Cadillac SRX Complaints

3,266 consumer complaints on file.

#10257298February 3, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DRIVESHAFT
TL*THE CONTACT OWNS A 2008 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED THAT THE VEHICLE WAS PULLING AND ASSUMED THAT HE STRUCK SOMETHING. APPROXIMATELY ONE MONTH PRIOR TO THE FAILURE, HE NOTICED FLUID ON THE FLOOR OF HIS GARAGE. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY STATED THAT THERE WAS A LEAK IN THE DRIVESHAFT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS; THEREFORE, THEY WERE NOT LIABLE FOR THE REPAIRS. THE CURRENT MILEAGE WAS 9,500 AND FAILURE MILEAGE WAS 9,000. UPDATED 03-09-09 *BF UPDATED 03/13/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255069January 14, 2009
SUSPENSION:FRONT
THE STRUTS ON THE VEHICLE ( FRONT) WEAR DOWN COMPLETELY TO FAST FROM PURCHASE. IT IS MORE LIKE YOU ARE OFFROADING WHILE DRIVING. CAR COMPLETELY JOSTLES YOU AROUND. I HAVE BEEN COMPLAINING ABOUT THIS FOR OVER A YEAR. THE CAR IS ONLY A 2006. THIS NEEDS TO BE LOOKED AT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254629January 11, 2009
STRUCTURE
WHILE IN A LOCKED GARAGE OVERNIGHT THE MIDDLE GLASS PANEL OF THE SUNROOF SHATTERED AND TOSSED GLASS PIECES ALL OVER THE TOP OF THE CAR AND THE GARAGE FLOOR ON BOTH SIDES OF THE CAR. NOTHING HAD DROPPED OR HIT THE ROOF PANELS THAT WOULD HAVE CAUSED IT TO SHATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253749January 4, 2009
FUEL SYSTEM, GASOLINE:DELIVERY
STOPPED AT GAS STATION SHUT CAR OFF SAT IN CAR FOR A FEW MINUTES TALKING ON CELL WHEN SUDDENLY A LOUD EXPLOSION I LOOKED AROUND TO SEE WHAT HAPPENED I GOT OUT TO GAS CAR UP STILL WONDERING WHAT THE EXPLOSION WAS AS I OPENED DOOR I HEARD A CRINKLE SOUND FROM ROOF AREA I NOTICED ROOF SINKING INTO CAR GLASS ROOF WAS THE EXPLODING SOUND I HEARD I WAS PARKED UNDER A GAS STATION CANOPY GOT MANAGER FROM STATION TO SHOW WHAT HAPPENED NOTHING FELL FROM CANOPY THIS GLASS BLEW FROM SOME DEFECT ON ITSELF CADILLAC NEEDS TO BE AWARE THERE IS A DEFECT PROBLEM HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252906December 27, 2008
FUEL SYSTEM, GASOLINE
PURCHASED AS CERTIFIED PRE-OWNED FROM CADILLAC DEALERSHIP. THE CAR AVERAGES 11 MPG PER NORTHSTAR CONSOLE MONITORING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252782December 25, 2008
VISIBILITY
CADILLAC SRX MY 2007. SPONTANEOUS SHATTERING OF ULTRA VIEW SUN/MOON ROOF. NO OBJECT HAS EVER STRUCK ROOF TOP. DRIVING 45 MPH ON OPEN ROAD, SOUTH BOUND ON GRATIOT AVE. IN CHESTERFIELD, MI. RELATIVELY SMOOTH ROAD SURFACE. AMBIENT TEMPERATURE 36 DEGREES F, LIGHT RAIN. INTERIOR TEMPERATURE 70 DEGREES F. VEHICLE MILEAGE: 7800 FLYING SHARDS OF GLASS FORCED MY SONS TO STOP AND REMOVE LOOSE SHARDS TO PREVENT DAMAGE TO FOLLOWING VEHICLES. NO INJURIES DUE TO SUN VISOR BEING CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252010December 16, 2008
