Volkswagen Routan Complaints

784 consumer complaints on file.

#10457247May 3, 2012
SUSPENSION, STEERING
VEHICLE PULLS TO THE RIGHT. VEHICLE WAS TAKEN TO DEALER THREE TIMES FOR REPAIR AND TO AN INDEPENDENT DEALER. ALIGNMENT PERFORMED EACH TIME, BUT VEHICLE CONTINUES TO PULL TO RIGHT. DEALER AND VWOA STATE THAT BECAUSE ALIGNMENT IS WITHIN SPEC THERE IS NOTHING THAT CAN BE DONE. I INDICATED THAT PROBLEM IS LIKELY WITH STEERING RACK, SUSPENSION OR SUB FRAME, BUT DEALER AND VWOA INSISTED THAT BECAUSE ALIGNMENT IS WITHIN SPEC THERE IS NOTHING ELSE THEY WILL DO. VEHICLE CONTINUES TO PULL TO THE RIGHT AND DRIVING VEHICLE REQUIRES CONSTANT PRESSURE ON WHEEL TO KEEP THE VEHICLE STRAIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456859April 30, 2012
ENGINE AND ENGINE COOLING, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE EMITTED A SQUEAKING NOISE WHEN STOPPING. THE VEHICLE ALSO JERKED INTERMITTENTLY. IN ADDITION, THE FRONT PASSENGER DOOR OPENED ON ITS OWN AND WOULD NOT LOCK AUTOMATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURES. THE DEALER PERFORMED A DIAGNOSTIC TEST AND WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER STATED THAT THE VEHICLE WAS PERFORMING TO SPECIFICATIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 7,465.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455107April 13, 2012
ENGINE AND ENGINE COOLING, STRUCTURE:BODY
DURING THE FIRST MONTH OF PURCHASE OF MY 2009 VW ROUTAN I EXPERIENCED PROBLEMS WITH THE REAR SLIDING DOORS. AT FIRST IT WAS GETTING THEM TO OPEN AN CLOSE AN WENT TO THE POINT OF THE DOOR TRYING TO OPEN WHILE CAR WAS IN MOTION. I HAVE HAD THE CAR IN FOR MULTIPLE PROBLEMS LIKE I HAVE GONE THROUGH 26QRTS OF OIL IN THE LAST 9 MONTHS AN THEY HAVE SUPPOSEDLY FIXED IT 4 TIMES NOW . THE REAR SLIDING DOORS ARE A WHOLE OTHER ISSUE, I HAVE HAD THE CAR IN FOR THIS ISSUE ATLEAST 12-15 TIMES AN 5-6 OF THOSE TIMES WAS DURING THE FIRST YEAR OF OWNERSHIP. MY MOST RECENT TIME OF HAVING IT IN THE VW SERVICE DEPT WAS ABOUT 6 WKS AGO AN NOTHING WAS RESOLVED AFTER IT BEING THERE FOR A WEEK. I DID NOT KNOW OF THE LEMON LAW OR I WOULD HAVE TALKED TO A LAWYER THEN. THERE HAS TO BE SOMETHING THAT SOMEONE CAN DO TO HELP CONSUMERS WITH THIS VEHICLE. I CANT KEEP WORRYING ABOUT THE DOOR OPENING WHILE MY CHILDREN ARE IN THE CAR AN I AM DRIVING THE DEALERSHIP AN VW CUSTOMER CARE HAVE BEEN MADE WELL AWARE OF THE ISSUES AN HAVE DONE NOTHING BUT TELL ME TO BRING IT TO THE SERVICE DEPT WHERE NOTHING IS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455108April 13, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE ATTEMPTING TO CLOSE THE REAR PASSENGER SIDE DOOR, THE CONTACT NOTICED THAT THE DOOR WOULD IMMEDIATELY REOPEN AFTER BEING CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DOOR CHAIN AND AN UNSPECIFIED ELECTRICAL COMPONENT WAS REPLACED. HOWEVER THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THE FAILURE MILEAGE WAS 150 AND THE CURRENT MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454307April 5, 2012
