2024 Audi Keyless Entry Not Working After Remote Start TSB

If you own a 2024 Audi and have noticed that your keyless entry system stops functioning after you remotely start your vehicle using the myAudi application, you're not alone. Audi has issued Technical Service Bulletin (TSB) 57 24 30 2072680/1 to address this specific concern, affecting various 2024 Audi models equipped with remote start via the myAudi app. This TSB supersedes the previous Pending Service Solution (PSS) TSB 2071691.

This bulletin provides a solution for the Audi keyless entry remote start problem by updating the comfort system control module, known as J393. This ensures proper keyless entry functionality even after the engine has been remotely started.

Symptoms You Might Experience

Owners of affected 2024 Audi vehicles may observe the following specific symptoms related to their keyless entry system:

• "Keyless entry does not work if the vehicle was started remotely using the myAudi app."
• The issue is temporary, occurring only while the engine is running (for a maximum of 10 minutes) after a remote start.
• Keyless rear hatch operation remains unaffected by this condition.
• The vehicle can still be unlocked at any time using the physical Key Fob.

It is important to note that Audi's workshop findings indicate that no DTCs (Diagnostic Trouble Codes) are stored in the vehicle's system when this keyless entry issue occurs. This means a diagnostic scan might not immediately point to the problem.

Technical Background of the Issue

The root cause of the Audi keyless entry remote start malfunction lies within the comfort system control module, identified as J393 (address word 0046). Specifically, the target data container within this module requires an update. An optimized target data container is necessary to ensure the keyless entry function operates correctly even when the engine is running after a remote start.

Repair Procedure Summary

To resolve the keyless entry issue, a software update is required for the J393 comfort system control module. The repair involves updating the module with a new Target Data Container (ZDC).

Technicians will use SVM code 09A060 to perform this update. The process requires following the instructions outlined in TSB 2011732, which details Software Version Management (SVM) operating procedures. The update will replace the old target data container with a new version, as specified in the service bulletin.

The following table illustrates the old and new target data container numbers for various models:

Required Tools

To perform the software update, Audi technicians will utilize specific diagnostic equipment. This includes a VAS 6160/VAS 6150 tester, which must be running the current version of ODIS (Offboard Diagnostic Information System) software, specifically ODIS on Windows 10.

Warranty Coverage

This software update is covered under Audi's warranty program. For eligible vehicles, the repair falls under Claim Type 110, applicable for up to 48 months or 50,000 miles, whichever comes first. Certified Pre-Owned (CPO) vehicles are covered under Claim Type G10, subject to owner verification.

The service number for this repair is 5789, with a damage code of 0039. The labor operation code for the software update, which includes checking for DTCs, is 0151 0060.

Important Warnings for Owners

Owners should be aware that if their vehicle is outside of the specified warranty period (48 months/50,000 miles or CPO coverage), this Technical Service Bulletin is considered informational only. In such cases, the cost of the software update may not be covered by Audi, and owners might be responsible for the repair expenses.

If you are experiencing the Audi keyless entry remote start issue, it is recommended to contact your authorized Audi dealership. They can confirm if your vehicle is affected by TSB 57 24 30 2072680/1 and perform the necessary software update.

NHTSA ID: 10249155