Ford F-150 Complaints (2021)

1,308 consumer complaints on file.

#11429984August 21, 2021
SUSPENSION, STRUCTURE:BODY
Vehicle was purchased new 06/08/2021. Since that time it has been back to the dealer 4 times with 3 being for repairs to the problem. There is a crunching / clanging sound every time a turn is made on an incline or decline. The vehicle has been inspected and gone over with body bolts loosened and re-tightened to factory specs to no solution. It was taken back again and now the dealer thinks it is something with the springs. The truck has been with the dealer a total or 27 days as of this date. ( 08-21-2021 ) and repair attempted 3 times. The dealer is not sure if springs are the problem, just chasing possibilities down. I have a loaner which myself and my wife heard the same noise starting. We feel unsafe with this vehicle and Ford seems to be passing the buck although the dealer rep believes it is time for a buy back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429868August 20, 2021
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Tow mirrors were provided by ford OEM ML3Z17696CA The side marker lights will not function on the new 2021 models due to inability to program them. Ford dealerships do not know how to program them. They said there is no official documentation on how to do this. This is a safety concern as these are large tow mirrors that extend far out on the sides of the vehicle. At night they require side marker lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429575August 18, 2021
ENGINE
I purchased the truck early 2021. After about 6500 miles, upon starting the vehicle a warning message to the effect of "Oil Level Low, Add Oil" appeared. After manually checking my oil dipstick, I found the oil level to be below the safe oil line. I promptly took the truck to the Ford Dealership in which I purchased it. The service technician informed me of one other case he has personally experienced where the PCV system was defective, allowing an excessive amount of oil to be consumed. Ford was unable to receive my vehicle for service for 1-2 weeks due to a full service schedule. It was at this point I attempted to go to a 3rd party vendor for an oil change. That vendor checked my oil level and confirmed the reading was below the safe oil line. They advised I return to Ford. Concern for my safety and the continued safe operation of the vehicle, I requested the 3rd party vendor to add a quart of oil. In the end, it took 2 quarts of oil to return the oil level to a safe operating zone. I then promptly returned to Ford and spoke to the service department manager. They will accomplish and oil change and return the vehicle to me to perform an oil consumption test over the course of approximately 1,000-1,500 miles, before returning to Ford for further evaluation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429169August 15, 2021
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Trailer brakes although operational at start of journey intermittently fail to operate some time thereafter at which point they stay failed. This happens without any warning or notice to the driver. All indications are that trailer is attached correctly e.g. vehicle self diagnosis of trailer lights shows lights operational and trailer connected. Operating the trailer brake via. dash brake controller either shows normal BUT no trailer braking occurs OR will show an error message "No Trailer Attached" but trailer attachment is verified through trailer lights shown (by truck) as operational. Safety implications of this should be obvious - no trailer brakes will force truck to stop truck+trailer combo using only the truck brakes, leading to drastically increased stopping distance or possibility of brake failure e.g. on long downhill stretch of road. Dealer is unable to reproduce the problem, has suggested changing brake controller (but really for lack of other ideas) and agrees that the physical fit/dimensions of the trailer plug itself seem poor quality compared to other trucks - possible cause? Other instances of owners experiencing this problem are documented in this forum thread: https://www.f150gen14.com/forum/threads/trailer-brake-not-working.3039
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427976August 6, 2021
ELECTRICAL SYSTEM
