Cadillac SRX Complaints

3,266 consumer complaints on file.

#11186248March 12, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE A SAFETY HAZARD DUE TO HOW DIM THEY ARE. CAN'T SEE ROAD AND OTHER VEHICLES CANT SEE ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186308March 12, 2019
EXTERIOR LIGHTING
LOW BEAM LIGHTING GIVES YOU NO VISIBILITY WHILE DRIVING IN THE DARK. I HAVE TO USE THE HIGH BEAMS AND BLIND THE ONCOMING TRAFFIC. THIS IS A SAFETY ISSUE FOR BOTH ME AND ONCOMING DRIVERS. ME, BECAUSE I WOULD WRECK USING MY LOW BEAMS AND ONCOMING VEHICLES COULD WRECK WHEN I USE MY HIGH BEAMS BLINDING THEM. I AM TOLD THIS IS BECAUSE OF THE MALFUNCTION OF THE SEAL AROUND THE LIGHTS.....IT LETS MOISTURE IN. I HAVE HAD THE BULBS REPLACED, BUT IT DID NOT HELP THE SITUATION. PLEASE DO A RECALL NATION WIDE FOR THIS, NOT JUST FOR FLORIDA OR NEW YORK, BEFORE SOMEONE IS BADLY HURT OR KILLED AND A LAWSUIT IS FILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185786March 11, 2019
EXTERIOR LIGHTING
THE LOW BEAM PROJECTOR HEADLIGHTS ARE DANGEROUSLY DIM. THERE HAVE BEEN NUMEROUSE COMPLAINTS ABOUT THIS ISSUE TO NTSA AND CADILLAC WITH NO SUGGESTION OR RESOLUTION. AS A LAW ENFORCEMENT OFFICER I KNOW THIS ISSUE IS EXTREAMLY SERIOUS. PLEASE INVESTIGATE THE LOW BEAM PROJECTOR HEADLIGHTS AND THE EXTREAMLY LOW LIGHT OUTPUT. WHEN DRIVING ON LOW BEAM YOU CAN NOT SEE THE ROAD. HIGH BEAMS WORK FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185776March 11, 2019
EXTERIOR LIGHTING
DIM LOW BEAM HEADLIGHTS THAT SEEM TO BE A COMMON COMPLAINT WITH THESE VEHICLES. GM CLAIMS NO WRONGDOING AND ANY REPAIR COSTS UP TO $1500. COMPLAINTS ABOUND THROUGHOUT THE INTERNET ABOUT THIS SERIES OF CARS. TOTALLY UNREASONABLE RESPONSES TO COMPLAINTS SUGGESTING THAT DEALER IS NOT RESPONSIBLE FOR THE PROBLEM. MY WIFE BOUGHT THIS CAR IN APRIL OF '18 AND, BECAUSE OF CITY DRIVING, DIDN'T REALLY DISCOVER THE DANGER OF THIS PROBLEM UNTIL AUGUST WHILE DRIVING AT NIGHT ON RURAL ROADS. IT'S AS IF THERE ARE HARDLY ANY LIGHTS ON AT ALL. I FEEL THE GOVERNMENT SHOULD TAKE ACTION WITH THIS PROBLEM IN ADVANCE OF FATALITIES THAT MAY OCCUR DUE TO THIS PROBLEM. IT'S A GREAT VEHICLE, OTHERWISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185810March 11, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
WE NOTICE OUR HIGHLIGHTS WAS VERY DIM FOR MONTHS I CALLED THE CADILLAC DEALERSHIP IN FORT WALTON BEACH FLORIDA AND SPOKE TO SOMEONE IN THEIR SERVICE DEPARTMENT, THAT SERVICE PERSON CLAIMED HE KNEW NOTHING ABOUT A RECALL ON THE HEADLIGHTS THEN WHEN I TOLD HIM THERE IS A CLASS ACTIONS LAWSUIT ON THE HEADLIGHTS PROBLEM HE PUT ME ON HOLD THEN WHEN HE GOT BACK ON THE LINE HE KNEW ABOUT THE PROBLEM AND TOLD ME TO BRING IN MY CADILLAC AND THEY WOULD WORK OUT SOMETHING MARCH 7, 2019 WE TOOK OUR CADILLAC TO CADILLAC DEALERSHIP IN FORT WALTON BEACH WE SPOKE WITH NICK IN THEIR SERVICE DEPARTMENT HE TOLD US THERE WAS A BLOCK ON THE WARRANTY FOR THE HEADLIGHTS ISSUED THAT MONDAY, MARCH 4, 2019. AND THEY DIDN'T