Audi Q3 Complaints

244 consumer complaints on file.

#11612175September 2, 2024
AIR BAGS, ELECTRICAL SYSTEM, STEERING
My Audi Q3 was in repair at Audi Spokane WA for an issue with the steering wheel, horn and airbag. I had it inspected at a shop in Moscow ID who diagnosed the damage as the Wheel Clock Spring. Lux Auto Hause advised that I contact Audi Dealership and stated the clock spring is under warranty. I made the next available appt with the dealership because Audi required my vehicle to be inspected at the dealership in Spokane WA before covering a warranty repair. The dealership is approximately 150 miles away and Audi stated in their letter that my Q3 had to meet qualifying factors for the warranty repair which were passenger airbag light that stays on and steering wheel controls not working. Audi covered the warranty repair and returned my Q3 with the steering wheel controls broken and Audi damaged my cruise control. I could hear plastic pieces in my vehicle steering wheel. I requested that they reinspect the supposed repair and waited for another 4 hours at the dealership. Audi did nothing about the damage and insisted it is damage from something else. Audi stated 2 times…we cleared the passenger airbag light which seemed to be their only concern. Audi left me with my vehicle seriously damaged, they did not repair the steering wheel or the hand controls and damaged my ability to drive my Audi with the cruise control. I filed a complaint with Audi in MI and they did not initiate a repair for the damage they caused my Audi Q3. When I attempted to provide the diagnostic from Lux Auto Hause that proved my cruise control did not have an error code prior to being at Audi- they ignored me. Lux Auto Hause is 1 of 2 Authorized European repairers in my area. I have had successful repairs completed there and can’t understand why Audi would be negligent when I can prove the damage didn’t exist prior to the clock spring breaking. My Audi Q3 steering, hand controls and after being at the dealer-my cruise control. Is this something the NHTSA can investigate?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609729August 20, 2024
TIRES
Tire Size p235/50r19 Bought car used with new tires on [XXX] is now 08/20 have driven car for roughly 2500miles and tires began losing air irregularly took into tire shop to find both fronts with severe separation damage and wear patterns on both front tires. Rear tires also experienced separation damage as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604872July 27, 2024
SERVICE BRAKES
The brakes are making a loud grinding noise, especially when the car is first used from a cold start. I have taken it to Audi 2 times and been told it is multiple reasons that are causing it and they say there is no fixing it. First, I was told it had been sitting for a while and after they drove it the sound disappeared and would not come back. Second I was told it is because I live near the ocean, even if the car has only been in the are for a few weeks. Also, I was told keeping it in the garage won’t help. Third I was told it is a known problem by Audi and some of their cars make this horrible noise. Forth, I was told that since I bought the car in Nashville it most likely sat on the lot for a long period of time and the snow or water caused the problem. The report says the rotors had rust, and the pads were sticking to the rotors. I do not feel the car is safe to drive, and have little confidence that the brakes are safe. I have contacted Audi corporate, Audi Brentwood (who told me the car was fixed before I bought it) and Audi North in Sanford Florida who gave me all the other excuses and stated repeatedly that this noise is a normal problem with Audi. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601595July 12, 2024
ENGINE
The contact owns a 2018 Audi Q3. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed as a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed as a carbon build-up in the engine. The contact was informed that the engine needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599198July 5, 2024
ELECTRICAL SYSTEM:HORN, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2015 Audi Q3. The contact stated that the horn became inoperable and additionally, the hand controls were not functioning as needed. The vehicle was taken to the local dealer, where it was diagnosed that the clock spring needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the air bag warning light was illuminated. The horn was also inoperable. The manufacturer was contacted and made aware of the failure. The failure mileage was approximately 80,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593745June 11, 2024
SUSPENSION
Drivers rear wishbone control arm has a baseball seize hole corrosion. Passenger rear wishbone has surface cracks. Significant safety consern if driver rear wishbone failed while driving . Dealer recommended not to drive vehicle replacement of the component is required
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586253May 1, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
There is a large flaw on these vehicles. The sunroof framing becomes damaged. This creates an issue of water leaking in the interior. It causes an electrical issue as well as creates a distracted driving environment. I was driving when this happened and I had to start controlling the water leaking from the roof of my vehicle. This is a large safety issue that Audi knows about and even has a technical documentation to repair this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584325April 21, 2024
