Cadillac SRX Complaints

3,266 consumer complaints on file.

#10232071June 23, 2008
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
TL*THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE DECELERATED WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE VEHICLE AUTOMATICALLY BEGAN TO JERK AS IF THE CONTACT HAD ABRUPTLY DOWNSHIFTED INTO ANOTHER GEAR. HE HEARD A LOUD GRINDING NOISE IN THE REAR OF THE VEHICLE. THERE WERE NO WARNING INDICATORS PRIOR TO THIS FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY STATED THAT THE REAR AXLE PINION SEAL WAS LEAKING. THE REAR AXLE LOST THE ENTIRE CONSUMPTION OF OIL AND SUSTAINED MAJOR DAMAGE. THE PINION SEALS WERE PREVIOUSLY PLACED UNDER RECALL, BUT THEY HAVE SINCE FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 57,900. UPDATED 07/29/08 *BF RECALL # 07V589000. UPDATED 08/01/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227859May 15, 2008
STEERING
PULLING OUT OF PARKING SPOT AND FRONT END DID NOT RESPOND TO TURNING OF WHEEL. TIE ROD HAD FALLEN OUT OF THE HYDRAULIC CYLINDER. CAR HAS 10,001 MILES. IF THIS HAD OCCURRED WHILE DRIVING THERE IS A HIGH PROBABILITY OF A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222395March 26, 2008
EXTERIOR LIGHTING:HEADLIGHTS, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL*THE CONTACT OWNS A 2008 CADILLAC SRX. WHILE DRIVING AT NIGHT THE HEADLIGHTS WERE INADEQUATE TO VIEW OBJECTS OUTSIDE OF THE VEHICLE INCLUDING MAILBOXES, VEHICLES, OR ANIMALS THAT MAY BE ON THE ROAD. THIS FAILURE HAS OCCURRED SINCE THE VEHICLE WAS PURCHASED. THE DEALER STATED THAT THE HEADLIGHTS MEET FEDERAL REQUIREMENTS AND NO REMEDY IS AVAILABLE. THE FAILURE MILEAGE WAS 15 AND THE CURRENT MILEAGE WAS 5400. UPDATED 04/16/08 *BF THE CONSUMER STATED THE LIGHTS ARE FACTORY SET AND SEALED AND CAN'T BE ADJUSTED. THE CONSUMER STATED FLUID STILL LEAKING FROM REAR DIFFERENTIAL. UPDATED 04/16/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220538March 10, 2008
ELECTRICAL SYSTEM:WIRING, EXTERIOR LIGHTING:TURN SIGNAL
AT RANDOM THE BLINKER AND ELECTRICAL SYSTEM FAIL IN MY 2006 CADILLAC SRX V6 AWD. I WAS DRIVING AND TURNED ON THE BLINKER TO MAKE A TURN AND THE BLINKER DID NOT SOUND AND DID NOT FUNCTION. THIS PROBLEM DOES NOT HAPPEN REGULARLY IT IS A 1 IN A 100. I HAVE HAD MY CADILLAC IN TO A CADILLAC DEALER MULTIPLE TIMES TO HAVE THIS CORRECTED AND I FEAR THAT MORE CARS MAY HAVE THIS PROBLEM AND AN ACCIDENT MAY OCCUR. AT TIMES WHERE THE BLINKER FAILS THE RADIO ALSO MAY SKIP STATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219545February 28, 2008
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
