Volvo XC60 Complaints

656 consumer complaints on file.

#10928752November 30, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLVO XC60. THE CONTACT STATED THAT WATER ENTERED THE VEHICLE AND IT STALLED MULTIPLE TIMES. THE DEALER INSPECTED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927346November 21, 2016
STEERING
THE STEERING STICKS/LOCKS AND POPS WHEN TURNING TO THE RIGHT MAKING IF VERY HARD TO IMPOSSIBLE TO STEER, BUT WORKS FINE WHEN TURNING TO THE LEFT. THE PROBLEM IS WORSE WHEN THE CAR FIRST STARTS AND IMPROVES AS IT IS DRIVEN. THE STEERING GEAR HAS BEEN REPLACED TWICE NOW (AT 34K AND 92K MILES). THE VOLVO DEALER REPORTED NO PROBLEMS WITH THE STEERING PUMP AND COULD NOT EXPLAIN THE REASONS FOR THE REPEATED FAILURE, SIMPLY REPORTING THE STEERING GEAR NEEDED TO BE REPLACED AGAIN. THE PROBLEM DID GO AWAY AFTER REPLACING IT AGAIN. THE ISSUE WAS ALSO REPORTED TO VOLVO OF AMERICA, AS THIS COULD BE A SERIOUS AND LIFE THREATENING FAILURE, BY IMPEDING ADEQUATE STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926980November 18, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 VOLVO XC60. THE CONTACT STATED THAT THE REAR WINDSHIELD WIPER ONLY EXHIBITED TWO SPEEDS SETTINGS AND WOULD NOT COMPLETELY CLEAR THE WINDOW WHEN DRIVING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER IS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000. SJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918426October 24, 2016
STRUCTURE:BODY, EXTERIOR LIGHTING
THE HEADLIGHT ASSEMBLY IS HELD IN PLACE ONLY BY 3 PLASTIC TABS. WITH TIME THOSE TABS BECOME BRITTLE AND BREAK, AND THE HEADLIGHTS COME OFF COMPLETELY LOOSE FROM THE CAR, HELD ONLY BY THE WIRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917586October 20, 2016
WHEELS
THE AXLES ARE ALREADY NEEDING TO BE REPLACED ON THE FRONT WHEELS. THERE IS ONLY 68,000 MILES ON THEM. THE AUTO SHOP SAYS IT'S TOO EARLY FOR THAT TO BE HAPPENING. NOT TO MENTION THERE IS A WHOPPING PRICE TAG FOR THE PARTS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915414October 11, 2016
UNKNOWN OR OTHER
NUMEROUS TRIPS TO THE LOCAL VOLVO DEALER TO FIND THE ISSUE WITH MY VOLVO. LAST EPISODE 10.07.2016 DRIVING ON CITY STREETS. APPROX. SPEED 25-30 MPH. SLOWING DOWN AND MAKING A COMPLETE STOP. ACCELERATING TO MOVE ON BUT CAR IS NOT RESPONDING. RPM STAYS AT 600 EVEN THOUGH GAS PEDAL IS PRESSED DOWN. THIS CAN LAST 3 TO 6 SECONDS. FINALLY CAR STARTS MOVING. I WANTED TO PARK ON A FAIRLY STEEP STREET IN SAN FRANCISCO ON 10.06.2016. ON THE FIRST ATTEMPT I WAS TOO FAR AWAY FROM THE SIDE OF THE STREET. PUT CAR INTO REVERSE AND ATTEMPTED TO BACK UP. AGAIN THE ENGINE STAYED AT 600 RPM AND DID NOT MOVE AT ALL. SINCE I WAS FACING DOWNHILL THE CAR STARTED TO ROLL DOWNWARDS. ONLY MY QUICK REACTION I STEPPED ON THE BRAKE PEDAL AND PRESSED IT AS HARD AS I COULD. CAR CAME TO A STANDSTILL INCHES AWAY FROM ANOTHER CAR THAT WAS PARKED. THIS KIND OF PROBLEM IS BEEN ONGOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906464September 14, 2016
SERVICE BRAKES, STEERING, WHEELS
WHEN I PURCHASED THE VEHICLE, I HAD TOLD SACRAMENTO NELLO VOLVO THAT THERE WAS A ISSUE WITH THE HANDLING OF THE CAR. I DID NOT LOOK AT THE ROTORS WHEN I PURCHASED THE VEHICLE. I HAVE BEEN OUT OF THE COUNTRY FIVE TIMES SINCE THE PURCHASE OF THE CAR SO, I HAVE BEARLY DRIVEN THE VEHICLE. I WAS FORTUNATE THAT I WAS DRIVING AT A LOW SPEED WHEN I USED THE BRAKES IN A HARD STOP AND THEY FAILED TO PREVENT A COLLISION. I WAS DRIVING ON A CITY STREET DRIVING NORTH TOWARDS TRAVIS AFB.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10905571September 11, 2016
UNKNOWN OR OTHER
PASSENGER SIDE BLIND SPOT SENSOR WORKS INTERMITTENTLY. OFTEN WILL NOT DETECT VEHICLES THE SIZE OF A TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892436August 2, 2016
UNKNOWN OR OTHER
WHILE I WAS DRIVING THE CAR AROUND A CORNER AFTER STOPPING, I HAD A FRONTAL COLLISION WITH ANOTHER CAR. MY CRASH AVOIDANCE SYSTEM DID NOT ACTIVATE. I WOULD LIKE THE BLACK BOX OF MY VEHICLE TO BE CHECKED. VOLVO NORTH AMERICA WAS NOT HELPFUL WHEN I CALLED THEM.
