Volvo XC60 Complaints

656 consumer complaints on file.

#11707321December 28, 2025
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
On December 28 the tailgate on my Volvo 2025 xc60 PHEV began to open and close randomly while it was not running, parked in my garage and and plugged in. I unplugged the car from the charger, firmly closed the tailgate and went back in side my house. I checked on the car several minutes later to find the tail gate open again. I again firmly closed the tail gate and this time ensured that I locked the car with the button on the key fob. 10 minutes later the tailgate was open again, while the car was parked, turned off and not plugged in. After closing the tailgate again, I now locked the car via the app. When I checked again in 15 minutes the car was unlocked, but the tailgate was still closed. All of these incidents happened between 8 am and 9:45am. I was able to take video and still pictures of the incidents. Several weeks ago, I was driving and noticed that my tailgate was open. I had recently left a shopping center so I figured I had some how not closed the tailgate properly. This would be the first time I ever made such a mistake. I pulled over, closed the tailgate and continued on. I now wonder if this was a similar problem. Safety risks include injury to people from the tailgate itself and risk of loss and damage to items in the vehicle and the vehicle itself. This is an additional incident of a previously reported issue with the electrical system of this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706759December 23, 2025
ENGINE
Oil consumption has become a major issue and I am putting oil in every 1000 miles! I bought the vehicle certified pre owned in October 2023 and the oil light was consistently coming on early. However, it has since gotten much worse and is constantly burning through oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706593December 22, 2025
ELECTRICAL SYSTEM, VISIBILITY/WIPER
I decided to clean off my windshield with the windshield wiper spray and wipers and noticed my windshield would not turn on at all. I heard no noise from the motor coming on nothing happened when I attempted to turn them on. I knew rain was coming in the next few days so I was worried I was going to have visibility issues. Contacted the dealer who stated they had no loaner available. I had to drive in the rain with no windshield wipers. When I finally dropped my vehicle off to get serviced and explained the issue, the tech explained this has been a common with issue with many people especially because of the snow, he states “people keep turning the wipers on with snow on the windshield.” He also said his 6 month old Volvo had the same issue. However, I have never turned my windshield wipers on after snow without removing the snow off first so this was not the case. With multiple issues with different people, the tech issue’s with his own 6 month old car it sounded like a recall issue to me. I was told the motor had burned out on my 2024 Volvo XC60 that I have had for just under 2 years and it was no longer under warranty because I was 1,000 miles over my warranty. No error messages appeared on my screen to let me know there were any issues with my windshield wipers at all. This is a huge safety issue, i was not made aware there was an issue if the rain began after I was driving I could’ve been in accident hurt myself or/and others. I know there is a recall for Volvo trucks for windshield wiper motors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706442December 22, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Car is 16 months old and a plug in hybrid. After replacement of the 12 volt battery, the on board charger, and the wiring harness due to complete system failure, I picked up the car from service. Within an hour of having the car back, the dashboard suddenly went blank while I was driving. There was no warning or notice. This presented a safety issue as I was using GPS and relying on directions at the time. I pulled over and turned off the car and tried to “reset” the dashboard and was unable to do so after several tries. I returned the car to the dealership where they were unable to immediately fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706416December 21, 2025
EXTERIOR LIGHTING
The dashboard lights go out for no reason. It is really dangerous at night when you have no speed showing and can't use the GPS system when navigating at night. This has been going on now for 2 years and still no fix. Last time in the shop for issue and Volvo service said no issues showing. Used a 2025 loaner while they worked on my car and the new car had the same issue so and ongoing issue that is not being addressed by Volvo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705446December 16, 2025
POWER TRAIN
Serpentine belt failure at 70K miles. Was driving back home when I felt the traction misbehaving and the check engine light came on. Was able to get home safely and brought the car to the garage the next open day. During inspection, serpentine belt was found missing 1 rib and was caught in splash fan. Had to pay almost $1000 to replace it as insurance had run out a couple months prior. Volvo tech said it was almost surely a defect in the belt as these last typically ~150k miles and they had seen other such recent cases of early failure. I was not happy having to pay to replace a defective part which moreover was about to catastrophically fail, destroying my engine/traction and potentially hurting me. Thankfully the check engine light, which was apparently unrelated (oxygen sensor which needed to be replaced for another $1000) brought me to the garage before the accident happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703728December 8, 2025
VISIBILITY/WIPER