2007 CADILLAC SRX LOCKED DOWN WHILE DRIVING. CONSUMER STATED THAT HE LOST CONTROL OF THE VEHICLE DUE TO THIS FAILURE AND HIT ANOTHER VEHICLE. CONSUMER STATED THAT THE INSURANCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. *KB THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL. RECALL# 07V589000.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10213129December 28, 2007
STRUCTURE:BODY:ROOF AND PILLARS
I HAVE A 2006 SRX, WITH 18K MILES. MY SUNROOF SHATTERED WHILE I WAS DRIVING ON THE FREEWAY 12-28-07. IT WAS A CLEAR DAY WITH NO DEBRIS ON THE ROAD. MY SUNSHADE WAS CLOSED DUE TO THE CONSTANT CONSUMER COMPLAINTS SO I WAS NOT HURT. AFTER PULLING OVER ON THE FREEWAY, I INSPECTED THE SUNROOF TO SEE IF SOMETHING HAD CAUSED IT TO COMPLETELY SHATTER. THERE WAS NOT ANYTHING ON THE SUNSHADE TO INDICATE WHAT HAS CAUSED IT TO SHATTER. THEY HAVE NOT SAID WHETHER IT WILL BE COVERED UNDER WARRANTY OR NOT, BUT THEY HAVE HAD TWO OTHER SRX'S COME IN WITH THAT SAME PROBLEM JUST RECENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212257December 18, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
MY 6 YEAR OLD DAUGHTER WAS GETTING HER BACKPACK OUT OF THE BACK AND LEANED UP AGAINST THE EXHAUST PIPE AND RECEIVED 2ND DEGREE BURNS ON HER UPPER THIGH. SHE IS NOW 8 YEARS OLD AND HAS A PERMANENT SCAR ON HER UPPER THIGH. SHE HAS BEEN BRANDED FOR LIFE. SHE HAS A SCAR THAT IS A CIRCLE FROM THE EXHAUST PIPE. THE DOCTOR SAID BECAUSE OF THE SEVERITY OF THE BURN, SHE WILL ALWAYS HAVE THE SCAR SINCE IT DAMAGED HER SKIN. I CONTACTED CADILLAC DIRECTLY AND ASKED THEM TO CORRECT THE PROBLEM. UNFORTUNATELY THEY HAVE NOT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10205747October 15, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2006 CADILLAC SRX. THE VEHICLE WAS PARKED AND THE GLASS SUNROOF WAS SHATTERED. THE POLICE INSPECTED THE SUNROOF AND STATED THAT THE WINDOW SHATTERED ON IT'S OWN AND WASN'T VANDALISM. THE POLICE DIDN'T FEEL THE NEED TO PROVIDE A POLICE REPORT. AN INSURANCE CLAIM WAS FILED. GENERAL MOTORS STATED THAT THE REPAIR WAS THE CONTACT'S RESPONSIBILITY. THE PRICE TO REPAIR THE SUN ROOF WAS $1,300. THE PURCHASE DATE, VIN AND ENGINE SIZE WERE NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204503September 30, 2007
WHEELS:LUGS/NUTS/BOLTS/STUDS
VEHICLE: 2007 CADILLAC SRX BUILD DATE APPROXIMATELY APRIL 2007 PROBLEM: WHEEL LUG NUTS NOT STAYING TIGHT. HISTORY: ALL 24 LUG NUTS FOUND LOOSE OR FINGER TIGHT (ABLE TO BE REMOVED BY HAND WITH SOCKET BUT WITHOUT USING WRENCH) AT 3,500 MILES. TIGHTENED BY OWNER USING OWNER'S CALIBRATED/CERTIFIED TORQUE WRENCH AND RETURNED VEHICLE TO DEALER FOR INSPECTION. DEALER FOUND ALL LUG NUTS TIGHT. DEALER RETURNED CAR TO OWNER. NUTS RE-CHECKED AND FOUND LOOSE ON 3 WHEELS. RETURNED TO DEALER TO INSPECT AND TIGHTEN. DEALER FOUND ALL LUG NUTS TIGHT BUT BROKE ONE (1) WHEEL STUD OFF TIGHTENING