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0
#10875450June 20, 2016
POWER TRAIN
ON WEDNESDAY, JUNE 8, 2016, AT 10:00 A.M., I PUT MY CAR IN PARK ON MY DRIVEWAY. MY CAR WAS STATIONARY ON MY DRIVEWAY WHEN I EXITED IT AND WENT INTO MY GARAGE. WHEN I TURNED AROUND, MY UNOCCUPIED CAR WAS COMING TOWARD ME FROM THE DRIVEWAY INTO THE GARAGE. I WAS UNABLE TO GET OUT OF THE WAY OF THE CAR AND ENDED UP PINNED BETWEEN THE LEFT WALL OF MY GARAGE, A RECYCLE CAN, AND THE CAR. FORTUNATELY, THE CAR WAS ROLLING INTO THE GARAGE IN A STRAIGHT LINE, WHICH LEFT JUST ENOUGH SPACE BETWEEN MY BODY, THE CAR, AND THE WALL; OTHERWISE, I WOULD HAVE BEEN CRUSHED AND KILLED. A LARGE RECYCLE TRASH CAN AND A LADDER STOPPED THE CAR BEFORE IT CONTINUED STRAIGHT THROUGH THE REAR GARAGE WALL AND INTO MY FAMILY ROOM WHERE MY DISABLED HUSBAND WAS SITTING. A WORKMAN ON MY PROPERTY, WHO WITNESSED THE ENTIRE EVENT, HELPED ME GET OUT OF THE SPACE BETWEEN THE WALL AND CAR AND REMOVED THE CAR FROM THE GARAGE. I MUST HAVE BEEN IN A STATE OF SHOCK FROM THE ACCIDENT BECAUSE I CANNOT REMEMBER SOME DETAILS AND MUST HAVE BEEN HIT BY THE CAR BECAUSE I STILL HAVE DAMAGE TO MY LEFT LEG AND PAIN IN MY LOWER BODY; ALSO, THE CAR HAD DAMAGE TO ITS LEFT FENDER. I VISITED MY DOCTOR REGARDING THE INJURY TO MY LEFT LEG AND THE PAIN TO THE LOWER PART OF MY BODY. MY HUSBAND NOTIFIED VOLVO ABOUT THE INCIDENT. THE COMPANY HAD THE CAR TOWED TO ITS FACILITY WHERE IT WAS RUN THROUGH A BATTERY OF TESTS. EVEN THOUGH THE COMPANY CLAIMS THAT IT FOUND NOTHING WRONG WITH THE CAR AND TOOK NO RESPONSIBILITY FOR THE INCIDENT, I THINK THAT IT IS STILL IMPORTANT TO REPORT THIS INCIDENT IN CASE IT HAPPENS TO SOMEONE ELSE IN THE FUTURE. MY UNOCCUPIED CAR MOVED FORWARD FROM A STATIONARY, PARKED POSITION. I WOULD NOT HAVE BEEN ABLE TO EXIT MY CAR IF IT WERE PLACED IN ANY OTHER GEAR THAN PARK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10872649June 6, 2016
UNKNOWN OR OTHER
SECOND OCCURANCE.SLOWING FOR STOP, VEHICLE STALLED, MESSAGE TO PUSH START BUTTON. IF TRAFFIC HAD BEEN HEAVY I WOULD HAVE BEEN REAR ENDED. DEALER SAID NO FAULTS IN OBDC, NO FAULTS IN VOLVO DATABASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871986June 2, 2016
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SUNROOF DRAINS TUBES ARE TOO SHORT AND ATTACH TO A SOUND TRAP IN THE A PILLAR OF VEHICLE. SOUND TRAP ALLOWS THE RAIN WATER TO DRAIN TO OUTSIDE OF VEHICLE. WITH THE DESIGN ON THE SHORT TUBES, THEY OFTEN DETACH FROM THE SOUND TRAP CAUSING EXCESSIVE WATER TO ENTER THE INTERIOR OF VEHICLE THEREBY FLOODING THE FLOOR BOARDS AND ELECTRICAL SYSTEMS THAT CONTROL THE SUNROOF AND AIRBAGS. AIRBAGS ARE THEN