Volkswagen Taos Complaints

507 consumer complaints on file.

#11628901December 4, 2024
SERVICE BRAKES, POWER TRAIN
Head Gasket Leaking Coolant, yes it's available for inspection Engine could cease to operate properly Head gasket leaking was confirmed by Volkswagen Dealer No, I had a low coolant light, manual says add fluid This is a very HIGH COST REPAIR Brake Pads were worn out at 16,000 miles, replace ourselves because out of warranty at the time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628375December 2, 2024
UNKNOWN OR OTHER
OCU module goes out. It takes out the SOS button. SOS light turns red and two lights on the dash turn on. This is the third time for this vehicle. Replace the module until it fails again, and throw another one at it. No actual fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627703November 27, 2024
ENGINE
We received a warning light stating to check coolant system. The dealership stated it was a leak at the head gasket. Our mechanic told us to not drive the car due to the risk of this condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627638November 27, 2024
ENGINE
Vehicle displayed instances of overheating but was told by dealership it wasn't a big issue and the vehicle was safe to drive. I took the vehicle to the dealership for scheduled maintenance and when I returned to pick up the vehicle I was told that coolant was leaking into the oil and the head gasket was defective. The service desk representative stated the head gasket is a known issue in the 2022-23 models. The engine will need to be taken out of the vehicle, taken apart, and a new gasket installed. I was also told this issue would most likely happen again due to the design of the gasket. Parts are on order and the dealership has the vehicle as it's not safe to drive prior to repairs being made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627023November 23, 2024
FUEL/PROPULSION SYSTEM
The fuel door release actuator seizes up and does not release fuel door. This vehicle does not have a manual fuel door release, therefore if you run out of gas you are not able to manually open the fuel door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626628November 21, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626452November 20, 2024
SERVICE BRAKES, ENGINE
Haven’t owned the vehicle for 2 years and I’ve already had to have brake lines replaced, windshield and now the head gasket has crapped out. Which apparently is a huge issue with this vehicle. It’s really the worst buy I’ve ever made. Trade in value, at just 2 years old, is only 19,000…when I paid 30….it’s really awful. Now I have to wait for, God only knows how long, because the parts are on back order, to have it fixed! Volkswagen has ruined me for ever loving their name.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625350November 14, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I have brought the Taos back to Volkswagen dealership repeatedly for failure of the infotainment screen this screen displays the back up camera when the car is put into reverse The dates :12/14/23 , 2/21/24 , 8/27/24 ,9/5/24 , 10/23/24 , 11/13/24. Each time inspections , repairs, updates have been made and through 11/5/24 the infotainment screen has continued to fail without warning leaving us without access to the back up camera ( along with other information). In discussing these issues with Taylor B, from Volkswagen customer service she states this is a known issue with the Taos but can not offer any solution to the problem Mileage and date of incident indicate the start of issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623013October 31, 2024
SERVICE BRAKES
Rear brake pads worn out at 30,000 miles. Never had a car ever need rear brake pads replaced before even after 150,000 miles. I understand some owners have had the rear brakes pad on this vehicle totally worn out at 10,000 miles. VW extended the warranty from 12k to 24k miles, so they must be aware they have an issue of premature wear. 24k miles falls between the regularly scheduled service intervals so when I took my vehicle for regularly scheduled service at 30,000 miles I was told they were worn out and now have a large expense. Pretty convenient for VW it seems. A lot of folks who do not take their car back to a dealership for oil changes every 10,000 miles are easily going to have rear brake failure as most places that change oil don't look at the brakes at all, and who anticipate rear brake wearing out in the first place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622521October 29, 2024
FUEL/PROPULSION SYSTEM
FUEL TANK SENOSOR HAS MALFUNCTIONED WITHIN 2 YEAR OF OWNING VEHICHLE. DEALER SAYS THE WHOLE FUEL TANK NEEDS TO BE CHANGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621394October 22, 2024
ENGINE
On August 4th, 2024 Volkswagen Taos coolant reservoir at 17,348 miles was nearly empty. Went to closest dealership, which could not set appointment to look at until October 21. Every couple hundred of miles, I have had to refill the coolant level. The VW Taos was finally able to be diagnosed with a head gasket failure on October 21, 2024 with 22,359 miles. The parts and fix are a couple of months out, with no current ETA. Was given back vehicle to drive in the meantime. This is a major safety issue, as the gasket could completely fail at any time. This is also causing premature wear on the engine, as coolant will be leaking into the oil. The manufacture, Volkswagen, was contacted and unable to offer any assistance and told to keep driving in the meantime, since the dealer gave me back the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620288October 17, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The radio system constantly blanks out and will not come back on for hours even after trying to turn it off and back on. There are major issues that point to the recalls that are known for the 2022 VE Taos however, there are no recalls for my specific vehicle. The vehicle check engine light is constantly on and there is constantly an issue with the fuel system. The Taos has issues with acceleration and shifting into other gears. The Taos now has a ticking sound and is at the mile range of (50,000- 60,000) which others who have complained about engine failures. This has been a current and ongoing problem with this vehicle and has cause a headache.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618730October 8, 2024
POWER TRAIN