LOOSE STUD BEFORE REACHING SPECIFIED TORQUE. DEALER RE-CHECKED THE PREVIOUSLY VERIFIED NUTS AND FOUND 3 NUTS ON ONE WHEEL AT LESS THAN THE PROPER TORQUE. NO SIGN OF WHEEL DAMAGE FOUND. ALL NUTS AND STUDS THREADED SMOOTHLY AND DID NOT APPEAR DAMAGED. NO EVIDENCE PAINT ACTED AS A SHIM THUS PREVENTING STUDS FROM ACHIEVING NECESSARY CLAMPING FORCE. CONCLUSION: DETERMINED PROBLEM IS NOT THAT THE WHEEL NUTS WERE LOOSE, BUT THAT THEY WOULDN'T STAY TIGHT. POSSIBLE CAUSE(S): DEFECTIVE STUDS WITH IMPROPER STEEL HARDENING OR MATERIAL. HYDROGEN EMBRITTLEMENT OF THE HARDENED ELECTROPLATED STUDS. OVERTIGHTENED STUDS WHICH STRETCHED BEYOND ELASTIC LIMIT. REASON OR TIME OF POSSIBLE OVER-TIGHTENING UNKNOWN; DEALERS RECORDS DO NOT SHOW WHEELS HAVE BEEN OFF THE VEHICLE. DRIVING THE VEHICLE WITH LOOSE NUTS FROM TIME OF ASSEMBLY (NOT LIKELY IN MODERN ASSEMBLY LINE METHODS) OR LOOSENED NUTS (CAUSE UNKNOWN) WHICH SEQUENTIALLY STRETCHED EACH UNTIL FATIGUED. NO EVIDENCE THIS COULD HAVE OCCURRED WITHOUT DEFORMING HOLES IN WHEEL. REMEDY: DEALER REMOVED AND INSPECTED WHEEL AND AXLE FLANGE AND REPLACED ALL WHEEL STUDS AND NUTS. RESULT: NEW STUDS ARE PERFORMING SATISFACTORY AND HOLDING PROPER TORQUE. NOT KNOWN IF OLD PARTS WERE KEPT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203943September 24, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 5 MPH OR GREATER, THE VEHICLE WOULD SHUT OFF WITHOUT WARNING. THE DEALER STATED THAT THE BATTERY CAUSED THE FAILURE AND THEY REPLACED THE BATTERY. APPROXIMATELY EIGHT MONTHS LATER, THE FAILURE RECURRED. THE DEALER STATED THAT THE BATTERY CAUSED THE FAILURE AND REPLACED IT A SECOND TIME. APPROXIMATELY THREE MONTHS LATER, THE FAILURE OCCURRED AGAIN. SHE WAS ABLE TO RESTART THE VEHICLE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE, HOWEVER, THEY REPLACED THE CRANK SHAFT SENSOR. THE FAILURE CONTINUES TO PERSIST. AS OF SEPTEMBER 24, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE POWERTRAIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 8,000 AND CURRENT MILEAGE WAS 70,580.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203180September 17, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT A 1.2 INCH PEBBLE STRUCK THE SUNROOF WHILE THE VEHICLE WAS PARKED. THE SUNROOF GLASS EXPLODED, BUT WAS CAUGHT BY THE VINYL SLIDING COVER. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE CURRENT AND FAILURE MILEAGES WERE 36,000. THE CONSUMER STATED THE PEBBLE WAS THROWN BY A CHILD, ABOUT 10 FEET FROM THE VEHICLE. IT HAD TO HIT THE ROOF GLASS AT A LOW ANGLE. UPDATED 12/31/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202866September 13, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