DEACTIVATED AND REQUIRE IMMEDIATE SERVICING. DURING HEAVY RAIN AND PARKED IN LOT, 3 INCHES OF WATER COLLECTED AT BRAKE PEDAL AREA AND RAIN DRIPPING FROM SUNROOF CONTROL AREA. RAIN WATER SHORTED OUT MY SUNROOF MOTOR RENDERING IT UNUSABLE. I WAS ALSO ADVISED BY MECHANIC WHILE PERFORMING AN OIL CHANGE THAT THE AIRBAGS ARE DEACTIVATED AND VEHICLE INFORMATION SYSTEM DISPLAYS AN URGENT SRS CODE. MOLD SPORES MAY DEVELOP UNDER CARPET PRESENTING HEATH CONCERNS FOR MYSELF AND CHILD. ALL SYSTEMS FUNCTIONED PROPERLY PRIOR TO WATER LEAKING INTO VEHICLE. FIVE MONTHS PRIOR VOLVO SERVICE DEPT. RECOMMENDED A WINDSHIELD REPAIR DUE TO WATER ENTERING THE VEHICLE WHILE PARKED AND DRIVING WHICH I CONSENTED. AFTER NINE DAYS IN VOLVO SHOP, I TOWED MY VEHICLE TO A WINDSHIELD REPAIR FACILITY. NEW WINDSHIELD WAS INSTALLED 12/2015 AT MY COST. RAIN WATER LEAK APPEARED AGAIN IN 5/2016 AFTER MULTIPLE DAY RAIN. LEAKS IN EXACTLY SAME LOCATIONS. ADVISED VOLVO IMMEDIATELY, HOWEVER SERVICE DEPARTMENT UNWILLING TO REPAIR AT VOLVO EXPENSE AND DENIED ME FUTURE SERVICES. FAULTY DRAINAGE TUBES ARE A DOCUMENTED PROBLEM BY CUSTOMERS AND MANAGER O. E. BURKE OF FREEDOM VOLVO VIRGINIA BEACH, VA. HE DISCUSSES FULL DETAILS IN UTUBE VIDEO DATED 23 AUG, 2013. FREEDOM VOLVO OFFERS A PREVENTIVE MAINTENANCE PLAN TO ADDRESS THE PROBLEM. NO RECALL OR CAMPAIGN HAS ADDRESSED THIS COMMON ISSUE. I'M AFRAID TO DRIVE THE VEHICLE WHILE AIRBAGS DEACTIVATED, PLEASE REQUIRE VOLVO TO FIT THESE VEHICLES WITH PROPER TUBES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871988June 2, 2016
UNKNOWN OR OTHER
WHILE MAKING A LEFT TURN ONTO A MAIN STREET IN MORNING TRAFFIC, MY PASSENGER SIDE DOOR SWUNG COMPLETELY OPEN. SPEED WAS APPROX. 10MPH OR LESS. I IMMEDIATELY PULLED OVER JUST FEET FROM ENTERING ONTO A BUSY FREEWAY. THE LATCH ON THE PASSENGER DOOR WOULD NOT ENGAGE. DOOR WOULD NOT LATCH AFTER RESTARTING CAR,,LOCKING AND UNLOCKING VEHICLE WITH KEY OR ANY OTHER METHOD. FINALLY I TIED THE DOOR CLOSED WITH SEVERAL BUNGGIE CORDS AND DROVE TO WORK. THE DOOR LATCHED WHEN I REACHED THE JOB 45 MINUTES LATER. I PUSHED THE DOOR LOCK BUTTON ON DRIVER SIDE AS NORMAL. TEMPERATURE IN ILLINOIS THAT DAY WAS BELOW FREEZING. THIS IS THE FIRST AND ONLY OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870816May 25, 2016
UNKNOWN OR OTHER
