Ford F-150 Complaints (2021)

1,308 consumer complaints on file.

#11438094October 25, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
1. The passenger and drivers side modules were replaced by the dealership but the issues still persist and are available for inspection upon request. 2. Safety could be at risk. Reverse Brake Assist error issue could potentially cause a small child or person to be in danger if sensors are not working or cause an accident. 3. It has been reproduced and verified by the dealer. The dealer is Sill-Terhar Motors in Broomfield, CO. 4. The passenger and drivers side rear modules were replaced by the dealership, but the issues still persist. 5. The system failure messages did appear at the time of failure. They started appearing approximately a week after we purchased the truck. First warning is logged in the FordPass app on June 13, 2021 I get three warnings pretty consistently when the system fails. So far the FordPass app has over100 error messages regarding my issue. The warning messages all show up at the same time. They are usually: 1. Blind Spot System Fault 2. Cross Traffic System Fault 3. Reverse Brake Assist Not Available See Manual (even though it IS turned on) 4. Hill Start Assist Error occurs as well 5. Sometimes when I am in reverse and these go off and I then brake with the foot pedal, the electronic emergency brake engaged without any manual intervention. First 3 errors have happened while reversing AND while driving in normal city street and highway speeds. Taking into the dealer to have it looked at again on Nov. 4, 2021. Issues started 06/13/2021 and continue to present (as of this writing 10/25/2021).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436751October 14, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
Driving down a steep mountain road when a passing vehicle tripped the pre collision alarm while vehicle was being braked. The ABS, Traction Control, Brake, and just about all other visual alarms went off and the vehicle lost the brakes. the emergency brake would come on and lock up the rear tires then release rendering the vehicle unable to stop going down the steep road. Vehicle came close to crashing into other vehicles multiple times while trying to come to a stop. Vehicle was brought to a Ford dealership where the issue was verified. Dealer noted no recalls or TSB's on this vehicle. Dealer cleared the faults and test drove the vehicle and said the issue is now gone. Vehicle was in the process of being driven home when another vehicle in front slowed and tripped the pre collision sensor again and again all alarms came on and the brakes were lost. The vehicle in front was almost collided with. Contacted Ford customer service to report the issue. Ford cs said to tow the vehicle to an authorized ford dealership and call back to open a case file. Vehicle is currently at a Ford dealership awaiting service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436013October 8, 2021
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
The contact's father owned a 2021 Ford F-150. The contact stated that while his father was driving at 75-80 MPH on self-driving mode, the electronic steering wheel inadvertently locked, causing him to lose control of the vehicle and the vehicle crashed into an exit sign on the interstate. The air bags deployed. Then, the vehicle accelerated uncontrollably 260 yards and crashed into a tree where the vehicle came to a stop. A police report was filed. The contact stated his father sustained injuries and was transported out of the vehicle to the hospital by emergency units. The contact stated his father deceased 4 hours later. The vehicle was towed to a tow lot, where it was totaled. The manufacturer was made aware of the failure. The approximate failure mileage was 2,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#11435931October 7, 2021
SERVICE BRAKES, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
when connecting my truck to a know working trailer the truck would not enable the trailer brakes. tried different vehicle and the brakes work fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435927October 7, 2021
POWER TRAIN
The contact owns a 2021 Ford F-150. The contact stated while driving 40 MPH, the vehicle shuddered and jerked forward. There were no warning lights illuminated. The contact continued driving to his residence. The failure recurred several times. The contact took the vehicle to a local dealer to be diagnosed. The contact was informed that there was a communication error between the gear shifter and the transmission causing the transmission to not know what gear the vehicle was in. The dealer informed the contact that there was no fix for the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434695September 28, 2021
SERVICE BRAKES
I make a panic stop with my 5,000 lb boat, ABS light came on break light came on flashing warning light said to inspect brakes. Moved truck and found I had only partial breaking, carefully drove home with partial breaking.. At home all lights went out and brakes worked fine. Took to dealer they said a sensor went bad and they ordered part will be here in a few days. Truck only has 7500 miles on it, replacing a sensor does not fix the problem of a sensor that can at any time go bad again. This is a major design flaw similar to the original 121 brakes on trucks. This is going to get someone killed . There is no reason to install a sensor that can disable any part of the breaking system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434627September 28, 2021
SERVICE BRAKES, SEAT BELTS, STEERING
