Cadillac SRX Complaints

3,266 consumer complaints on file.

#11161477December 14, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE A SAFETY ISSUE. CADILLAC IS QUOTING $2,400 TO REPLACE. VEHICLE HAS 63,000 MILES. THIS ISSUE IS SYSTEMIC WITH THE MODEL. NO IMMEDIATE FIX EVEN IF THEY REPLACE PARTS. CONSUMER IS OUT THE EXPENSE AND PROBLEM REMAINS A SAFETY ISSUE. GM NEEDS TO RECALL AND FIX. HIGH BEAMS ARE THE ONLY SAFE WAY TO OPERATE THE VEHICLE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161481December 14, 2018
EXTERIOR LIGHTING
I HAVE A 2013 CADILLAC SRX THE LOW BEAMS ARE SO DIM YOU CAN'T SEE FIVE FEET IN FRONT OF THE CAR! THERE HAVE BEEN TONS OF OTHER PEOPLE WITH THE SAME CADILLAC AND SAME EXACT PROBLEM. THEY WILL NOT DO A RECALL AND THIS IS A SERIOUS SAFETY ISSUE DRIVING AT NIGHT. THERE HAS TO BE SOMEHOW TO GET GM TO FIX THIS ISSUE BEFORE SOMEONE GETS SERIOUSLY INJURED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161254December 13, 2018
EXTERIOR LIGHTING
PURCHASED USED 2013 CADILLAC SRX IN 2016. NOTICED THAT NIGHT DRIVING WAS VERY DIFFICULT USING LOW BEAM HEADLIGHTS. HIGH BEAMS ARE GREAT. TRIED HEADLIGHT ADJUSTMENTS, CLEANING, ETC. NOTHING HELPED. TOOK VEHICLE TO DEALER WHO INFORMED ME THAT HEADLIGHT ASSEMBLIES NEED TO BE REPLACED DUE TO KNOWN INTERNAL LENS DEFECT WHICH SWITCHES WHEN LIGHTS ARE SWITCHED FROM LOW TO HIGH BEAMS. DEALER WANTED $1,350 FOR REPAIRS. TOOK CAR FOR 2ND OPINION. CONFIRMED ISSUE. SHOP WAS ABLE TO INSTALL HIGH INTENSITY BULBS TO SOMEWHAT COMPENSATE FOR THE LUMENS PROJECTED THROUGH THE LENS. THIS IS A SERIOUS SAFETY ISSUE! I WAS STRUGGLING TO SEE WHILE DRIVING AT NIGHT. I LIVE IN THE COUNTRY AND HAVE LIMITED ACCESS TO LIGHTED STREETS. I ALSO NOTICED A SEVERE INABILITY TO SEE WHEN DRIVING ON WELL LIGHTED HIGHWAYS AT NIGHT BECAUSE MY HEADLIGHT BEAMS PROJECTED NO FURTHER THAN 35 FEET IN FRONT OF MY CAR. HOW MANY PEOPLE HAVE TO HAVE ACCIDENTS AND POTENTIALLY DIE TO ENSURE A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161203December 13, 2018
ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE STUTTERS LIKE IT IS TRYING TO TURN OFF OR THE WHEELS ARE CATCHING ON SOMETHING. THIS HAPPENS WHEN FIRST PULLING OUT AND SOMETIMES WHEN DRIVING. MOSTLY HAPPENS AFTER MAKING A U TURN. (DOES NOT MATTER IF THE TURN IS TIGHT OR NOT). CAR HESITATES AND THEN STRAIGHTENS ITSELF OUT. THIS IS DANGEROUS AND HARD TO FIGURE OUT. THE FIRST TIME IT HAPPENED I HAD PULLED INTO TRAFFIC IN FRONT OF A BIG TRUCK IF THERE HADN'T BEEN A TURN LANE FOR ME TO GET INTO HE WOULD HAVE RUN ME OVER. THIS HAS BEEN HAPPENING FOR 3-4 MONTHS NOT. THE STABILITY CONTROL SERVICE JUST CAME UP TODAY. THERE ARE NOT WARNINGS OTHERWISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160834December 11, 2018
EXTERIOR LIGHTING
