Volvo XC60 Complaints

656 consumer complaints on file.

#10452693March 22, 2012
UNKNOWN OR OTHER
BLIND SPOT INFORMATION SYSTEM DOES NOT FUNCTION DURING INCLEMENT WEATHER. SYSTEM PROVIDES INCORRECT INFORMATION TO THE DRIVER ABOUT THE PRESENCE OF ANOTHER VEHICLE IN THE BLIND SPOT. I BELIEVE THIS INCREASES THE RISK OF ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447398February 10, 2012
EQUIPMENT ADAPTIVE/MOBILITY, SERVICE BRAKES, HYDRAULIC
AFTER STARTING UP FROM A STOP, CITY SAFETY ACTIVATED WITH AN EMERGENCY BRAKE ACTIVATION, WE WERE ALMOST REAR ENDED BY THE CAR BEHIND US. THERE WAS NO REASON FOR THE ACTIVATION OF THE BRAKES, VEHICLE IN FRONT WAS ACCELERATING AWAY FROM US, PLENTY OF SPACE BETWEEN US, AND SPACE WAS INCREASING. THIS OCCURRED ON 3 MORE OCCASIONS BEFORE I COULD GET TO THE DEALER. MY WIFE HAS NOT DRIVEN THE CAR SINCE, AS SHE NO LONGER FEELS SAFE, WORRIED ABOUT SELF, AND THE BABY DUE TO HARD STOP OR IF REAR ENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433372October 27, 2011
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
2010 VOLVO XC-60. CONSUMER STATES WHILE DRIVING THE FUEL TANK BEGAN TO BRISKLY LEAK GASOLINE *TGW THE DEALER INFORMED THE CONSUME THE FUEL LINE WHICH CONNECTED TO THE FUEL PUMP WAS DEFECTIVE. THE REPAIRS WERE COMPLETED UNDER WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432645October 24, 2011
SEAT BELTS
THE SEAT BELT WARNING LIGHT DOES NOT STAY ON FOR 60 SECONDS WHEN THE SEAT BELT IS NOT FASTENED. THE DEALER SAID THAT THIS IS NORMAL FOR THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426974September 23, 2011
EQUIPMENT
I PURCHASED THE THULE "DOUBLE DECKER SURFBOARD CARRIER 809" IN APRIL 2011. IT IS ADVERTISED AS HAVING A THREE BOARD CAPACITY. I USED IT AS A SINGLE SHORT BOARD CARRIER. MY BOARD IS ONLY 6' 6". IT WAS ATTACHED TO A THULE CROSS BAR SYSTEM INSTALLED ON MY 2011 XC60 3.2 VOLVO. THE REAR RACK IS DIVIDED INTO TWO SECTIONS WITH EACH SECTION SECURED BY TWO BOLT HEADS THAT FLOAT IN A ALUMINUM CHANNEL FOR WIDTH ADJUSTMENT. THE SURFBOARD IS MOUNTED ON THE RACK AND IS SECURED BY A STRAP WITH A KEY LOCKING MECHANISM. I TRAVEL 40 MILES ON THE FREEWAY EACH WAY TO THE BEACH AT LEAST ONCE PER WEEK. THE SYSTEM HAS A LARGE FLAT SURFACE AREA THAT RESULTS IN A LARGE WIND RESISTENT PLATFORM. THE RACK HAS THE APPEARANCE OF BEING VERY DURABLE. WHILE TRAVELING APPROXIMATELY 65 - 70 MILES PER HOUR IN THE SLOW LANE OF THE FREEWAY THE REAR PASSENGER SIDE SECTION RIPPED OUT OF THE ALUMINUM CHANNEL CAUSING MY SURFBOARD TO LAUNCH LIKE A MISSLE. FORTUNATELY THE TAFFIC WAS LIGHT AND NO VEHICLE WAS DIRECTLY STRUCK ALTHOUGH MY BOARD WAS RUN OVER NUMEROUS TIMES. THE BREAK-AWAY SECTION DANGLED ON THE REAR OF MY ROOF STILL SECURED BY THE STRAP SYSTEM. UPON