2021-2024 Audi Virtual Cockpit Blank Display TSB

Symptoms

Owners of affected 2021-2024 Audi vehicles may experience the following issues with their Virtual Cockpit:

• The "Audi Virtual Cockpit display is blank."
• "Various warning lights are lit on the Audi Virtual Cockpit."

These symptoms point to a potential problem with the digital instrument cluster.

Fault Codes / DTCs

When diagnosing the issue, technicians may find the following Diagnostic Trouble Code (DTC) stored in the Instrument Cluster control module -J285- (diagnostic address 0017):

Code	Description	Symptom Code
B200049	Control module faulty static/active	10485833

This DTC, B200049, specifically indicates a fault within the control module itself.

Diagnosis and Technical Background

Audi has identified that a hardware issue can cause the Virtual Cockpit to become blank. This problem has been addressed in production with optimized hardware. For vehicles already on the road, diagnosing the issue involves checking for the specific DTC B200049 and verifying the production date of the instrument cluster using the ODIS diagnostic system.

If you are experiencing an Audi Q8 blank virtual cockpit or similar issues in other affected models, this TSB provides the official repair guidance.

Repair Procedure Summary

For vehicles exhibiting the symptoms and DTC B200049, the primary repair involves replacing the affected component. The service procedure outlined in TSB 2068380/2 requires technicians to:

1. Document the production date of the instrument cluster in the warranty claim notes.
2. Use ODIS to access diagnostic address 17, then navigate to Identification to find the production date.
3. Replace the Audi Virtual Cockpit -J285- control module. This replacement should follow the detailed instructions provided in the ELSA repair manual.

This procedure directly addresses the hardware issue causing the Audi Q8 blank virtual cockpit problem.

Warranty Information

This Technical Service Bulletin (TSB) 2068380/2 outlines specific warranty claim types for this repair:

• Standard Warranty: Applicable for vehicles up to 48 months or 50,000 miles.
• Certified Pre-Owned (CPO): Covered under the G10 claim type, requiring owner verification.
• Out of Warranty: If the vehicle is outside of any warranty, this Technical Service Bulletin is for informational purposes only. Owners will be responsible for repair costs.

The service number for this repair is 9025, and the damage code is 0040. Labor operations involve removing and replacing the dash panel insert, with diagnostic time (GFF) and road test allowances specified.

Important Warnings

• If your vehicle is outside of any applicable warranty period, this Technical Service Bulletin is for informational purposes only. The repair costs will not be covered by Audi.

Required Tools or Parts

While specific part numbers are not listed in the TSB, the repair procedure requires the replacement of the Audi Virtual Cockpit -J285- module. Technicians will need access to the ODIS diagnostic system and the ELSA repair manual to perform the service correctly.

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Source: NHTSA ID: 10245534, TSB 2068380/2