Volkswagen Routan Complaints

784 consumer complaints on file.

#10399790May 10, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT ANY WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER PLACING IT IN THE PARK POSITION. THE VEHICLE WAS INSPECTED BY A DEALER WHO ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS ALSO CONTACTED AND ADVISED HER THAT SHE WAS NOT INCLUDED IN ANY RECALLS. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398128April 28, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 45 MPH THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO DRIVE TO THE SIDE OF THE ROAD AND RESTART THE VEHICLE. THE FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE WIND MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THEY WERE NOT AWARE OF A RECALL. NHTSA CAMPAIGN RECALL NUMBER 11V151000 (ELECTRICAL SYSTEM:IGNITION:SWITCH) WAS RELATED TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395478April 11, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, WHEELS
WHILE TRYING TO CHECK THE TIRE PRESSURE, THE VALVE STEMS BROKE OFF ON TWO OF THE TIRES (ONE IN THE FRONT, ONE IN THE REAR) CAUSING THE TIRES TO DEFLATE COMPLETELY WITHIN 10 SECONDS. HAD THIS OCCURRED WHILE DRIVING THE VEHICLE, THIS INCIDENT WOULD LIKELY HAVE RENDERED THE VEHICLE UNCONTROLLABLE WITH POTENTIALLY SERIOUS CONSEQUENCES TO THE HEALTH AND SAFETY OF PASSENGERS AND OTHERS. THE DEALER WILL REPLACE THE VALVES BUT HAS ADVISED ME THAT THIS ISSUE IS NOT COVERED BY WARRANTY. SINCE MY VEHICLE IS PROBABLY NOT THE ONLY ONE AFFECTED I WILL TRY TO CARRY THIS TO A HIGHER LEVEL THROUGH MY DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394007April 2, 2011
ELECTRICAL SYSTEM
DEATH & INJURY RISK! VOLKSWAGEN 2010 ROUTAN SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY AT 65MPH. THIS HAS HAPPEN MORE THAN A FEW TIMES. TODAY IS THE LAST STRAW AS I WAS DRIVING ON THE HIGHWAY WITH MY KIDS. I BARELY SURVIVE THE INCIDENT. I HAVE BEEN TAKING THE VEHICLE TO VW SERVICE MULTIPLE TIMES. I KEEP GETTING THE RUNAROUND AND THEY SAY THE VEHICLE IS FINE AS THEY CANNOT REPRODUCE THE ISSUE. I GUESS MY KIDS' LIVES ARE NOT IMPORTANT TO VW. THE VAN IS BRAN NEW AND ONLY HAS 8K MILES. VW SAID THAT THEY COULD NOT DO ANYTHING AND THE ONLY ADVICE WAS THAT IF IT SHUTS OFF AGAIN DONOT TURN ON THE VEHICLE STAY WHERE YOU ARE JUST CALL ROAD SIDE ASSISTANCE. THAT IS THE MOST RIDICULOUS ADVICE I HAVE EVER HEARD! I WOULD NEED TO STAY IN THE MIDDLE OF THE HIGHWAY OR IN BETWEEN A TRAFFIC INTERSECTION WITH MY KIDS. I HAVE STRUGGLED SO MUCH TO ESCALATE THIS AND NOW FINALLY VW HAS REPLACE THE IGNITION SWITCH BASE ON THE 03/10/11 RECALL. THIS VAN ALSO HAS OTHER PROBLEMS WITH THE AUTOMATIC DOORS. THESE DOORS SMASH MY KIDS AND HAVE HAD SOME INJURIES BECAUSE OF THIS. YOU TRIGGER THE DOORS TO OPEN AND YOU THINK THEY WILL REMAIN OPEN BUT THEY DON'T LOCK. THE DOORS RAPIDLY CLOSE THEM SELF, TRAPPING ANYTHING