2022-2024 Toyota Second Smart Key Delivery Program 23TJ01

Toyota has launched the Second Key Delivery Program 23TJ01 to address an issue where many 2022-2024 vehicles were delivered with only one Smart Key. This program aims to provide affected owners with their missing second Smart Key, ensuring full functionality and convenience. The initiative is a direct response to a global semiconductor shortage that impacted the production of certain microchips essential for Smart Key manufacturing.

This program is not a recall but a customer support program designed to fulfill the original intent of providing two Smart Keys with each new vehicle. Owners of eligible vehicles will receive a complimentary second Smart Key, programmed to their vehicle by an authorized Toyota dealer. The goal is to restore the expected functionality for all affected customers.

What's Being Addressed

Since October 2022, a global semiconductor shortage has affected various industries, including automotive manufacturing. This shortage led to many 2022-2024 Toyota and Lexus vehicles being delivered with only one Smart Key and a second mechanical key. The mechanical key, while useful for basic access, has a critical limitation: "Mechanical keys can only open/close doors (cannot be used to start the engine)." This means owners could not start their vehicle without the single Smart Key.

The Second Key Delivery Program 23TJ01 is designed to rectify this situation by providing the missing second Smart Key. This ensures that owners have the full convenience and redundancy of two functional Smart Keys, as originally intended with their vehicle purchase.

Manufacturer's Remedy

Toyota will provide one additional Smart Key to eligible owners completely "FREE OF CHARGE." This remedy is being implemented in phases due to the ongoing availability of parts. Authorized Toyota dealers will duplicate and program the new Smart Key for the owner's vehicle. Toyota has secured sufficient parts to begin this phased rollout, ensuring that all affected customers will eventually receive their second Smart Key.

Important Warnings for Owners

Owners should be aware of several key points regarding the Second Key Delivery Program 23TJ01:

• Your vehicle's mechanical key "cannot be used to start the engine," it can only open and close doors. This highlights the importance of obtaining your second Smart Key.
• For new or used vehicles currently in dealer inventory, "If the second key is not immediately available for delivery at the time of sale, delivery of a covered vehicle is acceptable, provided that the guest is clearly informed that they will only be receiving one key at the time of delivery until the second key is available."
• If you are purchasing a Toyota Certified Used Vehicle (TCUV) that is covered by this program, the "Second Key Delivery Program will need to be completed prior to delivery to the customer." This means the dealer must ensure the second key is available and programmed before the sale is finalized.
• Toyota will notify owners of covered vehicles by first-class mail. However, if you are contacted by an owner who has not received a notification, dealers are instructed to "verify eligibility by confirming through TIS prior to providing a second key to any guest." This prevents unauthorized key distribution.
• When you visit the dealership, "Customers will need to bring the vehicle and original Smart Key equipped with their vehicle to their appointment." The original key is essential for programming the new one.
• After programming, a message on the Multi-Information Display (MID) about a "new key being registered" may appear for up to 10 days. This is normal and is intended to inform the owner and help prevent unauthorized vehicle theft.

Owner Action

To receive your Toyota second smart key, you should contact your authorized Toyota dealer to schedule an appointment. It is recommended to call in advance to confirm parts availability and minimize inconvenience. The dealer will need to order a new key specifically for your vehicle before your appointment.

During your visit, you will need to bring your vehicle and the original Smart Key. The programming process for the new key is estimated to take approximately 45 minutes. However, depending on the dealer's work schedule, your vehicle may need to be available for a longer period. This process ensures your new Toyota second smart key is correctly linked to your vehicle's immobilizer and wireless door lock control systems.

Repair Procedure Summary

The process for providing the second Smart Key involves several key steps performed by the dealership:

1. Verify Vehicle Eligibility: The technician will confirm the vehicle's VIN matches the repair order and check the Vehicle Inquiry System for program eligibility. If the vehicle is not covered, no further action is required.
2. Vehicle Immobilizer System New Key Registration: For eligible vehicles, the new Smart Key will be registered with the vehicle's immobilizer system.
3. Wireless Door Lock Control System New Key Registration: The new Smart Key will also be registered with the wireless door lock control system to ensure full functionality.
4. Program Completion: Once both registrations are complete, the program is finished, and the vehicle can be returned to the customer.