On Wednesday December 3, 2025 the front windshield wipers stopped working on my wife's 2023 Volvo XC60. The stalk to control the wipers was operating as normal. It was able to spray the windshield wiper fluid and operate the rear window wiper as expected. This happened that day that we received unexpected lake effect snow in our area. We immediately scheduled an appointment at dealership we purchased the vehicle from and dropped it off on Friday December 5, 2025. A few moments ago we received a call from the service department that there is an internal service bulletin regarding this issue. They explained that there is a process where they have to go back and forth with Volvo to diagnose the issue. They could not estimate when the issue would be resolved or what was the cause. The dealership was out of loaners, so they gave us an option to either wait or drive the vehicle and hope we don't get caught in bad weather until they can identify what is wrong with the wipers. This puts us in a very unsafe vehicle with no recourse. The safety of my wife, myself, and our child are put at risk because of this issue. There was a message that stated that the wipers failed initially on 12-3-2025, but that message never appeared again. This in itself is a safety issue. What if someone was renting the same vehicle when this occurred. The rental car company wouldn't know and they could rent the vehicle to a drive who wouldn't know.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703702December 8, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Received recall notice, the dealer did software upgrade to 3.7. but still having issues. Error message "Camera is temporarily unavailable". Reported to Volvo dealer who stated they are aware of the problem but cannot fix because they are waiting for new software, expected Q4 2025. Recall was not fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703102December 4, 2025
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
My wife and I purchased this vehicle brand new from the dealer in Feb 2025. To date, we barely have 4,000 miles on the car. Since owning the car, we have experienced at least 5-6 incidents that the vehicle’s computer system fails to operate. When this occurs, there is no sound from any devices. The entertainment system works, but no sound, the blinkers work but no sound. More important, the car heat/cooling systems don’t operate, the light indicating cars are in your blind spots do not operate. We brought our vehicle back to our local dealership each time. In September, the dealer reached out to Volvo to have the computer “brain” replaced. They had the car for three days only to be told Volvo denied the replacement because what is occurring is a known issue and an update release was coming in November to fix the issue. November came and went and still no update. We spoke to the dealership and they had no idea. They recommended us contacting Volvo directly. We reached out to express our frustration and was told someone would get back in a few days. About a week later, we received an email from Volvo expressing their sorrows for our inconvenience and to open a case with our dealership. I was extremely disappointed as I responded indicating that’s what we have done time and time again and there’s nothing they can do. It’s a known error and the only way to reset to have the car parked and hold the menu select button. It takes about 3 minutes or so for the system to reboot. The last time this occurred we were driving home and the system shut off. This left us without heat and no safety features. Volvo is clearly aware of the issue and it appears there’s no urgency to get this resolved. We paid a lot of money to purchase this vehicle and it’s been a big disappointment We are looking for some assistance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702134November 30, 2025
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Let me Preface this with, my Make, Model, and year for these problems have been recalled back in 2021, however I was not the owner then and my VIN was not listed as an affected vehicle i guess, nonetheless the problem is exactly the same as experienced by those that were listed on the recalls in the past. Im the 2nd owner of this vehicle and I have owned it for almost 3 years now. In July 2025 after a summer rain in so. cal, I was a couple blocks from home running errands and after being stopped at a light, i began to accelerate and felt like the vehicle was loosing power, I made it home but definitely not able to go the speed limit and once i got home I couldnt shift it into any gear and the vehicle would not turn off. So I had to remove the fuses under the hood, I left them out for a few hours and let the car sit off in my garage during that time. I later came back put the fuses back in and then the car wouldnt turn over. I had it taken to the dealership by AAA and thats when i first learned of the sunroof leak, I contacted Volvo Headquarters and got no help and explained all of the same to the service dept at the dealership working on my car. Long story short the dealership allegedly found water under my interior carpet which obviously damaged modules, I am still paying on that repair. Fast forward to October 2025, same thing all over again only this time the dealership tells me essentially its on the house, however they had my car 3 weeks and did no repairs only got water out of it once again and “brushed off some corrosion”. When I pick it up, it immediately starts funny, i turn the car off and walk right back into the service dep t& raise my concern, to which i was told they had no problem with a hard start up, and we go out to my car & it starts up fine, so i leave 4 days after I got my car back, the check engine light comes on, & immediate warning of reduction of engine power & sure enough thats what it did. today it enters safety mode & wont start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702146November 30, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The accelerator got stuck and and the engine went full power. It would not shut off and the overheated.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11701020November 22, 2025
STRUCTURE:BODY
The rear tailgate has a feature that allows a driver to open it by waving their foot underneath the bumper in case their hands are full. The system will also unsafely cause the door to close if a person places their foot too close when loading cargo. This has twice lowered the door on my head. The most recent time causing bleeding when the latch struck my scalp. This feature should only be used to open the gate, not close it.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11700555November 20, 2025
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