I was pulling into my spot at work and the power steering assist light and pre collision assist lights cam on along with advance trac. At this point I had no power steering. Luckily I was basically stopped. I cycled the key on and off twice and it finally went back to normal. Then later that same day I started the truck up and proceeded to leave from work and the seatbelt restraint light, abs system, and tpms stopped working and I was notified of the faults via ford pass. The lights then went away right after. I have a service apt 9/29 at the dealer to see what is going on but I’d like to get this documented in case it becomes a recurring issue. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434453September 27, 2021
ELECTRICAL SYSTEM
The issue is with the trailer brake control system on the 2021 Ford F-150 truck. During normal driving/towing conditions the trailer brake will stop operating. This is a serious safety issue as it puts the safety of myself and others at risk if I am not able to control or stop the vehicle due to lack of braking control. The same problem has been reported on online forums with no solutions provide by dealers. I have not taken the vehicle to the dealer yet for this issue. The vehicle has not been inspected by anyone. There were no warning indications prior to the failure. I noticed the failure when applying the brakes when stopping for a traffic light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434596September 27, 2021
UNKNOWN OR OTHER
I was standing next to my vehicle, which was parked and had not been driven for 2 days, and the rear windshield exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434392September 26, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
On multiple occasions my ABS system doesn’t work (no collision assist fault and ABS fault comes on). Brakes don’t work without great force when this happens. Ford service saw the errors in history but said couldn’t fix / find current issue. This is intermittent so active fault lights and issue come and go. Dangerous condition that Ford isn’t addressing!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434216September 24, 2021
UNKNOWN OR OTHER
On several occasions while waiting in an intersection to make a left turn, the vehicle loses power or something. I can put the pedal to the floor and I get no response from the vehicle. Eventually after stepping on gas the truck seems to reimage and go. The only problem is I have nearly been T-Boned thinking I will have the power to make a left turn before oncoming traffic gets to me. I suspect it has something to do with the electrical power is trying to switch to engine power and something is failing. I have no confidence in this truck anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433893September 21, 2021
SERVICE BRAKES, HYDRAULIC:FLUID
The contact owns a 2021 Ford F-150. The contact stated that from the time the vehicle was delivered to him, the brake pedal had been making abnormal loud clicking sounds when depressed. The contact also stated that the brake booster had been making abnormal sounds whenever he depressed the brake pedal. The contact stated that the failures would occur while driving above 15-20 MPH. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the brake pedal needed to be replaced. The contact stated that the vehicle was repaired however, the failure persisted. The vehicle was taken back to the same dealer who diagnosed that the brake booster assembly needed to be replaced. The vehicle was repaired; however, the failure had been reoccurring while driving. The vehicle was taken back to the same dealer who informed the contact that they could not determine the cause of the failure. The contact referenced NHTSA Campaign Number: 21V533000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The vehicle was not repaired. The approximate failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433497September 19, 2021
UNKNOWN OR OTHER
On September17. 2021, on my way to work my vehicle suddenly accelerated as I was merging into highway traffic in a construction zone. I repeatedly applied hard pressure to the brake pedal. Each time I released pressure, the vehicle surged ahead and immediately reached high speeds. After several attempts to regain control of my vehicle, I finally reached an exit point in the construction zone, pulled over and turned off the ignition. I removed the key from the ignition and after 60 seconds, reinserted it. The engine rpms idled normally when I restarted the vehicle and I proceeded to my destination. Returning home that afternoon and while driving through a different construction zone - my vehicle for the second time in one day unexpectedly accelerated and ran "wide-open" with the foot off the gas pedal and hard braking being applied. I shifted to neutral and was able to pull off the expressway. This time, I shut off the vehicle, but didn't remove the key from the ignition. When I restarted the engine 30 seconds later - the truck immediately surged forward at full rpms. I plan to have this vehicle towed from my residence to my dealership and have not driven it since September 17, 2021. I do not use the cruise control option provided on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433423September 18, 2021
POWER TRAIN
Fails to accelerate when switching from electric power to gas power. This happens when pulling out of a parking lot onto a Houston,Tx feeder street after the truck has set for awhile and on electric power when started and medium to full power is used to merge into traffic. The switch over from appears to work but shows no turbo boost causing a lack of power to merge safely and this only happens after first start the rest of the day truck operates normally or until it is shut off again for awhile making this truck a accident waiting to happen. Yes the service manager witnessed this so left truck to be repaired but since no engine check lights or codes he had to call ford without knowing all the answers from one little short ride they came back with a answer that was unacceptable blaming it on a clutch operation that was normal. If so why does it happen only after new start and corrects itself?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431969September 7, 2021
