Dodge Journey Complaints

5,556 consumer complaints on file.

#10874194June 14, 2016
ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING 25 MPH, THE ENGINE STALLED AND THE VEHICLE CRASHED INTO A MEDIAN. THE CONTACT STATED THAT SMOKE WAS PRESENT UNDER THE HOOD NEAR THE ENGINE COMPARTMENT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10873792June 13, 2016
STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874065June 13, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
LET IT BE NOTED THAT AFTER THE R03 RECALL ALL THE FOLLOWING ISSUES STARTED OCCURRING. FIRST INCIDENT: DRIVING ABOUT 30MPH EVERY LIGHT ON THE DASHBOARD EXCEPT THE ENGINE LIGHT ILLUMINATED, GAUGES SPUN AROUND AND BACK AND FORTH, THEN STOPPED ALL TOGETHER, THE RMP'S REVVED UP TO 5OOO AND THE ACCELERATOR WENT TO THE FLOOR WITH NO ACTION AS IF THE CAR WAS OFF. THERE WAS A OBVIUOUS LOSS OF POWER, THE CAR WAS HESITATING LIKE IT WANTED TO STALL OUT, AND THE VEHICLE ONCE STOPPED DID NOT START AGAIN UNTIL BEING JUMPED. ONCE STARTED, NONE OF THE LIGHT WERE ON EXCEPT, ODDLY NOW, THE ENGINE LIGHT WHICH THREW CODES PO0562 & PO700. THE BATTERY READ 12.2V ON THE DIAGNOSTIC WHILE OFF THEN 14.4 WHEN THE CAR WAS STARTED(AFTER BEING JUMPED FOR 1 MINUTE ONLY). 5 MINUTES INTO THE DRIVE AND BOOM, THE DEMON TOOK OVER THE CAR AGAIN BUT NOW THE CAR WOULD NOT GO PST MAYBE 7MPH, AGAIN IN ACCELERATOR POWER,NO SHIFTING, ALL POWER STILL ON IN THE CAR, BUT SEEMS LOW ON POWER. ONCE TURNED OFF, IT WOULD NOT START BUT STILL HAD POWER. AGAIN, GOT JUMPED, DIAGNOSTIC, AND SAME CODES, ALTERNATOR FINE, BATTERY FINE, SEEMS TO BE GETTING POOR CONNECTION. STARTED 2 DAYS LATER AND LOUD, UNSTABLE IDLE, WON'T SWITCH GEARS SEEMS AS IF ITS ON BUT RUNNING OFF OF STORED POWER. DEALER NOW SAYS ONLY CODE IS PO622. SYMPTOMS ARE SEEMING TO BE THE TIPM ALL OVER AGAIN. AGAIN, NONE OF THIS STARTED UNTIL I TOOK IT TO DODGE TO HAVE THE RO3 RECALL REPAIRED. THE KEY SINCE ALSO DOES NOT REGISTER AT TIMES, WILL SAY "MISMATCH KEY" ON DASHBOARD, ALL SENSORS FLASH THEN GO AWAY SUCH AS (GASCAP, DOOR AJAR, CHECK ENGINE LIGHT WOULD IGNITE WITH NO CODE, GATE, KEY), WOULDN'T TURN OVER, FREQUENT :DEAD BATTERY" THEN STARTS WITHOUT JUMP FEW MINUTES LATER. OVERTIME THE CAR WILL ACT POSSESSED WITH ALL LIGHTS ON IS AFTER HITTING A BUMP, AGAIN CHRYSLER DEALER RECALL DEPARTMENT IS STATING TIPM, DEWLAP WILL NOT CHECK THAT WHILE DIAGNOSING. HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873784June 12, 2016
AIR BAGS, SEAT BELTS
HIT A COW ON A COUNTY ROAD AT APPROX. 55 MPH AFTER COMING AROUND A CURVE. NO TIME FOR ANY EVASIVE MANEUVERS. VEHICLE WENT AIRBORNE AND LANDED APPROX. 40 FEET FROM INITIAL IMPACT. AIR BAGS DID NOT DEPLOY. DRIVER'S CHEST IMPACTED THE STEERING WHEEL CAUSING HAIRLINE FRACTURES TO THE STERNUM AND A DISLOCATION OF THE LEFT SHOULDER AND SEVERE BRUISING OF THE STOMACH AND HIPS WHERE THE SEATBELT WAS. DRIVER WAS AIRLIFTED DUE TO INJURIES. DRIVER'S SERVICE DOG'S SEAT BELT DISENGAGED AND WAS THROWN TO THE BACK OF THE VEHICLE AND SUFFERED MINOR INTERNAL INJURIES AND WAS TAKEN FOR TREATMENT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10873498June 9, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
1ST COMPLAINT : WHEN STARTING THE CAR , WIPERS GO ON AND WONT SHUT OFF ,AND SIGNALS STOP WORKING, 2ND COMPLAINT: DRIVING HOME FROM WORK CAR, STARTS TO SHUTTER WHEN APROACHING STOP SIGN THEN CAR COMPLETELY SHUT OFF ON ITS OWN, TOOK ME 20 MINUTES TO GET IT STARTED AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873185June 8, 2016
