Volkswagen Routan Complaints
784 consumer complaints on file.
- #10365461November 12, 2010LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHEN SHE LOCKED THE DOORS, THE CHILDREN WERE UNABLE TO EXIT FROM THE INSIDE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS UNAVAILABLE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10361903October 23, 2010POWER TRAIN:AUTOMATIC TRANSMISSION
JUST OVER 2 MONTHS AFTER HAVING MY 2010 VW ROUTAN, ON AT LEAST 5 OCCASIONS I STARTED THE CAR AND IT IMMEDIATELY TURNED OFF. I ALSO NOTICED THE TRANSMISSION SEEMED TO BE STRUGGLING EVERY ONCE IN A WHILE. I EVENTUALLY TOOK THE CAR INTO THE DEALER SERVICE DEPARTMENT AND THEY TOLD ME THEY WERE UNABLE TO FIND ANYTHING WRONG. TODAY, WHICH IS ABOUT 1 WEEK SINCE GETTING THE CAR BACK FROM THE DEALER, I WAS DRIVING ON THE HIGHWAY WITH MY 3 KIDS IN THE BACK AND WHILE DRIVING THE ENGINE TURNED OFF WITH NO WARNING. IT WAS AS IF THE CAR WAS IN NEUTRAL ALL OF A SUDDEN. I WAS ABLE TO PULL OVER TO THE SIDE OF THE HIGHWAY AND TURNED OFF THE CAR. IT THEN TURNED BACK ON. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10360704October 15, 2010SERVICE BRAKES, AIR
SHAKING BRAKES REPORTED TO DEALERSHIP. ROTOR REPAIRED UNDER WARRANTY, BRAKES REPAIRED AT OUR EXPENSE. <5000 MILES LATER, SAME PROBLEM - DEALERSHIP TELLING US TO REPLACE ROTERS AND BRAKES, AGAIN. IRONICALLY, THE ROUTAN THAT THE DEALER USED TO SHUTTLE ME TO AND FROM THE SERVICE STATION WAS SHAKING WHILE BRAKING... *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10360597October 15, 2010SERVICE BRAKES, HYDRAULIC
EXCESSIVE VIBRATION DURING LIGHT/MODERATE BRAKING- THIS HAS BEEN NOTICEABLE AT A VERY EARLY MILEAGE. AFTER 16,000 MILES THE NOISE AND VIBRATION HAS BECOME VERY ANNOYING- THE WHOLE VEHICLE VIBRATES. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10360192October 12, 2010POWER TRAIN:AUTOMATIC TRANSMISSION
ON MONDAY, OCTOBER 4TH, 2010, I PULLED INTO MY DRIVEWAY AND PLACED THE 2009 VOLKSWAGEN ROUTAN IN PARK. THE ENGINE WAS STILL RUNNING WHILE I FINISHED UP A PHONE CALL THROUGH THE BLUETOOTH AND PROCEEDED TO LISTEN TO THE RADIO WHILE CLEANING OUT THE VAN. I WALKED AROUND THE EXTERIOR OF THE VEHICLE LEANING IN TO CLEAN THE INTERIOR OF THE CAR. I NEEDED TO GO INSIDE THE HOUSE, SO, STANDING OUTSIDE DRIVER'S SIDE OF THE VAN I REACHED ACROSS THE SEAT TO TURN OFF THE ENGINE AND REMOVE THE KEYS. AS SOON AS I DID THIS, THE VAN JOLTED BACKWARD AND CONTINUED TO TRAVEL DOWN MY DRIVEWAY. MY UPPER BODY WAS STILL INSIDE THE CAR. I TRIED TO DEPRESS THE EMERGENCY BRAKE WITH MY RIGHT HAND WHILE I HELD TIGHTLY ONTO THE STEERING WHEEL WITH MY LEFT. I WASN'T ABLE TO STOP THE CAR BUT I WAS ABLE TO TURN THE WHEEL SO THAT THE VAN CRASHED INTO A TREE ON MY PROPERTY, INSTEAD OF GOING INTO THE STREET. WHEN THE VAN HIT THE TREE, THE FORCE THREW ME OUT OF THE VEHICLE AND ONTO THE DRIVEWAY. I WAS TAKEN TO THE HOSPITAL BY MY HUSBAND WHERE THE FOUND THAT I HAD BROKEN 2 RIBS, SPRAINED MY LEFT SHOULDER AND SUSTAINED EXTENSIVE SOFT TISSUE DAMAGE. I ALSO SUFFERED SEVERAL CUTS AND SCRAPES AND NUMEROUS BRUISES. AT THIS POINT IN TIME, NOTHING HAS BEEN DONE TO CORRECT THE FAILURE. *TR
