2023-2024 Audi Gateway Control Module Service Action 90X4

Audi has released an important dealer communication, identified as Service Action 90X4, concerning the Gateway Control Module in various 2023-2024 Audi models. This notice, dated August 22, 2024, is a revision (document ID 90X4_REV20240822) that specifically updates the claiming information for dealerships. This ensures that the administrative process for addressing the Gateway Control Module in affected vehicles, such as the 2024 Audi Q8 Gateway Control Module, is handled correctly.

What is Service Action 90X4?

Service Action 90X4 is an existing manufacturer campaign designed to address potential issues with the Gateway Control Module. Unlike a recall, which typically involves a safety defect, a service action is often a proactive measure to improve vehicle performance or reliability. For owners of affected 2023-2024 Audi vehicles, this means that if their vehicle is included, the Gateway Control Module will be replaced at no cost. This particular communication serves as an administrative update for dealers, focusing on the correct procedures for submitting claims related to this service action.

Understanding the Gateway Control Module

The Gateway Control Module is a vital electronic component in modern Audi vehicles. Its primary function is to act as a central communication hub, enabling various electronic control units (ECUs) to exchange data across different vehicle networks. This module is essential for the seamless operation of numerous vehicle systems, including infotainment, driver assistance features, and powertrain management. Proper functioning of the Gateway Control Module ensures that all these complex systems can communicate efficiently, contributing to the overall performance and safety of your Audi.

What This Means for Owners

While this specific communication (90X4_REV20240822) is directed at dealer personnel, it indirectly benefits owners by ensuring that dealerships are equipped with the most current and accurate information to process Service Action 90X4. If your 2023-2024 Audi, including models like the 2024 Audi Q8 Gateway Control Module, is identified as being part of Service Action 90X4, the Gateway Control Module replacement will be performed by an authorized Audi dealer free of charge. Owners are encouraged to contact their local Audi dealership to verify if their vehicle is included in this service action and to schedule any necessary service.

Important Dealer Instructions and Revisions

The August 22, 2024, communication highlights that "Updates have been made to the claiming information" for Service Action 90X4. This revision is crucial for dealerships to ensure proper reimbursement and efficient processing of the service action. The notice explicitly states that "All Dealer Personnel" with "campaign-related responsibilities" must thoroughly review the revised circular. This updated information has been published to Audi's internal systems, ELSA and Service References in Elsa2Go.

To prevent errors and ensure all procedures are followed correctly, dealerships are instructed to "discard any paper copies you may have printed and ensure they are replaced with the most current version." This directive underscores the importance of using up-to-date documentation for all service actions, including the replacement of the Gateway Control Module. Adhering to these revised claiming procedures helps streamline the repair process for both the dealership and the vehicle owner.

Source: NHTSA ID: 11007290, Audi Dealer Communication 90X4_REV20240822