HAVE HAD MULTIPLE TRIPS TO THE DEALER FOR SUNROOF ISSUES. ISSUES HAVE BEEN EITHER THE SUNROOF STOPS WORKING ALL TOGETHER, AND WHEN OPENED IT WILL NOT CLOSE. THE SUNROOF TRIES TO CLOSE, BUT THEN RE-OPENS. THIS ISSUE HAS BEEN ONGOING SINCE I PURCHASED THE VEHICLE IN 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201960September 5, 2007
VISIBILITY
TL*THE CONTACT OWNS A 2008 CADILLAC SRX. THE CONTACT STATED THAT THE SUN SHINED ON THE VENTS AND CREATED A REFLECTION ON THE SIDE GLASS. THE GLARE AFFECTS HIS VISION WHILE DRIVING. THE FAILURE MILEAGE WAS 30 AND CURRENT MILEAGE WAS 659.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200833August 26, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHEN REACHING INTO THE TAILGATE, YOUR LEGS ARE FREQUENTLY BURNT IF YOU COME TOO CLOSE TO THE TAILPIPES THAT PROTRUDE FROM UNDER THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10199834August 16, 2007
SUSPENSION:REAR
LOST CONTROL OF VEHICLE AND WENT OFF THE ROAD. I BELIEVE THE CAUSE COULD BE THE RECALL#06V12500. DEALERSHIP IS CHECKING THE WELD. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10199414August 13, 2007
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
2004 CADILLAC SRX. 40,000 MILES, 3 YEARS OLD. 1. 12-2006 - LOUD NOISES WHEN VEHICLE WAS IDLING. ENTIRE EXHAUST SYSTEM REPLACED. 2. 4-23-2007 - CHECK ENGINE LIGHT CAME ON. CAR THEN BEGAN ACCELERATING ON ITS OWN. REPLACED THE THROTTLE POSITION SENSOR. 3. 6-21-2007 - ENGINE WOULD NOT ACCELERATE BEYOND 20 MPH. SERVICE ENGINE SOON LIGHT CAME ON. TOOK CAR IN, IT WOULD NOT DUPLICATE PROBLEM, WAS NOT FIXED. 4. 6-29-2007 - PICKED CAR UP. NOTICED FUEL GAGE WAS NOT WORKING. ADVISED THEY DID NOT KNOW WHAT CAUSED FUEL GAGE TO NOT WORK, AND WAS NOT RELATED TO THE SERVICE ENGINE MESSAGE ON 6-21-2007. REPLACED THE FUEL SENSOR. THEY DAMAGED THE FUEL HOSES, ENDED UP NOT GETTING VEHICLE BACK UNTIL FRIDAY, 7-6-2007. 5. 7-12-2007: THE CHECK ENGINE LIGHT CAME ON AGAIN, VEHICLE STARTED ACCELERATING ON ITS OWN (SIMILAR TO 4-23-2007 ISSUE). TOOK CAR BACK, VEHICLE WAS ACCELERATING WHILE IT CHECKED IN, ALSO STRANGE ODOR COMING FROM CAR. REPLACED THE THROTTLE POSITION SENSOR (SAME AS REPLACED 4-23-07). 6. 8-3-2007: THE ?SERVICE ENGINE SOON? MESSAGE APPEARED ON THE DRIVER SCREEN AND CAR AGAIN FAILED TO ACCELERATE. DROVE CAR TO SERVICE AND LEFT IT ON SO THAT THEY CAN HOOK IT UP TO THE COMPUTER IMMEDIATELY. DISCUSSED THAT IT MAY BE TIME TO SEND THIS VEHICLE BACK TO MANUFACTURER. SERVICE MANAGER IS AWARE OF OUR CONCERNS ? VEHICLE IS NOT RELIABLE. 9. 8/6/07: THEY CALLED AND ARE GOING TO REPLACE ONE OF THE ENGINE COMPUTERS TODAY (THE ECM). THEY ARE THEN GOING TO DRIVE IT AROUND TO BE SURE THAT TAKES CARE OF IT. 8/9/07: PICKED UP VEHICLE, SEEMS TO BE WORKING FINE - TIME WILL TELL. IF THIS DOES NOT TAKE CARE OF IT, WE WILL BE ASKING THE DEALER TO CONTACT THE MANUFACTURER AND ASK THEM TO PURCHASE THE VEHICLE BACK FROM US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197826July 30, 2007