- Crash:
- Yes
- Fire:
- No
- Injuries:
- 1
- Deaths:
- 0
- #10359061October 4, 2010SUSPENSION, STEERING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE BEGAN ABNORMALLY PULLING TO THE RIGHT, CAUSING DIFFICULTY IN STEERING. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER TO HAVE A WHEEL ALIGNMENT PERFORMED AND TO HAVE THE TIRES ROTATED YET THE FAILURE PERSISTED. THE CONTACT STATED THERE WERE MANY COMPLAINTS ONLINE REGARDING THE SAME YEAR, MAKE AND MODEL AS HIS WITH COMPLAINTS OF THE VEHICLE PULLING TO THE RIGHT INDEPENDENTLY. THE CONTACT WAS CONCERNED OF A POTENTIAL CRASH INVOLVED WITH THE FAILURE OCCURRING. THE FAILURE MILEAGE WAS 200. UPDATED 01/26/11*LJ UPDATED 04/18/11
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10359146October 4, 2010STEERING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BEGAN PULLING INTO THE RIGHT DIRECTION INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES FOR THE IDENTICAL FAILURE. A FRONT END ALIGNMENT WAS PERFORMED TWICE AND THE REAR AXLE WAS ALSO REPLACED. THE FAILURE PERSISTED FOLLOWING REPAIRS. THE CONTACT WAS IN THE PROCESS OF TAKING THE VEHICLE BACK TO THE DEALER. THE FAILURE MILEAGE WAS 4.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10356966September 22, 2010POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING
TL* THE CONTACT OWNS 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE TRANSMISSION AND STEERING GOES OUT ON THE VEHICLE. THE VEHICLE WILL STOP WHILE DRIVING AT ANY SPEED AND THE STEERING WILL FAIL. IF THE VEHICLE IS TURNED OFF AND RE-STARTED THE TRANSMISSION WILL WORK, BUT THE VEHICLE WILL CONTINUE TO SHIFT VERY HARD AND THERE IS A LOUD BANGING SOUND AND IT FEELS LIKE SOMEONE HIT THE VEHICLE. THE VEHICLE GIVES NO WARNING BEFORE THE FAILURES OCCUR. THE DEALER HAS INSPECTED THE VEHICLE AND STATED THAT THEY CANNOT FIND ANY PROBLEMS WITH THE TRANSMISSION. THE FAILURE MILEAGE AND CURRENT MILEAGES WAS 659.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10354924September 10, 2010SERVICE BRAKES, HYDRAULIC
MY BRAKES AND ROTORS HAVE GONE OUT TWICE IN MY BRAND NEW VW ROUTAN. ONCE AT 5,000 MILES AND AGAIN AT 10,000 MILES. IT HAS HAD A TON OF OTHER PROBLEMS AND HAS BEEN IN THE SHOP FOR WEEKS AT A TIME. MULTIPLE RECALLS HAVE BEEN REPAIRED AT EACH SERVICE AS WELL. ENTIRE VEHICLE SHAKING AND BRAKES NOT WORKING CORRECTLY BOTH TIMES. I AM AFRAID TO DRIVE IT WITH MY BABY IN THE CAR. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10353934September 5, 2010ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