ENGINE AND ENGINE COOLING:ENGINE
OUR 2005 CADILLAC SRX SUFFERED A TIMING BELT DEFECT AT 62,000 MILES - JUST OUTSIDE THE FACTORY WARRANTY. I WAS TOLD BY A TECHNICIAN AND ASSISTANT SVC. MANAGER THAT THEY HAVE HAD 4-8 OF THESE "DEFECTS" IN THE PAST YEAR AND A BULLETIN HAS BEEN RELEASED BY GM WITH INSTRUCTIONS ON HOW TO FIX IT. THEY KEPT OUR CAR FOR OVER 30 DAYS TRYING TO FIX IT, AND IT TURNS OUT THAT IT REQUIRES A "REDESIGNED" TIMING CHAIN THAT IS NOTHING LIKE THE CURRENT CHAIN THAT IS BREAKING. HOWEVER, THEY REFUSE TO ACKNOWLEDGE THAT IT IS A DEFECT AND SHOULD BE SUBJECT TO RECALL, AND THEY ARE CHARGING THE CAR'S OWNERS FULL PRICE TO FIX WHAT SHOULD BE REPLACED FREE OF CHARGE. IT IS A SERIOUS SAFETY HAZARD AND THEY ONLY HALF-HEARTEDLY ACKNOWLEDGE THAT IT'S EVEN AN ISSUE - YET THEY READILY ADMIT THAT THE NEW DESIGN "FIXES" PROBLEMS THAT THEY SAY DON'T EXIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249426November 20, 2008
TIRES
TIRES OUT OF BALANCE HAD THEM BALANCED 5 TIMES WITHOUT RESULTS FOUND OUT THAT 3 OF THE 4 TIRES WERE OUT OF ROUND. THE TIRES HAVE ONLY 5,000 MILES ON THEM. THE DEALER SAID THAT THE WARRANTY ONLY COVERS THE TIRE DURING THE FIRST 1/32 OF WARE. I TOOK THE VEHICLE IN . THE SO CALLED BALANCED THE TIRES AND AFTER 5 TIMES THEY FOUND THE TIRES OUT OF ROUND. I BELIEVE THAT THE TIRE MFG. SHOULD REPLACE THE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249356November 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2008 CADILLAC SRX. WHILE SHIFTING FROM DRIVE INTO PARK AT 5 MPH, THE VEHICLE SUDDENLY ACCELERATED FORWARD. THE VEHICLE CRASHED INTO ANOTHER PARKED VEHICLE, AND EVENTUALLY STOPPED 30 FEET AWAY. THERE WERE NO INJURIES. THROUGH ONLINE RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 08V527000 (POWER TRAIN:AUTOMATIC TRANSMISSION) FOR THE 2004 SRX, WHICH WAS IDENTICAL TO THE FAILURE WITH HIS VEHICLE. THE VEHICLE IS CURRENTLY AT THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 11,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10248941November 16, 2008
ENGINE AND ENGINE COOLING:ENGINE
I AM THE OWNER OF A CADILLAC SRX 2005. THIS HAD APPROX 59,000 MILES AT TIME OF ENGINE FAILURE. PRIOR TO THE FAILURE ON TWO OCCASIONS THE ENGINE WARNING LIGHT CAME ON AT WHICH TIME I TOOK IT TO THE DEALERSHIP. THEY RAN DIAGNOSTIC AND NOTHING WRONG. ON SEPT. '08 THE ENGINE FAILED WHILE DRIVING AND IT WAS TOWED TO THE DEALERSHIP AND THEY DETERMINED THAT THE TIMING BELT FAILED. THIS IS A 3 YEAR OLD VEHICLE WITH LESS THAN 60K MILES AND THE TIMING BELT FAILS. THIS TO ME IS VERY RARE AND I BELIEVE IT TO BE A FACTORY DEFECT. I HAVE HAD MANY VEHICLES WITH ALOT MORE MILES AND NOT ONE OF THEM HAD A TIMING BELT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248511November 11, 2008