POWER TRAIN:AXLE HUBS
I RECENTLY HAD A PROBLEM WITH MY CADILLAC SRX BECAUSE THE LEFT WHEEL ASSEMBLY FAILED AND MY TIRE LITERALLY FELL OFF THE AXLE WHILE I WAS DRIVING. I THOUGHT I WOULD BRING THIS POTENTIALLY SERIOUS PROBLEM TO YOUR ATTENTION BECAUSE IT APPEARS TO BE A COMBINATION OF DESIGN FLAW AND/OR DEALERSHIP REPAIR ISSUE. EITHER WAY THIS PROBLEM POTENTIALLY MAY IMPACT OTHER PEOPLE. I ORIGINALLY HAD MY CAR SERVICED AT TUSTIN CADILLAC IN CALIFORNIA IN JUNE 2007 FOR A ?TRACTION ENGAGED? LIGHT PROBLEM. THE TRACTION LIGHT WAS ALWAYS COMING ON WHEN I ACCELERATED MY CAR FROM THE STOP POSITION. THIS PROBLEM WAS FIXED AT THIS TIME AND I HAD NO PROBLEM UNTIL AROUND JULY 19, 2007. ON THE SAME CAR SIDE AND TIRE THE MONTH EARLIER I EXPERIENCED PROBLEMS, THERE A SERIOUS PROBLEM BECAUSE AS I WAS TOLD, A NUT HAD COME OFF THE REAR WHEEL AXLE ASSEMBLY. I WAS ORIGINALLY TOLD AND ASSURED BY THE SERVICE ADVISOR THAT THE TWO EVENTS OF JUNE AND JULY WERE NOT RELATED TO EACH OTHER. LATER THE SERVICE MANAGER EXPRESSED AND TOLD ME THE TWO WERE MOST LIKELY ASSOCIATED. THE SERVICE MANAGER TREATED ME VERY WELL AND I APPRECIATED HIS HONESTY AND CONCERN FOR MY WELFARE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197825July 30, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
ULTRAVIEW SUNROOF ON MY 2004 CADILLAC SRX EXPLODED, SHATTERING INTO 100'S OF PIECES. NOT STRUCK BY FOREIGN OBJECT. OUTSIDE TEMP = 75; SPPED = 65 MPH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193440June 15, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THE ADVANCED AIR BAG LIGHTS ILLUMINATED INTERMITTENTLY WHEN HER CHILDREN WERE SEATED IN THE FRONT PASSENGER SEAT. THE DEALER STATED THAT THE VEHICLE WAS OPERATING NORMALLY AND WAS UNABLE TO DUPLICATE THE FAILURE. THE CURRENT MILEAGE IS 4,500 AND FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191796May 26, 2007
ELECTRICAL SYSTEM
RAN OUT OF GAS ON THE OHIO TURNPIKE. DIC DISPLAYED 17 GALLONS USED ON 20 GALLON TANK WITH WHAT APPEARED TO BE 3 GALLONS REMAINING, I DIDN'T ASK THE AAA TOW TO BRING GAS. THE CAR WAS TOWED TO CLEVELAND, WHERE THE DEALER SAID THAT THE CAR WAS ON EMPTY. THIS COST $60.03 PLUS NEARLY $200.00 WITH CAR RENTAL BACK TO MICHIGAN, THEN ADDITIONAL GAS AND TIME OFF WORK TO RETURN TO WORK TO PICK UP THE CAR. DIDN'T MIND THAT THE DEALER MADE ME FEEL LIKE AN IDIOT. I ONLY WISH THAT I WOULD HAVE BEEN INFORMED WHEN I PURCHASED THE VEHICLE THAT THE DIC IS NOT RELIABLE. I COULD HAVE HAD AAA BRING GAS FREE OF CHARGE AND BEEN ON MY WAY. OBVIOUSLY, THIS REALLY UPSET ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX