Volvo XC60 Complaints

656 consumer complaints on file.

#11499257December 28, 2022
POWER TRAIN, ENGINE
I have recently experienced several episodes of the vehicle suddenly going into "limp home" mode while either accelerating onto or driving along at highway speed, causing a sudden loss of drive-ability and endangering me and my vehicle as well as those other passengers and vehicles traveling near me. I have taken it to the Volvo Dealer in Norristown , PA where I purchased the vehicle new less-than a year ago, and they said they have never seen the "Transmission Acceleration Performance Reduced" dash warning with the "turtle shell" icon or the DTC codes before, however, there is much discussion of this issue on the Volvo forums, and I respectfully request that you urgently look into this dangerous issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498430December 21, 2022
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The car's heater on 'pure' mode does not operate. I called the dealer and he said "oh yeah, this is a very widespread problem." My car travels in cold climates and is subject to moisture/condensation. No call from Volvo, no special notice, nothing...... just wait until you can't see out your windows and have to pull to the side of the road because they are too lazy to take care of this issue. It is safety issue - 100%.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495787December 2, 2022
SERVICE BRAKES
We recently took our 2020 Volvo XC60 with approximately 20k miles into the dealership where it has received it's oil changes and had its service issues looked at since buying the vehicle new. During the inspection video, the technician indicated the rear brakes had approximately 10% life remaining while the front had approximately 90% life remaining in them. This seems extremely askew and is indicative of a problem. Under normal driving circumstances and 20k miles wear and tear, there is no reason other than a malfunctioning mechanical issue like the emergency brake not disengaging completely that this uneven wear should be occurring. This should not be the case in such a relatively new vehicle and could result in unknown excessive wear on the braking system causing premature brake failure. If we hadn't taken the vehicle in for it's routine oil change, we would not be aware of this safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495523November 30, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
The headlights malfunctioned two weeks after I purchased the vehicle. The center control panel electronics that controls heating and cooling, the phone, etc failed suddenly and without warning while I was on the highway. There have been multiple problems with this vehicle since I purchased it on September 19. It has been in the shop for about 15 days. A propulsion system warning appeared without warning while I was driving the car. The battery drained for unknown reasons while plugged in to charge. This is not a safe car. It is controlled by an electronics system and software that are not reliable, leaving me at risk of being in an accident or stranded somewhere. I have read that some of these vehicles go into "turtle mode" and won't go over about 5mph after the propulsion system warning has appeared. I do not want to be driving this on a highway and lose all acceleration. I do not want to stop at a rest stop at night and have my car not start. There is clearly something quite wrong with the operating software and electronics that this vehicle depends upon. It is quite apparent that Volvo's nascent software development team has adopted the "move fast and break things" philosophy espoused by many software companies. The key distinction here is that when my computer software crashes, I am sitting at my desk chair. With an automobile, the crash could very well happen at 65 mph or with me stuck in some remote location. The idea that Volvo would roll out a product so miserably deficient of basic capabilities is mendacious.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495081November 28, 2022
AIR BAGS, AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
The contact owns a 2020 Volvo XC60. The contact stated that while driving approximately 35 MPH, an SRS service air bag message was displayed. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The contact stated that the failure reoccurred and was awaiting an appointment with the dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493672November 15, 2022
POWER TRAIN, SEATS
Have brought car twice for vibration and shutter when vehicle is driven on highway. The shutter is extreme and only stops when car comes to a dead stop at an intersection or toll. Increasing speed or lowering speed does not stop the extreme shutter felt in wheel and passenger compartment. Car has only 37,000 miles on odometer! This extreme vibration and shutter is intermittent and not all the time.This problem has been previously reported to NHTSA as propeller shaft front head on AWD system. Portland Volvo has done alignment on 10/10/22, but could not find reason for shutter/shimmy. Brought car back to dealer on 10/27/22 and they found nothing. Bringing car back to dealer on 11/16/22 for same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493711November 15, 2022
STRUCTURE:BODY
After having my car for three weeks, the paint was permanently damaged by an inordinate amount of leaf prints and water stains. Even multiple rounds of polishing didn't fix the issue. Volvo claims this is not covered under warranty, as the damage occurred because of outside influences. I have a hard time believing they think this is an acceptable level of damage from a quite benign, normal level of outside exposure, especially because the dealership GM, the salesman, the detailer, and several car paint experts have never seen this before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493444November 14, 2022
ELECTRICAL SYSTEM
On October 12, 2022 while driving home from the Schar Cancer Center in Fairfax, my 2012 Volvo XC60 experienced an end of life event. My check engine light came on when I entered my neighborhood. The car began sputtering and the gas pedal was delayed and at times, unresponsive. I was able to make it to my house and made an appointment to service my Volvo. My Volvo was towed to GT Peace Automotive on November 6. The three-week delay was due to their backlog of work. They are a trusted repair service and have provided service to all my vehicles over the past four years. The attached document indicates their assessment. Highlights include that the Volvo was a fire hazard in its current condition, the ignition coils were melted, and the circuits are shorted. GT Peace provided an estimate of $3,500 for repairs as a starting point to fully replace the engine harness. Their evaluation concluded that, based on other findings, the cost would easily go north of $3,500, possibly to $5,500. Based on this assessment and the CARFAX History Based Value of my vehicle (private party value of $10,170), it was in my best interest to donate the vehicle. I gave it to the Auto Tech program at Centreville High School on November 9, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493231November 11, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle is basically new and I have only had it a few months. It has already been with the dealer three times because of technical/computer/infotainment issues. The dealer had the vehicle for about a week on each occasion. Today, I started to break so I could turn the car around and park it in the parking lot. I was moving very slowly, as you would expect in such a case. However, the car didn't stop but instead lurched forward in full throttle causing me to crash into a breezeblock wall. The automatic warning system did not sound and the crash detection system never engaged. I haven't been in an accident for 30 years and was not distracted when this happened. If the vehicle hadn't already had issues, I would accept user error as the problem, however in light of the car's history, I have doubts.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11492842November 9, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492401November 5, 2022