IN THEIR WAY. THE SAME BEHAVIOR HAPPENS AS YOU WALK AWAY AND THINK THE DOOR WILL SHUT AND LOCK. YOU COME BACK FROM WALMART AND SEE THAT THE DOORS ARE WIDE OPEN. THE LAST THING I NEED IS SOME SICKO HIDING IN THE VEHICLE AND I THINK MY VEHICLE IS SAFE FOR ME AND MY KIDS. ALSO WHEN YOU PUT THE VAN IN REVERSE THE VEHICLE STUTTERS AND JERKS WITH LITTLE TORK. I HAVE TAKEN THE VEHICLE FOR THESE ISSUES AS WELL AND THEY ARE NOT ABLE TO REPLICATE SO THEY CANNOT DO ANYTHING. IN THE PROCESS OF ALL OF THIS I HAVE ALSO FOUND THE MOST DEPRESSING NEWS, MY VW IS ACTUALLY A CHRYSLER. I COULD NOT BELIEVE IT WHEN I HEARD THIS BUT I CONFIRMED IT. NO ONE EVER TOLD ME THAT I WAS ACTUALLY BUYING A CHRYSLER VAN. I THOUGHT I WAS BUYING A GERMAN VEHICLE. THESE HORRIBLE EVENTS HAVE BEEN TRAUMATIZING. *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10394009April 2, 2011
ELECTRICAL SYSTEM
DEATH & INJURY RISK! VOLKSWAGEN 2010 ROUTAN SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY AT 65MPH. THIS HAS HAPPEN MORE THAN A FEW TIMES. TODAY IS THE LAST STRAW AS I WAS DRIVING ON THE HIGHWAY WITH MY KIDS. I BARELY SURVIVE THE INCIDENT. I HAVE NOT PICKED UP THE CAR FROM SERVICE SINCE AND I AM TRYING TO GET VW TO PUT IN ON ANOTHER VEHICLE. I HAVE READ THAT OTHER PEOPLE HAVE HAD THESE REPAIRS DONE AND THEY STILL ARE SHUTTING OFF AND SQUASHING THEIR KIDS. I HAVE SPOKEN TO VW SINCE I TURN IN MY CAR FOR SERVICE AND TOLD THEM I DON'T WANT THE VEHICLE ANY MORE. VW KEEPS GIVING THE RUNAROUND AND HAVE BEEN STRINGING ME ALONG TELLING ME THAT THEY WILL HELP ME BUT TO WAIT FOR THEIR CALL TOMORROW. I HAVE BEEN WAITING FOR OVER 2 WEEKS SINCE I TOOK THE VAN IN TO SERVICE. EVERY DAY I CALL BACK AS THEY DON'T KEEP THEIR PROMISE OF A CALL BACK. I HOWEVER GET THE SAME INDIVIDUALS AND THEY SAY THEY CAN'T DO ANYTHING UNTIL THE CAR GETS FIXED. WELL WHAT IF THEY CAR DOES NOT GET FIXED OR TAKES MONTHS, AM I SUPPOSED TO WAIT? I STRUGGLE SO MUCH TO GET A CAR RENTAL FROM THEM AND WHEN I DID, THEY GOT ME A COMPACT VEHICLE. I CAN'T TRANSPORT MY FAMILY IN THAT! AFTER COMPLAINING SO MUCH THEY FINALLY APPROVED A LARGER VEHICLE RENTAL. I HAVE RECEIVED THE CALL FROM SERVICE SAYING THE VEHICLE IS READY FOR PICKUP AND IT HAS BEEN REPAIRED. I CALLED VW AGAIN NOW THAT THE CAR SERVICE IS COMPLETED AND NOW THE VW PEOPLE ARE SAYING THAT THEY CAN'T DO ANYTHING AND TO PICK UP THE VEHICLE. WHY STRING ME ALONG IF YOU KNOW THAT WAS THE ONLY OPTION THEY WERE GOING TO GIVE ME. THEY SAID TO GIVE THEM ONE MORE DAY AND TO EXPECT A CALL BACK AGAIN. I ASKED THEM WHAT IS THE PROCEDURE OR THE PLAN BUT THEY SAID THEY COULD NOT TELL ME ANYTHING ABOUT THEIR INTERNAL PROCESSES AND TO JUST WAIT FOR A CALL. I GUESS AT THIS TIME I HAVE NO CHOICE BUT TO TAKE LEGAL ACTION. I HAVE BEEN A LOYAL VW OWNER FOR 8YRS BUT IF VW DOES NOT PUT ME IN A GERMAN VEHICLE I CAN EXPECT LEGAL ACTION IS THE ONLY ALTERNATIVE. *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10390455March 17, 2011
