Acura MDX Complaints

3,381 consumer complaints on file.

#11592573June 5, 2024
AIR BAGS
The contact owns a 2020 Acura MDX. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592620June 5, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet contacted. The contact stated while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The cause of the failure was not yet determined. The vehicle was not repaired. The failure mileage was 98,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592391June 4, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2020 Acura MDX. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was made aware of the issues. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592501June 4, 2024
FUEL/PROPULSION SYSTEM, STEERING
Two recalls outstanding from November 2023. Parts not available to fix the problems until April 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592233June 3, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591912June 1, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
On highway and switching lanes. All of a sudden ELECTRIC PARKING BRAKE AND ALL DRIVER ASSIST LIGHTS CAME ON. Pull over light came on as well. HIT ON LEFT REAR SYMBOL CAME ON. Was never hit just a close car on driver left rear side when switching lanes. Made it home and vehicle wouldn’t switch back into drive mode. Acura didn’t do its due process and assumed a new transmission was needed. Replaced and a month later ELECTRIC PARKING BRAKE sign starts flashing again. Now dealership is saying I need a new catalytic converter. Refused as I believe Acura has been incorrect about the diagnostic. They also stated my vehicle was in a collision and it wasn’t. They refused to check electrical issues and update software as these things are not in my control. It is my belief the car had a faulty collision warning which is causing other issues as well as Acura refusing to probably assist and diagnose without me continuing to be falsely diagnosed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591961June 1, 2024
UNKNOWN OR OTHER
The Auto-Idle on this car has disabled the car at a light or stop sign and you need to turn the car off and restart it. It may take 10-20 seconds for the car to restart. The car has been brought in to the dealer and the first time they updated software. the second and third time said the battery needed to charged. Being disabled at a light or stop sign in a heavy traffic area is very dangerous in high traffic area which I reside in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591800May 31, 2024
UNKNOWN OR OTHER
VSA light came on and my braking system halts and make a weird vibration when I press brake to stop at stop light it like it make a grabbing noise. Not sure if it happen prior to light engaging. It has happen a handful of time since initial notice could have been onset from around 2019-2020 can’t remember as I looked up any recall but there were recall for this instance but no on my car which makes no sense for my VSA light to engage. I do not drive off road and I live in an island with no major freeways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591481May 30, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591533May 30, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I received a letter from Acura in January 2024 regarding the engine crankshaft recall. I have called the two closest Acura dealerships in an attempt to get this fixed. The last that I was informed today by a dealership is "the part is expected to arrive in August, and we are booked out until December". This put me at getting this repair fixed at ONE YEAR after Acura sent me this letter admitting the crankshaft issue. My vehicle has stalled sporadically while driving for the entire two years that I have owned it. The letter from Acura states that this recall can cause the "rod bearing to prematurely wear and seize, causing engine damage which may cause the engine to run improperly or stall while driving, increasing the risk of fire, crash, or injury. I would like Acura to fix my car or put me and my family in a safe alternative.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591616May 30, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591265May 29, 2024
FUEL/PROPULSION SYSTEM
MIL is displaying the following DTCs: P0441 P04F1 Acura dealership is stating TSB - 21-081 does not apply to my year, make, model vehicle. Is the information I am receiving accurate?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591156May 28, 2024
STRUCTURE:BODY
The paint on the roof of my 2016 Acura MDX is peeling, as described in Acura Service Bulletin 19-029 in August 28, 2019. The paint code NH-603P matched the service bulletin but Acura is denying me of any warranty because of VIN. This is a known problem for 2014 - 2016 Honda and Acura White Diamond or Pearl White paint NH-603P many people have the same issues based from a quick search on Google but Honda and Acura are denying many people because they ARE NOT expanding the VIN and or only restricting and addressing certain locations. There are no dent or scratches on my roof, no sign of weather damage. They used the same paint and same problem as service bulletin so obviously the problem was not addressed to all 2014 - 2016 MDX. Manufacture should be held responsible and expand their service to other customers with the same paint code as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590443May 23, 2024
ENGINE
While driving our well-maintained 2016 Acura MDX on a 30-minute drive on [XXX] , I heard a pop, and then the engine lost power. I couldn't get the RPMs over 2500. A fluttering noise evolved into knocking and the vehicle became increasingly sluggish and heavy. The check engine light started blinking, but the vehicle's temperature gauge showed no changes. There wasn't any smoke or unusual smells. I felt terrified trying to get safely onto the side of the road with cars driving at full speed. I had the car dropped off at our local service station and the owner determined that the engine cylinder was loose and lost compression with a knock. He says that the engine light did not give a code. The owner determined that we need to replace the engine. A rebuilt engine will cost us $8,000. When I called Acura, the service person I spoke with seemed surprised that our 8-year-old car with only 77,000 miles needed a new engine. Since Acura has so many cars to deal with on the latest recall, he said it would be weeks before anyone can look at it. I researched and found that our VPN was NOT included in the recent recall of 2016-2020 model year MDX vehicles all with the same problems. How can that be???? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590047May 22, 2024