STRUCTURE, SEATS
WITH THE REAR HATCH OPEN THERE IS NO COVER OR SAFETY STOP MECHANISM ON THE AUTOMATIC FOLDING REAR SEATS. ON SEVERAL OCCASIONS I HAVE ACCIDENTALLY DEPRESSED THE BUTTON AND HAVE HAD THE SEAT CRUSH OBJECTS IN ITS PATH. I AM GRAVELY CONCERNED ABOUT WHAT WOULD HAPPEN IF I HAD MY BABY SEAT STRAPPED IN WHILE I ACCIDENTALLY DEPRESSED THE BUTTON. WOULD MY CHILD BE CRUSHED OR MAIMED? BASED ON THE ITEMS IN MY TRUNK, YES. THERE IS ABSOLUTELY NO WAY TO STOP THE MECHANISM ONCE IT HAS STARTED AND NO WAY TO PREVENT ITS ACCIDENTAL DEPLOYMENT. I CONTACTED VW AND WAS TOLD THAT THERE IS NO PLAN TO CORRECT THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451502March 13, 2012
SERVICE BRAKES, HYDRAULIC
AFTER LESS THAN 1 YEAR OF DRIVING THE VAN, I NOTICED SHAKING WHILE BRAKING. I THOUGHT IT WAS JUST BAD BRAKING HABITS. LAST YEAR, I RODE AN AMERICAN VERSION OF THIS VAN (CHRYSLER OR DODGE), THERE WAS THE SAME PROBLEM. I SENT IT TO THE DEALERSHIP TODAY AND FOUND OUT THAT REAR ROTORS WERE BAD. I CHECKED THE INTERNET AND THERE WERE SIMILAR PROBLEMS. I ASKED THEM TO REPAIR IT HOPEFULLY, THEY WILL REPLACE WITH BETTER PARTS. I THINK THE BRAKES WERE NOT DESIGNED FOR THE V8 ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446844February 6, 2012
STRUCTURE:BODY
WHEN THE VEHICLE IS PARKED ON A SLOPE THE DRIVER'S SIDE REAR PASSENGER DOOR OPENS THEN IMMEDIATELY CLOSES AND RISKS TRAPPING EXITING PASSENGERS. THE ISSUE DOES NOT APPEAR ON THE DOOR ON THE OPPOSITE SIDE. THE ISSUE HAS BEEN REPORTED TO VOLKSWAGEN SEVERAL TIMES BUT ACCORDING TO THEM "IT WORKS AS DESIGNED". IT HAS ALMOST TRAPPED OUR DAUGHTER AND ELDERLY RELATIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443872January 15, 2012
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
PURCHASED THE VEHICLE FROM THE DEALERSHIP IN APRIL 2011. WE TOOK A FAMILY VACATION IN JUNE AND NOTICED THAT THE VEHICLE SHUT ITSELF OFF A FEW TIMES WHILE IN MOTION; CAUSING THE VEHICLE TO LOSE POWER AND ALL STEERING. ON THE SAME TRIP, WHEN USING THE KEY FOB, THE ENTIRE ELECTRICAL SYSTEM WOULD FREEZE AND SHUT ITSELF OFF. IT EVENTUALLY TURNS BACK ON AFTER 5 OR SO MINUTES. THE WYNN MODULE WAS REPLACED. BEFORE DEPARTING FOR THE VACATION, WE HAD BRAKE ISSUES WITH THEM MAKING A GRINDING NOISE AND , SOMETIMES NO STOPPING POWER. DEALER REPLACED ROTORS. THE PASSENGER SLIDER DOORS HAVE ISSUES. WHEN CLOSING, THE DOOR'S SAFETY MECHANISM WOULD NOT BACK TRACK THE DOORS WHEN IT HIT SOMETHING COMING OR GOING INTO/OUT OF THE VEHICLE. THE DOOR SHUT ON MY SON! THE VEHICLE HAS BEEN TO THE DEALERSHIP MORE TIMES THAN A NEW VEHICLE SHOULD.... DID I MENTION THAT WE STILL HAVE BRAKE ISSUES AND ELECTRICAL