Cadillac SRX Complaints

3,266 consumer complaints on file.

#11162821December 20, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DIM AND VIRTUALLY USELESS AT NIGHT. I CHANGED THE BULBS WITH NEW ONES AND THE PROBLEM STILL PERSISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162460December 19, 2018
ELECTRICAL SYSTEM
LEFT FRONT TURN SIGNAL KEEPS GOING OUT. 5 TIMES SINCE OWNING THE CAR. REPAIR COSTS TO CHANGE BULB $250. HAPPENS WITH OUT WARNING. CADILLAC HAS NO FIX FOR PROBLEM. NEED TO BE A RECALL, AND SOLUTION TO PROBLEM. HAPPEN WHEN CAR IS IN MOTION, WHEN TURN SIGNAL IS USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162497December 19, 2018
EXTERIOR LIGHTING
BOTH OF MY HEADLIGHTS ARE FAULTY / ARE WEARING PREMATURELY. MY HEADLIGHTS HAVE AN EXTREMELY LACK OF ADEQUATE ILLUMINATION MAKING IT EXTREMELY DIFFICULT TO SEE THE ROAD AT NIGHT. THE HEADLIGHT DEFECT IS A POOR SEAL THAT ALLOWS MOISTURE TO ENTER THE HEADLIGHT. THE MOISTURE IS CAUSING CORROSION AND SHORT-CIRCUITING CAUSING BOTH OF MY HEADLIGHTS TO SIGNIFICANTLY REDUCE THE HEADLIGHT'S OUTPUT. MY HUSBAND HAS CONTACTED THE CADILLAC DEALERSHIP ON LIME STREET IN METAIRIE, LA TO REPORT THE PROBLEM AND THEY SAID THEY KNOW OF THE PROBLEM. THEY SAID THEY CANNOT DO ANYTHING ABOUT IT BUT REPLACE THEM FOR ABOUT A $1,300 FEE. THEY ARE AWARE THAT THE HEADLIGHTS ARE AN ISSUE BUT HAVE NOT PUT A RECALL ON THE ISSUE. THEY TOLD WE HAD TO TAKE THE COMPLAINT UP WITH THE EXTENDED WARRANTY COMPANY THEN THEY DOUBT THE WARRANTY I PURCHASE WITH CADILLAC FOR $5,000 WILL NOT COVER IT. CADILLAC DID NOT TELL ME BEFORE OR AFTER I PURCHASED THIS $37,000 VEHICLE THAT THEY KNOW ABOUT THEIR LOW GRADE FAULTY HEADLIGHTS AND THAT THEY PLAN TO DO NOTHING ABOUT THE ISSUE WHEN IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162503December 19, 2018
UNKNOWN OR OTHER
THE MOTHER BOARD IN MY CADILLAC CUE CONTROLS IS GOING OUT FOR THE 3RD TIME. CADILLAC HAS ADMITTED TO KNOWING THAT THE BOARD THEY PUT IN THEIR VEHICLES ARE TRASH. CADILLAC HOWEVER DID NOT NOTIFY ME BEFORE OR AFTER I PURCHASED THE VEHICLE THAT THESE MOTHER BOARDS ARE TRASH AND WILL FAIL ABOUT EVERY 1 1/2 YEARS AND MUST BE REPLACED FOR AROUND $1,100 TO $1,850. AT TIMES THE SCREEN WILL BE BLACK AND YOU CANNOT DO ANYTHING WITH THE RADIO, A/C OR ONSTAR FUNCTIONS. AT TIMES THE SCREEN WILL START TO SHIMMY AS IF IT IS HAVING A SEIZURE. AT TIMES IT WILL START TO MAKE BEEPING NOISES AND RANDOMLY ASSIGN RADIO STATIONS TO MULTIPLE SETTING SPOTS AND YOU HAVE TO GO BACK AND RESET ALL OF YOUR SETTINGS. MY $5,000 BUMPER-TO-BUMPER WARRANTY DOES COVER THE REPLACEMENT HOWEVER ONCE THAT IS EXPIRED I MUST COME OUT OF POCKET AT LEAST EVERY YEAR OR TWO OVER $1,000 TO HAVE IT REPLACED. NO RECALL HAS BEEN DONE TO REPLACE THIS WITH A HIGHER QUALITY, LONGER LASTING MOTHER BOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162591December 19, 2018
EXTERIOR LIGHTING
I AM NOTICING THAT MY HEAD LIGHTS ARE VERY DIM ON MY 2013 SRX CADILLAC, FEELING VERY UNSAFE TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162386December 19, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
EXTERIOR LIGHTING IS DANGEROUSLY [XXX] DIFFICULTY DRIVING VEHICLE AT NIGHT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162406December 19, 2018
EXTERIOR LIGHTING