SERVICE BRAKES, HYDRAULIC
PREMATURE REAR BRAKE FAILURE. WITH 40K MILES THE REAR CALIPER LOCKED CAUSING BURNING OF THE PADS, AND REQUIRING COMPLETE REPLACEMENT OF ALL REAR BRAKE COMPONENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390237March 15, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THIS IS MY SECOND COMPLAINT. I'M STILL WAITING ON THE OTHER TO HEAR BACK ON. NOW IT SEEMS TO BE THE TRANSMISSION. WHEN I'M SHIFTING OUT OF PARK INTO REVERSE OR DRIVE IT JAMS AND MAKES A REALLY BAD NOISE LIKE IF IT IS GOING TO BREAK OFF. THIS HAPPENS OFTEN AND HAS BEEN DOING THIS FOR ABOUT A MONTH. I WILL BE TAKING IT IN TO THE DEALER TO SEE WHAT THEY CAN FIND AND ALSO HAVE THEM HOPEFULLY RESOLVE MY OTHER COMPLAINT WHICH IS STILL THE TICKING NOISE AND THE BRAKE SKIDDING STILL HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10391248March 11, 2011
ENGINE AND ENGINE COOLING
WHILE DRIVING ON A HIGHWAY AT 65 MPH MY CAR SUDDENLY SHUT OFF AND THE STEERING WHEEL TIGHTEN UP. I WAS IN THE LEFT LANE AND WAS ABLE TO GET OVER TO THE SHOULDER. I TURNED THE VEHICLE OFF AND IT TURNED BACK ON WITH NO PROBLEM. A SECOND INCIDENT OCCURRED 03/09/11 AS I WAS ATTEMPTING TO TURN RIGHT AT AN INTERSECTION. MY STEERING WHEEL WAS SO TIGHT THAT I COULD NOT MAKE THE TURN AND HAD TO DRIFT TO THE OTHER SIDE OF THE INTERSECTION BECAUSE I HAD ALREADY SLOWED DOWN TO MAKE THE TURN. AGAIN THE CAR TURNED BACK ON. MY CAR ALSO FREQUENTLY STALLS IMMEDIATELY UPON TURNING IT ON BUT I THOUGHT NOTHING OF IT UNTIL IT STARTED STALLING WHILE DRIVING. I TOOK IT IN FOR SERVICE AND WAS TOLD THAT THEY COULD NOT REPLICATE THE PROBLEM AND THAT THE COMPUTER WAS NOT INDICATING A PROBLEM. THEREFORE THE CAR WAS FINE AND I SHOULD COME AND PICK IT UP. I INFORMED THEM WHEN I DROPPED THE CAR OFF THAT I READ ONLINE THAT THERE WAS A PENDING RECALL FOR THE IGNITION SWITCH THAT WAS RELEASED ON 03/10/11; HOWEVER, THE DEALERSHIP INFORMED ME THAT THEY COULD NOT REPLACE THE IGNITION SWITCH UNTIL THE RECALL WAS OFFICIAL SOMETIME IN APRIL BECAUSE THEY WOULD NOT BE REIMBURSED. I HAVE FILED A COMPLIANT WITH VW AND AM WAITING FOR A RESPONSE FROM THE REGIONAL MANAGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389619March 9, 2011
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, OTHER
I PURCHASED A 2010 VW ROUTAN IN MAY 2010. I HAVE HAD MULTIPLE ISSUES WITH THE VEHICLE SINCE THAT TIME - ELECTRICAL ISSUES WITH THE SLIDING DOORS, TRANSMISSION NOT SHIFTING CORRECTLY, THE VEHICLE'S STRAINED ABILITY TO BACK UP WHEN STOPPED/PARKED ON A DECLINE. THE ONLY ISSUE WHICH HAS BEEN SATISFACTORILY ADDRESSED TO DATE IS THE SLIDING DOOR ELECTRICAL ISSUE. MY MOST PRESSING CONCERN, HOWEVER, INVOLVES A STALLING ISSUE WHICH OCCURS WITHOUT WARNING AND WITHOUT ANY PARTICULAR PATTERN. ON SEPTEMBER 2, 2010, WHILE TRAVELING ON THE INTERSTATE AT APPX 60 MPH THE VEHICLE STALLED OUT. FORTUNATELY, MY