ISSUES. IT SEEMS THAT ALL THE DEALERSHIP CAN SAY IS THAT WE CANNOT DUPLICATE THE SITUATION. EACH TIME THAT THE VEHICLE GOES TO THE DEALER, THEY HAVE IT FOR A WEEK OR MORE! I HAVE OWNED CHRYSLER/DODGE PRODUCTS BEFORE THIS AND THIS IS WHY I WENT TO A VW. NEEDLESS TO SAY, I DIDN'T DO MY HOMEWORK BEFORE PURCHASING. IT SEEMS THAT THIS VW IS A "CHRYSLER". AS OF TODAY, 15 JANUARY, I AM LOOKING INTO THE "LEMON LAW" AND POSSIBLY SEEKING LEGAL ACTION. SOMETHING NEEDS TO BE DONE. WHY DO WE HAVE TO WAIT UNTIL THIS VW VEHICLE CAUSES SERIOUS DAMAGE TO PROPERTY, PERSON AND MAYBE EVEN DEATH BEFORE THE NHTSA LOOKS INTO THE VW SITUATIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443184January 9, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE REAR SLIDING DOORS WOULD NOT LATCH AND THE DOORS WOULD SLIDE OPEN WHILE THE VEHICLE WAS IN MOTION. THE REAR SLIDING DOORS WOULD ALSO CLOSE INTERMITTENTLY WITHOUT ACTIVATION. A CHILD WAS INJURED AS A RESULT OF THE REAR DOOR CLOSING WITHOUT ACTIVATION AND CLOSED ON THE CHILD'S BODY. THE DEALER REPLACED THE SLIDING DOORS, BUT THE FAILURE RECURRED. THE MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10442544January 5, 2012
WHEELS, TIRES:VALVE
TWO TIRES HAVE BLOWN OUT ON MY ROUTAN DUE TO CORRODED VALVE STEMS. THE FIRST TIME, ON 3/16/11, I HAD JUST PULLED INTO A PARKING LOT WHEN I HEARD A LOUD NOISE AND FELT MY TIRE GO FLAT. BELLE TIRE TOLD ME THAT THE VALVE STEM HAD CORRODED AND POPPED OFF, ESSENTIALLY BLOWING OUT MY TIRE. STUPIDLY, I DIDN'T THINK ANYTHING OF IT. THE SECOND TIME HAPPENED ON 12/31/11. MY 19-YEAR-OLD DAUGHTER WAS DRIVING THE ROUTAN ON AN EXPRESSWAY WHERE THE SPEED LIMIT IS 70 MPH.. SHE SAID SHE HEARD A LOUD NOISE, AND THEN THE CAR STARTED VEERING. SHE MANAGED TO KEEP CONTROL OF THE ROUTAN AND GET IT OVER TO THE SIDE OF THE ROAD, WHERE THE TIRE WAS FLAT AND SHREDDED. AGAIN, BELLE TIRE TOLD US THAT THE VALVE STEM HAD CORRODED AND FELL OFF, BLOWING OUT THE TIRE. A THIRD VALVE STEM AND NUT ON THE ROUTAN IS CRACKED AND CORRODED. THEY ALSO TOLD US THAT GENERAL MOTORS AND FORD HAVE SWITCHED TO RUBBER VALVE STEMS BECAUSE OF THIS PROBLEM. CONTACTED VW. THEY LOOKED AT THE CAR. THE WILL NOT FIX THE PROBLEM. THIS CAR IS AN ACCIDENT WAITING TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440342December 18, 2011
SERVICE BRAKES, HYDRAULIC
BRAKE ROTORS WARP VERY QUICKLY ON THIS VEHICLE (WHICH IS ALSO MADE BY CHRYSLER). DURING HEAVY BRAKING AT 40MPH THE STEERING WHEEL VIBRATES VERY HEAVILY DUE TO WARPED BRAKE ROTORS (HAPPENS UNDER 12000MILES). DON'T SEE HOW ANTILOCK SENSORS CAN WITHSTAND THIS VIBRATION AND GET AN ACCURATE READING TO KEEP THE VEHICLE FROM LOCKING THE WHEELS. I HAVE ALREADY HAD INCIDENTS WHERE APPLYING THE BRAKES AT 40MPH HOUR THAT I HAVE SKIDDED BUT WAS SMART ENOUGH TO LET OFF ONCE I REALIZED THE ABS WAS NOT FUNCTIONING CORRECTLY