The car was purchased new and now has 1,600 miles. On nine different occasions the car has stopped moving (but has not stalled) when trying to accelerate. In two of those instances (accelerating from a red light and entering a roundabout) I nearly had an accident. I've had the car at the dealership twice and I was told that there were no codes and the car was operating normally. I've found an internet post made by someone having the same issue. I'm not a mechanic, but my impression is that the transmission inadvertently temporarily thinks it is in neutral. This is a genuine safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617020September 28, 2024
ENGINE, POWER TRAIN
I recently started experiencing a delay in acceleration after my car has stopped at a light or stop sign. The car doesn’t immediately accelerate when the gas pedal is used but then it catches and takes off lunging forward very quickly. The has caused many close calls especially with left hand turns. I have almost been hit multiple times due to the car not going and oncoming traffic continuing. I have also almost rear ended other drivers due to the surge of acceleration when the car finally takes off. I took my car to the dealer for an oil change and brought this to their attention. They told me it was a known issue, particularly with the Volkswagen Taos. They said they had several vehicles come in for inspection citing the same problem. So I assumed they would have a solution since it is a known issue, but I was told there was nothing they could do to fix it. They told me this was why my check engine light was on when I brought my vehicle in, they tested for errors, found none, turned the light off, and sent me on my way with my vehicle still experiencing this “turbo lag”. I goggled the issue and there is a lot of information online and reports of the same experience but no solutions. Does someone need to die before car manufacturers are held accountable to fixing this? It is documented with the dealership that I had concerns about this and I will be taking legal action should an accident occur because of this issue because this isn’t right. They literally told me, “I would hate to charge you money for us to do work on your car knowing we cannot fix it.” And of course the issue didn’t show up until my car hit a certain number of miles. I bought the car brand new in 2021 and have maintained the required servicing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616341September 25, 2024
SERVICE BRAKES, ENGINE
a low coolant light went on . Brought car in and head gasket and rear brake pads need to be replaced. the car has 16000 miles on it. This is unacceptable. !!!!!!!!!!!! I would like to know if the car will be replaced with the same faulty brake pads and the same faulty head gasket. These are know issues so why hasn't VW fixed both these parts and why would I want to same ones in my car that are known to be faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615924September 23, 2024
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
On 9/5/2024 I brought the vehicle into the dealer for the 30000 mile service. Upon inspection the dealer found the rear brake pads were badly worn and needed replacement and that they were not under warranty and that I would be responsible for the cost. In February 2024 Volkswagen sent me a notice that they were extending the warranty on the rear pads to 24000 mi / 2 years from 12000 mi / 1year but did not indicate why. I referenced this notice to the dealer and stated I thought the pads should be covered as even though I had 30000 miles on the vehicle it was only 18 months old and that the large discrepancy between the front and rear brake pads 10 mm vs 2 mm showed that the rear pads were subpar. That has gone nowhere. I have been trying to negotiate some kind of middle ground on this but with no resolution a this point. I realize the Web is not always a reliable source of information but I have found incidents similar to mine which also include two other issues that my vehicle has : Head gasket failure causing coolant leaks - this was found on my vehicle with repairs scheduled as soon as the parts come in. And severe hesitation during acceleration which was identified as a turbo issue which was corrected by an “ adaptation “ of the turbo which I should monitor ongoing which leads me to believe this could be a continuing issue. These two repairs were under warranty. Both of these issues pose concerning safety and performance issues. And a previous problem with the display screen that shows the backup camera, which was corrected after repeated visits . All these issues on the vehicle less than 2 years old cause me great concern about it being a safe car ongoing. I hope you find this information useful. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615792September 21, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I was attempting to turn left across on coming traffic, plenty of room safety wise. The engine lagged and would not speed up. Pedal almost the the floor and I was going maybe 5 mph, the car was barley rolling and had the two cars coming not been paying attention I would have been tboned. Once through the intersection the vehicle aggressively sped up. Took the vehicle into the dealership they had it 28 days, confirmed they felt the engine lag and ran diagnostics and couldn’t find anything wrong but whatever they did fixed it for about 3 weeks and now the engine is lagging again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615630September 20, 2024
SERVICE BRAKES
Rear brakes had premature brake pad wear and needed to be replaced at 11k miles and 14 months of vehicle ownership (Dec 2023) - warranty extension was granted due to low miles and length of owners. Once again rear brakes have premature pad wear and need to be replaced at 19k miles and 2 years of ownership. This has cost has been denied by both the dealership and VW. Premature rear brake pad wear (replacing pads every 7-9k miles) is a defect, not an anomoly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615280September 18, 2024
ENGINE, ELECTRICAL SYSTEM
The vehicle has 8000 miles on it and was sold to me knowing it had a well known head gasket problem. The vehicle has acceleration and overheating problems when it runs out of coolant which is leaking. The problem has been confirmed by suburban Vw in Farmington hills Michigan and it has been in service there since [XXX]. I reported the problem 8 months after purchase but they were unable to take it in due to many different reasons including lack of spare parts, not enough staff and no rental cars. I have had to top the coolant up on 5 occasions and have had leaks and stains on my garage floor which I reported INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614692September 15, 2024
SERVICE BRAKES
Parking brake randomly engaged on vehicle without button engagement. Also is able to engage while vehicle is not in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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