HUSBAND WAS DRIVING AND WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. ONCE STOPPED, THE VEHICLE RESTARTED WITHOUT TROUBLE AND WE WERE ABLE TO REACH A SAFE LOCATION TO CALL THE DEALERSHIP. THE DEALERSHIP HAS BEEN UNABLE TO IDENTIFY ANY PROBLEMS WITH THE VEHICLE AS THEY SAY THE "DIAGNOSTIC TESTS" SHOW NOTHING IS WRONG AND THAT IT IS OPERATING ACCORDING TO THE MANUFACTURER DESIGN. I PURCHASED THIS VEHICLE IN LARGE PART TO THE VW HIGH SAFETY RATING, YET, I AM NOT CONVINCED THIS VEHICLE LIVES UP TO THAT STANDARD. I PREVIOUSLY OWNED A VW PASSAT PRIOR TO THE PURCHASE OF THE ROUTAN AND WAS VERY PLEASED. HOWEVER, I CANNOT SAY THE SAME ABOUT MY EXPERIENCE WITH THE ROUTAN. A VEHICLE THAT STALLS WITHOUT EXPLANATION IS A SAFETY CONCERN WHICH I WOULD HOPE WOULD BE INVESTIGATED AND ADDRESSED IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386378March 3, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
OUR 2010 VW ROUTAN ROLLS BACK SEVERELY ON EVEN A SLIGHT INCLINE WHEN IN DRIVE OR REVERSE. THE DEALER'S TECH AGREED IT WAS ABNORMAL AND THE SERVICE MANAGER THOUGHT SO, TOO, BUT, ACCORDING TO VW SPECS, IT IS "NORMAL." WE FEAR THAT ON AN INCLINE STOP, SUCH AS AT A STOP SIGN, IT WILL ROLL BACK AND HIT THE CAR BEHIND US OR ANY PERSON/OBJECT BEHIND US. WHEN IN REVERSE ON AN INCLINE, WE FEAR HITTING SOMEONE/SOMETHING IN FRONT OF THE CAR, BECAUSE OF ITS PROPENSITY TO ROLL FORWARD. THERE IS NOT ENOUGH TIME FOR ONE TO GET ONE'S FOOT FROM THE BRAKE PEDAL TO THE GAS TO MAKE IT SAFE ENOUGH TO DRIVE. THE COMPANY HAS CONVEYED TO US THAT OUR ONLY RECOURSE IS THROUGH THE DEALER, AND WE'VE DONE THAT WITH NO SATISFACTION FOR OUR SAFETY CONCERNS. THEY SAY "THEY ALL DO THIS," AND IF THAT'S THE CASE, WE BELIEVE THEY ARE "ALL" UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384309February 24, 2011
SERVICE BRAKES, HYDRAULIC
BRAKES STARTED SHAKING AT AROUND 3,000 MILES. WHEN THE BRAKES WERE APPLIED THE WARPED ROTORS CAUSED A SHIMMY THAT WAS ALMOST UNCONTROLLABLE. THE DEALER TURNED THE ROTORS AND WITHIN 500 MILES THEY EXHIBITED THE SAME PROBLEM AGAIN. THE DEALER THEN CHANGED ALL FOUR ROTORS. THE VEHICLE NOW HAS 20,000 MILES AND IS SHOWING THE SAME PROBLEM AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384398February 24, 2011
SERVICE BRAKES, HYDRAULIC, STEERING, ENGINE AND ENGINE COOLING
2010 ROUTAN WITH LESS THAN 10K MILES ON IT. WHILE DRIVING ON A CITY STREET THE VEHICLE SHUT OFF LEAVING US WITH NO POWER BRAKES, NO POWER STEERING AND VERY LITTLE CONTROL OF THE CAR. MY HUSBAND WAS ABLE TO PULL OVER AND WAIT FOR THE CAR TO STOP. HE THEN PUT IT IN PARK AND RESTARTED IT. WE TOOK IT STRAIGHT TO THE DEALERSHIP SERVICE. THE SAME THING HAD HAPPENED TO ME THE DAY BEFORE AND AT LEAST A DOZEN TIMES BEFORE THAT. I THOUGHT IT WAS SOMETHING I WAS DOING. VW SERVICE CAN FIND NOTHING WRONG WITH THE VEHICLE AND WE HAVE MADE IT CLEAR THAT THEY CAN KEEP IT UNTIL THEY DO. WE DO NOT FEEL SAFE AND WILL NOT TRUST OUR LIVES OR THE LIVES OF OUR CHILD AND FRIENDS IN THIS CAR. I HAVE HEARD MANY OTHER PEOPLE WITH THIS SAME PROBLEM. SOMETHING NEEDS TO BE ADDRESSED ASAP. I HAVE CONTACTED VW AND NOTIFIED THEM OF THE PROBLEM AND WAITING FOR A CALL BACK. ALSO WAITING FOR NEWS ON OUR VEHICLE..DAY 2 AT THE SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383231February 18, 2011