KNOW WHY. OUR CADILLAC IS STILL UNDER THE BUMPER TO BUMPER WARRANTY UNTIL APRIL 2019 NEXT MONTH! BUT NICK SAID THERE ISN'T ANYTHING THEY CAN DO AND HE WILL TRY AND FIND OUT WHY THERE WAS A BLOCK PLACED ON THE HEADLIGHTS. MONDAY, MARCH 4, 2019. WE WAS GIVEN THE REPORT CALLED 'WORKBENCH' WE SPOKE WITH NICK MARCH 8, 2019 DAVID A MANAGER AT CADILLAC FORT WALTON BEACH CALLED US AND SAID HE RECEIVED A LETTER FROM GM THAT THEY WOULD PAY UP TO SIXTEEN HUNDRED DOLLARS ($1,600) BUT WE WOULD HAVE TO PAY FOR THE REPAIRS OUT OF OUR POCKET THEN WOULD BE REIMBURSED BUT BECAUSE THERE IS A BLOCK ON IT THEY CAN'T DO THAT EITHER AND HIS REGIONAL MANAGER AND A DISTRICT MANAGER ARE LOOKING INTO WHY THERE IS A BLOCK ON THE HEADLIGHTS REPAIRS. ON MONDAY, MARCH 11, 2019 DAVID SAID HE WOULD EMAIL US A COPY OF THE LETTER WHICH HAS THE INFORMATION ABOUT THE PAY UPFRONT SIXTEEN HUNDRED DOLLARS ($1,600) FOR OUR RECORDS BECAUSE WE NEVER RECEIVED THAT LETTER OR ANY INFORMATION ABOUT THE FAULTY HEADLIGHTS. AT THIS TIME WE HAVE NOT BEEN GIVEN ANY INDICATION THE PROBLEM WILL BE FIXED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185828March 11, 2019
EXTERIOR LIGHTING
2015 CADILLAC HEAD LIGHTS ON DIM IS WHERE I AM UNABLE TO DRIVE AT NIGHT. THEY ARE VERY DIM AND AFTER TAKING TO DEALER WHEN IT WAS STILL UNDER WARRANTY THERE WAS NOTHING THAT THEY COULD DO. THIS NEEDS TO BE A RECALL ON GMC. IF ANYTHING SHOULD HAPPEN TO ME WHILE DRIVING AT NIGHT, GMC WILL BE HELD LIABLE FOR ANY INJURIES OR DEATHS. I HAVE THREE TIMES WHERE A CAR HAS PULLED OUT IN FRONT ON ME AND WE ALMOST COLLIDED. PLEASE RESPOND TO THIS COMPLAINT WITH THE LATEST NEWS ON THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185829March 11, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS HAVE GONE COMPLETELY OUT, IT HAPPENED OVER A SIGNIFICANT AMOUNT OF TIME, THEY SLOWLY BECAME VERY DIM AND NOW THE THEY ARE COMPLETELY OUT AND CANT BE USED AT NIGHT. I HAVE RESULTED IN USING MY HIGH-BEAMS TO DRIVE AT NIGHT. I HAVE SEEN MANY OTHER COMPLAINANTS BUT NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185848March 11, 2019
EXTERIOR LIGHTING
3 YEARS AGO I COMPLAINED TO HOLMAN CADILLAC ABOUT MOISTURE IN HEAD LIGHT ASSEMBLY WHICH CAUSE DIM LIGHTING ON DRIVER'S SIDE HEAD LIGHT SETTING OFF ERROR MESSAGES AND THE LENS STARTED TO CRACK AND TO HELP RESOLVE THE ISSUE, I TAPE THE LENS. GM REFUSED REPAIR UNDER BUMPER TO BUMPER WARRANTY AND THE DEALERSHIP TOLD ME I WOULD HAVE TO PAY $1,600.00 FOR THE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185853March 11, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ON LOW BEAM ARE SO DIM THE CAR IS NOT SAFELY DRIVABLE AT NIGHT. IT IS AS IF THERE ARE NO LIGHTS ON AT ALL. THE MECHANIC SAID THAT MOISTURE HAD GOTTEN INTO THE HEADLIGHT ASSEMBLY AND MADE THE LENS OBSTRUCTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185644March 10, 2019
WHEELS, EXTERIOR LIGHTING
