Volkswagen Routan Complaints

784 consumer complaints on file.

#10661185November 28, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660850November 25, 2014
ENGINE
WHILE DRIVING AT ABOUT 20-30 MPH, THE ENGINE STALLED. THE RADIO AND LIGHTS CONTINUED TO WORK. POWER STEERING AND BRAKES STOPPED WORKING. AFTER COMING TO A COMPLETE STOP, ENGINE WAS ABLE TO BE RESTARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659357November 19, 2014
ELECTRICAL SYSTEM
ON THE SAID DATE, I WAS DRIVING MY CAR WHEN I HEARD A LOUD NOISE COMING FROM THE IGNITION AREA AND THE CAR SUDDENLY AND UNEXPECTEDLY STALLED, I WAS ABLE TO RESTART THE CAR RIGHT AWAY. A MONTH LATER, I HEARD THE SAME NOISE AND THE CAR STALLED AGAIN, WHILE I WAS IN THE MIDDLE OF A VERY BUSY INTERSECTION. IN AUGUST OF 2014, I HAD RECEIVED A RECALL FROM VW INFORMING ME OF A RECALL ( NHTSA 14V-396), I TOOK MY CAR TO THE DEALER WHO HAS NOT BEEN ABLE TO FIX THE ISSUE, IN NOVEMBER, PARTS ARE STILL NOT AVAILABLE FOR THE REPAIRS TO BE PERFORMED. I SPOKE TO THE REGIONAL CASE MANAGER AT VW WHO WON'T DO ANYTHING EITHER. VW IS LETTING ME DRIVE AN UNRELIABLE AND UNSAFE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658909November 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ELECTRICAL SYSTEM WAS FAULTY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659008November 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM). AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658518November 17, 2014
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHEN THE IGNITION KEY WAS DISENGAGED, THE DOORS FAILED TO LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. UPDATED 01/28/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655161November 15, 2014
ELECTRICAL SYSTEM
I BEGAN TO EXPERIENCE ENGINE SHUT DOWN AND RETURNED THE VEHICLE TO XXXX ON 10/17/14. XXXX WAS UNABLE TO FIND OR REMEDY THE PROBLEM. THEY TOLD ME TO TAKE THE VEHICLE TO THE DEALER AS THE PROBLEMS THAT I EXPERIENCED WERE THE REASON FOR A RECALL. I CONTACTED XXXX VOLKSWAGEN. XXX VOLKSWAGEN TECHNICIANS DROVE MY CAR INTERMITTENTLY OVER A FOUR DAY PERIOD, THEIR TECHNICIANS WERE UNABLE TO VERIFY MY CONCERN. A CORPORATE TECHNICIAN REVIEWED MY CASE AND CAR. THE CORPORATE TECHNICIAN'S REMEDY WAS TO INSTALL A TIE TO ASSIST WITH THE RETENTION OF THE TRANSMISSION CONNECTOR. A SERVICE ADVISOR CALLED TO INFORM ME THAT THE ISSUE WAS RESOLVED AND I COULD PICK UP MY VEHICLE. I HAVE EXPERIENCED ENGINE SHUT DOWN ON AT LEAST FIVE OCCASIONS WHILE DRIVING THE VEHICLE. THE VEHICLE IS THE PRIMARY TRANSPORTATION FOR MY TWO YOUNG DAUGHTERS. I BELIEVE THIS VEHICLE IS A HAZARD AND ANOTHER ENGINE SHUT OFF COULD RESULT IN AN ACCIDENT THAT INJURIES MY FAMILY AND/OR OTHERS. THE PREVIOUS OWNER EXPERIENCED ENGINE SHUT DOWN AS WELL. THE PREVIOUS OWNER REPLACED THE BATTERY, ALTERNATOR, ANTILOCK BRAKING UNIT, AIR CONDITIONING UNIT AND DASH LIGHTS LATE SUMMER 2014 BEFORE SELLING/TRADING THE VEHICLE. ALL OF THESE REPLACEMENTS OCCURRED AFTER THE WIN MODULE WAS REPLACED. THE CAR CONTINUES TO EXPERIENCE ENGINE SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654692November 13, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER MULTIPLE ATTEMPTS HOWEVER, THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) AND WERE UNCERTAIN OF WHEN THE REMEDY PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. UPDATED 1/23/15*CN THE CONSUMER STATED THE VEHICLE STALLED FOR A SECOND TIME. UPDATED 02/20/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653187November 6, 2014
