Acura MDX Complaints

3,381 consumer complaints on file.

#11589459May 18, 2024
UNKNOWN OR OTHER
The auto start/stop feature of the vehicle activated on the exit ramp of a highway, it did NOT restart the car but disabled all use and automatically shifted to neutral and would not power down, shift into another gear, or do anything. My wife had our children in the car during a high traffic time of day and my vehicle was disabled for approximately 5 minutes. Other cars exiting the highway at a high rate of speed had to go around my vehicle to continue. This is the second occurrence like this and previous “repairs” was the dealership just replacing the battery. This is the second time my family has been put at risk. The vehicle is available for inspection and there is a call in to the local dealership who has nobody available to speak with me until Monday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589241May 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Acura MDX. The contact stated that while driving at undisclosed speeds, the vehicle lost motive power and stalled. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 36,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589394May 17, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
See attachment for detailed explanation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588600May 14, 2024
SUSPENSION
Clunking in the front suspension drivers side consistent with a broken strut housing... just like on our last 3 Acura MDX's that had breaks in the Super Handling All Wheel Drive magnetic shocks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587127May 6, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587136May 6, 2024
UNKNOWN OR OTHER
I have been trying to address the open recall with the dealership I purchased the car from. Bernardi Acura of Boston. They scheduled the original appointment 4 weeks out and then the day before, they call to reschedule another 8 weeks later. The mechanic stated the repair should be done ASAP as it is a safety issue. I have been trying to get feedback whether the car is safe to drive and why they are pushing out the appointment, but I have not been given a response. I opened a complaint with Acura and the GM of the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586699May 3, 2024
STEERING
The contact owns a 2014 Acura MDX. The contact stated that while driving at 15 MPH, the steering wheel jerked to the left. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586389May 1, 2024
STRUCTURE, STRUCTURE:BODY:TAILGATE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586410May 1, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586052April 30, 2024
FUEL/PROPULSION SYSTEM
I have a recall on my 2019 Acura MDX for a faulty fuel pump. I have called 2 different dealers in my area, the first said they wouldn't have the parts to fix the car until December 2024 at the earliest, the second just stated that they don't have the parts. It seems to me this is quite a bit of time to be driving with a suspected faulty fuel pump. It is April 30,2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585780April 29, 2024
FUEL/PROPULSION SYSTEM, ENGINE
I have three recalls on my vehicle. I am trying to get them serviced and the Acura dealership is stating that they do not know when they can service the fuel pump because they haven't created/issued any parts. They will not let me book to service/fix the connector rod bearing before August. I am concerned with the safety of my vehicle due to these recalls and not being able to get them fixed ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585804April 29, 2024
STRUCTURE:BODY
My vehicle was part of a recall and Acura extended warranty protection for the paint between the windshield and sunroof. This was a manufacturer defect with the paint when the car was made. It did not happen to my car until October 2023 and Acura will not fix the paint due to end of the warranty extension that was issued by NHTSA. I was told to contact you from Acura corporate. They said the regulation to not cover any vehicles with this paint issue, was coming from NHTSA. The paint was applied incorrectly when the car was made and it’s causing a big circle of paint to randomly come off of the area of the car between the windshield and sunroof. I’m concerned the paint will continue to chip away and start coming off in large pieces. This is a manufacturer defect and should not be time limited.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585818April 29, 2024
ENGINE
The contact's wife owns a 2020 Acura MDX. The contact stated that when his wife started the vehicle, he observed a clanking noise emanating from the engine compartment. A mobile mechanic was dispatched to the residence where a handheld diagnostic machine failed to retrieve any error codes. The mechanic advised the contact to contact a dealer immediately for assistance. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585666April 28, 2024
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
After driving for an extended timeframe (approximately 3 hours, trip was traveling between Des Moines, Iowa and Kansas City, Missouri) at Highway/interstate speeds, upon slowing down from those speeds, the vehicle goes into limp mode and check engine light begins blinking. After pulling over and turning car off and on again, normal behavior resumes. This has happened both as I arrived in the Kansas City area, and upon my return home to the Des Moines area. Depending on circumstances for when vehicle enters limp mode, there’s a significant risk of causing an accident. Dealer was unable to pull any codes and therefore is unwilling/unable to address the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585687April 28, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