2009 VOLKSWAGEN ROUTAN. 1) NORMAL VEHICLE, 22000 MILES, PUT AWAY IN ATTACHED GARAGE AT NIGHT. BEDROOMS ABOVE GARAGE. 2) BEFORE GOING TO BED I CHECKED TO BE SURE GARAGE DOOR WAS CLOSED. I FOUND VEHICLE IN GARAGE RUNNING. 3) VEHICLE HAS REMOTE START KEY. KEY SHOULD ONLY ACTIVATE PUSHING FIRST DOOR LOCK BUTTON AND THEN REMOTE START BUTTON TWICE. CHECKING SYSTEM I FOUND ONLY PUSHING REMOTE START BUTTON WILL START THE VEHICLE UNLOCKED. THIS IS A POSSIBLE DEADLY INCIDENT AS CARBON MONOXIDE WOULD UNDOUBTEDLY HAVE KILLED MY WHOLE FAMILY AS WE SLEPT HAD I NOT BEEN THOROUGH IN CHECKING THE GARAGE DOOR. A CHILD COULD PUSH THE BOTTOM OR IT CAN BE PUSHED INADVERTENTLY IN A POCKET OR IF SOMETHING WERE SET ON IT. I KNOW THIS NOW WE ARE SAFE BUT OTHER PEOPLE ARE BOUND TO ENCOUNTER THIS INCIDENT. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10352967August 31, 2010POWER TRAIN:AUTOMATIC TRANSMISSION, SEATS
I HAVE HAD MY VOLKSWAGEN ROUTAN FOR ABOUT A YEAR AND A HALF. IN THAT TIME THE TRANSMISSION HAS GONE OUT TWICE NOW. THE FIRST TIME WAS AT 6K MILES AND IT WAS AT THE DEALER FOR 2 MONTHS BEFORE IT WAS FIXED. THERE WAS EVERY EXCUSE IN THE BOOK, FIRST THEY DIDN'T HAVE A TECH QUALIFIED TO FIX IT SO THEY HAD TO WAIT ON AN OUT OF STATE TECH TO COME IN. PARTS WERE BACKORDERED AND WHEN THEY CAME IN THE "FIX" DIDN'T WORK SO THEY HAD TO ORDER A NEW TRANSMISSION. NOW AT 15K MILES I STARTED HAVING MORE PROBLEMS WITH THE TRANSMISSION AND THE REAR POWER FOLDING SEAT WAS BROKEN. I RELUCTANTLY TOOK IT BACK TO THE DEALER BUT WAS ASSURED THAT THEY WOULD BE ABLE TO FIX IT IN A SHORT AMOUNT OF TIME. THAT WAS A MONTH AGO, AND IT IS STILL NOT FIXED, THEY ARE WAITING ON PARTS TO COME IN. VOLKSWAGEN'S CUSTOMER CARE IS NO HELP, THEY SAY THEY ARE WORKING ON IT BUT THE ONLY THING THEY HAVE DONE SO FAR IS APOLOGIZE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10342184July 9, 2010LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY, SERVICE BRAKES, ELECTRIC, EXTERIOR LIGHTING
BESIDES THE BRAKES/ROTORS NOW GOING ON THEIR 4TH SET AND THE CAR IS LESS THAN 2 YEARS OLD, THE FRONT BUMPER LOOKS LIKE IT WAS ABOUT TO FALL OFF, MANY SMALL OTHER PROBLEMS, THIS MORNING MY SON HAD HIS FINGER CAUGHT IN THE SLIDING DOOR AND THE DOOR DID NOT OPEN, IT JUST KEPT TRYING TO SHUT ON HIM. THIS VAN IS HORRIBLE! THE DOOR HAS ACTED UP BEFORE, BUT NEVER LIKE THIS. THE DECALS ON THE DRIVERS DOOR WERE COMING OFF AT ONE POINT AND HAD TO BE REPLACED. THE TAIL LIGHT ALREADY HAD TO BE REPLACED. WATER IN THE FRONT LIGHT. JUST TOO MANY THINGS FOR A NEW CAR. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10336236June 14, 2010ELECTRICAL SYSTEM
MY WIFE AND TWO DAUGHTERS WERE DRIVING IN OUR 2009 ROUTAN TODAY. MY WIFE SMELLED SMOKE AND NOTICED SMOKE EMANATING FROM OUR RIGHT SIDE SLIDING DOOR. MY WIFE PULLED OFF QUICKLY INTO A GAS STATION WHERE THE ATTENDANT EXTINGUISHED THE FIRE. THE FIRE CAUSED THE WINDOW TO EXPLODE; THE INTERIOR OF THE VEHICLE WAS FILLED WITH SMOKE WITHIN MINUTES OF EXITING THE CAR. FIRE CREW CAME TO INSPECT THE VEHICLE. WE HAVE HAD ISSUES WITH THIS SLIDING DOOR NOT CLOSING PROPERLY (ELECTRONICALLY) AND HAVE ASKED THE DEALERSHIP TO FIX THIS ISSUE WITH OUR RIGHT SLIDING DOOR ON TWO DIFFERENT OCCASIONS. UPON INVESTIGATION, I NOTICED A RECALL FOR 2009 ROUTANS ISSUED ON FRIDAY. MY WIFE AND DAUGHTERS WERE VERY FORTUNATE THAT THEY WERE ABLE TO PULL OFF THE ROAD QUICKLY, OTHERS MAY NOT BE SO FORTUNATE. THIS RECALL NEEDS TO BE TAKEN SERIOUSLY, AND EXPEDITED! THE VEHICLE IS WITH THE DEALER. I WILL PROVIDE AN UPDATE ON HOW THEY CORRECTED THE ISSUE. *TR