WE ARE HAVING ISSUES WITH THE LOW BEAM HEAD LAMPS. THEY ARE NOT SAFE!! WE HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS FOR HELP, ONLY TO GET A "IT'S NOT OUR PROBLEM" RESPONSE. GM IS SURELY AWARE, AS A SEARCH FOR HELP WITH THE ISSUE POPS UP MANY COMPLAINTS AND POSSIBLE CLASS ACTION LAW SUITS CURRENTLY IN THE WORKS. WHAT BRINGS ME HERE NOW IS, MY WIFE RECENTLY DONE SOME SERIOUS DAMAGE TO THE CAR AND MINOR PERSONAL INJURY WHEN SHE HIT AN OBJECT IN THE ROAD THAT COULD HAVE AND SHOULD HAVE BEEN AVOIDED IF SHE COULD HAVE SEEN IT!! WE ARE JUST THANKFUL THIS WAS NOT A PERSON. I WOULD GLADLY TESTIFY THAT THIS COULD ACTUALLY BE A POSSIBILITY IF SOMETHING IS NOT DONE WITH THESE LIGHTS. WE WERE TOLD WE COULD REPLACE WITH THE SAME LIGHT, AT OUR COST (APPX. $1500.00) WHICH I'M SURE WOULD SOON HAVE THE SAME PROBLEM. WHICH SHOULD NOT BE A PROBLEM AT ALL WITH A TWO YEAR OLD $50,000.00 CAR. PLEASE HELP US AND ALL THE OTHERS WITH CORRECTING THIS, BEFORE SOMETHING REALLY BAD OR DEADLY HAPPENS, IF IT HASN'T ALREADY. WE HAVE TALKED TO SEVERAL FRIENDS IN OUR HOME TOWN WITH THE SAME CAR WITH THE SAME PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11185491March 9, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE SO DIM IT IS NOT SAFE TO DRIVE AT NIGHT UNLESS HIGH BEAMS ARE USED WHICH IS ALSO NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184756March 7, 2019
EXTERIOR LIGHTING
"TAKATA RECALL" WHILE DRIVING AT NIGHT THE HEADLIGHTS STARTING TO BE DIM. I THOUGHT IT WAS MY EYE SITE AT FIRST. LAST FRIDAY MARCH 1, 2019 MY HUSBAND WAS WITH ME DRIVING IN RISING SUN MARYLAND AND IT GOT REAL SCARY AS WE WERE DRIVING AND THEY WENT ALMOST TOTALLY DARK. I SLOWED TO A CRAWL AND HIT MY HIGH BEAMS JUST A SECOND BEFORE I HIT THE ONCOMING CAR FROM THE OTHER DIRECTION. I WAS ALREADY ACROSS THE LINE AND GOING TO HIT THE CAR. MY HIGH BEAMS BLINDED THE CAR COMING TOWARD ME AND THEY WERE SCREAMING AT ME. IT WAS LIKE DRIVING ON A BACK ROAD IN A SNOW STORM WITH NO VISIBILITY. MY HUSBAND WOULD NOT LET ME DRIVE BACK FROM DINNER AFTER BEING SO UPSET. HE DROVE AND HAD TO USE THE HIGH BEAMS, HE SAID I HAVE TO TELL YOU THAT WAS A VERY SCARY SITUATION. WHEN WE PARKED FOR DINNER THE HEADLIGHTS TURNED A CLOUDY RAINBOW COLOR. WE HAD THE LIGHT BULBS REPLACED AND THERE IS NO DIFFERENCE. THE DEALER WANTS $1,000 TO REPLACE THE HEADLIGHT ASSEMBLY TO FIX THE PROBLEM. THIS CAR IS IN EXCELLENT CONDITION , WHY SHOULD I HAVE TO PAY $1,000 TO REPLACE THIS. I HAVE SEEN THE COMPLAINT SITES AND THERE SEEMS TO BE A LOT OF PEOPLE HAVING THIS ISSUE. THIS IS NOT SAFE AND YOU CAN NOT DRIVE AT NIGHT UNLESS YOU WANT TO TAKE YOUR LIFE IN YOUR HANDS OR THE LIFE OF OTHERS WHEN YOU HAVE TO DRIVE WITH HIGH BEAMS. PEOPLE ARE NOT HAPPY WHEN YOU DO THAT AND THAT COULD CAUSE ROAD RAGE ISSUES. THIS CAR IS NOT SAFE AT NIGHT, PLEASE CONSIDER DOING SOMETHING ABOUT THIS. I WILL NOT PUT MY GRANDKIDS IN THIS CAR AS I AM TOO SCARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184942March 7, 2019
EXTERIOR LIGHTING
