2021-2022 Audi Virtual Cockpit Pixel Error TSB 2064983/3

Symptoms of a Virtual Cockpit Pixel Error

Owners of certain 2021-2022 Audi models equipped with the virtual cockpit may notice a specific display anomaly. The primary symptom is "A red, green, or blue continuous vertical line is displayed on the instrument cluster (pixel fault)". This line can appear either vertically or horizontally across the screen, indicating a malfunction within the display unit. This Audi virtual cockpit pixel error can be distracting and may obscure important information on the instrument cluster.

Technical Background

Audi has identified that the root cause of this display issue is a hardware problem within the virtual cockpit itself. This is not a software glitch but rather a manufacturing defect in the instrument cluster component. The issue has been documented in Technical Service Bulletin (TSB) 90 22 41 2064983/3.

Production Solution

To prevent this Audi virtual cockpit pixel error in newly manufactured vehicles, Audi introduced optimized hardware into production. This improved instrument cluster hardware was implemented for all parts produced on or after January 1, 2022. This means vehicles manufactured after this date should not experience this particular pixel fault.

Repair Procedure Summary

For affected vehicles, the repair involves replacing the instrument cluster. Technicians are instructed to first take clear photos of the pixel error, ensuring they include a date stamp and VIN reference, and upload them to DOC-IT with the repair order. The faulty instrument cluster, identified as J285 (address word 0017), must then be replaced according to the procedures outlined in the Elsa Repair Manual. It is crucial that the replacement part has a production date of January 1, 2022, or newer, to ensure the updated hardware is installed.

Required Parts

The primary part required for this repair is a new instrument cluster. Additionally, fasteners, bolts, nuts, and screws may be needed as per the Elsa Repair Manual. Technicians should consult ETKA/ELSA for the most current part information and bulletins.

Warranty Information

This repair is generally covered under Audi's new vehicle limited warranty for up to 48 months or 50,000 miles, whichever comes first. For Audi Certified Pre-Owned (CPO) vehicles, the claim type is G10, and owner verification is required. The Service Number for this issue is 9025, and the Damage Code is 0040. Labor operations include removing and installing/replacing the dash panel insert (9025 XXXX). Diagnostic time is GFF, 0150 0000, with a maximum of 30 Technical Units (TU). Road tests before and after the service procedure are not allowed for additional time (0 TU). All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Important Owner Information

Owners should be aware that if their vehicle is outside of the applicable warranty period, this Technical Service Bulletin is for informational purposes only. In such cases, the cost of diagnosis and repair for the Audi virtual cockpit pixel error may not be covered by Audi. This TSB, 90 22 41 2064983/3, supersedes Technical Service Bulletin Group 90 number 21-31, which was dated December 22, 2021. The current TSB was revised on January 31, 2022, with previous revisions on December 22, 2021, and November 9, 2021, to clarify the condition and production solution.

Source: NHTSA ID: 10207110