AIR BAGS, ELECTRICAL SYSTEM
Rainwater leaked into front of vehicle and settled in undercarriage causing a short in the passenger side airbag and error message for gear selector. The warning light for the airbag lit up. The vehicle has been inspected by a dealership and the cause of the problem was a clog in the drainage system under the windshied. The clog was redirecting water down into the vehicle and destroyed the main wiring harness. My passenger's safety was at risk because the airbag malfunctioned during driving. Other components could have also shorted out. The ability of the rainwater to drain into the vehicle's electrical components is the result of poor water drainage design and could be remedied easily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491124October 27, 2022
SEAT BELTS
Since buying our xc60 Feb 2022, anytime we have our grandchildren we buckle their high back car seats in the rear seat of our volvo. Every time we install the car seats, the seat belts will not lock after being buckled. The implications of a seat belt failing to lock a car seat down could he catastrophic. It doesn't matter how many times we expand the belt and release it, tap the brake, buckle or unbuckle the belts will not lock. This poses a life threatening danger to children who are supposed to be safely secured in their seats. Coincidentally, the driver belt randomly locks sometimes even choking me if I lean forward quickly to get a better view. This happens without any sudden braking or change of speed. I have not visited a service center regarding the issue yet, I plan to address the issue at the upcoming vehicle maintenance and service appointment. Parents or caregivers need to be aware of this possibly dangerous failure. I check the belt tightness for our grandchildren car seats every time we stop. Until there is a resolution in place, I will attempt to find something that will keep the belt locked for a temporary solution. Please investigate for more possible complaints and issue a warning regarding this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490467October 23, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, ENGINE
I’ve taken the vehicle back to dealership several times and they say nothing is wrong with it. The steering wheel vibrates at high speeds or when backing into parking spaces. Loud noise when backing into parking spaces, possibly brakes or steering. Engines unusually loud when starting up. Windshield just spilt all the way across when car was sitting for 5 days in august, not from rocks on road. Vehicle has unusually low mileage of 16-18 mpg city & hyw driving. Brakes are noisy- I thought they were crack when I purchased last year. These happened on multiple dates of which your system doesn’t allow me to add.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489778October 18, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Four times in the last five days as I was braking for a red light or braking as I entered a drive thru, the engine surged and revved to between 3000 RPM and 4000 RPM. I had to use all my power to brake the car and I then put it into Neutral, or shut off the car. Within a few seconds or upon restarting the RPMs were back to normal. I DID NOT push on the accelerator by mistake. The car only has 300 miles so I took it to the dealer. The engine had no codes and they had me drive around with the Service Manager but all was fine. On my way home the same surging, increased engine revs happened again. Luckily I’d read a lot about “unintended acceleration “ so I knew enough to just brake firmly and place the transmission in neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488496October 8, 2022
UNKNOWN OR OTHER
A faulty radiator anti-tamper device caused loss of communication to the engine control computer. The check engine light turns on and “charging failure-service urgent” message pops up during driving. Which cause the drivers worry even panic. I talked to local dealer several times. I was told to change battery everytime. But my battery and alternator were both tested fine. The message could pop up right after full charged battery. There are many complains at Volvo forums. Volvo knows the issue, but they decided not to recall it. The check engine light and messages pops up on and off by itself. The DTC codes are normally U0286 and/or B1087. I am already changed one battery. The problem is still there. It could cause accident because the message pops up during driving on highway and cause unnecessary worry and panic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488336October 7, 2022
UNKNOWN OR OTHER
Distracting Dash warnings “POWER STEERING ASSISTANCE TEMPORARILY REDUCED”, auto parking warning come on while driving and engine pause during stops working intermittently. Start/Stop doesn't work like its supposed to, only works intermittently, only works beginning of drive & then doesn't work rest of travel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487158September 29, 2022
ENGINE
Excessive Oil Consumption! Safety issue with the speed at which the oil is depleted! I just bought this car two weeks ago and I already have had to add a quart of "synthetic" oil TWICE!, in one Weeks time! This is a safety issue. I have driven less than 500 miles each time the car alerted me to needing a quart of oil. This car was serviced by Volvo of Greenville, SC for all of it's maintenance and based on the service records, I felt safe buying this vehicle because Volvo had always serviced it! I was robbed! This engine is a Lemon and I need it replaced!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486621September 27, 2022
ELECTRICAL SYSTEM, SEATS, LANE DEPARTURE: BLIND SPOT DETECTION
Without warning, car loses BLIS, electric windows and seats fail to work, ventilation system is inoperable. Supposedly fixed by dealer, but same issues have arisen within 60 days of repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486442September 26, 2022
SERVICE BRAKES
For the last 18 months, when getting on or while driving on the interstate at speeds of 55 - 70 mph, the steering wheel vibrates and a vibration is felt throughout the vehicle. When braking a pulsation is felt in the brake pedal and the car shudders as it slows. I have taken it to the dealer and they cannot duplicate the issue. I've seen that other Volvo XC-60 have had similar issues with brakes/rotors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486027September 23, 2022
ENGINE
Between 1000 -1500 miles Oil Level low Refill 1quart/ 1 liter request come on, had no Ideal this Volvo xc60 consume that much oil, I buy Castrol Edge High mileage SAE 5W-30 for engines over 75k at $12.98 including tax add, buying once to twice amount add up ..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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