GM KNOWN DEFECTIVE HEADLIGHTS FOR ALL 2010-2015 SRX THAT HAVE BECOME EXTREMELY DIM OVER TIME AND SO NOW HAVE TO DRIVE ONLY WITH BRIGHT LIGHTS AT NIGHT AT ALL TIMES. GM DEALER TOLD BY GM TO ROUTINELY PASS THE EXTREMELY DIM LIGHTS AS WITHIN SPECS TO ESCAPE WARRANTY PERIOD, EVEN THOUGH THE LIGHTS ARE OBVIOUSLY TOO DIM UNTIL FINALLY BECOME TOTALLY DARK ON LOW BEAM AFTER WARRANTY EXPIRES BUT OFFERS NO WAY TO FIX. GM OFFERS NO METHOD TO FIX EXCEPT TO INSTALL NEW HEADLIGHTS FOR A $2,000 TEMPORARY MEASURE THAT REQUIRES REMOVAL OF THE ENTIRE FRONT END OF THE CAR, WHILE ALSO ADMITTING THAT ISSUE IS CERTAIN TO RE-OCCUR. HEADLIGHT BULBS ARE ALREADY REPLACED WITH NO IMPROVEMENT. GM DENIED TO REPAIR OR COME UP WITH AN IMPROVEMENT AND SAYS NOTHING FURTHER WILL BE DISCUSSED WITHOUT A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162407December 19, 2018
EXTERIOR LIGHTING
POOR, UNSAFE LOW BEAM HEAD LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162159December 18, 2018
EXTERIOR LIGHTING
DRIVER SIDE HEADLIGHT DOES NOT WORK AS CONDENSATION BUILD UP BLOWS OUT THE LAMP. THIS HAS BEEN REPLACED TWO TIMES AND IS NOW OUT THE THIRD TIME. THIS IS A SAFETY ISSUE ON THIS MODEL AND CADILLAC DOES NOT EVEN MAKE A REPLACEMENT THAT DOES THE SAME THING AFTER A SHORT PERIOD OF TIME THAT A NEW UNIT HAS BEEN INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162200December 18, 2018
EXTERIOR LIGHTING
MOISTER COMPLETELY FILLED BOTH HEADLIGHT ASSEMBLIES AND THE LEFT HEADLIGHT DOESN'T ALUMINATE NOW. THIS IS A SAFTY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162199December 18, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHT ASSEMBLIES LOOKED CLOUDY INSIDE, WHICH MADE IT DIFFICULT TO SEE WHILE DRIVING AT NIGHT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162119December 17, 2018
EXTERIOR LIGHTING
2012 CADILLAC SRX HAS DIM FRONT HEADLIGHTS. VERY DANGEROUS. HAVE TO DRIVE WITH BRIGHT LIGHTS ON, ALSO VERY DANGEROUS. NEED RESOLUTION OF SOME SORT FROM CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161822December 16, 2018
EXTERIOR LIGHTING
THE LEFT AND RIGHT HEADLIGHT ASSEMBLIES RETAIN MOISTURE OR CONDENSATION THEN THE LIGHTS FAIL TO COME ON FOR NIGHT TIME OPERATION CAUSING LOCAL LAW ENFORCEMENT TO PULL ME OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161859December 16, 2018
EXTERIOR LIGHTING
HEAD LIGHT ARE MOIST AND VERY LOW AND I BARELY CAN SEE AT NIGHT , IT'S A MANUFACTURER ISSUE AND I CAN'T AFFORD TO FIX IT IN MY OWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161491December 15, 2018
UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE PROBLEM STARTED A YEAR AGO WITH THE LIGHTS BECOMING SEVERELY DIM AND UNSAFE AT NIGHT. IN THE PAST TWO MONTHS THE VEU SYSTEM HAS TAKEN A MIND OF ITS OWN AND USUALLY DOES NOT WORK FROM THE CENTER CONSOLE. NOW THE CAR DOES NOT WORK AT ALL. IT'S LIKE IT'S SHORTED OUT THE WHOLE ELECTRICAL SYSTEM. WORST CAR EVER!!! I WILL NEVER BUY A CADILLAC EVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161504December 15, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING
THE LOW BEAM (DIM LIGHTS) ARE HORRIBLE. I ALMOST HIT A MAN WALKING ON THE SIDE OF THE ROAD LAST NIGHT. YOU CANNOT SEE 30' IN FRONT OF THE VEHICLE WHEN LIGHTS ARE ON DIM. YOU HAVE TO DRIVE WITH THE HIGH BEAMS ON. THE HIGH BEAM WORKS GREAT, BUT VEHICLES COMING AT YOU ARE GETTING BLINDED BY YOUR HIGH BEAMS. YOU SWITCH TO LOW BEAM, THEN YOU CANNOT SEE! I HAVE SEEN ALL THE COMPLAINTS ON THE INTERNET. I CANNOT BELIEVE THIS ISSUE HASN'T BEEN RECALLED. SHAME ON THE GOVERNMENT FOR NOT FIXING THIS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161690December 15, 2018
