Cadillac SRX Complaints

3,266 consumer complaints on file.

#11181003February 18, 2019
EXTERIOR LIGHTING
HEADLIGHTS FILL UP WITH CONDENSATION AND PREVENT DRIVING AT NIGHT OR WEATHER WITH DECREASED VISIBILITY BECAUSE THEY DON'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180585February 17, 2019
EXTERIOR LIGHTING
VEHICLE HEADLIGHTS DIM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180274February 15, 2019
EXTERIOR LIGHTING
THE LOW BEAMS ON THIS CAR ARE SO DIM THAT YOU ARE UNABLE TO DRIVE THE AUTOMOBILE AT DARK. IT IS A MAJOR SAFETY ISSUE AS YOU CANNOT SEE A 100 FEET IN FRONT OF YOU. I HAVE MADE NUMEROUS INQUIRIES TO THE DEALERSHIP. I HAVE BEEN TOLD THEY WERE FINE. CADILLAC KNOWS THEY HAVE AN ISSUE BUT WILL NOT MAKE REPAIRS. THIS IS HAS BEEN AN ISSUE SINCE WE BOUGHT THE CAR IN 2015 WITH 39,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179795February 13, 2019
EXTERIOR LIGHTING
THERE SEEMS TO BE NO FIX FOR LOW BEAMS ????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179756February 13, 2019
EXTERIOR LIGHTING
I PURCHASED THIS VEHICLE USED IN NOVEMBER 2018 FROM THE LOCAL LEXUS DEALER. I DIDN'T DRIVE IT AT NIGHT PRIOR TO TAKING A TRIP IN DECEMBER 2018 WHEN I LEFT EARLY IN THE MORNING IN A RAINSTORM. I WAS SHOCKED THAT I COULDN'T SEE A THING AND THOUGHT IT WAS JUST THE RAIN. LATER I DISCOVERED IT WAS THE HEADLIGHTS THAT WERE EXTREMELY DIM. I CONTACTED THE LOCAL CADILLAC DEALER WHO KNEW ABOUT THE PROBLEM AFFECTING THIS YEAR AND OTHER SRX MODELS. THEY SAID THEY COULD REPLACE THE ENTIRE HOUSING, ETC BUT THAT THE PROBLEM COMES BACK. THEY SAID THEY COULD NOT REPLACE WITH HALOGEN OR OTHER AFTER MARKET PARTS SINCE THEY ARE NOT CADILLAC PARTS. THEY ASKED THAT I LET THEM KNOW IF HALOGEN LIGHTS WOULD FIX THE PROBLEM IF I GO THAT ROUTE. HOW ON EARTH COULD THIS CAR NOT BE RECALLED TO FIX THE PROBLEM? THIS SITUATION IS JUST PLAIN DANGEROUS AND CANNOT BE SAFELY DRIVEN AT NIGHT WHEN LIGHTS ARE NEEDED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176451February 12, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS A RECALL FOR THE HUB- BEARINGS. THE BRAKE PADS AND ROTORS WERE SEVERELY DAMAGED BY A RECURRING ISSUE THAT HAD HAPPENED SEVERAL TIMES SINCE THE ORIGINAL RECALL REPAIR. THERE WAS AN INITIAL TWO YEAR WARRANTY ON THE ORIGINAL RECALL REPAIR. THE DEALER WHERE THE ORIGINAL RECALL REPAIRS WHERE PERFORMED WAS SCHEPEL CADILLAC 2929 W LINCOLN HWY, MERRILLVILLE, IN 46410 (219) 472-1403. WHEN THE PROBLEM RECURRED IT WAS SIX MONTHS AFTER THE WARRANTY EXPIRED. THE CONTACT HAD TAKEN THE VEHICLE SINCE TO AN INDEPENDENT MECHANIC. THE PROBLEM HAD RECURRED THREE TIMES WITHIN THE LAST FOUR YEARS WITH IT POSSIBLY LEADING TO A SERIOUS CRASH. THE VEHICLE WAS CURRENTLY AT AN INDEPENDENT MECHANIC WITH THE LATEST REPAIRS BEING UNCOMPLETED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176489February 12, 2019
EXTERIOR LIGHTING