SERVICE BRAKES, HYDRAULIC
BAD REAR BRAKES / ROTORS. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382614February 14, 2011
SERVICE BRAKES, HYDRAULIC
THE ROTORS IN MY 2009 VW ROUTAN HAD TO REPLACED AFTER 3900 MILES AND NOW AGAIN AT 9930 MILES. THE VAN SHAKES HORRIBLY WHEN BRAKING ON THE FREEWAY OR GOING DOWNHILL - USUALLY ASSOCIATED WITH ANY SPEED OVER 40 MILES AN HOUR. THE SERVICE AT THE DEALERSHIP SEEMED AWARE THAT IT WAS A CONTINUAL PROBLEM. THE ROTORS WILL ALWAYS BECOME WARPED, THE VAN WILL SHAKE, AND WE WILL HAVE TO TAKE THE VAN IT TO HAVE TO ROTORS ADJUSTED - ACCORDING TO MY RECORDS, ROUGHLY EVERY 4000 MILES. THE VAN HAS 10040 MILES ON IT AND IS 1 YEAR OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377983January 20, 2011
STRUCTURE:BODY:DOOR, SERVICE BRAKES, HYDRAULIC, POWER TRAIN:AUTOMATIC TRANSMISSION, SEATS
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE THE VEHICLE WAS PARKED WITH THE KEY IN THE IGNITION, THE REAR DOOR OPENED AND WOULD NOT CLOSE. THE CONTACT TURNED THE VEHICLE OFF AND RESTARTED IT; THE DOOR THEN CLOSED. SHE STATED THAT ONCE A CHILD'S HANDS GOT CAUGHT IN THE REAR DOOR. THE VEHICLE WAS TAKEN TO TWO AUTHORIZED DEALERS SEVEN TIMES; ONCE THE DEALER VACUUMED THE CHANNELS WHERE THE PULLEYS WERE LOCATED. THE DOORS HESITATED AFTER BUT DID NOT STAY OPEN. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC FOR BRAKE ISSUES AS THE BRAKES WERE GRINDING AND WAS INFORMED THAT THE REAR DRUMS AND ROTORS NEEDED TO BE REPLACED. THE TRANSMISSION HESITATED AND THE SEAMS WERE SEPARATING ON THE REAR PORTION OF THE FRONT SEATS. THE VEHICLE HAD NOT BEEN REPAIRED. THERE WERE FIVE RECALLS FOR THE VEHICLE BUT THE REPAIRS HAD NOT BEEN PERFORMED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000 AND THE CURRENT MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10377944January 19, 2011
EQUIPMENT, SERVICE BRAKES, HYDRAULIC
ROUTAN SEEMED TO JOLT/SKID WHEN BRAKE WAS PRESSED. THIS WOULD HAPPEN APPROXIMATELY EVERY 3RD DAY. TOOK IT TO THE DEALERSHIP AND THEY FOUND THE ROTORS WERE WORN. THIS I CANNOT UNDERSTAND WHEN IT IS A NEW 2010 WHICH I PURCHASED IN AUGUST OF 2010. I DO NOT COMPREHEND AND UNDERSTAND THEIR EXPLANATION. THE DESCRIBED HOW THE ROTOR WORKS ALONG WITH THE BRAKE. BOTTOM LINE IS A MORE SENSIBLE MATERIAL IS BEING USED. THEY WERE NOT REPLACED ONLY TOUCHED UP. MAKES NO COMPLETE SENSE AND TO ME IS ALREADY A SAFETY HAZARD. ALSO THERE IS A TICKING SOUND COMING FROM THE ENGINE BUT THEY COULD NOT DETECT/FIND IT. I'M TO GO BACK AND DO A