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE HORN BECAME INOPERABLE WITHOUT WARNING. THE CONTACT WAS CONCERNED THAT THE HORN WOULD MALFUNCTION WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 139,665.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873200June 8, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKE PEDAL WAS NOT RESPONDING WHEN DEPRESSED. IN ADDITION, WHILE DRIVING 15 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED WHIPLASH, BUT DID NOT REQUIRE MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE AND PARKED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V168000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 28,556. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10873275June 8, 2016
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING 5 MPH, THE VEHICLE STALLED AND HAD TO BE COASTED TO THE SIDE OF THE ROAD. THE CONTACT SHIFTED INTO NEUTRAL AND RESTARTED THE VEHICLE AFTER THE THIRD ATTEMPT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,797.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873293June 8, 2016
TRACTION CONTROL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT A LOUD GRINDING SOUND EMITTED FROM THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ALSO MENTIONED THAT THE ABS AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED RANDOMLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE CODES WERE CLEARED, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON THREE OCCASIONS AND THE FRONT PASSENGER SIDE SPEED SENSOR MODULE WAS REPLACED. IN ADDITION, THE GEARS SLIPPED AND THE ABS AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 11V550000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873104June 7, 2016
ELECTRICAL SYSTEM, TIRES, POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 25 MPH, THE VEHICLE JERKED VIOLENTLY. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AND CRASHED INTO A CONCRETE BARRIER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE INSTRUMENT PANEL LIGHTS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 10/18/16*LJ THE CONSUMER STATED SHE EXPERIENCED A TIRE BLOW OUT, AND THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED. UPDATED 10/25/16.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10872728June 6, 2016
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT WAS PLACED ON A WAITING LIST AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILALBE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872811June 6, 2016
ENGINE
2012 DODGE JOURNEY CREW // VIN: [XXX] // STYLE / BODY: SUV 4D // ENGINE: 3.6L V6 MPI // COUNTRY OF ASSEMBLY: MEXICO ----------------------------------------------------------------------------------------------------------------- SAFETY ISSUE: ?THE RISK OF AN ACCIDENT FROM THE VEHICLE STARTING OFF BY ITSELF WHEN ENGINE IS RUNNING?? ----------------------------------------------------------------------------------------------------------------- REFER TO ATTACHED 2012_DJC-H90-HONDA_PRINTOUT.PDF - AFTER THE ENGINE HAS BEEN WARMED AFTER APPROXIMATELY 10-15 MILES OF DRIVING, THERE IS A VALVE THAT IS POTENTIALLY STICKING [NOT DISENGAGING] CAUSING THE VEHICLE TO START OFF BY ITSELF WHEN ENGINE IS RUNNING [WHILE IN