I purchased a new Hybtid 2021 Platinum Ford F-150 in March. On Wednesday, August 5th, I reported to Ford I received a warning light “your charging system required service soon.” Since I had the truck serviced one week before, I contacted the dealer and the earliest they could see me was next Tuesday. ( specialist has to work on the truck). Since I was out of town located in Boone, NC, I went to their local Ford dealer and reported my problem. The earliest they could see me was one week from now. I drove the truck for two days with no additional warning lights. I stopped the truck under a shade tree with the truck running (in electrical mode) to have lunch with my wife. I left the AC on and my dog in the truck. For safety reasons, I opened the passenger door to keep an eye on the dog since he had heart disease. About 20 minutes later I noticed my dog panting. I went into the truck and the AC was blowing hot air. The car’s battery charging system light was on and the battery light was on. I turned off the truck and put my dog in a cool location. Since the dog has end stage heart disease, I am confident my dog would not had survived in this hot weather if I did not catch this problem early. I restarted the truck, drove the truck around, the warning lights did not turn in and the AC worked fine. Since EV hybrid trucks can run indefinitely beyond 30 minutes with the user option to turn the generator pack turned on, there is absolutely no warning this type of issue can occur. I am sure users feel safe with having EV in a truck and confident of no failures, however, I did not see this ever happening. I believe animal and children can be at risk if left alone for a short period of time in this type of failure. In my case, I was only three feet away. Also, Ford specialist are hard to see and my dealer had no solution until the truck could be seen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426192July 23, 2021
ELECTRICAL SYSTEM
Phantom dead battery truck died
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425772July 21, 2021
UNKNOWN OR OTHER
At random times the idle is very rough and the truck has stalled out 2 times at traffic lights. (Auto start) was disabled so it should not have turned off at all. If I give it just 100 more RPM it seems to be issue free.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425075July 16, 2021
UNKNOWN OR OTHER
2021 FORD F150. CONSUMER WRITES IN REGARDS TO WINDSHIELD SAFETY RECALL. THE CONSUMER REFERENCED RECALL 21S28/NHTSA RECALL 21V407. THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL REPAIR WERE UNAVAILABLE AND IT WAS UNKNOWN WHEN THE VEHICLE WOULD BECOME AVAILABLE. THE CONSUMER STATED THE DEALER DID NOT HAVE RENTAL VEHICLE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424095July 9, 2021
POWER TRAIN
Transmission in truck shudders and does not down shift in maneuvers required to avoid some near miss situations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424001July 8, 2021
VISIBILITY/WIPER
This vehicle was purchased NEW from the dealer with this OPEN SAFETY RECALL. This is a violation of 49 USC 30120(i) Sale and delivery of un-remedied, recalled vehicles. The dealership told us in person on the date of purchase that there were NO open recalls on the vehicle, safety or otherwise. In the event of an accident this defect could pose harm not only to the occupants but innocent bystanders. This NEW vehicle was purchased for its safety and reliability, not to be exposed to risk and neglect. This dealership needs to be investigated for breaking federal regulations and exposing me, my family, as well as others, to unnecessary risk. There were at least two other customers whom the dealership was contacting to inform them of the recall AFTER they purchased their new vehicle. It is my opinion that there are likely many others as well. I have all the sale documentation for my vehicle ready to add to this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422207June 24, 2021
POWER TRAIN
On June 23rd while driving my 2021 XL SuperCrew with the 3.5L EcoBoost engine, the engine quit while I was driving about 30mph. I pushed the accelerator slightly intending to accelerate to 35mph and when the truck downshifted, the engine stalled, and I think the transmission tried to move to park. I got a notification of parking brake error on the dash and started hearing a ticking/clicking noise while still rolling, now down a hill. I moved the column shifter to neutral and it didn't do anything to stop the ticking. I pulled onto the shoulder and slowed down and, and as I neared stopping, the truck finished shifting into park and it jolted to a stop. I then saw a bunch of other errors like engine coolant too hot, stability control disabled, and forward collision warning disabled. There may have been others but I don't recall. The tachometer was frozen showing roughly 2000 rpm until I turned the key to off. Then the dash said to be careful exiting because the parking brake wasn't on. After turning the key to off, I restarted it, the lights on the dash cleared, and I was able to shift to drive, and make it home 3 min later. There are no lights on the dash, so I'm hoping this can still diagnosed at this point. The truck has 793 miles on it as it sits now. The soonest service appointment I have been able to make is for July 8th, but the dealer won't guarantee that it will be seen then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421939June 23, 2021
STRUCTURE:BODY