INSPECTION OF THE REMAINS IT BECAME CLEAR THAT THE BOLT HEAD THAT SECURED THE SYSTEM IN THE ALUMINUM CHANNEL WAS TO SMALL FOR AN OPERATIONAL ENVIORMENT OF SIGNIFICANT WIND RESISTENCE/TURBULANCE. I CONTACTED THULE 4 WEEKS AGO RE THIS PROBLEM AND THEY FAILED TO RESPOND. SPORT CHALET, AN OFFICIAL THULE DISTRIBUTOR, UPON INSPECTING THE CHANNEL AND BOLT SYSTEM OFFERED ME A COMPLETE REFUND. THE BOLT HEAD ON THIS SYSTEM IS UNDERSIZED FOR THE FORCES IT HAS TO WITHSTAND. MY USE WAS FOR A SINGLE SHORT BOARD BUT THIS SYSTEM IS ADVERTIZED FOR UP TO THREE LONG BOARDS. I FEAR THAT ANOTHER END USER WHO TRAVELS THE FREEWAY LIKE I DO MAY EXPERIENCE A SIMILIAR CATASTROPHIC SYSTEM FAILURE WITH PERHAPS A MORE DEADLY RESULT. SALE OF THIIS RACK SYSTEM SHOULD BE IMMEDIATELY HALTED UNTIL FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372782December 21, 2010
UNKNOWN OR OTHER
ALTHOUGH THE CAR WAS A NEW CAR, WITHIN THREE WEEKS OF PURCHASE, THE AIR-CONDITIONER DID NOT WORK. WHEN WE BROUGHT IT INTO THE DEALERSHIP, THE SERVICE MANAGER SAID THAT A PEBBLE HIT THE CONDENSER, AND I WAS TOLD THAT I WOULD BE CHARGED $950.00 FOR THE REPAIR. I GOT A MANAGER AND THE OWNER OF THE DEALERSHIP INVOLVED, AND THEY FINALLY AGREED NOT TO CHARGE ME. INASMUCH AS I AM ON THE TOLL ROAD EVERY DAY, AND I AM NOT DRIVING ON A GRAVEL ROAD, I THINK THIS HAS TO BE A DESIGN FLAW BECAUSE THERE APPARENTLY IS NOT PROTECTION FOR THE CONDENSER. WHAT WOULD HAPPEN IF THIS CAR WAS TO BE DRIVEN ON A GRAVEL ROAD? IN FORTY YEARS OF DRIVING, I HAVE NEVER HEARD OF ANYTHING LIKE THIS HAPPENING. I ALSO BELIEVE THAT VOLVO SHOULD RECALL THESE CARS AND DEVELOP SOME SORT OF PROTECTION FOR THE CONDENSER, AS THIS IS A TREMENDOUS LIABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370930December 16, 2010
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 2010 VOLVO XC60. UPON STARTING THE VEHICLE HE ATTEMPTED TO OPERATE THE AIR CONDITIONING UNIT BUT ONLY WARM AIR WOULD BLOW FROM THE VENTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE HE WAS TOLD THAT THE REFRIGERANT WAS LEAKING FROM THE AIR CONDITIONING UNIT. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 3,142 AND THE CURRENT MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353749September 3, 2010
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
TL*THE CONTACT OWNS A 2011 VOLVO XC60. SHE NOTICED THAT THE REAR VIEW MIRROR WAS TINTED SO MUCH THAT SHE COULD NOT SEE OUT OF THE REAR WINDOW. AN AUTHORIZED DEALER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS OPERATING NORMAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 2,500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336669June 16, 2010