TEST DRIVE WITH THEIR TECHNICIAN SO THAT I CAN POINT OUT TO THEM THE SOUND. WELL TODAY WHEN I STARTED THE ROUTAN IT HAS MORE OF A CLICKING SOUND WHICH WAS NOT THERE BEFORE. I WOULD HEAR THE SOUND ONLY WHEN THE GAS PEDAL WAS BEING USED. WHEN GAS PEDAL WOULD BE RELEASED IT WOULD GO AWAY BUT NOW IT IS A CONSTANT SOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369603December 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CAR FAILED TO SLOW DOWN OR STOP WHEN APPLYING PRESSURE TO BRAKES AT TRAFFIC LIGHT. HAD TO TURN IGNITION OFF IN ORDER TO HAVE CAR SLOW DOWN AND THAN EVENTUALLY STOP. ALSO FAILED TO BACK UP WHEN PRESSING GAS PEDAL AT FIRST AND THAN JUMPED INTO GEAR WHEN FOOT WAS RELEASED. THE CHECK ENGINE LIGHT WENT ON AND IT WAS TAKEN TO BE FIXED. THE CODES THAT CAME UP WERE PO731 AND PO935. WAITING ON PARTS TO COME IN. ALSO, THE TIRE SENSOR ON THE CAR WAS DEFECTIVE. I HAVE BEEN WAITING FOR 43 DAYS NOW. I HAVE ASKED FOR THE PARTS FROM VOLKSWAGEN NOW TO SAVE THE PARTS TWO TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367859November 26, 2010
STRUCTURE:BODY:DOOR
2009 VW ROUTAN, ELECTRIC DOOR FAILURE. DOORS FAIL TO STOP, THERE'S NO SENSOR, CLOSING ON YOUR HAND OR WHATEVER. ALSO RANDOMLY FAIL TO CLOSE, CLOSE HALF WAY, RE-OPEN, OPEN WITHOUT WARNING. THIS IS UNSAFE. WE HAVE TWO SMALL DOGS, IF ONE OF THE DOGS ACCIDENTALLY STEPS THRU THE DOOR WHILE IT'S CLOSING, IT WILL CLOSE ON THE DOG. I WOULD NEVER HAVE BOUGHT THIS CAR IF I HAD KNOWN. I'M THINKING OF HAVING THE ELECTRIC DOORS DISENGAGED. READ THAT OTHER OWNERS HAD DOOR CATCH FIRE. I WANT TO RETURN THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367104November 22, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER AND SHUT OFF WITHOUT WARNING. THE CONTACT WAS CONCERNED THAT A CRASH WOULD RESULT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE COMPUTER SYSTEM WAS RE-FLASHED AND THE ABS MODULE WAS REPLACED; THE FAILURE CONTINUED. THE CONTACT CALLED THE MANUFACTURER BUT HAD YET TO BE CONTACTED. THE FAILURE MILEAGE WAS 2,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367035November 21, 2010
SERVICE BRAKES, ELECTRIC
BRAKING IS INADEQUATE AND IS LIKELY TO FAIL AS BRAKE ROTORS ARE WARPED AFTER LESS THAN A 8,000 MILES. WARPED ROTORS COULD AFFECT ABS SYSTEM AND LEAD TO MORE ACCIDENTS. VW HAS REPLACED ROTORS WITH SAME PART NUMBER SO PROBLEM REPEATS ITSELF SHORTLY AFTER INSTALLATION. VW NEEDS TO IMPROVE THEIR BRAKES FOR THIS VEHICLE GIVEN THE SAFETY OF THE TYPICAL CUSTOMER IS USUALLY A FAMILY OF FOUR OR MORE. A RECENT SEARCH ON GOOGLE SHOWS THAT MANY OTHERS HAVE REPORTED SIMILAR PROBLEMS TO VW WHO CONTINUES TO SIMPLY REPLACE THE PART WITH THE SAME ONE. THEY NEED TO TAKE THIS SERIOUSLY AND ENGINEER A BETTER BRAKING SYSTEM FOR THIS VEHICLE OR BUY BETTER QUALITY BRAKING COMPONENTS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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