AND RE-APPLIED THE BRAKES.VW AND DEALER ACKNOWLEDGE THE PROBLEM AND REPLACE THE ROTORS WITH THE SAME DEFECTIVE ROTORS ON THE VEHICLE. THIS IS AN ENGINEERING PROBLEM AND NOT A WEAR AND TEAR ISSUE AS THEY CLAIM. IT WILL ONLY BE A MATTER OF TIME BEFORE SOMEONE GETS KILLED IN A BAD ACCIDENT THINKING THAT ABS BRAKES AND THERE BRAKING SYSTEM IS RELIABLE. HIGH SPEED BRAKING IS NOT SOMETHING YOU DO EVERYDAY BUT IN AN EMERGENCY AND THAT'S WHEN YOU REALIZE THAT YOUR BRAKES ARE WARPED AND IN NEED OF REPAIR!!! BUT IT MIGHT BE TOO LATE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440234December 16, 2011
ELECTRICAL SYSTEM, POWER TRAIN
AUGUST 11, 2010 THE CHECK ENGINE LIGHT WAS ONE. CODES P0038 AND P0032 FOR 02 SENSOR FAULTS POPULATED. THE CODES WERE CLEARED. WE WERE WITHOUT THE USE OF OUR VEHICLE FOR APPROXIMATELY DAY. SEPTEMBER 13, 2010 THE CHECK ENGINE LIGHT CONTINUED TO COME ON. THE GROUNDS WERE TIGHTENED AND THE VEHICLE WAS TEST DRIVEN. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 2 DAYS. DECEMBER 3, 2010 THE CHECK ENGINE LIGHT WAS STILL COMING ON AND OFF. CHECK AND FOUND FAULT CODES STORED FOR REAR 02 SENSOR. THE FAULTY REAR 02 SENSOR WAS REPLACED. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 4 DAYS. FEBRUARY 18, 2011 THE CHECK ENGINE LIGHT WAS STILL COMING ON. IT WAS DETERMINED THAT THE ECM NEEDED TO BE RESET. THE ECM WAS RESET AND RECHECKED FOR CODES. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 1 DAY. MAY 13, 2011 THE CHECK ENGINE LIGHT WAS STILL COMING ON. THE ROUTAN STALLED OUT TWICE IN ONE DAY WHILE DRIVING. THE WIN MODULE WAS REPLACED AND TWO NEW KEYS WERE PROGRAMMED FOR THE VEHICLE. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 10 DAYS. OCTOBER 31, 2011 THE VEHICLE WAS HUMMING DURING ACCELERATION AND PULLING WITHOUT PROPERLY SWITCHING GEARS. METAL WAS FOUND IN THE PAN BELL, HOUSING AND COMPOUNDS. THE TRANSMISSION WAS REPLACED. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 13 DAYS. DECEMBER 7, 2011 THE ROUTAN STALLED OUT TWICE WHEN GOING FROM REVERSE TO DRIVE. A LOANER VEHICLE WAS ISSUED AND WE WERE WITHOUT THE USE OF OUR VEHICLE FOR APPROXIMATELY ONE DAY. DECEMBER 16, 2011 THE VEHICLE STALLED WHILE IN MOTION TWICE, ONCE WHILE STOPPING AT A TRAFFIC SIGNAL AND AGAIN WHILE PARKING AND PLACING THE VEHICLE IN REVERSE. WE TOOK THE VEHICLE TO YOUR DEALERSHIP TO BE TESTED AND REPAIRED. WE WERE ISSUED A LOANER VEHICLE. AS OF TODAY, DECEMBER 16, 2011, WE ARE STILL WITHOUT THE USE OF OUR VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437571November 28, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE FRONT BRAKE ROTORS WERE WARPED. WHILE DEPRESSING THE BRAKES TO A STOP, THE VEHICLE WOULD SHIMMER BEFORE STOPPING. THE VEHICLE WAS TAKEN TO THE DEALER PREVIOUSLY WHO REPLACED THE BRAKE PADS AND ROTORS UNDER WARRANTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE RECENT FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436595November 21, 2011
