2021 Audi A5/RS5/S5 Emergency Call Malfunction TSB
Audi Technical Service Bulletin 2060197/3 details a fix for the 'Emergency call function: malfunction!' warning in 2021 Audi A5, RS5, and S5 vehicles. This issue is often accompanied by DTCs B18BD11 or B18BD13 in the telematics control module, caused by water ingress leading to a short circuit or…
Si applica anche a
- Audi RS 5
- 2021
- Audi S5
- 2021
Symptoms
Owners of affected 2021 Audi A5, RS5, and S5 vehicles may notice a specific message displayed in the instrument cluster: "Emergency call function: malfunction! Function restricted. Please contact service". This warning indicates a problem with the vehicle's emergency call system, which is a critical safety feature. If you experience this Audi A5 emergency call malfunction, it's important to have your vehicle inspected promptly.
Fault Codes / DTCs
When the "Emergency call function: malfunction!" warning appears, technicians may find one or both of the following Diagnostic Trouble Codes (DTCs) stored in the telematics control module, J949 (address word 0075):
- B18BD11: Mobile phone aerial 1 for emergency call module and communication unit, short circuit to ground.
- B18BD13: Mobile phone aerial 1 for emergency call module and communication unit, interruption.
Diagnosis / Trigger Conditions
The root cause of the Audi A5 emergency call malfunction is often traced back to possible water ingress. This water can damage a seal, leading to either a short circuit or an interruption in the mobile phone aerial 1 (-R263-) which is vital for the emergency call module and communication unit within the telematics control module, J949.
Repair Procedure Summary
Audi Technical Service Bulletin 2060197/3 outlines a two-step repair process to resolve the emergency call system malfunction:
- Replace Mobile Phone Aerial 1: The mobile phone aerial 1 for the emergency call module (
-R263-) is replaced. This component is crucial for the proper functioning of the emergency call system. - Replace Antenna Wire: The antenna wire connecting the mobile phone aerial 1 to the telematics control module, J949, is replaced. During this step, the defective wire must be carefully unpinned from the 8-pin connector T8bc (or T8cp for vehicles from July 2019 onwards) and the new wire pinned in its place.
Required Parts and Tools
Technicians will need specific parts to perform this repair. Always consult ETKA and/or ELSA for the latest information and part numbers. Key components include:
- Fasteners, Bolts, Nuts, and Screws (as needed per the Repair Manual)
- Mobile phone aerial 1 for emergency call module -R263- (Quantity: 1)
- Adapter antenna cable, part number 4N1971650A (Quantity: 1)
- Adapter antenna cable, part number 000098714 (Quantity: 1)
Warranty Information
This repair is covered under Audi's warranty for up to 48 months or 50,000 miles, whichever comes first. For Audi Certified Pre-Owned (CPO) vehicles, the claim type is G10, requiring owner verification. If the vehicle is outside of warranty coverage, this Technical Service Bulletin serves as informational guidance for repairs. The service number for this procedure is 9128, with a damage code of 0010. Labor operations include specific codes for removing and installing the aerial (9138 1965), telematics control unit (9170 19XX), and replacing the aerial cable (9128 5599).
NHTSA ID: 10234556
Frequently Asked Questions
- What does the message "Emergency call function: malfunction!" mean in my Audi?
- This message indicates a problem with your vehicle's emergency call system, which is designed to automatically contact emergency services in case of a serious accident. It suggests the system is not functioning correctly and requires service.
- What DTCs are associated with the Audi A5 emergency call malfunction?
- The `Audi A5 emergency call malfunction` is typically associated with Diagnostic Trouble Codes (DTCs) B18BD11 or B18BD13. These codes point to issues with the mobile phone aerial 1 for the emergency call module, such as a short circuit to ground or an interruption.
- How is the emergency call malfunction fixed in 2021 Audi A5, RS5, and S5 models?
- According to Audi TSB 2060197/3, the repair involves replacing the mobile phone aerial 1 for the emergency call module and replacing the antenna wire that connects it to the telematics control module. This addresses issues caused by water ingress.
- Is the repair for the "Emergency call function: malfunction!" warning covered under warranty?
- Yes, this repair is generally covered under Audi's new vehicle limited warranty for up to 48 months or 50,000 miles. For Certified Pre-Owned vehicles, it falls under claim type G10, which requires owner verification.
Altre revisioni di questo TSB
- 2021 Audi A5 SOS Emergency Call Malfunction TSBB18BD11, B18BD13
- 2021 Audi A5 SOS Emergency Call Malfunction TSBB18BD11, B18BD13
- 2021 Audi A5/RS5/S5 SOS Emergency Call Malfunction TSBB18BD11, B18BD13
What Audi A5 owners report
Counted from the records in our database across 19 model years.
- 377
- Owner complaints
- 22
- Recalls
- 4,447
- Service bulletins
- 9
- Crashes reported
- 3
- Fires reported
- 6
- Injuries reported
The 2021 model year
8 complaints, the 14th most of 19 model years on file. Owners reported 0 crashes, 0 fires and 0 injuries for this year, which also has 5 recalls on file.
Electrical System, the system this article covers, accounts for 82 of 377 complaints (22%), including 2 for 2021.
Complaints by model year
| 2009 | 11 | |
|---|---|---|
| 2010 | 50 | |
| 2011 | 39 | |
| 2012 | 36 | |
| 2013 | 38 | |
| 2014 | 29 | |
| 2018 | 38 | |
| 2019 | 12 | |
| 2020 | 60 | |
| 2021 | 8 |
Most-reported systems
- Air Bags — 91
- Electrical System — 82
- Engine — 68
- Steering — 27
- Back Over Prevention — 18
Latest recalls for the 2021 model year
- 22V742000 — Back Over Prevention (Oct 2022)
- 22V034000 — Tires (Jan 2022)
- 21V606000 — Seat Belts (Aug 2021)
Recent owner reports about electrical system
The contact owns a 2021 Audi A5. The contact stated while the driving 35 MPH, the instrument panel was blinking on and off several times and then went dark. A local dealer was contacted.
Read owner complaints →The contact owns a 2021 Audi Q5. The contact stated that while driving at 5 MPH, after shifting from reverse to drive the vehicle lost all power. The contact stated that various warning lights were illuminated during the failure.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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