UNKNOWN OR OTHER
Car is burning oil at a very rapid pace and is causing knocking and seizing of engine. I had my oil changed recently (10K miles I’m supposed to have prior to my next) it was empty after I drove less then 1,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582937April 14, 2024
UNKNOWN OR OTHER
Child safety locks turn on and after a point it shut off.I turn in the problem to the dealer but the problem didn’t get fix.what I understand Audi is the deal take my vehicle and have it sitting in there lot and don’t fix my problem and I would have to take the vehicle 2 to 3 more times with the same problem not getting problems resolved then when I get upset and I complain then I get videos that they are working on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577019March 12, 2024
LANE DEPARTURE: ASSIST
According to the owner’s manual, “Lane guidance provides corrective steering to assist the driver with keeping the vehicle in the center of the lane.” On delivery of the vehicle, I noticed that in highway conditions the system consistently steered the vehicle to hug the right side of the lane. I had to “fight” to keep the vehicle in the middle of the lane. Also, the Advanced Driver Assist Lane Guidance feature randomly shut itself off. I could switch it back on in the touch screen menu. Subsequently the Advanced Driver Assist Lane Guidance option completely disappeared from the menu. The only way to get the option to re-appear in the menu is to either reboot the Multi Media Interface or shut off and restart the vehicle. Sometimes it works, sometimes it doesn’t. Absolutely no warning when the Lane Guidance stops functioning and disappears from the menu. How was your safety or the safety of others put at risk? 1)The Lane Guidance does’t always work, allowing vehicle to leave the lane. (Note that when it DOES work the vehicle hugs the right side of the lane, distracting drivers in the adjacent lane.) 2)Attempts to get the system to work as designed causes a significant driver distraction. 3)Lane Guidance, promoted as a safety feature, is simply unreliable. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle manufacturer Audi of America (AoA) has offered suggestions to the dealer on how to repair the vehicle. Initially AoA told the dealer that the issue was caused by using a non-Audi charging cable in the USB port. The problem continued without anything plugged into the USB ports. Then on AoA’s recommendation, the dealer replaced a fiber optic cable. That did not fix the problem. No advice from the vehicle manufacturer is fixing the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575246March 4, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Two items: 1. Infotainment review camera does not show in a timely fashion. There is an open recall for this but my vehicle is not listed in the campaign. It is unclear why not. The firmware is from march of 2021 for a feb 2022 q3 build. I wish they would fix this. 2. ADAS park assist chimes do NOT always chime when other audi sources are playing. In particular, with Android Auto attached and after a previous phone call ends, park assist chime audio is not played. The graphical indicators may show on the screen. Other audio sources are prioritized such as android audio route guidance, or streaming audio.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574275February 27, 2024
ENGINE, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2015 Audi Q3. The contact stated while driving at an undisclosed speed, the oil light remained illuminated. The check engine warning light was illuminated. The vehicle was taken to a local mechanic who confirmed that the vehicle was experiencing an abnormal oil consumption. The mechanic performed an oil change however, the failure persisted. Additionally, the contact stated that the controls on the steering wheel were inoperable. The contact stated that the steering wheel air bag was inoperable due to the electrical shortage in the steering wheel. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574365February 27, 2024
FUEL/PROPULSION SYSTEM
My 2022 Audi Q3 was recalled for a safety recall related to a fuel tank internal vent pipe. I took my car to the dealer for the recall and after inspection I was told that my car did not exhibit the defect stated in the recall and did not need repair. Approximately 15 months later (total mileage 14962) the check engine light came on and after taking to the dealer for inspection I was told that the issue was with the fuel system but there was no repair currently available and that Audi was aware of the problem and would contact me. They deleted the code that would trigger the check engine light for this problem. Out of sight of of mind. If the initial recall was a safety issue and if the same or similar problem persists without subsequent recalls or repairs I am concerned for my safety and the safety of my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573141February 21, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Audi Q3. The contact stated that while turning off the vehicle, the vehicle independently restarted upon exiting the vehicle. The contact also stated that the vehicle failed to automatically lock upon exiting the vehicle as designed. On multiple occasions after locking the vehicle with the key fob, the contact stated that the vehicle was unlocked upon returning to the vehicle. The contact stated that the message "Antenna: malfunction - A technical Failure Occurred - Please contact Service" was displayed. The manufacturer was notified of the failure and the contact was informed that there was no fix available. The contact later received an email from the manufacturer for a buyback offer. The vehicle was not repaired. The failure mileage was 569.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569672February 3, 2024