When arriving at the high school parking lot to pick our grandson up from band practice, we experienced Sudden Unintended Acceleration of our vehicle as we attempted to pull into a parking spot. This resulted in a collision with another vehicle that had backed into the parking space in front of us. That driver was inside her vehicle and claimed injuries. As you can imagine we were pulling into the space at a very slow rate of speed when all of a sudden the car lunged forward at a high rate of speed, jumped two parking lot cement barriers and slammed into the rear of her vehicle. The car is equipped with all the latest collision avoidance equipment, but did not stop before hitting the other vehicle ... and no automatic warning sounds went off that I am aware of. A police report was filed and a tow truck had to be called to tow the vehicle. The vehicle had less than 5,ooo miles on it and had only been owned by us for 4 months (it was new when we purchased it). The accident happened on August 27, 2025 and we did not get our vehicle back from the body shop until Monday, November 17. Not only was our safety at risk, but the other driver and several students in the parking lot at the time. This incident could have been so much worse, or could have ended in a fatality. Volvo did an inspection of the vehicle, but the results were inconclusive and our insurance company paid the claim. As soon as we got our vehicle back we took it to our local Volvo service manager to have him check it over. He has indicated the car is safe to drive ... but I am very nervous about driving the vehicle now. The cost to repair the vehicle was $14,145. I was not distracted at the time of the accident and I am certain that I did not hit the accelerator pedal. NOTE: I never received a copy of the accident report, but I believe our insurance company has a copy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11700070November 18, 2025
SERVICE BRAKES
Brakes sometimes do not engage when parked and putting the car into drive or reverse gears. The car performs automatic brake checks when the car is parked. Sometimes, if I happen to press the brake pedal as one of these checks is starting, the brake pedal doesn’t press down all the way. I can still start the car though and put it into drive or reverse while pressing the brake pedal until it stops, though the pedal only depresses partway. Once the car is in drive or reverse, it rolls 1-2 feet, with my foot still pressing the brake pedal, before the brake actually engages. This has happened twice in the past 3 weeks. I am using the latest Volvo car software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699894November 17, 2025
UNKNOWN OR OTHER
My backup camera operates intermittently, even after a recall was performed updating some software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699891November 17, 2025
UNKNOWN OR OTHER
My car has been updated with software for a recall concerning the back up camera not operating when placed in reverse. This was an intermittent issue. The software has not fixed the problem as it continues to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699397November 14, 2025
STEERING
My 2019 Volvo XC60 with approximately 65,000 miles, experienced a sudden failure of the electric power steering rack. The vehicle became unable to steer and unsafe to drive. The dealership confirmed that the entire steering rack must be replaced at a cost of nearly $7,000. I was told by an independent second opinion that this kind of steering rack failure is highly unusual at this mileage and may indicate a premature component failure. This is a serious safety risk for drivers. I filed a claim with Volvo’s Goodwill program on October 15, 2025, and after five weeks of no communication from Volvo Corporate (despite endless attempts to reach them on my behalf), the only information I have received is a secondary text from my service rep that Volvo is offering a small portion of coverage — with no explanation or written decision. The lack of transparency, combined with the unusual nature of the failure, raises concern that this could be part of a wider pattern of steering failures on similar Volvo vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695645October 26, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Manufacturer: Volvo Car USA LLC | Initial Failure Mileage: 15,000 DEFECT DESCRIPTION: The Google built-in Infotainment Control Unit (ICU) and Audio Control Module (ACM) are repeatedly crashing/malfunctioning while driving. This system failure is a safety hazard because it simultaneously disables critical features: * SAFETY SYSTEM FAILURE: The Rear Cross Traffic Alert (RCTA) is disabled, creating a high risk of collision when reversing. * LOSS OF AUDITORY WARNINGS: All essential auditory cues, including the turn signal click and parking sensor sounds, are lost as the speakers go silent. * Distraction: The screen goes black/unresponsive, requiring a dangerous manual reboot while driving. REPAIR HISTORY: The defect has been confirmed and documented by an authorized Volvo dealer (O'Steen Volvo) on two prior warranty attempts (6/18/24 & 12/19/24) but remains uncorrected. The dealer has admitted they have "no way to fix this" permanently. Corporate (Volvo Customer Care) has been notified. This is a recurring, safety-critical manufacturing defect. Most recent issue was 10/25/205
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695533October 25, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
appears to be significant electrical issue or internal computer issue causing a safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695573October 25, 2025
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I purchased my 2022 Volvo XC60 in April 2025. I had no problems with the backup camera, until I installed a new version of software, 3.7, over the air, in September. The update was described as addressing a recall, for a safety issue where the backup camera would sometimes not work. Since the recall update, I've had issues with the backup camera not working, at the same time all of the cameras, proximity warnings, and rear emergency braking do not work. Far from this software update fixing a safety concern, it appears to have created one. The only answer I could get from the Volvo USA help line was to "take it to a dealer". I thought they would be more concerned given that they have just carried out a recall action that has created a safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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