Dodge Journey Complaints

5,556 consumer complaints on file.

#10876656June 26, 2016
SERVICE BRAKES
THE VEHICLE HAS A 100000+ MILES NEVER REALIZED THAT I WOULD HAVE TO CHANGE THE BRAKES NEARLY 30 TIMES IN THAT TIME FRAME ALMOST 4 OR 5 TIMES A YEAR THEY SHAKE VIBRATE I REPLACED THE ROTORS THE CALIPERS SHOES AND ANYTHING TO DO WITH BRAKES INCLUDING BOOSTER AND FLUID CHECKED THE BRAKE PEDAL AND EVERYTHING THEY SEEM TO LOCK UP AND AT ONCE SO HOT IT MELTED MY DRIVERS SIDE HUB CAP OFF THEY LOCKED UP IN THE MIDDLE OF THE FREEWAY AND ALMOST CAUSED AN ACCIDENT I FEEL THE BREAKS ARE TOO LIGHT FOR THE WEIGHT OF THE VEHICLE THE CAR IS PAID FOR AND OUT OF WARRANTY AND CAN'T REPLACE THE AMOUNT OF MONEY I PAID FIXING BUT IS THERE A RECALL? HAS ANYBODY FILED A LAWSUIT?HAS ANYBODY GOT HURT INJURED OR EVEN LOST THERE LIFE TO THESE BREAKS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876687June 26, 2016
UNKNOWN OR OTHER
MY CAR WAS CUTTING OFF EVEN AFTER I HAD IT REPAIRED DUE TO A RECALL ON THE IGNITION. ON SEVERAL OCCASIONS THE CAR WOULD JUST STOPPED IN THE MIDDLE OF DRIVING IT. NOW I I TOLD DODGE THAT I WAS AFRAID MY CAR WAS GOING TO KILL ME. I OFTEN RENTED CARS BECAUSE IT WAS TOO UNSAFE TO DRIVE AND I RARELY DROVE THE CAR EVEN THOUGH I WAS STILL PAYING A WHOPPING LOAN ON IT. THEY POO POOED WHAT I TOLD THEM AND IGNORED MY CLAIMS. NOW,I'M NOT A CAR EXPERT BUT THIS IS NOT NORMALLY. I RECENTLY HAD IT SERVICED AND HAD A TRANSMISSION REPLACED, OBVIOUSLY THIS WAS NOT THE PROBLEM BECAUSE THE CAR MALFUNCTIONED WHEN MY KIDS WERE IN THE CAR AND LANDED IN A RAVINE. I FOUND OUT THAT THIS VEHICLE IS UNDER RECALL AGAIN FOR THE THIRD TIME CONCERNING THE IGNITION.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10876052June 23, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876230June 23, 2016
SERVICE BRAKES
WHILE DRIVING THIS VEHICLE, WHEN YOU GO TO USE THE BRAKES THEY BECOME 'MUSHY'. YOU HAVE TO PUSH ON THE BRAKES ALL THE WAY TO THE FLOOR BEFORE THE VEHICLE WILL EVEN TRY TO STOP. WE HAVE REPLACED THE BRAKES ALREADY SINCE PURCHASING THE VEHICLE AND NOW NOT SURE WHAT TO DO. YESTERDAY WHILE I WAS DRIVING DOWN THE HIGHWAY, TRAFFIC CAME TO A COMPLETE STOP. I HAD TO PUSH ON THE BRAKES VERY HARD. THE TIRES ACTUALLY SQUEALED, THE CAR JERKED, AND YOU COULD FEEL THE BRAKE GIVE A JERKING FEELING BELOW MY FOOT. FORTUNATELY, I DID NOT HAVE MY BABIES WITH ME THIS TIME. ANOTHER INCIDENT THAT HAS HAPPENED THIS WEEK IS WHEN THE TIRES SQUEALED WHEN I WAS TRYING TO TURN RIGHT AT A LIGHT AND COULD NOT GET THE VEHICLE TO SLOW DOWN ENOUGH ON A DECLINE. THIS IS VERY SCARY AND I HOPE THIS IS FIXED VERY SOON. I HAVE LOOKED AT OTHER SITES AND NOTICE THAT THERE ARE A LOT OF BRAKE ISSUES WITH THIS PARTICULAR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876264June 23, 2016
AIR BAGS, SERVICE BRAKES, POWER TRAIN
TAKATA RECALL.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10876280June 23, 2016