ELECTRICAL SYSTEM
OUR ROUTAN HAS "STARTED ITSELF" MULTIPLE TIMES. IN EACH INSTANCE, WITHOUT INTENTIONALLY STARTING THE IGNITION (KEYS WERE IN PURSE/HANDBAG UNTOUCHED BY HUMAN HANDS), WE HAVE FOUND THE VEHICLE ON AND IDLING. MOST RECENTLY, WE HAPPENED (FORTUITOUSLY) TO FIND THE VEHICLE RUNNING IN OUR ENCLOSED GARAGE. THE GARAGE IS ATTACHED TO OUR HOME AND WE FELT, GIVEN THE POTENTIAL FOR ACCIDENTAL DEATH IF NOT DISCOVERED IN A TIMELY FASHION, WE NEEDED TO ALERT AUTHORITIES OF THE (EITHER) DESIGN FLAW OR ELECTRICAL SYSTEM MALFUNCTION. WHILE ELECTRICAL SYSTEM MALFUNCTION IS CERTAINLY A STRONG POSSIBILITY (WE HAVE HAD MULTIPLE PROBLEMS WITH IT IN THIS VEHICLE), EVEN IF THE REMOTE IGNITION KEY WERE "FUNCTIONAL" WE FEEL THE LACK OF BARRIERS TO ACCIDENTALLY STARTING THE VEHICLE IS EXTREMELY DANGEROUS. FOR INSTANCE, IF THE KEYS ARE IN A PURSE AND SIMPLY MOVING THE PURSE IS ENOUGH TO START THE VEHICLE, EVEN THOUGH THE KEY "WORKED", IT IS FAR TOO EASY TO ACCIDENTALLY START THE VEHICLE. THIS IS WHAT HAS OCCURRED IN EACH INSTANCE (KEYS IN A PURSE, NO HANDS DIRECTLY TOUCHING THE KEYS). A SAFER DESIGN MIGHT INVOLVE A CODE TO BE PUNCHED IN VS SIMPLY PRESSING ONE BUTTON. GIVEN THAT MANY FAMILIES KEEP THEIR VEHICLE IN AN ATTACHED, ENCLOSED GARAGE, ACCIDENTALLY RUNNING THE VEHICLE COULD BE DEADLY IF CARBON MONOXIDE WERE TO BUILD UP AND ENTER THE HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435306November 11, 2011
POWER TRAIN
MY SISTER BOUGHT A VW ROUTAN SE 2011 SIX MONTHS AGO. RECENTLY, WE HAVE EXPERIENCED A "SAFETY PROBLEM" WITH THE VEHICLE ESPECIALLY WHEN WE ARE TRYING PARK IT ON A (STEEP DOWNHILL) BETWEEN TWO CARS IN SAN FRANCISCO. WHEN THE TRANSMISSION IS PUT IN REVERSE AND THE DRIVER IS BACKING UP TO PARK BETWEEN THE TWO CARS ON A STEEP DOWNHILL, THE VW ROUTAN MOVES FORWARD APPROXIMATELY ONE FOOT PRIOR TO BACKING UP AND WE FEEL ABNORMAL VIBRATIONS IN THE TRANSMISSION/ENGINE. PLUS, IF YOU DO NOT PRESS ANY GAS WHEN THE TRANSMISSION IS PUT IN REVERSE, THE CAR ACTS AS IF THE TRANSMISSION IS PUT IN NEUTRAL SHOWING NO RESISTANCE. THIS IS A SAFETY ISSUE, I MIGHT HIT THE CAR IN FRONT OF ME SO I BROUGHT IT UP TO THE ATTENTION OF NORTHERN CA VW CASE MANAGER AS WELL I TOOK IT TWO DIFFERENT VW DEALERSHIPS (VW OAKLAND AND VW SERRAMONTE). BOTH DEALERSHIPS MECHANICS HAVE ADMITTED THERE IS SOMETHING WRONG. HOWEVER, THE MANAGEMENT OF VW IS CLAIMING THAT IT IS NORMAL SINCE THE OTHER NEW 2011 VW ROUTAN ARE PERFORMING THE SAME UNDER IDENTICAL CIRCUMSTANCES. THE VW CASE MANAGER STATED THAT IN THE EYES OF VW IT IS OK FOR THE MINI VAN TO MOVE ABOUT ONE FOOT FORWARD WHEN IT'S BACKING UP ON A STEEP DOWNHILL; IT IS HOW IT WAS DESIGNED BY THE ENGINEERS. THIS ABSOLUTELY AN IRRESPONSIBLE WAY TO TREAT YOUR