STRUCTURE
THERE IS WATER GETTING INTO THE CAR. IN THE REAR, BACK.. THE COMPARTMENT THAT HOLDS THE TIRE JACK IS BUILDING UP WATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247591November 3, 2008
EXTERIOR LIGHTING
FRONT TURN SIGNALS DO NOT WORK. VEHICLE HAS BEEN TO THE DEALER NO LESS THAN 6 TIMES THROUGHOUT IT'S LIFE. I HAVE PERSONALLY CHANGED 2 TURN SIGNAL BULBS. I AM AN ENGINEER... AND THE BULBS ARE FULLY FUNCTIONAL AFTER REPLACEMENT. THE BULBS "SOCKET" IS PLASTIC WITH A WIRE. IT APPEARS THE WIRE MELTS THE PLASTIC AND THE TURN SIGNAL STOPS WORKING PREMATURELY. THIS MIGHT BE FIXED WITH BULB THAT IS OF ALL GLASS CONSTRUCTION (WHICH GM DOES NOT USE AND NOT AVAILABLE AT THE LOCAL PARTS STORE). OR POSSIBLY THE TURN SIGNAL CIRCUIT IS USING TOO MUCH CURRENT FOR THIS APPLICATION. EITHER WAY THIS IS A CERTAIN DESIGN DEFECT... NOTED ON CADILLAC FORUMS. I JUST REPLACED ANOTHER BULB AND THE NEXT DAY IT IS NOT WORKING AGAIN. THE PROBLEM I FIND, IS THERE IS NO WAY TO FIX THIS PROBLEM. THERE ARE NO "FAULTY" PARTS TO REPLACE. IT MUST BE A DESIGN DEFECT. AND OWNERS OF THESE VEHICLES ARE A LIABILITY ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246357October 22, 2008
WHEELS, WHEELS:RIM
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TPMS WARNING INDICATOR WOULD ILLUMINATE ON THE INSTRUMENT CONTROL PANEL. HE TOOK THE VEHICLE TO THE DEALER AND THEY PLACED AIR IN THE TIRE. SOON AFTERWARDS, THE TIRE CONTINUED TO LOSE AIR PRESSURE. HE RETURNED TO THE DEALER AND THEY DISCOVERED A ONE INCH FRACTURE IN THE RIM, WHICH CAUSED THE TIRE TO FAIL. THE TECHNICIAN ALSO CONCLUDED THAT THERE WAS NO EXTERNAL FORCE, SUCH AS A CRASH ONTO A CURB, THAT CAUSED THE WHEEL TO BEGIN CRACKING ON THE INSIDE. THE RIMS ARE THE ORIGINAL EQUIPMENT. THE CONTACT IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 81,037. UPDATED 11/17/08 *CN UPDATED 11/24/08.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243954September 29, 2008
POWER TRAIN
WITHOUT ANY NOTICE OR LIGHTS OR ANYTHING, MY 2007 CADILLAC SRX WILL LOOSE POWER AND DECELERATE FROM 60 TO 0 IN JUST A FEW SECONDS. I CAN HAVE THE GAS PEDAL TO THE FLOOR AND THE CAR DOES NOT MOVE, EVEN THOUGH THE MOTOR IS STILL RUNNING. IT IS AS IF THE CAR IS IN NEUTRAL. ONCE YOU TURN THE CAR OFF AND ON AGAIN, IT WILL RUN FINE FOR A FEW DAYS OR A WEEK OR SO BEFORE HAPPENING AGAIN. THIS HAS HAPPENED 4 OR 5 TIMES AND THE DEALER SAYS WITHOUT BEING ABLE TO REPRODUCE THE PROBLEM THERE IS NOTHING THEY CAN DO. ONE TIME I WAS ON A MAJOR HIGHWAY AND COULD NOT GET OUT OF THE ROAD. OTHER VEHICLES WERE SWERVING AROUND ME AT 60+ MILES PER HOUR. I COULD HAVE BEEN SERIOUSLY INJURED ANY ONE OF THE TIMES THIS HAS HAPPENED TO MY VEHICLE. THIS STARTED AT ONLY 25,000 MILES. I