UNKNOWN OR OTHER
2010 DODGE JOURNEY HORN GOES OFF RANDOMLY AS I AM DRIVING DOWN ROAD OR WHEN IT IS SITTING WITHOUT KEY IN THE IGNITION. CAR ALARM WENT OFF RANDOMLY ONE TIME. THERE ARE 106,000 MILES ON IT NOW BUT IT ONLY HAD AROUND 60,000 WHEN THIS STARTED . REPLACED THE CAR BATTERY BECAUSE THAT WAS ON A BLOG BUT THAT DID NOT HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875807June 22, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE HAD TROUBLE STARTING AND STALLED WHILE THE VEHICLE WAS OPERATED. ALL THE WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) A YEAR PRIOR TO OWNING THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875813June 22, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM) AND 10V658000 (ELECTRICAL SYSTEM). THE CONTACT CALLED THE DEALER, BUT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME. THE CONTACT WAS UNABLE TO SCHEDULE AN APPOINTMENT AND DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875939June 22, 2016
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/16/16*LJ UPDATED 10/18/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875503June 21, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
TWICE NOW WHILE DRIVING MY CAR IT HAS COMPLETELY SHUT DOWN. THE CAR GOES FROM THE SPEED I AM DOING TO EVERYTHING IN MY CAR SHUTTING DOWN WITH NO WARNING. I HAD SEVERAL PROBLEMS WITH MY RADIO NOT WORKING(TOUCH SCREEN) AND MY CAR CHARGER IN THE CAR DOESN'T WORK, IREALLY THING THAT THE CAR HAS AN ELECTRICAL ROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875382June 20, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875428June 20, 2016
POWER TRAIN
WHEN SHIFING THE VEHICKLE TO PARK IT DOES NOT LOCK INTO THE PARK POSITION, IT GOES INTO THE REVERSE POSITION. THIS HAS HAPPENED THREE TIMES, TWO RECENTLY. THE SHIFT LEVER DOES NOT GO TO THE LEFT LOCKING IT IN THE PARK POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875433June 20, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
UNSAFE CONDITIONS IN ALL THE ISSUES WRITTEN 6/20/16 5/13 40,000 MILES - NOW 81,000 MILES IGNITION SWITCH - ISSUES, THE KEY FOB WILL NOT COME OUT OF THE IGNITION SWITCH. THE ENTIRE ELECTRICAL SYSTEM SHUTS DOWN.....DOORS, WINDOWS, ANYTHING ELECTRIC DOES NOT WORK. THE DOOR LOCKS DON'T UNLOCK THE CAR REMAINS LOCKED AND PASSENGERS ARE NOT ABLE TO GET OUT OF THE CAR FOR A RANDOM PERIOD OF TIME. THIS HAS HAPPENED ON 3 OCCASIONS. HORN BLOWING WITHOUT PUSHING THE HORN, WHILE THE CAR IS IN MOTION AND/OR PARKED. STORMY WEATHER IRONICALLY INCREASES THE CHANCE OF RANDOM HORN BLOWING. VERY UNSAFE. BEGAN MARCH 2015, APPROX. 65,000 MILES. THE DEALER AND DODGE 800 853-1403 SAY THAT THE CARS VIN # IS NOT ONE THAT HAS HAD A RECALL. ON THIS SITE, OVER 700,000 DODGE VEHICLES HAVE HAD A RECALL WITH ELECTRICAL ISSUES. PAID APPROXIMATELY $900 IN LABOR AND PARTS (SEE INVOICE FROM HUFFINES DEALER), 2 BATTERIES IN 2 YEARS, 3/2015 $200.00, 6/20/16, $238.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875081June 19, 2016