MY HEADLIGHTS ARE DIM AND HAVE MOISTURE IN THEM. THE VEHICLE IS UNSAFE TO DRIVE AT NIGHT I CANNOT SEE AT ALL USING MY VEHICLE WHEN IT'S DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184503March 6, 2019
EXTERIOR LIGHTING
HEADLIGHTS COLLECT MOISTURE IN LENS COVER AND OVER TIME THE HEADLIGHTS BURN OUT LEAVING YOU WITH A VEHICLE WITH NO HEADLIGHTS. APPROXIMATE REPAIR COST BY CADILLAC DEALERSHIP $2500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184624March 6, 2019
STEERING, VISIBILITY/WIPER, EXTERIOR LIGHTING
AT NIGHT I CAN'T SEE OUT MY WINDOW IT'S VERY DARK AND MY HEADLIGHTS ARE VERY DIM MAKING IT VERY HARD TO SEE AT NIGHT. I HAVE TO PUT MY HIGH BEAMS ON TO SEE. ALSO MY STRONG IS HARD TO TURN WHEN I'M TRYING TO REVERSE OR PARK BUT SOMETIMES IT'S FINE LIKE THEIR ISN'T ANYTHING WRONG AND WHEN I'M WHEN I'M DRIVING IT'S FINE. MY HORN AND EVERYTHING ON MY STEERING WHEEL STOPPED WORKING ALL OF A SUDDEN. I WENT TO MY CAR IN THE MORNING TO TURN IT ON AND MY HEATED STEERING WOULDN'T WORK THE CRUISE CONTROL NO BUTTONS WORKED PLUS MY HORN. ON TOP OF THAT I HAD MY CAR RE ALLIGNED BECAUSE IT KEPT FEELING WOBBLY AND IT DIDN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184271March 5, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE SO DIM IT IS UNSAFE TO DRIVE AT NIGHT. IN ORDER TO SEE HIGH BEAMS ARE REQUIRED WHICH IS ALSO UNSAFE FOR OTHER DRIVERS APPROACHING. THERE MUST BE A SOLUTION TO THIS FROM CADILLAC. THIS HAS BEEN AN ONGOING ISSUE. I CANNOT DRIVE THIS VEHICLE AT NIGHT SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184326March 5, 2019
EXTERIOR LIGHTING
MOISTURE IN HEADLIGHT ASSEMBLIES DUE TO SEAL FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184327March 5, 2019
EXTERIOR LIGHTING
MOISTURE IN HEADLIGHT ASSEMBLIES DUE TO SEAL FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184353March 5, 2019
EXTERIOR LIGHTING
THE NEXT AREA OF CONCERN WAS ENTERING THE CAR DEALERSHIP (TRAPP CADILLAC IN HOUMA, LOUISIANA) ON 12/28/2018 TO HAVE THE HEADLIGHTS CHANGED. THE COST OF THIS CHANGE/REPLACEMENT WAS $942.94 FOR THE LABOR. THE DEALERSHIP DID, HOWEVER, WARRANTY THE HEADLIGHTS. MADE THE HEADLAMPS GOOD, BUT REFUSE TO HONOR THE LABOR(SEE ATTACHED) WHEN DRIVING AT NIGHT/RAINING DAYS THE LIGHTS WERE SO DIM VISIBILITY WAS ALMOST IMPOSSIBLE FOR SAFE DRIVING. THERE WAS A SERIOUS PROBLEM WITH THE HEADLIGHTS ON MY CADILLAC. I CHOSE FOR THE SAFETY OF MY FAMILY AND OTHERS THIS PROBLEM MUST BE ADDRESSED IMMEDIATELY BY PROFESSIONALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184233March 4, 2019
POWER TRAIN
I MADE A FREE RIGHT HAND TURN INTO TRAFFIC FROM A STATIONARY POSITION BUT WHEN I ATTEMPTED TO ACCELERATE THERE WAS A LOUD THUNKING/RATCHETING SOUND FROM UNDER MY CAR AND IT WOULDN'T MOVE. I WAS ALMOST REAR ENDED BY AN ANGRY DRIVER AND I WAS FURIOUSLY HONKED AT BY MULTIPLE PEOPLE. MECHANIC INFORMED ME THAT THE NOISE IS FROM A FAILING TRANSFER CASE WHICH SEEMS TO BE A COMMON ISSUE FOR THIS PARTICULAR VEHICLE BASED ON WEB RESEARCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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