ALSO HAVE A GRINDING NOISE IN THE REAR OF THE VEHICLE AS WELL AS WHEN THE FRONT WHEELS ARE TURNED. THIS HAS BEEN GOING ON ALMOST EVER SINCE I GOT THE VEHICLE 14 MONTHS AGO. IT HAS BEEN TAKEN TO THE DEALER TIME AND TIME AGAIN AND IS STILL NOT FIXED. I EVEN CALLED GM/CADILLAC AND STILL GOT NO SATISFACTION. I AM AFRAID THE WHEELS ARE GOING TO FALL OFF AT ANYTIME. I AM ALSO AFRAID I AM GOING TO BE HURT WHEN THESE PROBLEMS HAPPEN ON THE HIGHWAY, IT IS A COMPANY VEHICLE AND I HAVE TO CARRY FELLOW EMPLOYEES WITH ME ON NUMEROUS OCCASIONS. I NO LONGER CARRY ANYONE WITH ME BECAUSE OF THE POTENTIAL DANGER. NO ONE CAN TELL ME WHAT IS WRONG OR HOW TO FIX IT AND CADILLAC HAS BEEN ABSOLUTELY UNCOOPERATIVE WITH ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241765September 10, 2008
ENGINE AND ENGINE COOLING, SUSPENSION:FRONT
WE HAVE A NOISE AROUND THE WHEEL AREA AND THE ENGINE AREA OF THE VEHICLE WE HAVE HAD IT CHECKED OUT BUT THE DEALSHIP TELLS US ITS SOMETHING THAT COMES WITH THE VEHICLE .. TO ME IT SOUNDS LIKE LIFTERS.. THE SOUND STARTED AROUND A MONTH AFTER WE BROUGHT IT .. IT SEEMS TO BE GETTING LOUDER... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240831September 3, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE EXITING FROM THE LIFTGATE OF THE VEHICLE, THE CONTACT SUSTAINED A SEVERE BURN FROM THE TAIL PIPE. SHE SOUGHT MEDICAL ATTENTION WITH A PHYSICIAN. THE ELONGATED TAIL PIPE EXTENDED PAST THE BUMPER OF THE VEHICLE. THE VEHICLE HAS NOT BEEN TAKEN TO AN AUTHORIZED DEALER. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 35,393.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10237861August 12, 2008
SUSPENSION
NOISE IN REAR OF AUTO,RESULT WAS WHEEL BEARING IN REAR WHEEL WAS FOUND TO BE BAD NATIONAL BACK ORDER OF PART, WAITING FOR CAR TO BE REPAIRED.. CAR HAS ONLY 34K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237612August 10, 2008
VISIBILITY
2008 CADILLAC SRX. THE DASH HAS SEVERAL AREAS OF CHROME AND SILVER THAT REFLECT SUNLIGHT INTO YOUR EYES *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235690July 24, 2008
UNKNOWN OR OTHER
2005 CADILLAC SRX ULTRA VIEW GLASS ROOF EXPLODED WHILE DRIVING 55 ON HIGHWAY ROUTE 9 SOUTH IN CT. I WAS ONLY CAR ON ROAD AT THE TIME, NO OTHER VEHICLE'S IN AREA, NO BRIDGES, AND NOTHING IN ROAD. WEATHER WAS 75-80 DEGREES AND OVERCAST. I AM CERTAIN NOTHING CAME INTO CONTACT WITH THE ROOF. IT WAS CLOSED, AS WAS ALL THE WINDOWS, WHEN IT JUST BURST AND EXPLODED AND GLASS SHOWERED DOWN ALL INTO THE CABIN AND ON ME. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10232636June 29, 2008
STRUCTURE:FRAME AND MEMBERS, STRUCTURE
ROLL OVER AND ROOF CRUSHED CAUSING SEVERE SPINAL CORD INJURY. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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