CUSTOMER WHO BOUGHT A 2011 VEHICLE TO HAVE A PEACE OF MIND AT LEAST FOR THE FIRST COUPLE OF MONTHS OF OWNERSHIP. IT PUTS THE LIFE OF OUR CITIZENS IN DANGER. I HAVE NO CONTROL OVER THE CAR WHEN IT'S BACKING UP ON A STEEP DOWNHILL. THERE IS NO WAY I CAN STOP IT FROM MOVING FORWARD ABOUT ONE FOOT BEFORE IT STARTS BACKING UP. LET'S SAY SOMEONE WAS CROSSING THE ROAD AT THE SAME TIME I WAS BACKING UP, WHO WILL BE HELD RESPONSIBLE IF HE/SHE GOT HURT. AS A GOVERNMENT COMMITTEE, I WOULD LIKE YOU TO INVESTIGATE THIS AND TAKE ACTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434164November 3, 2011
SERVICE BRAKES, HYDRAULIC
THE REAR ROTORS ARE FOUND TO BE OUT OF SPECIFICATION FROM THE FACTORY. THE VEHICLE VIBRATES SEVERELY WHEN BRAKING FROM SPEEDS IN EXCESS OF 50 MPH. I FIRST COMPLAINED ABOUT THE PROBLEM TO THE DEALERSHIP THE VEHICLE WAS AT APPROXIMATELY 3,500 MILES AND WAS TOLD THAT IT WAS A TIRE PRESSURE PROBLEM AND THAT THE ROTORS WERE FINE. I COMPLAINED AGAIN AT APPROXIMATELY 9,000 MILES AND WAS TOLD THE SAME THING. FINALLY AT 12,606 MILES I RETURNED TO THE DEALERSHIP AND REQUESTED THAT THEY TEST THE VEHICLE AT 50 MPH, AS ON PREVIOUS OCCASIONS THEY HAD DRIVEN IT IN THE PARKING LOT AND THE PROBLEM DOES NOT MANIFEST AT SPEEDS BELOW 40 MPH. THE DEALERSHIP FINALLY ADMITTED THAT THERE WAS A PROBLEM WITH THE REAR ROTORS IN THAT THE WERE OUT OF SPECIFICATION, I.E. THE WRONG ONES HAD BEEN INSTALLED AT THE FACTORY. MY CONCERN IS THAT AN ACCIDENT COULD HAVE OCCURRED DUE TO THE INCORRECT ROTORS AND I NOW WONDER HOW MANY OTHER ROUTAN VANS LEFT THE FACTORY WITH THE SAME PROBLEM. IF THE DEALERSHIP AND DONE A PROPER JOB WHEN I FIRST COMPLAINED ABOUT THE PROBLEM I WOULD NOT BE CONCERNED AT THE MOMENT. VW COULD HAVE FACED A SEVERE LIABILITY LAWSUIT IF I HAD BEEN INVOLVED IN A CRASH BECAUSE OF THE OUT OF SPECIFICATION ROTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428182October 2, 2011
ELECTRICAL SYSTEM
ENGINE SHUT OFF WHILE DRIVING, STEERING COLUMN LOCKED AND POWER BRAKING LOST. LIGHTING AND RADIO WERE STILL ON. WAS BARELY ABLE TO VEHICLE TO A STOP BY PUSHING EXTREMELY HARD ON THE BRAKE, BRAKES WERE VERY UNRESPONSIVE. ONCE STOPPED, WAS ABLE TO TURN IGNITION OFF AND RESTART VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428106October 1, 2011
ELECTRICAL SYSTEM
VW HAS A RECALL ON 2010 ROUTAN VANS ON A PART CALL A WINN MODULE WHICH CONTROLS THE CAR IGNITION. OUR VAN IS ON THE RECALL LIST AND HAS SHUT-OFF TWICE IN TRAFFIC. YOU HAVE NO ENGINE POWER AND LOSE POWER STEERING. ON LOW SPEED ROADS NOT AS BIG A PROBLEM AS ON A FREEWAY WERE IT COULD BE LIFE THREATENING. OUR VAN HAS BEEN AT SOUTH TOWN VW AND WE HAVE BEEN WAITING FOR 8 WEEKS FOR A PART THAT SHOULD COME IN NEXT WEEK. RICHARD THE SERVICE MANAGER AT SOUTH TOWN FINALLY ADMITTED THEY HAD NO IDEA WHEN THE PART WOULD COME IN. SO I CALLED VW