STRUCTURE:BODY
I WAS ON INTERSTATE 55 GOING NORTH WHEN MY TIRE BLEW OUT CAUSING DAMAGE TO MY CAR. THERE WAS NO WARNING OR ANY OTHER VARIABLEL THAT CAUSED IT IT JUST BLEW OUT WHILE I WS GOING ABOUT 70 MILES AN HOUR. I PURCHASED THIS TIRE A COUPLE OF MONTHS AGO BRAND NEW SO I WAS TOLD AT THE PLACE WHERE I PURCHASED IT. I COULD HAVE HURT OR KILLED BUT THANK GOD I DID NOT PANIC. I WAS ON MY WAY TO WORK THANK GOD MY WIFE WAS NOT IN IT WHEN IT BLEW OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875043June 18, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHT ON PASSENGER SIDE DOES NOT WORK ON HIGH OR LOW BEAMS. IT STARTED NOT COMING ON THE NEXT MORNING AFTER THEY WHERE WORKING FINE 6 HOURS EARLIER AND I'VE HAD EVERYTHING CHECKED AND CAN'T SEEM TO FIND NOTHING WRONG EXCEPT THEM NOT WORKING. I EVEN REPLACE THE BULBS AND THEY STILL DIDN'T WORK AND NOTHING WAS WRONG WITH THE OLD BULBS THOUGH THE MECHANIC DID NOT FIND NOTHING WRONG I THINK IT'S THE PLUG-IN THAT YOU PLUG THE LIGHT INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874785June 17, 2016
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/03/16* UPDATED 08/09/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874608June 16, 2016
ELECTRICAL SYSTEM
I PURCHASED A 2009 DODGE JOURNEY IN MARCH 2015. IT GAVE ME NO ISSUES UNTIL AFTER I COMPLETED THE KEY FOB RECALL IN AUGUST 2015. SINCE THEN, IT WOULD RANDOMLY NOT START. IT WAS IN AND OUT OF THE DEALERSHIP SEVERAL TIMES AND THE FOLLOWING PARTS WERE REPLACED, ALL OF WHICH WERE COVERED UNDER THE EXTENDED WARRANTY I PURCHASED WITH THE VEHICLE: FUEL INJECTOR ON OCT. 9, A NEW BATTERY ON OCT. 29, 2015, A NEW STARTER ON NOV. 16, 2015, A LEAKING OVERFLOW CONTAINER ON NOV. 24, 2015, THE TIPM WAS REPLACED ON APRIL 11, 2016, AND MOST RECENTLY ELECTRICAL WIRES AND CABLES ON JUNE 7, 2016, WHICH HOOK UP TO THE STARTER. I CALLED CHRYSLER HEADQUARTERS ON OR ABOUT MAY 2 TO REPORT THESE ISSUES AND I RECEIVED VERY POOR CUSTOMER SERVICE. I WAS TOLD THAT MY VEHICLE IS TOO OLD AND HAS TOO MUCH MILEAGE FOR THEM TO DO ANYTHING FOR ME. THE JOURNEY HAS HAD EPISODES ALMOST EVERY DAY, SOMETIMES MORE THAN ONCE A DAY, OF NOT STARTING SINCE I GOT IT BACK LAST WEEK. THE DEALERSHIP TOLD ME WHEN IT DOES ACT UP, TO PUT IT IN NEUTRAL, WHICH HAS BEEN SUCCESSFUL IN GETTING THE VEHICLE TO START. THEY ARE TAKING IT BACK ON MONDAY TO REPLACE YET ANOTHER PART THAT THEY HOPE WILL FINALLY BE THE ANSWER TO THIS ONGOING NIGHTMARE, BUT I'M NOT GETTING MY HOPES UP. IF WE WEREN'T IN AN UPSIDE-DOWN LOAN, WE WOULD HAVE TRADED IN THE JOURNEY A LONG TIME AGO. IT IS NOT A RELIABLE VEHICLE'LUCKILY I HAVEN'T BEEN STRANDED IN A REMOTE LOCATION AT NIGHT, BUT IT DOESN'T SEEM RIGHT THAT I SHOULD HAVE TO RESORT TO TAKING THAT CHANCE. I'VE NEVER HAD SO MANY ISSUES WITH ANY OTHER VEHICLE I'VE OWNED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874677June 16, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM), THE VEHICLE FAILED TO START AFTER NUMEROUS ATTEMPTS. THE CONTACT STATED THAT THE ENGINE STALLED TWICE WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 143,389.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874713June 16, 2016