HID HEADLAMPS SHORT OUT DUE TO WATER INTRUSION IN HEADLAMP AND LOCATION OF BALLAST THAT ALLOWS WATER TO INTRUDE INTO BALLAST AND SHORT OUT. CANNOT JUST REPLACE BALLAST AND PROJECTOR HID AS IT WILL HAPPEN AGAIN. COSTS OVER $1600 TO REPLACE WHOLE HID HEADLAMP ASSEMBLY. SAFETY ISSUE AND EXTENDED WARRANTY THAT I PURCHASED DOES NOT COVER. I NOW SEE ON THE INTERNET THAT THIS HAS BEEN AN ONGOING PROBLEM ON THIS MODEL AND GM HAS NOT DONE A RECALL FOR WATER INTRUSION. POOR DESIGN AS BALLAST IS UNDERNEATH LAMP AND SERVICE TECH SAYS THERE IS NO SEAL BETWEEN HID AND BALLAST SO WATER INSTRUSION IN LAMP GETS TO BALLAST. THIS LAMP IS A COMPLICATED SHAPE AND PROBABLY VERY HARD TO MAKE A WATER SEALED LAMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176540February 12, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS RETAINED RAIN WATER AND FAILED TO ILLUMINATE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO DUTTON CADILLAC OF RIVERSIDE (LOCATED AT 8201 AUTO DR, #101, RIVERSIDE, CA 92504), (951) 842-2566), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176354February 11, 2019
ELECTRICAL SYSTEM, STRUCTURE
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TRACTION CONTROL SYSTEM AND CHECK ENGINE WARNING INDICATORS WERE ILLUMINATED ALL THE TIME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THERE WAS WATER INTRUSION THAT SHORTED THE HARNESS ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95047378414. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176034February 10, 2019
EXTERIOR LIGHTING
I MOSTLY DRIVE MY CAR IN THE DAYLIGHT. I HAD TO DRIVE FOR A TEST/DOCTOR IN HOUSTON TEXT FROM COVINGTON, LA. MY APPOINTMENTS RAN LATE AND I HAD TO DRIVE AT NIGHT FOR 200 MILES. MY LIGHTS ARE SO LOW I COULD NOT SEE THE LINES ON THE HIGHWAY. I USED MY BRIGHT LIGHTS WHEN POSSIBLE BUT THIS WAS NOT PRACTICAL DO TO I TRAFFIC. I HAD TO REALLY ON STAYING BEHIND 18 WHEEL TRUCKS TO SEE THE ROAD TO MAKE IT HOME. I WAS SCARED TO DEATH. THE NEXT NIGHT I HAD MY DAUGHTER TAKE MY CAR OUT TO SEE IF IT WAS JUST ME BUT SHE SAID SEE COULD NOT SEE ALSO AND WAS ALSO SCARED. I NOW CAN NOT DRIVE MY CAR AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175946February 9, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE SO DIM THAT IT IS DANGEROUS TO DRIVE AT NIGHT. GM CADILLAC SRX 2010-2016 HAS HAD THIS PROBLEM AND GM WILL NOT FIX THE PROBLEM. DEALERSHIP ALSO WAS NO HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175749February 8, 2019
EXTERIOR LIGHTING
FRONT BEAM LIGHTS ARE NOT BRIGHT ENOUGH, THIS CREATED AN UNSAFE CONDITION. I HAD TO USE THE HIGHEST BEAM DURING NIGHT DRIVING IN ORDER TO SEE THE ROAD. HOWEVER, WHEN THE HIGHEST BEAM WAS USED, IT BLIND THE DRIVER IN FRONT OF ME OR BLIND THE DRIVER COMING IN THE OPPOSITE . THIS PROBLEM IS IMPERATIVE AND SHOULD BE CORRECTED BEFORE AN ACCIDENT OCCURS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175797February 8, 2019
STRUCTURE:BODY, WHEELS
THIS CAR HAS A FAILURE IN THE ORINGS AROUND THE HEADLIGHTS CAUSING THEM TO FILL WITH WATER AND MAKE VISIBILITY LOW. THERE IS ALSO A FAILURE IN THE BACKUP CAMERA IT SEEMS ALMOST ALL OWNERS HAVE TO REPLACE IT AFTER ONLY A FEW YEARS. THERE IS ALSO A FAILURE IN THE STABILITY SENSOR FROM THE WHEEL BEARING HAVING A FAULTY BEARING CAUSING YOU TO LOSE POWER WHILE DRIVING AND VERY DANGEROUS, ONLY HAVE ISSUED A SERVICE BULLETIN #PIC5428G
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175170February 8, 2019
EXTERIOR LIGHTING