I AM THE SECOND OWNER OF A 2012 CADILLAC SRX, PURCHASED I. EARLY NO EMBER 2018. THE HEADLIGHTS ARE DANGEROUSLY DIM. THE CAUSE HAS BEEN TRACED TO FAULTY SEALANT AROUND THE FACTORY HEADLIGHT ASSEMBLY WHICH ALLOWS MOISTURE INTO THE CHAMBER, RUINING THE BULBS. I AM FORCED TO USE HIGH BEAMS WHEN DRIVING AT NIGHT, BLINDING ONCOMING TRAFFIC AND THUS CREATING A DANGER TO THE PUBLIC. THIS HAZARD AFFECTS 2010-2015 MODELS. THERE ARE NUMEROUS COMPLAINTS POSTED ON THE INTERNET DESCRIBING THE PROBLEM, AND HOW FM AND CADILLAC DENY THE FAULT AND OFFER CUSTOMERS NO WORKABLE SOLUTIONS. LIVES ARE AT STAKE HERE. PLEASE INVESTIGATE PROMPTLY TO CONFIRM THE EXISTENCE OF THIS HAZARD, AND FORCE FM TO ADDRESS IT PROPERLY. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157258December 10, 2018
EXTERIOR LIGHTING
I TWICE COMPLAINED TO DEALERSHIP THAT THE LIGHTS WERE NOT ILLUMINATING AND I HAD TO DRIVE WITH MY BRIGHTS ON. TWICE THEY DID NOTHING. I WAS PULLED OVER BY A POLICE OFFICER WHO TOLD ME HE THOUGHT I HAD ONLY MY FOG LIGHTS ON AND NOT HEAD LIGHTS. THIS CAR DOES NOT HAVE FOG LIGHTS AND THE OFFICER WAS SHOCKED THAT THE CADILLAC HAD SUCH A POOR SET OF HEADLIGHTS. I RETURNED TO THE DEALERSHIP WHO HANDLED IT IN A TERRIBLY U.N. PROFESSIONAL WAY AND TOLD ME THE HEADLIGHTS ARE NOT COVERED UNDER EXTENDED WARRANTY. I REMINDED THEM THAT WHEN I FIRST STARTED THE COMPLAINTS THE ORIGINAL MANUFACTURE WARRANTY WAS IN PLACE. A SALES PERSON FROM THE DEALERSHIP SUGGESTED THAT I SHOULD BUY A DIFFERENT CADILLAC TO FIX THIS ISSUE. IT'S APPALING TO ME TO FIND A LACK OF CUSTOMER SERVICE FROM CADILLAC I BOUGHT A CADILLAC TO SUPPORT 'BUY AMERICAN' - I COULD NOT BE MORE DISAPPOINTED. MY FRIEND DRIVES A LEXUS AND IS CONSTANTLY TELLING ME HOW GREAT THEIR CUSTOMER SERVICE IS. TO SAY THAT AM INCREDIBLY DISAPPOINTED IN CADILLAC IS AN UNDERSTATEMENT. I WRITE THIS AS I WAIT TO HEAR FROM CADILLAC. I BROUGHT MY CAR THERE AND ASKED THEM TO DRIVE IT AT NIGHT- IT'S TIME FOR IT TO BE INSPECTED. LET'S SEE IF THEY ARE WILLING TO PUT THEIR NAME ON AN INSPECTION. I HAVE A BEAUTIFUL CADILLAC THAT IS NOT SAFE TO DRIVE IN THE WINTER MONTHS PAST 4:30 N THE AFTERNOON. THIS IS UNACCEPTABLE. THE LIGHTS DO NOT ILLUMINATE. IN ORDER TO SEE THE ROAD I HAVE TO DRIVE WITH 'BRIGHTS ON' - I HAVE EVEN PULLED ONTO THE SHOULDER OF THE ROAD SO I CAN GET OUT AND CHECK IF THE LIGHTS ARE ON. THIS IS SO UNSAFE. I HAVE TO KEEP UP WITH OTHER TRAFFIC AT NIGHT SO I CAN USE THEIR HEADLIGHT ILLUMINATION AS A WAY TO NOT HAVE TO DRIVE WITH MY BRIGHTS ON - I DO NOT WANT TO CAUSE UNSAFE SITUATION FOR OTHER MOTORISTS BY DRIVING WITH MY BRIGHTS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157279December 10, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 25 MPH, THE LOW BEAM HEADLIGHTS DID NOT PROVIDE ADEQUATE LIGHTING. THE VEHICLE WAS TAKEN TO VALENTI CADILLAC (99 LIEBERT RD, HARTFORD, CT 06120, (860)-967-3194) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160598December 10, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE VERY DIM WHEN ON LOW BEAM, IT IS A DANGER TO THE DRIVER AND OTHER VEHICLES ON THE ROAD. DUE TO THE LIGHTS BEING SO DIM YOU CAN NOT SEE ANYTHING WHILE DRIVING AT NIGHT UNLESS THE LIGHTS ARE ON HIGH BEAM WHICH