UNKNOWN OR OTHER
My Sunroof exploded. I was driving down the freeway on a Sunday morning. There were no other vehicles around me and noting overhead anywhere near me. I heard a loud bang similar to a shotgun blast and my sunroof glass shards began to rain down onto me. The sunroof was closed but the moonroof cover was opened. There is little to no chance that anything struck the sunroof because I was alone on the road with no other vehicle within many yards. Also there was a lot of glass in and on my truck bed so it seems like the glass exploded outwards before gravity took over. I was cut up on my arms, hands and on my forehead luckily I was wearing a hat and glasses so the glass did not get into my eyes. Even more luckily my children were not in the car considering their car seats were full of shattered glass. Also I am lucky there were no vehicles around me because this explosion was clearly a distraction. Also, my truck is less than 2 weeks old and has just over 500 miles on it. There was no warning or known issues with the glass considering it is a brand new truck. I have learned that Ford f150 sunroofs are tempered glass not laminate which causes them to break in this dangerous way as opposed to crack like a windshield would.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11431597September 3, 2021
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
While pulling a trailer, truck stops recognizing trailer brake connection without warning. Driver only notices truck brakes are no longer working because trailer is pushing truck while stopping. All other trailer connections, lights, turn signals, are working. When applying trailer brakes from truck controller, truck message says no trailer connected. This problem is intermittent and unpredictable. Sometimes it can be corrected by reconnecting 7 pin adapter but sometimes this does not work and the truck battery has to be disconnected and reconnected. Online forums show this to be a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431034August 30, 2021
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
THE TRAILER BRAKING SYSTEM ON MY NEW 2021 F150 POWERBOOST MALFUNCTIONS EVERY ONCE IN A WHILE. WHILE TOWING MY 27 FT AIRSTREAM TRAILER THE BRAKES WILL OFTEN STOP WORKING. THEY ALWAYS WORK WHEN I BEGIN A TRIP, BUT THEN THE BRAKES FAIL DURING THE TRIP. I RECEIVE A NOTICE WHEN ATTEMPTING TO MANUALLY APPLY TRAILER BRAKES FROM INSIDE THE CAB THAT THE TRAILER IS NOT RECOGNIZED. SEVERAL OTHER NEW F150 POWERBOOST OWNERS ARE EXPERIENCING THE SAME ISSUE AND THEIR EXPERIENCES CAN BE FOUND ON THE F150GEN14.COM USER FORUM. I HAVE INCLUDED A LINK TO THE FORUM THREAD. https://www.f150gen14.com/forum/threads/trailer-brake-not-working.3039/ SO FAR NONE OF US HAVE ANY SUCCESS WORKING WITH FORD DEALERS. I HAVE TRIED SEVERAL AND THEY ARE NOT HELPFUL. I ALSO CALLED FORD CUSTOMER SERVICE BUT THEY COULD NOT FIND ANYTHING IN THEIR DATABASE INDICATING THERE IS A PROBLEM. THE ONLY CLUE I'VE FOUND SO FAR, FOR MY TRUCK, HAS TO DO WITH THE SEVEN PIN PLUG. WE HAVE TRIED TWO DIFFERENT TESTING DEVICES AND BOTH SHOW THERE IS ABOUT A 6 SECOND DELAY SENDING A SIGNAL TO THE EBRAKE PIN. THE OTHER PINS FOR LIGHTS FIRE IMMEDIATELY, BUT THE EBRAKE PIN HAS A DELAY. OTHERS ARE LOOKING AT THE BRAKE MODULE IN THE TRUCK AND OTHER PROGRAMMING ISSUES. AS YOU CAN SEE FROM THE USER FORUM THERE ARE MANY THEORIES AND NO SOLID SOLUTIONS YET. I HAVE HAD MY AIRSTREAM BRAKES INSPECTED TWICE AND THEY HAVE NOT FOUND ANYTHING OUT OF THE ORDINARY. THIS IS A SERIOUS SAFETY ISSUE BECAUSE A 7K LB TRAILER PUSHING YOU DOWN A STEEP MOUNTAIN WITH NO BRAKES IS TERRIFYING. SOMEONE IS GOING TO HAVE A SERIOUS ACCIDENT IF FORD DOES NOT TAKE THE ISSUE SERIOUSLY AND FIND THE CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431137August 30, 2021
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
When towing a trailer with trailer brakes, the trailer brakes are tested and confirmed to be working at the beginning of the journey, but at some point during the journey, the trailer brakes will stop working with no indication compromising my stopping ability. This issues has occurred multiple time and can confirm there are no problems with the trailer brakes themselves. This same issue is being reported by multiple other 2021 F150 owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430183August 23, 2021
VISIBILITY/WIPER
The front wipers failed to work properly. It is available for inspection, but scheduled to be fixed. We have actual video of it not working properly before it stopped working completely. Our safety was put at risk. We were driving on 94E in Montana when it started raining. The wipers were working and then suddenly stopped. We were doing 64mph and were passed by trucks which splashed more water on the windshield. Once it stopped raining we drove to the nearest Ford dealer - All American Ford - Glendive Montana where a Tech tried to help but was unable to resolve the issue. We had to stop driving for the night and wait for the storm to pass. We had 2 kids in the car and were trailering a 21ft camper. We nearly crashed after the trucks splashed water all over the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430055August 22, 2021
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The back up camera works intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford F-150