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2010 VOLVO XC60. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE ENGINE RESTARTED AFTER SEVERAL ATTEMPTS AND THEN RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN ADVISED THAT THE FAILURE WAS RELATED TO THE FUEL SYSTEM. THE CONTACT WAS UNCERTAIN OF THE DEFECTIVE PART THAT WAS REPLACED DURING THE SERVICE REPAIR. THE IDENTICAL FAILURE OCCURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS BEING DIAGNOSED AND REPAIRED BY AN AUTHORIZED DEALER AT THE TIME OF THE COMPLAINT FILING. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330965May 18, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 VOLVO XC60. WHILE DRIVING AT APPROXIMATELY 35 MPH WITH THE ADAPTIVE CRUISE CONTROL ACTIVATED, THE VEHICLE ABNORMALLY ACCELERATED UNTIL THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. IN ADDITION, THE CONTACT STATED THAT A "RADAR BLOCKED" SERVICE LIGHT HAS INTERMITTENTLY ILLUMINATED ON THE DASHBOARD SINCE THE DATE OF PURCHASING THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 1,000. UPDATED 11/03/10 *BF THE CONSUMER STATED ALL INFORMATION WAS ACCURATE. UPDATED 11/04/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327226April 23, 2010
FUEL SYSTEM, GASOLINE
I OWN A 2010 VOLVO XC-60, PURCHASED IN SEPT. 2009. TODAY, FOR THE THIRD TIME IN 6 MONTHS THIS VEHICLE RAN OUT OF GAS DUE TO A FAULTY FUEL GAUGE. ALL THREE TIMES THE GAS GAUGE INDICATED SLIGHTLY LESS THAN 1/2 AND THE ODOMETER MESSAGE SAID "140 MILES TO AN EMPTY TANK. SINCE BOTH MY WIFE AND I DRIVE THIS VEHICLE IT IS DIFFICULT TO REMEMBER HOW MUCH THE VEHICLE HAS BEEN DRIVEN SINCE THE LAST FILL-UP. I AM VERY CONCERNED THAT THIS MIGHT HAPPEN AGAIN AT HIGH SPEED ON A HIGHWAY, AT A BUSY INTERSECTION, OR AT NIGHT IN AN ISOLATED OR UNSAFE LOCATION. THE VOLVO DEALERSHIP AGAIN HAS THE CAR IN FOR REPAIRS, TWICE THEY CLAIMED TO HAVE FIXED THE PROBLEM. I HAVE NO CONFIDENCE THAT VOLVO KNOWS WHAT THE PROBLEM IS OR HOW TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316505March 4, 2010
VEHICLE SPEED CONTROL
2010 VOLVO XC60 SURGED ON THREE OCCASIONS WHILE STOPPED AT A RED LIGHT. *KB THE CONSUMER STATED THE FIRST TIME THE INCIDENT HAPPENED, THE VEHICLE BEGAN TO MOVE FORWARD AND THE TACHOMETER READING WAS 2500 RPM. THE LIGHT HAPPENED TO TURN GREEN BEFORE THE VEHICLE WENT ANY FURTHER. THE SECOND TIME, THE SAME THING HAPPENED. THE THIRD TIME, WHILE AT A RED LIGHT, THE VEHICLE SURGED AND THE TACHOMETER READING WAS 4500 RPM. THE CONSUMER PLACED THE GEAR IN NEUTRAL AND THE TACHOMETER INCREASED TO 5500 RPM. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNABLE TO FIND A PROBLEM. SINCE THE VEHICLE WAS A LEASE, THE DEALER GAVE THE CONSUMER ANOTHER VEHICLE, SAME MAKE AND MODEL. HOWEVER, THE REPLACEMENT VEHICLE ALSO SURGED WHILE STOPPED AT A RED LIGHT AND SHOT FORWARD INTO THE REAR OF ANOTHER VEHICLE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10315046March 1, 2010