- Crash:
- No
- Fire:
- Yes
- Injuries:
- 0
- Deaths:
- 0
- #10332677May 28, 2010POWER TRAIN
THIS COMPLAINT IS REGARDING MY NEW 2010 VOLKSWAGEN ROUTAN, THE CAR IS UNDER TWO MONTHS OLD. THE ACCIDENT OCCURRED AFTER I PULLED INTO MY DRIVEWAY AND I PUT THE CAR IN PARK AND LEFT THE KEYS IN THE ENGINE BECAUSE I WAS GOING TO RUN INTO OPEN THE GARAGE.... I WANTED TO GET A PUPPY OUT OF THE REAR OF THE CAR FIRST SO I WENT AND STOOD BEHIND THE CAR BUT IT WAS LOCKED (CLEARLY IN PARKED.) I THEN WENT TO THE DRIVERS SIDE TO HIT THE UNLOCK SWITCH ON THE DOOR AND THE CAR STARTED REVERSING AND I WAS JUST CAUGHT REALLY OFF GUARD SO I TRIED TO JUMP IN THE CAR AS IT WAS BACKING UP BUT I GUESS MY REACTION WAS TOO LATE AND I ENDED UP BEING SHOVED ON THE PAVEMENT AS THE CAR ROLLED OUT OF OUR DRIVEWAY. AT THIS POINT I WAS CAUGHT UNDER THE OPEN DRIVERS DOOR AND I WAS DRAGGED ACROSS MY STREET.... I MANAGED TO GET OUT FROM UNDER THE DOOR. THANKFULLY OUR NEIGHBORHOOD HAS DEEP GUTTERS, I WAS ABLE TO CATCH UP TO THE CAR AND I MANAGE TO JUMP IN BECAUSE OF THE STALL THE GUTTER CREATED. THE CAR NEARLY RAN THROUGH THE NEIGHBOR'S GARAGE AND JUST MISSED THEIR MAILBOX. I HAVE NO IDEA HOW THE CAR COULD GO FROM A CLEARLY "PARKED" POSITION TO "REVERSE" ON IT'S OWN. I HAVE ROAD RASH ON MY TOES, FEET, KNEES (MY JEANS ARE WRECKED), ON MY HIPS AND ON MY SHOULDERS. I HAVE BRUISES FROM THE DOOR BEING CAUGHT ON MY LEG, MY ENTIRE LEG IS SWOLLEN. AFTER THE INCIDENT I IMMEDIATELY CALLED THE LOCAL POLICE DEPARTMENT AND FILED A REPORT. *TR
- Crash:
- Yes
- Fire:
- No
- Injuries:
- 1
- Deaths:
- 0
- #10331625May 21, 2010STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE ELECTRICAL SLIDING DOOR WOULD NOT FUNCTION CORRECTLY. THE SENSOR FAILED AND HER CHILDS FINGERS AND PART OF HIS BODY WERE JAMMED IN THE DOOR. THE DEALER ADVISED THERE WERE NO FAILURES IN THE VEHICLE AND WHEN CONTACTING THE MANUFACTURER, THEY CONFIRMED THERE WERE NO FAILURES WITHIN THE VEHICLE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 11,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 1
- Deaths:
- 0
- #10325835April 15, 2010STRUCTURE:BODY:TAILGATE, LATCHES/LOCKS/LINKAGES
THE REAR TAILGATE OF MY 2009 VOLKSWAGEN ROUTAN OPENED UP AUTOMATICALLY WHILE THE CAR WAS IN GEAR AND IN MOTION WHICH, ACCORDING TO THE OWNER'S MANUAL, IT SHOULD NOT DO EVEN IF THE POWER TAILGATE BUTTON IS PRESSED. THIS HAPPENED WHILE THE CAR WAS BEING PULLED INTO THE GARAGE WHICH RESULTED IN THE REAR WINDSHIELD SHATTERING UPON CONTACT WITH THE GARAGE DOOR OPENING. THE CAR WAS BROUGHT TO THE LOCAL VOLKSWAGEN DEALERSHIP THE SAME DAY AND NOTHING WAS FOUND IN THE DIAGNOSTICS THAT POINTED TO A FAILURE OF ANY SORT. THERE WERE PREVIOUS ELECTRICAL ISSUES EXPERIENCED WITH THE CAR NOT REPORTED TO THE DEALER, INCLUDING WITH THE TAILGATE, THAT WERE NOT AS SERIOUS AND THAT CORRECTED THEMSELVES AFTER SHUTTING OFF AND RESTARTING THE CAR. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10293343November 24, 2009VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, INTERIOR LIGHTING