The 2021 F150 active air dam does not function properly. The top stationary piece becomes lodged inside of the bottom retractable part every time it opens and closes. It's becoming weaker and loosely attached to the vehicle. I'm afraid one day driving it will completely fall off and fly into another vehicle's line of sight causing damage or a wreck. The dealer I went to service advisor called it a "wrinkle" like it was a joke to him and I should just deal with it. He supposedly put in a "TSB" but never calls me back when I ask about it. I need it replaced or repaired. It makes me extremely nervous. There are multiple threads complaining about it so it's not just a one truck issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421507June 19, 2021
UNKNOWN OR OTHER
When slowing down the truck lurches forward when going back into electric and/or gas mode, and has nearly caused my truck to collide with the vehicle in front of me. The truck will pick up speed when slowing down, as when downshifting and switching out/in electric to gas mode it propels the truck forward even while firmly pressing the brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420784June 13, 2021
VISIBILITY/WIPER
The rear window shattered after closing a door on my 2021 F-15 XLT. It was 68 degrees, 11am and the truck was parked in the shade. There's approximately 3800 miles on the odometer. There was no one in the truck. The window blew out onto the tonneau cover. I have a call into my insurance and have yet to have it inspected by either the insurance or the Ford dealer, as it happened on a Saturday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420244June 9, 2021
SERVICE BRAKES
I bought a new 2021 F-150 Powerboost exactly 60 days ago, drove approximately 1500 miles until I completely lost brakes on the car almost causing an accident. I brought the car over to the dealer Cross-Roads Ford of APEX and after one day with my truck, they diagnosed the issue, made software updates to all modules, and returned the car. I got the car and within 5 minutes from the dealer, lost brakes again and had to manage to stop the vehicle... Returned to the dealer and it's in for diagnosis again but they asked me to contact Ford. This is not acceptable, I put my family at risk twice and possibly others in the road with this truck. Opened a case with Ford CAS-32036511-Y0W3W4.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419938June 7, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Ford F-150. The contact stated that the brakes failed on two separate occasions. The first failure occurred while the contact was driving at an undisclosed speed on the highway. Several unknown warning lights were flashing however, the warning lights self-adjusted. The second time the failure recurred, the vehicle was parked. While attempting to start-up the vehicle, several unknown warning lights illuminated. After the failure, while driving 5 mph, the brake pedal was depressed and went to the floorboard. The ABS activated and the vehicle came to an abrupt stop. The vehicle was taken to the dealer and diagnosed that the trailer brake module had failed. The vehicle was repaired but remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was 2,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419125May 31, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Antilock brake fault Hill start assist warning Pre collision assist not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417695May 18, 2021
SERVICE BRAKES
While attempting to drive the vehicle out of the driveway the brake pedal and went all the way to the floor and the vehicle would not stop. Then, after approximately 10 to 15 feet the brakes locked up completely. The ABS fault light, hill descent control not available light, and pre-collision assist not available light all were flashing on the dash. The vehicle was towed to the dealership. The dealership was able to confirm the issue and has determined that there was an issue with the brake booster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416575May 14, 2021
UNKNOWN OR OTHER
THIS VEHICLE DOESN'T APPEAR TO HAVE SAT IN A HOLDING YARD FOR 30 DAYS AFTER BEING EXPORTED FROM CANADA. IT WAS SERVICED 03/24/21 IN ALBERTA CANADA AND THEN OFFERED FOR SALE 04/14/21 IN THE USA. ATTACHED IS THE CARFAX TO SHOW THE TIMELINE AND HISTORY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415394May 6, 2021
SERVICE BRAKES
TL* THE CONTACT OWNS A 2021 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL EXTENDED TO THE FLOOR WHILE ATTEMPTING TO STOP THE VEHICLE. DURING THE FAILURE, THE FRONT BRAKES FAILED TO ACTIVATE AND THE REAR BRAKES WERE DELAYED IN ACTIVATING, CAUSING THE STOPPING DISTANCE TO BE EXTENDED. THE ABS WARNING LIGHT WAS ILLUMINATED. SEVERAL MESSAGES DISPLAYED ON THE INSTRUMENT PANEL ALERTED THE DRIVER THAT THE HILL ASSIST, COLLISION AVOIDANCE, AND DRIVE MODE FUNCTIONS WERE INOPERABLE. THE VEHICLE WAS TOWED TO JIM BURKE FORD LOCATED AT 2001 OAK ST, BAKERSFIELD, CA 93301 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRONIC BRAKE BOOSTER WAS FAULTY. THE BRAKE BOOSTER WAS REPLACED, THE BRAKE MODULE WAS UPDATED, AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 660.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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