MOLD, MILDEW AND BACTERIA GROWING IN VENTILATION SYSTEM. INITIALLY NOTICED BECAUSE OF VERY BAD ODOR COMING FROM AIR CONDITIONING SYSTEM. A DESIGN FLAW IN AIR CONDITIONING/VENTILATION SYSTEM. CONDENSER DOES NOT DRAIN PROPERLY, CAUSING IT TO CLOG AND MOLD/MILDEW AND BACTERIA GROW IN THE SYSTEM. VOLVO'S SOLUTION IS JUST CHANGE THE FILTERS MORE FREQUENTLY TO SPRAY CHEMICALS IN THE SYSTEM RATHER THAN FIX THE PROBLEM. A CHECK ONLINE SHOWS THAT THERE ARE MANY OTHER VOLVO OWNERS AFFECTED BY THE PROBLEM. CONDENSER SHOULD BE RECALLED AND FIXED PROPERLY SO THAT IT DRAINS AND THAT MOLD AND BACTERIA DO NOT GROW IN THE SYSTEM. INHALATION OF MOLD AND BACTERIA HAS BEEN SHOWN TO CAUSE LUNG DISEASE, AND AGGRAVATES CONDITIONS LIKE ASTHMA. I HAVE TAKEN MY VEHICLE TO THE DEALER TWICE TO HAVE THE PROBLEM ADDRESSED. THEY REFUSED TO REPLACE THE PART. I ALSO CONTACTED VOLVO CORPORATE OFFICES AND THEY REFUSED TO INTERVENE. THEY ALSO REFUSED TO PROVIDE CONTACT INFORMATION FOR THEIR DISTRICT MANAGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870090May 20, 2016
STRUCTURE:BODY
DRIVERS DOOR WOULD NOT LATCH. LUCKILY THIS HAPPENED WHILE THE CAR WAS STATIONARY AND NOT WHILE IT WAS IN MOTION. THE DOOR HAD TO BE TIED SHUT TO DRIVE IT TO THE LOCAL DEALER FOR REPAIR. DEALER FOUND THE LATCH WAS WORN AND NEEDED REPLACED. THE CAR IS IN EXCELLENT CONDITION AND HAS 80,000 HIGHWAY MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860327April 19, 2016
UNKNOWN OR OTHER
LOW BATTERY ICON COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854327April 8, 2016
UNKNOWN OR OTHER
HARD BRAKING AT 5 MPH STALLED ENGINE. HAD TO PLACE IN PARK TO RESTART. IF HAD BENN IN HEAVY TRAFFIC ACCODENT WOULD HAVE OCCURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846341March 13, 2016
WHEELS
TIRE PRESSURE MONITOR SUSCEPTIBLE TO CORROSION FROM ROAD SALT AND CAN BLOW OUT VALVE STEM RAPIDLY DEFLATING THE TIRE. WE HAD JUST RETURNED FROM A TRIP WITH THE VEHICLE AND PARKED IT AT HOME WHEN A SHORT TIME LATER THE VALVE STEM HAD BLOWN OUT DEFLATING THE TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837185February 19, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 VOLVO XC60. WHILE ACCELERATING FROM A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT FOUND. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V555000 (ELECTRICAL SYSTEM) AND STATED THAT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823747February 2, 2016
STEERING
I HAVE A MINOR LEAK ON THE STEERING PUMP ON 2013 VOLVO XC60. WENT TO THE VOLVO-MISSISSAUGA DEALER TODAY (INVOICE# 197408) AND THEY SAID THAT THIS IS NOT QUALIFYING AS A LEAK BUT RATHER IT IS A "VISIBLE SWEAT" FROM THE STEERING PUMP. "VISIBLE SWEAT" MEANS LOOSING STEERING FLUID. STEERING PUMP IS A SAFETY PART OF THE VEHICLE AND I AM CONCERN FOR MY SAFETY. I HAVE PICTURES TO SHOW THE LEAK. I DISAGREE WITH VOLVO-MISSISSAUGA ASSESSMENT AND OPENED A DEFECT COMPLAIN WITH GOV OF CANADA - TRANSPORT CANADA OFFICE. COMPLAIN NUMBER # 2016-0077.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volvo XC60