GEAR]. ----------------------------------------------------------------------------------------------------------------- MULTIPLE (15+) INSTANCES OF THE SAME EVENT. OVER THE LAST APPROXIMATE 6 - 10 MONTHS MY JOURNEY HAS HAD THE FOLLOWING ISSUE ARISE: DRIVE FROM MY HOME IN SEASIDE, CA EN ROUTE TO ANY DESTINATION IN SALINAS, CA [TRAVELED THE SAME ROUTE EACH TIME] I WILL ARRIVE AT A RED LIGHT AT THE INTERSECTION [36.667084,-121.684921] OF BLANCO RD & DAVIS RD WHERE MY JOURNEY (STATIONARY) RPM'S WILL FLUCTUATE DRAMATICALLY AND 99% OF THE TIME THE ENGINE WILL STALL. AT LEAST 7-10 OF THESE INCIDENTS HAVE ALSO RESULTED IN THE JOURNEY ENGINE BUCKING & LUNGING FORWARD PRIOR TO STALLING. THE ENGINE WILL IMMEDIATE RESTART, HOWEVER IT WILL 95% OF THE TIME RE-STALL. IN ORDER TO MITIGATE/PREVENT THE ENGINE FROM STALLING/RE-STALLING THE GEAR SHIFT MUST EITHER BE PLACED IN NEUTRAL OR PLACE INTO 1ST GEAR AND ABSOLUTELY CONFIRM YOUR FOOT IS FIRMLY ON THE BRAKE, IN CASE IT SHOULD LUNGE OR BUCK FORWARD. --------------------------------------------------------------------------------------- COMPLAINT EVIDENCE/SUPPORTING DOCUMENTATION HAS BEEN ATTACHED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872443June 3, 2016
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT ANY SPEED, THE VEHICLE STALLED AND THE ENGINE LIGHT ILLUMINATED. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS REPAIRED ACCORDING TO AN UNKNOWN RECALL, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE WITH THE ENGINE AND PCM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 146,557.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872336June 3, 2016
SERVICE BRAKES, UNKNOWN OR OTHER
WE HAVE HAD TO EVERY FEW WEEKS CHANGE EITHER THE ROTORS OR THE HUB. EVER SINCE WE GOT THE CAR IN JANUARY ITS BEEN WITH THE ABS LIGHTS ON CONSTINTLY AND SQUELLING COMING FROM THE RIGHT PASSENGER SIDE ONLY. IT EVEN WILL AT TIMES SHAKE LIKE ITS NOT GOING TO BRAKE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872198June 2, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872218June 2, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I FILLED ONE OF THESS YESTERDAY I NEVER MIST A PAYMENT CALL THE BANK TO LET KNOW WHAT WAS GOING ON WITH IT THE NEXT DAY THEY TOOK THE CAR SO I CALLED THEM THEY SAID IF THEY DONOT HERE FROM SOMEONE IN 10 DAYS GOING TO SELL IT ITS GROW FINANCIAL AT 1-800-839 -6328 THAY TREDING AS A REPO IAM NOT LATE ON PAYMENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871815June 1, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871901June 1, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM), THE VEHICLE FAILED TO START AS THE INSTRUMENT PANEL ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE HORN AND THE RADIO OPERATED INDEPENDENTLY. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THAT THE TIPM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871938June 1, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
DRIVING DOWN THE ROAD CAR STOP RUNNING HORN START BLOWING AT ANY TIME SOMETIMES CANNOT GET IN THE CAR LOCKS WONT WORK GAS PADEL SICK WIDE OPEN WHEN DRIVING I CALLED THE BANK TO LET THEM KNOW ON THE 31ST OF MAY TODAY THEY TOCK THE CAR NEVER MIST A PAYMENT WHAT DO I DO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871590May 31, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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