SUSPENSION, FUEL/PROPULSION SYSTEM
Acura mailed me details about NHTSA Recall 23V-858 in February 2024. However, the letter stated that parts won't be available until over half a year later in the fall of 2024. While I understand that it takes time to develop and produce parts, a half a year wait seems like an unusually long time to have to wait while my vehicle is considered unsafe by NHTSA. This makes it seem like Acura is prioritizing producing parts for profit over safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590063May 22, 2024
VEHICLE SPEED CONTROL, ENGINE
The contact owns a 2019 Acura MDX. The contact stated that while his wife was traveling on Interstate 75 and driving 85 MPH, the vehicle independently slowed down, failed to accelerate, and shut off. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590212May 22, 2024
SUSPENSION, WHEELS
2022 MDX Type S. So far I have replaced one tire and two rims. Air suspension does not absorb any road hazard. Pot holes or expansion cracks the front end dives into them letting the tires and rims absorb the impact. Thank goodness no high speed loss of tire pressure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589911May 21, 2024
STRUCTURE:BODY
The vehicle was purchased at Mullers Woodfield Acura, 1099 W. Higgins Rd., Hoffman Estates, IL 60169, Tel. 847-519-9550 on [XXX]. I came home with the vehicle when it was dark. In the morning, I inspected the car and noticed paint issues where the bumper meets the painted metal and some areas around the sunroof and side edges of the roof. The dealer would not exchange for different vehicles; they offered to paint the areas, which they did through their insurance. Sometime later, around 2019, I noticed a small patch of paint missing on the roof. I took the vehicle to the dealer, where I found a Service Bulletin regarding this issue. The service bulletin dated 08/29/2019 was for the same problem I was experiencing. My dealer advised me that my VIN does not match the service bulletin. They quoted me $2,400 to repaint the car after they filed with Acura Care, which denied accountability. I went back and forth between the dealer and Honda Care but was nowhere. Nobody is taking responsibility for this manufacturer defect. I contacted them again today and was denied. I could not file a complaint with the person I spoke with, who stated she was the manager. This vehicle had paint issues from the start, and I reported it to the dealer and Honda Care and gave the Service Bulletin the vehicle year, paint color, and the claim the dealer filed with Honda Care. Pictures were taken, and the claim was denied because my VIN number is not listed with the Service Bulletin that came out. I am filing a complaint for a manufacturer defect that occurred with my vehicle from day 1, and neither the Dealer nor Honda Care wants to take responsibility. I am asking for a review of how the manufacturer can get away with this without any responsibility, especially since a service bulletin was issued. Please note that I am now divorced, and the vehicle is in my maiden name, [XXX] . My address is [XXX] . [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589623May 20, 2024
ENGINE
I am writing to bring to your immediate attention a critical safety issue with my 2016 Acura MDX, and the subsequent exclusion of my vehicle from a known recall that directly addresses the problems we are experiencing. Without any prior warning, we began hearing a fluttering sound coming from the engine whenever we accelerated. This noise progressively worsened and evolved into a pronounced knocking noise.Concurrently, the vehicle became increasingly sluggish and heavy, resulting in significant difficulty when accelerating. Despite these alarming symptoms, the vehicle's temperature gauge showed no changes, there was no smoke or unusual smells, and the check engine light did not activate. Gravely concerned for our safety, we promptly took the vehicle to our local mechanic for a thorough inspection.The diagnosis revealed significant engine damage, specifically to the connecting rod bearings and the crankshaft. Given the severity of the issue, we then brought the vehicle to the closest Acura dealership, Pohanka Acura. The service advisor informed us of a recall affecting the engine and rod bearings in the 2016 Acura MDX model. They also confirmed that our vehicle's engine was indeed damaged due to the same rod bearings and crankshaft issue described in the recall. However, despite this clear evidence, we were informed that our vehicle's VIN was excluded from the recall repair. The technician who performed the diagnostic on our vehicle recommended a new short engine block, which is was concerning especially since it mirrors the known recall issue. I am requesting that the NHTSA urgently investigate this matter. I hope the NHTSA treats this issue with the utmost urgency and seriousness it warrants. The safety of Acura MDX owners is at stake, and immediate action is essential to prevent further incidents and ensure our safety. Thank you for your prompt attention to this critical matter. I await your swift response and resolution. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589456May 18, 2024
ENGINE, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased this car in September of 2023 with 23,000 miles on it then I received a recall in December 2023. I purchased tires for my car at the dealership and they scheduled my car to have this recall to be fixed on Monday May 13, 2024. I brought the car in on Monday and received a call on Saturday May 18, 2024 to pick my car up from the dealership that it was fixed. I took my car to get gas and two lights on my dash board came up one about my emergency brakes and the other code stated that there is a engine problem and immediately bring the car to the dealership less than one hour of picking it up from a so called recall repair that I was told was going to take two weeks to fix ended up less than 5 days and the car is back at the dealership less than a hour of picking the car up today. I am pissed off and the car is a $40,000 car I paid for with these types of problems when Iam paying a $680 a month on the car note and can’t drive it . BTWay the car smelled of burnt oil while driving it back to the dealership when the lights came on. I want my money back on this recall I need to let you know that is why I bought a new car so I wouldn’t have to deal with this big ass migraine. The dealership needs to replace my car period in my eyes this can’t be fixed it already has to many problems and issues with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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