This procedure ensures the new key is fully functional and securely linked to the vehicle. The operation code for this service is 23TJ01R1, with a flat rate time of 0.4 hours, which includes 0.1 hours for administrative costs.

Required Tools or Parts

The primary part required for this program is the TRANSMITTER SUBASSY, ELECTRICAL KEY. The specific part number will be in the format 04002-***** and must be determined for each VIN using the Campaign Part Order Request (CPOR) system. Dealers are instructed to check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. For parts with MAC code C, ordering is done through CPOR; for MAC code D, dealers refer to the MAC report.

All technicians performing this key programming activity must have successfully completed the E-Learning course “Safety Recall and Service Campaign Essentials” and the TIC206a Electrical Repair 1 course. Dealerships are responsible for ensuring technicians are properly certified for this activity. After the repair, at least one associate (other than the performing technician) must verify the activity for every vehicle prior to customer delivery to confirm repair quality.

Dealer Operations

Toyota has provided comprehensive guidelines for dealers to manage the Second Key Delivery Program 23TJ01. For new or used vehicles (not certified) in dealer inventory, the second key should ideally be delivered before customer handover. If the key is not immediately available, the customer must be clearly informed that they will receive only one key at delivery, with the second to follow. Dealers are required to use the "Customer Contact and Vehicle Disclosure Form" and submit a copy to [email protected] with the subject "Disclosure Form 23TJ01" and the VIN.

For Toyota Certified Used Vehicles (TCUV), the second key delivery program must be completed before the vehicle is sold. Dealers should check their inventory and order necessary parts through TIS immediately. Customers with questions can contact the Toyota Brand Engagement Center at 1-888-270-9371. Dealers file claims using Op Code 23TJ01R1, and claim filing accuracy is crucial for government reporting. Warranty Procedure Bulletin PRO17-03 provides guidance for correcting incorrect claims.

Program History and Updates

The Second Key Delivery Program 23TJ01 has undergone several updates since its initial publication on June 13, 2023, reflecting a phased implementation strategy due to parts availability. The program addresses vehicles equipped with different Smart Key types, specifically Type #2 (15CY) Smart Key and Type #3/#4 (19CY) Smart Key, which use different semiconductors and thus have varying timelines for key availability.

Key updates to the program include:

• August 29, 2022: Phase 2 vehicles added (approx. 150,000 vehicles). Sienna vehicles from Oct 2022 – Dec 2022 were delayed to Phase 3.
• October 12, 2023: Phase 3 vehicles added (approx. 60,000 vehicles), including Sienna (Oct 2022 – Feb 2023) and Crown (Mid-Jan 2023 – Feb 2023) vehicles.
• November 21, 2023: Phase 4 vehicles added (approx. 132,000 vehicles) and additional Phase 2 NAP vehicles (approx. 8,000 vehicles).
• December 21, 2023: Phase 5 vehicles added (approx. 142,000 vehicles), including Grand Highlander vehicles (June 2023 – July 2023).
• January 31, 2024: Updated Current Phase Timing and Vehicle Eligibility Chart.
• March 1, 2024: Updated Phase 6 Timing.
• March 12, 2024: Changed beginning production date for Grand Highlander vehicles.
• March 28, 2024: Updated Phase 6 and 7 Timing.
• April 12, 2024: Combined Phase 6 and 7, Updated Phase Timing.
• June 13, 2024: Phase 6 vehicles added (approx. 113,000 vehicles).
• August 22, 2024: Phase 7 vehicles added (approx. 99,000 vehicles).
• October 24, 2024: Phase 8 vehicles added (approx. 135,000 vehicles).

This phased approach allowed Toyota to manage parts distribution and gradually make the Toyota second smart key available to all affected customers, with all models expected to have returned to production with two Smart Keys by July 2024.

NHTSA ID: 11010358