IS DANGEROUS FOR OTHER VEHICLES ON THE ROAD. I ALMOST HIT A DEER DUE TO THE LIGHTS BEING DIM. IT IS ALMOST LIKE NO LIGHTS ARE ON AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156990December 8, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE NOT WORKING ON DIM SETTING, OK ON BRIGHT BUT DIM IS SO DIM YOU CAN'T SEE. I'VE HAVE TRIED TO HAVE IT REPAIRED BUT NO ONE HAS BEEN ABLE TO FIX IT. VERY DANGEROUS CAN'T DRIVE THE VEHICLE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156859December 7, 2018
EXTERIOR LIGHTING
AFTER A RAINY DAY, I GOT INTO MY 2011 CADILLAC SRX TO HEAD HOME FROM WORK. I WAS DRIVING DOWN THE ROAD WHEN BOTH HEADLIGHTS WENT OUT. II WAS LUCKY THAT I DID NOT WRECK OR SOMEONE DIDN'T HIT ME!!! I HAD THIS DIAGNOSED AT A CERTIFIED CADILLAC DEALERSHIP AND THE PROBLEM IS FAULTY SEALS ON THE LIGHT ASSEMBLY HOUSING. IT WILL COST 2959.90 TO GET THIS PROBLEM FIXED, HOWEVER IN READING ON LINE, THE REPLACEMENTS AREN'T ANY BETTER THAN WHAT I HAVE ON IT RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156854December 7, 2018
EXTERIOR LIGHTING
WE BOUGHT A USED 2013 CADILLAC SRX FROM A FLORIDA DEALERSHIP. WE HAVE BEEN EXPERIENCING THE HEADLIGHTS DON'T LIGHT WELL UNLESS HIGH BEAMS ARE ON. I BROUGHT IT TO A MECHANIC AND THEY TOLD ME THIS CAR WILL NOT PASS AN INSPECTION. I HAVE READ ON LINE THAT THIS IS AN ON GOING PROBLEM AND THEIR ARE CURRENT LAWSUITS. I AM AFRAID TO DRIVE AT NIGHT BECAUSE OF VISIBILITY ISSUES. I WAS QUOTED ON NEW HEADLIGHTS BUT MY MECHANIC CANNOT GUARANTY IT WILL CURE THE PROBLEM. I'M NOT SURE WHAT TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156492December 6, 2018
EXTERIOR LIGHTING
MY HEADLIGHTS ARE FULL OF CONDENSATION. THE LIGHTS ARE NOW SO DIM THAT I CAN ONLY DRIVE AT NIGHT USING THE BRIGHTS. SO INCREDIBLY DANGEROUS..ESTIMATE TO REPAIR IS $1500.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156496December 6, 2018
ENGINE
AT 96,126, THE SERVICE ENGINE LIGHT CAME ON. TOOK TO CADILLAC DEALER AND WAS TOLD THAT CODE P0017 CAME UP AND THAT THE TIMING CHAIN NEEDED TO BE REPLACED. HAD THE TIMING CHAIN REPLACED. AT 122,962, THE SERVICE ENGINE LIGHT CAME ON. TOOK BACK TO SAME CADILLAC DEALER AND WAS TOLD THE CODE P0017 CAME UP AGAIN AND THAT THE TIMING CHAIN WOULD HAVE TO BE REPLACED ONCE AGAIN AFTER ONLY 26,836 MILES ON THE FIRST REPLACED TIMING CHAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156501December 6, 2018
EXTERIOR LIGHTING
PURCHASED A 2013 CADILLAC SRX YESTERDAY FROM LOCAL DEALER. BOTH HEADLIGHTS HAVE VIRTUALLY NO LOW BEAM. AND CAR HAS TO BE DRIVEN WITH LIGHTS ON HI-BEAM WHEN DARK. RESULTING IN A VERY UNSAFE CONDITION FOR ON-COMMING TRAFFIC. INTERNET RESEARCH SHOWS NUMEROUS REPORTS OF OTHERS WITH THE SAME "USELESS LOW BEAM" HEADLIGHT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156597December 6, 2018
UNKNOWN OR OTHER