STRUCTURE:FRAME AND MEMBERS
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) UPON RECEIVING MY 3020 VOLVO XC 60, I TOOK IT BACK TO THE DEALER ONCE, THEN TWO TIMES FOR A AIR LEAK AUDIBLE THROUGH THE DRIVERS SIDE WINDOW INSULATION. THE REPAIR DEALER MARRSUCH KAISERSLAUTERN VOLVO TOLD ME THAT YES THERE WAS A RECALL TECHNICAL STATEMENT ON THE DRIVERS SIDE WINDOW THAT WAS INDEED DISCOVERED. THE THIRD TIME T WAS BROUGHT BACK FOR THE SUPPOSED WEATHERSTRIPPING CHANGE. STILL NO DIFFERENCE. I FINALLY GAVE UP... JUST LAST WEEK DID I NOTICE THE BODY PAINT RUBBING OFF THE BOTTOM LEFT CORNER OF THE DOOR AND A SLIGHT RUBBING ON THE FRAME. IT SEEMS TO ME THAT OTHER CUSTOMERS HAVE NOTICED THE AIR LEAK AT 40 MPH OR THE MISALIGNMENT OF OTHER XC 60'S. I AM AT [XXX] ...WOULD YOU PLEASE LET ME KNOW? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296548December 21, 2009
VISIBILITY:GLASS, SIDE/REAR
IT HAS BEEN VERY COLD HERE IN GERMANY. OUR TEMPERATURES HAVE DROPPED BELOW ZERO. I WENT OUTSIDE ON THE 20TH TO CLEAN OFF THE SNOW FROM MY CAR. I WALKED UPON MY DRIVERS SIDE WINDOW SHATTERED INTO A MILLION PIECES. MY CAR WAS TOWED TO THE DEALER ONLY TO FIND IT'S NOT UNDER WARRANTY. I LOVE MY VOLVO, I HAVE ONLY HAD IT FOR TWO MONTHS AND NOW WE HAVE TO COME OUT OF THE POCKET FOR SOMETHING THAT HAPPENED WEATHER RELATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285952October 1, 2009
VISIBILITY
1. CAN BARELY SEE OUT OF INSIDE REARVIEW MIRROR IN THE DAYTIME. PARTICULARLY HAZARDOUS IF CARS FOLLOWING DO NOT HAVE THEIR HEADLIGHTS ON. VOLVO SAYS THEY CANNOT LIGHTEN/CORRECT THE AUTO DIMMING MIRROR. 2. BLIS SYSTEM IS NOT RELIABLE FOR CARS IN BLIND SPOT AND SHOULD BE IGNORED. HOWEVER, IT CANNOT BE TURNED OFF. RESPONSE FROM VOLVO: HI , THANK YOU FOR CONTACTING VOLVO CARS OF NORTH AMERICA. THE AUTO-DIM REARVIEW MIRROR IS UNABLE TO BE LIGHTENED FOR DAYTIME USE. THERE IS NO PERMANENT SHUT-OFF FOR THE BLIS FUNCTION IN YOUR VEHICLE. OF COURSE, IT CAN BE SHUT OFF DURING USE, BUT MUST BE DONE MANUALLY EACH TIME THE VEHICLE IS STARTED. THANK YOU FOR ALLOWING US THE OPPORTUNITY TO RESPOND. DRIVE SAFELY, VOLVO CARS OF NORTH AMERICA*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281828August 26, 2009
VISIBILITY
REAR WINDOW IN 2010 VOLVO XC60 EXPLODED AFTER SMALL IMPACT INTO THOUSANDS OF VERY SHARP SHARDS (NOT THE "PEBBLES" AS IS SUPPOSED TO HAPPEN). SHARDS WERE SENT THROUGHOUT THE CABIN INCLUDING TO THE PASSENGER SEATS, WINDSCREEN, SPEEDO, ETC. THIS DOES NOT SEEM THE APPROPRIATE WAY FOR TEMPERED GLASS TO BEHAVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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