AIR BAGS
Steering wheel clicking and accessories and functions not working along with airbag (malfunction) light illuminated on 2018 Audi Q3 with 66,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569605February 2, 2024
ELECTRICAL SYSTEM
The entire air conditioning system had to be replaced at the tune of $2422. The car is only 5 1/2 years old and it was not covered under warranty. I have researched this issue online and there are numerous people complaining about this very same issue. Why haven't a recall been campaigned? air /heat air compressor, condenser and A/C kit had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564901January 11, 2024
SERVICE BRAKES
Not sure if this requires investigation by NHTSA so I am reporting it and will let you decide. 2020 Audi Q-3. Purchased Certified Pre-Owned in April 2023 with 13,000 miles on it. Found that at highway speed when you apply brakes the pedal pulsates and shudders. I now have 17,900 miles on it and the pulsation is getting worse. To my regret we did not take a very long test ride when buying. I have not lost control or had any accident, but I Googled the problem and found that this is a common complaint with many Audi models. Brought car back to dealer who states that I need to replace front disc pads and rotors as well as rear brake pads. I feel that this is not normal with such low miles. I am not sure if this needs an investigation by NHTSA but again, if you do an online search it is a problem with many Audi models. I have been advised that this problem could lead to loss of control of the vehicle. Also, the dealer and Audi USA refuse to do the repair under the warranty saying that brakes are "a wear item".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561616December 23, 2023
SUSPENSION
I have 2015 Audi Q3 is very unsafe suspension. The rear lower arm worn out & unsafe to drive & very dangerous, risk to Accident. Under 98,000 miles & the lower control get Rusty & almost to split in half. The Audi Dealership should have a Recall to this Vehicle & is Unsafe to drive it to all Consumers like me. I keep the Rear Suspension & incase u Guy's like to see it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560744December 18, 2023
ENGINE, ELECTRICAL SYSTEM
If driving and the vehicle is put in park then put back into gear without turning off first, the vehicle will stall. Usually happens to me in parking lots but happened while I was parked on a hill. The vehicle stalled after being put in drive and started rolling down the hill - the power steering and ABS did not work. I had to apply the emergency break to get it to stop. This is a major safety concern. I've only had the car for a week and it has been happening the entire time. It is going in for service immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554839November 13, 2023
POWER TRAIN
In 2020, Volkswagen Group of America, Inc. extended the warranty on its transfer case for 2011 - 2018 Porsche Cayenne and Macan models. This was in response to what one article described as “[m]any Porsche Cayenne and Macan owners have experienced recurring problems with their 4wd transfer case. We have the issues and the symptoms, such as vibrations under acceleration, highlighted in our common problems section.” Porsche and Audi share vehicle architecture for SUV models. In an April 2017 press release, Porsche touted the fact that Audi and Porsche share architecture with respect to the two brands’ SUVs noting “Audi, VW and Porsche have worked together successfully for many years in the area of SUVs, and with the new development cooperation, Porsche and Audi are positioning themselves for the next decade. In the coming months, joint teams will prepare the specific areas of cooperation and define the roadmap as far as 2025. The focus is on the joint development of shared vehicle architectures, modules and components.” My 2018 Audi experiences a “jerk” during gear shifts feeling like an interruption during acceleration with a slight vibration. This jerky shifting is especially prominent when driving uphill. The issue persists today despite two service professionals trying to diagnose and correct the issue. I cannot speak to the safety risks this issue may present to myself and my passengers other than to say the “jerking” and surprise hard-shift may cause passengers to react in an unsafe manner when traveling at high-speeds. I am submitting this matter as I believe the issue that existed with the Porsche SUVs that motivated Volkswagen, i.e., the Parent Company’s, decision to extend the transfer case warranty, exists with the same model year Audis and may present a safety risk. More Audi’s exist than Porsche models making it more expensive for Volkswagen to correct this for Audi. Correcting this for only high-end models and not lower-end is worth reviewing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Audi Q3