ELECTRICAL SYSTEM
RECALL R03/NHTSA 14V-373: MY DEALER CAN NOT MAKE THIS REPAIR AS IT CLAIMS INSUFFICIENT PARTS AND A LARGE BACK LOG OF CARS NEEDING THIS RECALL. THE DEALER CLAIMS IT RECEIVES REPAIR KITS ON A 1 FOR 1 BASIS, GETTING ONLY A FEW KITS AT A TIME. I HAVE ATTEMPTED THIS RECALL REPAIR THREE TIMES, EACH TIME BEING TURNED AWAY DUE TO NO KIT ON HAND. THE VEHICLE HAS HAD A NUMBER OF IGNITION MODULE FAILURES WHILE DRIVING, AND A PREVIOUS RECALL KIT (L25) WAS INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874182June 14, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I PURCHASED A USED 2012 DODGE JOURNEY IN SEPTEMBER 2015 FROM LAKESHORE CHRYSLER DODGE AND JEEP OF SLIDELL, LOUISIANA. WE HAVE HAD NOTHING BUT PROBLEMS SINCE DRIVING OFF THE LOT. FOUND OUT AFTER PURCHASE THAT THE CAR WAS NOT INSPECTED PRIOR TO DEALERSHIP RESELLING IT. BEFORE I EVEN GOT HOME THE CHECK ENGINE LIGHT CAME ON. I CALLED THE DEALERSHIP AND REPORTED ISSUES. THEY DID THE OIL CHANGE AND INSPECTED THE CAR AND SAID EVERYTHING WAS FINE IT WAS "NORMAL NOISES" HOWEVER AFTER COMPLAINING AND COMPLAINING THE WERE ABLE TO LOCATE AND FIX THE ISSUE WITH THE SHIFTING NOISES AND JOLTING. WE ARE STILL EXPERIENCING THE "NORMAL NOISE" OF THREE CLICKS WHEN THE ENGINE TURNS OFF. WE HAVE NUMEROUS ELECTRICAL/COMPUTER ISSUES. THE AIR, RADIO, TOUCH SCREEN, LIGHTS, ALL GOT OFF RANDOMLY. THE SYSTEM WILL NOT RESPOND EVEN IF THE VEHICLE IS TURNED OFF AND BACK ON. IT WORKS WHEN IT WANTS TO. WE HAVE ISSUES WHERE THE CAR ACCELERATES FASTER ON ITS OWN HAVE TO BREAK WHILE CAR STILL TRIES TO ACCELERATE. WE HAVE HAD THIS VEHICLE IN THE SHOP NUMEROUS TIMES SINCE THE PURCHASE AND THEY "CAN NOT DUPLICATE THE ISSUE" SO THEY CAN NOT FIX IT. I HAVE PROVIDED NUMEROUS VIDEOS SHOWING AND PROVING THE ELECTRICAL/COMPUTER ISSUES WE ARE HAVING. DODGE REFUSES TO DO ANYTHING TO FIX THE SITUATION. EVERYTHING IS AT OUR EXPENSE. WANTS US TO PAY 150 DIAGNOSTIC FEE ON TOP OF HAVING TO GET RENT-A-CAR FOR THE DURATION OF TIME THE VEHICLE IS IN THE SHOP. THE DEALERSHIP HAS HAD MY CAR ON NUMEROUS OCCASIONS. ONE TIME THEY HAD IT FOR OVER 18 DAYS AND SAID "NORMAL NOISE" AND "COULD NOT DUPLICATE" HOWEVER OUT OF THE 18 DAYS THEY ONLY DROVE THE CAR 35 MILES. I NO LONGER FEEL SAFE DRIVING THIS CAR. IT SCARES ME JUST TO DRIVE TO THE LOCAL GROCERY WHICH WE GOTTEN STUCK AND HAD TO HAVE TOWED TO DEALERSHIP. I AM SO SCARED & TRAPPED IN THIS CAR WITH NO WAY OUT. CONTACTING A LAWYER THIS CAN NOT BE LEGAL TO SELL DEFECTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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