VISIBILITY AT NIGHT IS SO POOR THAT I DON'T FEEL COMFORTABLE DRIVING THIS VEHICLE AFTER DARK. IT IS LIKE THE LIGHTS ARE WORKING ABOUT 30%. I LOOKED ONLINE AND NOTICED THERE IS A PATTERN WITH THIS MAKE AND MODEL AND THE POOR VISIBILITY/LIGHTING AT NIGHT. THIS IS A HORRIBLE SAFETY ISSUE AND A RECALL NEEDS TO BE ISSUED. CONSUMERS EXPECT CADILLAC TO BE ABOVE THE STANDARD AND WE PAY MORE FOR THAT. WE SHOULD NOT HAVE THESE KINDS OF ISSUES AND BE EXPECTED TO PAY OUT OF POCKET TO REPAIR THEM. A RECALL SHOULD BE ISSUED TO MAKE THESE VEHICLES SAFE TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175092February 7, 2019
EXTERIOR LIGHTING
THE HEADLIGHT ON THIS CAR WILL NOT WORK PROPERLY. HAVE HAD BULBS REPLACED TWICE. DEALERSHIP STATE SEALS ARE BAD AND NEED REPLACED. CHARGING OVER 2000.00 FOR THIS. THERE IS WATER INSIDE BOTH HEADLIGHTS. THE BRIGHT LIGHTS WILL WORK, BUT NOT THE REGULAR LIGHTS. WHAT RECOURSE DO WE HAVE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174816February 6, 2019
EXTERIOR LIGHTING
I CAN NOT DRIVE SRX 2014 AT NIGHT DUE TO THE DIM HEADLIGHTS. I UNDERSTAND THAT CADILLAC IS AWARE THAT THE SEALS ON THE HEADLIGHT ARE DEFECTIVE BUT WILL NOT DO A RECALL ON THEM. I HAVE FILLED A CASE WITH CADILLAC AND HEARD BACK FROM 1 DEALERSHIP, STEVE FOLEY CADILLAC IN NORTHBROOK ILLINOIS, THAT THEY WILL NOT DO ANYTHING ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174572February 5, 2019
EXTERIOR LIGHTING
VERY DIM (INEFFECTIVE) LOW BEAM HEAD LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174620February 5, 2019
EXTERIOR LIGHTING
PURCHASED VEHICLE FROM LOCAL DEALER. AFTER PURCHASING I NOTICED HEADLIGHTS WERE VERY DIM. I HAD THEM REPLACE THE LIGHT BULBS. WITHIN 3 MONTHS I'M BACK TO NOT BEING ABLE TO SEE AT ALL. TOOK TO THE DEALER AND WAS TOLD THIS WAS A KNOWN PROBLEM AND THAT'S THE WAY THEY WERE AND TO CALL CADILLAC CUSTOMER SERVICE. NO RESULTS. THEY WANT EVEN ACKNOWLEDGE THERE WAS A DEFECT. AFTER FINDING THE LAWSUIT IN CALIFORNIA AND FLORIDA. STILL NO HELP. AT THIS TIME I CANNOT DRIVE THE CAR AFTER DARK AND CADILLAC AND THE DEALER REFUSE TO HELP. THERE IS NO FIX AND THIS IS A DEFECT WITH CADILLAC. SOMEONE IS GOING TO GET KILLED AND THERE TO BLAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174312February 4, 2019
EXTERIOR LIGHTING
THE LOW BEANS ARE VERY VERY DIM AND IT'S HAZARDOUS TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173758February 3, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SO JUST BOUGHT THIS CROSSOVER, WHICH IS MORE LIKE A SHORT SUV, OR A REALLY STURDY AND STOUT STATION WAGON; WITH 98,000MILES 9N IT. SO THERE MUST'VE BEEN AN ISSUE WITH THE AIR BAGS BECAUSE I WAS CLEANING UNDER THE FRONT SEATS AND WHILE DOING SO, K I LOCKED A RESISTOR WRAPPED IN ELECTRICAL TAPE OFF OF SOME WIRES AND EVEN SINCE MY SERVICE AIRBAG LIGHT HAS BEEN ON, NOT TO MENTION THERE ARE WIRES CUT THAT I NEED RELIEVE GO TO THE AIR BAGS AS WELL. ALL THAT I WAS FINE WITH. IT WAS WHEN I GOT ACQUAINTED WITH MY CADILLAC CUE AND ITS BLOCKY, GLITCHED, SLOW,YET PRECISICE DIRECTIONS; IT HAS TOTALLY FAILED ME WHILE DRIVING. ONE MOMENT ITS TELLING ME TO MAKE A LEFT AND THE NEXT INTERSECTION, THEN IT TOLD ME THAT THE MAP DVD, WASNT THE MAP DVD AND STILL HAS YET TO READ IT'S OWN MAP DISC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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