EXTERIOR LIGHTING
HEADLIGHTS WHILE ON LOW BEAM I CAN NOT SEE. THE HEADLINES ARE NOT BRIGHT ENOUGH. I CAN BARLEY SEE OVER THE HOOD. IT IS THE SAME WEATHER I AM IN MOTION OR NOT ALSO WEATHER IT ON THE HIGHWAY CITY OR ETC. IT DOES NOT MATTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161316December 14, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ON THIS CAR ARE HORRIBLE, I HAVE A VERY HARD TIME SEEING AT NIGHT DUE TO THE LACK OF LIGHT FROM THE HEADLIGHTS. I AVOID DRIVING THIS CAR AT NIGHT DUE TO THE DIFFICULTY IN SEEING DUE TO THE LIGHTS. I CAN SEE FINE WITH MY OTHER CAR. SOMETIMES I AM FORCED TO USE MY HIGH BEAMS WHEN I SHOULD USE MY LOW BEAMS DUE TO NOT BEING ABLE TO SEE. IT IS SUCH A HAZARD AND SAFETY ISSUE, I CAN'T BELIEVE THIS CAR IS A CADILLAC. I HAVE NOT HAD AN INJURY OR DAMAGE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161391December 14, 2018
VISIBILITY/WIPER
THE SRX HAS AN EXTREMELY WELL-KNOWN ISSUE FOR WHICH GM HAS IGNORED. MY CAR IS ONLY SIX YEARS OLD AND THE HEADLIGHTS BECAME SO DIM - I WOULD OFTEN CHECK TO SEE IF THEY WERE EVEN ON. IT GOT SO BAD, THE CAR COULDN'T BE DRIVEN AT NIGHT. THERE ARE MULTIPLE COMPLAINTS OF THIS SAME ISSUE AND THE ONLY WAY TO FIX IT IS TO PAY GM OVER $1,000 TO REPLACE THEM. THERE NEEDS TO BE A RECALL BEFORE SOMEONE THAT CAN'T AFFORD THE REPAIR IS KILLED OR KILLS SOMEONE. I'VE CONTACTED CADILLAC A NUMBER OF TIMES AND I KEEP GETTING CANNED RESPONSES. THE LAST REPLY WAS, "MS. MATCHUS, MOTOR VEHICLE RECALLS ARE RELEASED WHEN THE VEHICLE OR AN ITEM IN THE VEHICLE'S EQUIPMENT DOES NOT COMPLY WITH A FEDERAL MOTOR VEHICLE SAFETY STANDARD; OR WHEN THERE IS A SAFETY-RELATED DEFECT PRESENT IN THE VEHICLE OR EQUIPMENT. FEDERAL MOTOR VEHICLE SAFETY STANDARDS SET MINIMUM PERFORMANCE LEVELS FOR THOSE PARTS OF THE VEHICLE WHICH MAY AFFECT ITS SAFE OPERATION (BRAKES, TIRES, LIGHTING, ETC) OR THOSE WHICH PROTECT DRIVERS AND PASSENGERS FROM DEATH OR SERIOUS INJURY IN THE EVENT OF A CRASH." I WOULD SAY FOR CERTAIN THAT THE WELL-KNOWN ISSUE WITH HEADLIGHTS BEING SO DIM THEY APPEAR TO NOT EVEN BE ON WOULD FALL UNDER THE " SAFETY-RELATED DEFECT PRESENT IN THE VEHICLE OR EQUIPMENT." IF THE DEALERSHIP I WENT TO OPENLY SAID THEY HAD ALREADY DONE THREE VEHICLES BEFORE ME FOR THE SAME ISSUE IN THE PAST 48 HOURS, THAT SEEMS LIKE ENOUGH PUSH FOR A RECALL. NOT TO MENTION THE LARGE NUMBER OF PEOPLE THAT HAVE REPORTED THE HEADLIGHT ISSUE ONLINE. PLEASE ADVOCATE FOR A RECALL OF THIS. HERE ARE A FEW LINKS WITH COMPLAINTS: HTTP://M.CARCOMPLAINTS.COM/NEWS/2018/CADILLAC-SRX-HEADLIGHT-ASSEMBLY-GM.SHTML,HTTP://M.CARCOMPLAINTS.COM/NEWS/2018/CADILLAC-SRX-HEADLIGHT-LAWSUIT-NATIONWIDE-CLASS-ACTION.SHTML, HTTP://M.CARCOMPLAINTS.COM/NEWS/2017/CADILLAC-SRX-DIM-HEADLIGHTS-LAWSUIT.SHTML. IT HAPPENED IN CA AND NEEDS TO HAPPEN NATIONWIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161451December 14, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DID NOT STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOT CALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MASTER CYLINDER WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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