THE CADILLAC CUE SYSTEM IS THE MAIN TOUCH SCREEN IN THE VEHICLE. I JUST HAD TO HAVE IT REPLACED BECAUSE THERE WAS A DEAD SPOT ON THE SCREEN. I HAVE BEEN NOTIFIED BY MY DEALERSHIP THAT THERE IS A KNOWN ISSUE AND THEY HAVE RECOMMENDED ISSUING A RECALL. I HAVE HEARD WHICH I HAVE NOT BEEN ABLE TO CONFIRM THAT CADILLAC IS ACTUALLY SUING THE COMPANY THAT PRODUCES THE CUE PRODUCT. FRANKEL CADILLAC IN COCKEYSVILLE, MARYLAND HAS HAD TO REPLACE A COUPLE OF THESE WITHIN THE PAST COUPLE OF WEEKS. I ALSO WAS ADVISED THAT THE REPLACEMENT HAS BEEN TAKING PLACE FOR QUITE SOMETIME. I ACTUALLY HAD TO GO ON A WAITING LIST FOR A COUPLE OF WEEKS TO EVEN GET ONE SINCE THEY APPEARED TO BE HIGH IN DEMAND BECAUSE OF THE NEED FOR REPLACEMENT. I HAVE CONTACTED CADILLAC CUSTOMER SERVICE AND THEIR ONLY RESPONSE WAS THAT I SHOULD REACH OUT FOR ASSISTANCE THROUGH YOUR COMPANY. I HAVE NO ISSUE WITH PAYING FOR WEAR AND TEAR ON A VEHICLE BUT TO HAVE THE MAIN CONTROL SYSTEM GO DOWN WITHIN 4 YEARS AND LESS THAN 40K MILES ON MY VEHICLE. I AM NOT SURE THAT I SHOULD BE OUT OF POCKET $817.00 TO REPAIR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156608December 6, 2018
EXTERIOR LIGHTING
IN AUGUST 2018, I PURCHASED THIS 2011 CADILLAC SRX. AFTER DIVING THE VEHICLE AT NIGHT I NOTICED HOW DIM THE LOW BEAM HEADLIGHTS ARE. IT IS EXTREMELY DIFFICULT TO SEE ON UNLIT ROADS AND VERY DANGEROUS AS OTHER DRIVERS HAVE A DIFFICULT TIME SEEING ME AS WELL. I RESORTED TO USING MY HI-BEAMS. AFTER THESE INCIDENTS I INSPECTED THE HEADLIGHTS AND FOUND THAT BOTH LIGHTS HAVE ACCUMULATED CONDENSATION IN THE INTERIOR. I CONSULTED THE OWNERS MANUAL WHICH HONESTLY DIDN'T HELP MUCH. I HAVE SINCE RESEARCH THIS PROBLEM ON LINE TO FIND THIS HAS BEEN AN ON GOING PROBLEM SINCE 2010. AS A MAKER OF LUXURY VEHICLES CADILLAC SHOULD CORRECT THIS DANGEROUS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156083December 5, 2018
UNKNOWN OR OTHER
WHILE DRIVING MY CAR LOSES THE POWER TO ACCELERATE WHEN TRAVELING 5 MILES PER HOUR TO GO FASTER, THE RPM'S GO UP BUT THE CAR DO NOT ACCELERATE. IN MY RESEARCH THIS IS HAPPENING TO A LOT OF CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155892December 4, 2018
SEATS
THE HEATED SEAT CAUGHT ON FIRE AND BURNED A HOLE THROUGH THE LEATHER SEAT AND HAD TO PUT WATER ON IT TO GET IT OUT. IT WAS ON THE LOWER RIGHT SIDE OF THE BACK WHILE I WAS SITTING IN IT IN A PARKING LOT AND LUCKY I WAS NOT DRIVING OR IT MAY HAVE CAUSED AN ACCIDENT AS IT WAS BURNING A HOLE THROUGH MY COAT AS WELL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11155948December 4, 2018
UNKNOWN OR OTHER
THE VEHICLES LIGHTS ON THE LOW BEAM ARE SO LOW YOU CAN'T SEE AT NIGHT. HAVE RESEARCHED AND ASKED CADILLAC AND THEY KNOW THERE IS A PROBLEM AND WILL NOT CORRECT IT OR RECALL IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155929December 4, 2018
EXTERIOR LIGHTING
HEADLIGHTS ON REGULAR SETTING ARE HORRIBLE AND ALMOST NO VISIBILITY IS PROVIDED. MUST BE USED ON HIGH BEAM TO HAVE SAFE DRIVING VISIBILITY, BUT THIS IS RISKY TO ONCOMING TRAFFIC AND MY SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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