HEATING/VENTILATION/AIR CONDITIONING CONTROL PANEL IS MOUNTED LOW IN THE CENTER DASH AREA AND IS ILLUMINATED IN BLUE, MAKING IT ALMOST IMPOSSIBLE TO READ IN DAYLIGHT. THIS CAUSES THE DRIVER TO TAKE HIS/HER EYES OFF THE ROAD WHEN MAKING ADJUSTMENTS TO THE SETTINGS AND CAN RESULT IN A CRASH. THE 2010 MODEL OF THIS VEHICLE USES WHITE LIGHTING, CORRECTING THE PROBLEM. 2009 MODELS SHOULD BE RECALLED FOR A RETROFIT. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10291507November 9, 2009STEERING
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE MAKING A RIGHT TURN AT 10 MPH THE VEHICLE SWERVED TO THE RIGHT WITHOUT EFFORT. THE ANTI-SKID WARNING SENSOR ILLUMINATED ON THE INSTRUMENT PANEL. AFTER REPEATED BRAKE APPLICATION HE WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE STEERING ANGLE SENSOR. NO REPAIRS WERE MADE BECAUSE THE PART WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 9,000. UPDATED 12/7/09 *CN UPDATED 12/08/09
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10288990October 19, 2009STEERING, ELECTRICAL SYSTEM
DRIVING APPROXIMATELY 25MPH WHEN THE ONE MONTH OLD VEHICLE JUST SUDDENLY FELT LIKE SOMEONE SLAMMED ON THE BRAKES. THE VEHICLE CAME TO A HALT. THE MOTOR WAS STILL RUNNING. I GOT IN THE CAR AGAIN TO MOVE IT OUT OF THE WAY AND THE SAME THING OCCURRED. IMMEDIATELY HAD IT TOWED TO THE VOLKSWAGEN DEALERSHIP. THERE IT STAYED FOR 13 DAYS. THE FOLLOWING PROBLEMS WERE REPAIRED/REPLACE: FAULTY TRANSMISSION SENSOR, REPLACED SENSOR. ALSO, ABS STEERING ANGLE SENSOR ERRATIC PERFORMANCE. FAULTY STEERING ANGLE SENSOR. REPLACED SENSOR. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10286109October 2, 2009SEATS, SEAT BELTS
I HAVE A 2009 VOLKSWAGEN ROUTAN. THE THIRD ROW IS A BENCH SEAT, WHICH HAS LATCH COMPATIBILITY IN ONE PLACE. THE OWNER'S MANUAL STATES THAT A CHILD SAFETY SEAT (BOOSTER OR INFANT SEAT) CAN BE INSTALLED USING THE LATCH SYSTEM IN THE CENTER SEAT OF THE THIRD ROW. WHEN A BOOSTER SEAT OR AN INFANT SEAT ARE, IN FACT, INSTALLED IN THIS THIRD ROW, THE CHILD IS ACTUALLY POSITIONED IN BETWEEN THE OUTBOARD SEAT AND THE CENTER SEAT, DUE TO THE POSITION OF THE LATCH "BARS", AND THE CHILD'S HEAD IS IN BETWEEN THE CENTER AND OUTBOARD HEADREST, AND IS NOT PROTECTED BY EITHER HEADREST. THIS ALSO MEANS THAT NEITHER THE CENTER SEATBELT OR OUTBOARD SEATBELT FITS ACROSS MY CHILD AS IT SHOULD - IT IS NOT ACROSS HIS SHOULDER. I TOOK THE CAR TO OUR LOCAL VW AND THEY TOLD ME TO CALL VOLKSWAGEN DIRECTLY; WHEN I DID, I WAS PUT IN TOUCH WITH A MEMBER OF THE SAFETY TEAM WHO COMPLETELY DISMISSED MY CONCERNS AND TOLD ME THAT IF MY LATCH DIDN'T SEEM TO BE IN THE CORRECT POSITIONS, THEN I SHOULD JUST NOT USE THE LATCH. WHEN I ASKED TO SPEAK TO SOMEONE ELSE THAT WOULD TAKE MY CONCERNS SERIOUSLY (THE CHILD IS NOT PROTECTED BY THE SEATBELT OR HEADREST WHEN USING THE LATCH IN THE THIRD ROW AT ALL!!!), I WAS TOLD THERE WAS NO ONE ELSE TO SPEAK TO AN THAT ALL THE ROUTANS WERE MADE THAT WAY AS A "CONVENIENCE" FOR FOLDING DOWN THE SEATS. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0