ENGINE
THE KEY TURNS HOWEVER THE ENGINE DOESN'T. THIS HAPPENS AT ANY GIVEN TIME, WHEN THE ENGINE IS COLD, HOT, AFTER WE'VE DRIVEN A COUPLE OF BLOCKS AND /OR MILES, IT COULD HAPPEN ONCE A DAY OR SEVERAL TIMES A DAY, A FEW DAYS IN A ROLL OR NOT FOR A WEEK. WE TOOK IT TO THE DEALER TWICE AND THEY CLAIM IT NEVER HAPPENED TO THEM. ( HOWEVER THEY DID OFFER TO BUY IT , THAT'S ANOTHER STORY) THE PROBLEM CONTINUES, EVERYONE WANTS TO RUN IT THRU DIAGNOSTICS FOR A CHARGE BUT NO GUARANTEE FOR REPAIR...PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652368November 4, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER. THE TECHNICIAN DIAGNOSED THAT THE BATTERY CABLE MAY NEED TO BE REPLACED AND ALSO STATED THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO ANOTHER REPAIR SHOP. THE MECHANIC STATED THAT THE WIN MODULE NEEDED TO BE REPLACED, BUT STATED THAT THE BATTERY CABLES DID NOT. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652084November 3, 2014
ELECTRICAL SYSTEM
WIRELESS IGNITION NODE (WIN) DOES NOT WORK PROPERLY. CAR STARTED AS NORMAL, BUT ALL INSIDE CAR NOT WORKING. WIPERS, DASH LIGHTING, GAUGES, WARNING LIGHTS, RADIO, INTERIOR LIGHTING, AND I WOULD ASSUME SAFETY ITEMS SUCH AS AIRBAGS...NOTHING INSIDE VEHICLE WORKED, YET IT REMAINED RUNNING. UPON RETURNING HOME LATER IN THE DAY, CAR DROVE AS EXPECTED AND ALL OTHER FEATURES WERE WORKING, HOWEVER VAN NOW CANNOT BE SHUT OFF. WIRELESS IGNITION NODE IS NOW STUCK IN THE RUN POSITION. DUE TO IT BEING STUCK IN THE RUN POSITION, LOCKS, ALARM, DO NOT WORK. THE KEY FOB ALSO DOES NOT STAY LOCKED IN THE WIN AS IT SHOULD WHILE THE VEHICLE IS ON. IT CAN JUST FALL OUT. THIS PART IS RECALLED ON THESE VW ROUTAN VEHICLES MANUFACTURED UP TO JUNE OF 2010...MY VEHICLE WAS MANUFACTURED IN JULY OF 2010. IT SEEMS TO ME, THAT I AM HAVING VERY SIMILAR ISSUES THAT I CONSIDER SIGNIFICANT SAFETY ISSUES. THE ORIGINAL RECALL IS FROM MAR 01, 2011 NHTSA CAMPAIGN ID NUMBER: 11V151000. ACCORDING TO VW, MY VIN DOES NOT FALL UNDER THIS RECALL. IT SHOULD! PLEASE LOOK INTO ADDING IT. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650988October 29, 2014
VISIBILITY/WIPER, ELECTRICAL SYSTEM
I JUST BOUGHT THIS VAN IN JULY OF THIS YEAR. MY FIANC DRIVES THE VAN MORE THAN ME AND HE TOLD ME THAT THE WINDSHIELD WIPERS WILL NOT SHUT OFF. I CALLED THE VOLKSWAGEN AT 1-800-822-8987 ON MONDAY AND GAVE HER MY VIN AND SHE SAID IT WAS NOT PART OF ANY RECALL BUT WHEN I LOOKED UP THE RECALL PAPERWORK ON THIS SITE, RCDNN-11V151-5396, IT SAID THE NUMBER OF VEHICLES AFFECTED BETWEEN 2V4RW-D-AR138555 - 2V4RW-D-AR348536 AND RCDNN-11V151-1295 (AMENDED), AND IT SAID THE NUMBER OF VEHICLES AFFECTED BETWEEN 2V4RW-D-AR138555 - 2V4RW-D-AR360513, IF I AM LOOKING AT IT CORRECTLY MY VIN FALLS BETWEEN THOSE NUMBERS. THIS IS THE FIRST WE EXPERIENCE ANY ISSUES AND TODAY MY FIANC TOLD ME THAT THE ODOMETER MILEAGE READS GATES INSTEAD OF THE NUMBERS. WE ARE DROPPING THE VAN OFF TOMORROW TO GET IT LOOKED AT BUT I AM BRINGING ALL THE PAPER OF THE RECALL AND THE SERVICE BULLETIN. I JUST BOUGHT THIS VAN AND WE ONLY USE IT LESS 6 MILES EVERY DAY, IT'S ONLY USED TO TRANSPORT MY KIDS TO AND FROM OUR DAYCARE, OR IF WE HAVE TO TAKE ALL 5 PEOPLE ANYWHERE OTHER THAN THAT WE DON'T USE IT, WE ALWAYS RENT CARS TO GET OUT OF THE AREA. PLEASE INVESTIGATE I HAVE 3 CHILDREN AND I DON'T WANT TO WORRY ABOUT EXPERIENCING A BAD ACCIDENT WITH MY KIDS IN THE CAR, LIKE SOME OF THE SUBMITTED COMPLAINANTS HAVE EXPERIENCED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650259October 27, 2014