CORPORATE AND SPOKE WITH MULTIPLE PEOPLE, ONE SAID THEY HAD NO IDEA THERE WAS A BACKORDER, I INFORMED HIM THE DEALER SAID THAT THEY HAD 30 VANS WAITING FOR THE PART, AT ONE DEALER IN UTAH. FINALLY TODAY, AFTER A WEEK A VW MANAGER NAMED ERIK WALOWKSI CALLED MY WIFE AND SAID THEY HAD NO ETA ON THE PART AND THEY WERE STILL RESEARCHING THE KIND OF BACKORDER IT IS. WHAT A RELIEF THAT THEY HAVE NO IDEA WHEN PART WILL COME IN AND I HAVE A FAMILY VAN THAT WILL QUIT IN TRAFFIC. IS IT POSSIBLE FOR THIS BACKORDER PROBLEM TO BE LOOKED AT BY SOMEONE OTHER THE VW BEFORE SOMEONE GETS HURT. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423967September 6, 2011
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
WAS DRIVING ON A FREEWAY WITH A BABY WHEN THE CAR WILL NOT MOVE FORWARD WHILE RUNNING AT 60MPH. VERY DANGEROUS ESPECIALLY WITH A BABY. THE CAR WAS ALSO BACKING UP IF WE DO NOT STEP ON THE HANDBRAKE. THE PREVIOUS DAY BROUGHT THE CAR TO THE DEALER BECAUSE I TOLD THEM THAT THE CAR WILL NOT MOVE EVEN IF I STEP ON THE GAS AND THE ENGINE LIGHT IS ON. ALSO TOLD THEM TO CHECK THOROUGHLY BECAUSE I AM GOING ON A ROADTRIP. THEY CALLED AND SAID THE CAR DOES NOT HAVE A PROBLEM. I FOUND OUT THAT VOLKSWAGEN HAS AN ISSUE WITH TRANSMISSION. SERVICE CENTER SHOULD HAVE LOOK INTO THIS BEING THAT IT IS COMMON PROBLEM WITH VOLKSWAGEN BEFORE RELEASING THE CAR. ALSO WHEN I CALLED THEIR ROADSIDE ASSISTANCE THEY SAID THAT THE NEAREST DEALER WILL NOT TAKE OUR CAR BECAUSE WE NEED AN APPOINTMENT. ( FOR AN EMERGENCY) WHAT DO WE DO, I EVEN TOLD THEM WE HAVE A BABY WITH US AND WE ARE IN A BUSY FREEWAY. WE HAD TO CALL AGAIN AND TELL THEM THE SITUATION. THEN THE DEALER HELPED US. CALLED VOLKSWAGEN CUSTOMER SERVICE ON 9/06 TOLD A GUY NAMED[XXX]. ABOUT THEIR WARRANTY AND SAID TALK IT OUT WITH THE DEALER, DEALERS ARE A PRIVATE OWNED COMPANY. WHO DO WE THEN BRING THE CAR FOR REPAIR FOR CARS UNDER WARRANTY? WHEN I CALLED THEIR CUSTOMER SERVICE SEEMS LIKE TRANSMISSION ISSUE IS NOT SOMETHING IMPORTANT BUT NOT FOR SOMEBODY LIKE ME WHO DRIVES WITH A BABY IT IS VERY IMPORTANT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421300August 24, 2011
STEERING, ENGINE AND ENGINE COOLING:COOLING SYSTEM
HAD THE VAN LESS THAN 3 MONTHS AND TOOK IT IN FOR SERVICE - BRAKES SQUEAKING AND STEERING PULLING TO RIGHT W/ONLY 4K MILES. FOUND OUT STEERING BOOT WAS "DISINTEGRATED" AND NEEDED TO BE REPLACED, ALONG WITH STEERING PUMP AND RELATED PARTS. DEALERSHIP HAD NO EXPLANATION AS TO WHY THE DAMAGE OCCURRED OR WHAT COULD HAVE CAUSED IT. MY VAN WAS IN THE SHOP FOR 28 DAYS WAITING FOR AVAILABLE PARTS AND COMPLETING REPAIRS. I HAVE ONLY HAD MY VAN BACK A WEEK AND IT'S PULLING TO THE RIGHT AGAIN. ALSO, A/C DOESN'T COOL CONSISTENTLY - FADES IN AND OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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