2021 Toyota Camry Multimedia System Software Update TSB

Toyota has issued a Technical Service Bulletin (TSB) to address a range of 2021 Toyota Camry multimedia issues affecting various models equipped with Audio, Audio Plus, or Premium Audio systems. These issues can manifest in several ways, impacting the functionality and user experience of the vehicle's infotainment system.

Symptoms

Owners of affected 2021 Toyota vehicles may experience one or more of the following 2021 Toyota Camry multimedia issues:

• "Intermittent blank screen"
• "Navigation map update fails"
• "Album art inoperative"
• "Pause function intermittently inoperative in CD mode"
• "Intermittent DTC B15FE present"
• "Abnormal energy flow screen appearance on Hybrid models"
• "Abnormal phone call operation during Apple CarPlay®"
• "No Information" displayed in Information Screen
• "No audio after voice guidance in Android Auto"
• "Abnormal charging scheduling operation on RAV4 Prime models"
• "Abnormal XM operation when using Apple CarPlay®"

Fault Codes / DTCs

An intermittent Diagnostic Trouble Code (DTC) may be present in some cases:

• B15FE: This code is associated with the intermittent multimedia issues described.

Diagnosis / Trigger Conditions

These multimedia problems are typically observed in 2020–2021 model year vehicles equipped with Audio, Audio Plus, or Premium Audio systems running software versions 1784 or earlier. The issues are software-related, indicating that the vehicle's current multimedia software may not be functioning optimally.

Repair Procedure Summary

To resolve these 2021 Toyota Camry multimedia issues, a software update is required. The TSB outlines a specific "Multimedia Software Update Procedure" that technicians should follow to install the latest software version onto the vehicle's audio system. This update is designed to correct the various glitches and abnormal operations experienced by owners.

Owner Action

If you are experiencing any of the described multimedia issues in your 2021 Toyota Camry or other affected Toyota model, it is recommended to visit your authorized Toyota dealership. The dealership technicians can diagnose the specific problem and perform the necessary multimedia software update. This procedure is typically covered under warranty if your vehicle is within the applicable warranty period.

Source: NHTSA ID: 10198104