ELECTRICAL SYSTEM
WE'VE HAD MULTIPLE PROBLEMS WITH THE VAN NOT STARTING AND THE DEALER DID NOT DO ANYTHING ABOUT BECAUSE THEY COULD NOT RECREATE THE PROBLEM. WE RECEIVED A RECALL NOTICE IN AUGUST FOR IGNITION PROBLEMS WHICH COULD RESULT IN THE POWER BRAKES AND AIRBAGS SHUT DOWN WHILE DRIVING. I HAVE CALLED TWO DEALERS AND VW CUSTOMER SERVICE AND THEY KEEP SAYING THEY STILL DO NOT HAVE PARTS AFTER 2 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649852October 25, 2014
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
OIL CONSUMPTION SINCE 24000 MILES. VW DEALER NEVER WANT TO ADDRESS THE PROBLEM. KEEP TELL ME THIS NORMAL. NOW I HAVE TO ADD QUARTER OIL EVERY MONTH. ON MORNING CAR WASN'T STARTING AND TOOK TO THE DEALER AND HAD THE IGNITION REPLACED AT 42000 MILES BUT NOW THE KEY GET STUCK ON IGNITION MULTIPLE TIMES. I HOPE THE RECALL WILL FIX THIS PROBLEM. I HAD TO REPLACE BRAKES AT 12000 MILES DUE THE VIBRATION WHILE BRAKES. I HAD MULTIPLES ELECTRICAL PROBLEMS AND SOME WAS REPAIR AFTER COUPLE TRIPS TO THE DEALER. THIS CAR IS A LEMON. WHEN WE WILL HAVE OUR MONEY BACK? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648828October 20, 2014
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT AFTER REFUELING, THE VEHICLE FAILED TO START. THE CONTACT HAD TO TRY SEVERAL TIMES BEFORE THE VEHICLE WOULD RESTART. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION AND KEYS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648985October 20, 2014
ELECTRICAL SYSTEM
I RECEIVED A SAFETY RECALL LETTER IN 08/2014 FOR MY CAR 2009 VW ROUTAN. THIS IS THE DEFECTIVE IGNITION SWITCH ISSUE THAT HAS BEEN IN THE NEWS FOR MONTHS. THE LETTER SAYS PARTS ARE NOT AVAILABLE AND J WILL BE CONTACTED WHEN THEY ARE AVAILABLE. IT HAS BEEN OVER TWO MONTHS SINCE THE LETTER AND THEY STILL HAVE NOT CONTACTED US FOR THE REPAIR. I HAVE FOUR CHILDREN AND MY WIFE. THIS IS THE ONLY CAR WE HAVE SO WE MUST USE IT. I HAVE NOTHING ELSE IN MY KEY- NOTHING OF ANY WEIGHT. HOWEVER I FEEL THAT IT IS UNSAFE FOR ME TO BE DRIVING THIS CAR AROUND AND THAT VW / CHRYSLER ARE DRAGGING THEIR FEET ON THESE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644733October 15, 2014
AIR BAGS
UNFORTUNATELY MY 2011 VW ROUTAN WAS INVOLVED IN AN ACCIDENT WHERE IT WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE MOVING AT APPROXIMATELY 30MPH. AS A RESULT OF THE COLLISION THE ROUTAN SPUN 270 DEGREES AND ROLLED OVER. NONE OF THE MULTIPLE AIRBAGS IN MY VEHICLE DEPLOYED! *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10644572October 14, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD. THE VEHICLE WAS ABLE TO RESTART AND RESUMED NORMAL OPERATION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE FAILURE OCCURRED NUMEROUS TIMES. THE MANUFACTURER WAS UNABLE TO STATE WHEN THE PART WOULD BE AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643856October 10, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE SUDDENLY STALLED AS THE ETC (ELECTRONIC THROTTLE CONTROL) WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640724October 2, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM), THE VEHICLE BEGAN STALLING WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES. THE DEALER REPLACED THE WIND MODULE TWICE, ALONG WITH THE BATTERY AND KEY FOB, BUT THE FAILURE RECURRED. THE DEALER WAS UNABLE TO CORRECT THE FAILURE AND STATED THAT THE FAILURE WAS NOT DUE TO THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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