FEBRUARY 2024 SEVERAL ISSUES STARTED TO OCCUR WITH MY 2018 ACURA AWD MDX. ON TWO OCCASIONS I TRIED TO START THE VEHICLE, WOULDNT START TILL THE THIRD ATTEMPT. I WAS DRIVING NOT EVEN 25 MILES WHEN THE VEHICLE ACCELERATED. ANOTHER OCCASION I WAS EXITING A PARKING SPOT WHEN THE VEHICLE DECCELERATED, COULDNT PICK UP SPEED ALMOST CRASHED INTO A PARKED VEHICLE. I CALLED ACURA DEALERSHIP TO REPORT CONCERNS. SPOKE TO DONNA TIPTON. SHE CUT ME OFF STATING ACURA DOESNT HAVE THE FUEL PUMP OR CONNECTING ROD IN STOCK CALL BACK IN THE SPRING. I CALLED ACURA CARE TO REPORT WAS GIVEN A CASE NUMBER AND ADVISED TO TAKE MY VEHICLE TO ACURA FOR PRIORITY SERVICE BASED ON THE ISSUES. THE DEALERSHIP GAVE ME THE RUN AROUND FOR OVER A MONTH TRYING TO GET AN APPOINTMENT. IN THE MEANTIME, THE ISSUES WITH THE VEHICLE WORSENED. I CALLED ACURA CARE THEY ADVISED TO CALL THE DEALERSHIP TRYING TO GET A SUPERVISOR. DONNA WOULDNT GET THE MANAGER OR TAKE MY INFORMATION. I CALLED AGAIN [XXX] SPOKE TO SHAWN AND WAS SCHEDULED APRIL [XXX]. MY VEHICLE WAS THERE ALL DAY FOR THEM TO SAY THEY DIDNT EXPERIENCED ANY ISSUES AND THEY HAVE NO CONTROL OVER THE ISSUES IM HAVING OR THE FACT ACURA WON'T HAVE PARTS THE FALL OF 2024. I CANNOT DRIVE A VEHICLE WITH ENGINE ISSUES TILL FALL WITHOUT BEING AT RISK FOR A CRASH, INJURY OR DEATH TO MYSELF OR OTHERS. I NEED MY VEHICLE REPAIRED OR REPLACED IMMEDIATELY. ACURA NEED TO EXPEDITE THIS PROCESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584900April 24, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Acura MDX 2016 SH-AWD with 113366 miles diagnosis according to warning lights. DTC test certification codes: P0301 Misfire No. 1 cylinder P0306 Misfire No. 6 cylinder P0300 Random Misfire P0420 Catalyst System efficiency below threshold B1 Recommendation was that the Catalytic converter be replaced. All these codes were identified under Honda's TSB 20-100 dated 2/2021 on Odyssey, Pilot and Ridgeline models where AH extended warranty to 10 years from date of purchase or 150K. These V6 engines are pretty close to that of the 2016 MDX. Is there a remote possibility that these DTC codes could exist in MDX V6 engines when an issue arises similar to those in the Honda vehicles? These DTC codes appeared 24 hours/37 miles after a routine oil service on 3/26/2024 at Advantage Acura of Naperville with a perfect inspection report. The malfunction occurred in the vicinity of McGrath Acura of Westmont on the following day of 3/27/2024. The concern is if any of the emission system components were damaged during the routine oil service. Advantage Acura have in the past installed brake pads backwards on my Acura TL 2010 for which I do have proof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584687April 23, 2024
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
Dear Support, I own Acura MDX 2016 with VIN number [XXX] , paint color is White Diamond Pearl I notice the paint is peeling off from in-between roof and front wind screen. I see there are recall for this color but I don't see my car in your recall list, My cousin also own 2016 MDX and after contacting to Acura support his car is getting fixed. I tried to contact t them but they are very rude and not supporting for INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584405April 22, 2024
EXTERIOR LIGHTING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Number: 19V256000 (Exterior Lighting). The dealer was made aware of the issue, but the service manager initially refused to perform the recall repair free of charge due to the vehicle's salvage title. However, after the contact threatened to report the dealer, the dealer complied and repaired the vehicle free of charge under NHTSA Campaign Number: 19V256000 (Exterior Lighting). The manufacturer was made aware of the issue with the dealer. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584581April 22, 2024
UNKNOWN OR OTHER
This vehicle is being sold by Corwin Honda in Fargo, North Dakota. As I understand it, this car should not have been taken in on a trade and should not be sold until repairs are made. I do understand that parts have been hard to get and it is a huge inconvenience for the car owner. We looked at this car and were quite prepared to purchase it, but I fear for our safety and anyone else on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584299April 21, 2024
ENGINE
In March, I made an appointment at Lehigh Valley Acura in Emmaus, PA 18049, to address NHTSA Recall Number 23V-751 on my 2019 Acura MDX. When I got to the appointment on [XXX], the service technician told me that American Honda will only send parts for recall-related repairs for cases where the "vehicle is showing evidence of the connecting rod bearing defect." Since the evidence of the defect is that the car could "stall while driving," I believe this sounds like a defect that should be addressed immediately. I called American Honda on [XXX], and was told that they don't have sufficient parts to fix all the vehicles covered by the recall. The person I spoke to said that we would get a letter in the mail when it is our turn. I believe this is negligence on the part of American Honda and Lehigh Valley Acura. How do I get this defect addressed immediately? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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