEN A STUCK THROTTLE LIKE THIS BEFORE, HE SAID, "YES, SOMETIMES WHEN VEHICLES SIT FOR A WHILE". THIS IS A SATURDAY, SO THEY ARE GOING TO EVALUATE THE PROBLEM ON MONDAY. THE SERVICE REP ALSO SAID SOMETIMES CLEANING THE TERMINALS MIGHT CONTRIBUTE TO EXTRA CONDUCTION, WHICH MIGHT HAVE CAUSED THE ACCELERATION ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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