Volkswagen Routan Complaints

784 consumer complaints on file.

#10690199February 24, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690482February 24, 2015
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
THE CLOCKSPRING IN THE STEERING WHEEL WENT OUT. AT 28 MILES THE TRACTION CONTROL TURNS ON AND THE CAR STARTS BRAKING EVEN IF THE CAR IS NOT SKIDDING. VERY DANGEROUS. OUR MECHANIC TOLD US THE CLOCKSPRING IS A COMMON PROBLEM WITH BOTH THE VOLKSWAGEN ROUTON AND THE CHRYSLER TOWN AND COUNTRY. I FOUND ONE REPORT ON THE INTERNET THAT SAID VOLKSWAGEN STARTED SERVICING THE CLOCKSPRING AS OF 2010 ROUTON MODELS BUT DID NOTHING FOR THE 2009 ROUTON. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689944February 23, 2015
ENGINE
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE ENGINE STALLED AS ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684264February 19, 2015
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT AFTER STOPPING AT TRAFFIC LIGHT, THE VEHICLE STALLED AND THE INSTRUMENT PANEL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,031.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684338February 19, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TIPM MODULE, SAME AS CHRYSLERS. CAR STOPPED WHILE DRIVING AND HAS AN INTERMITTENT STARTING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683473February 14, 2015
ENGINE
I JUST ENTERED THE EXPRESSWAY. THE ENGINE STARTED REVVING BETWEEN 5-6 RPMS, AND THE CAR WAS GOING 40. I NOTICED SMOKE COMING FROM THE BACK OF THE CAR, SO I WENT TO THE NEXT EXIT (2 BLOCKS) AND GOT OFF THE EXPRESSWAY. THE CAR WAS SMOKING. A PASSERBY TOLD ME TO GET OUT OF THE CAR BECAUSE OF THE SMOKE AND LIQUID POURING OUT OF THE CAR. I THEN HAD TO CALL THE FIRE DEPARTMENT BECAUSE VW'S ROADSIDE ASSISTANCE WOULDN'T COME UNTIL THE FIRE DEPARTMENT CLEARED THE CAR TO BE TOWED. FINALLY, IT WAS TOWED TO THE DEALERSHIP. THEY DETERMINED THAT IT WAS BROKEN HEATER HOSES AND WATER PIPES. HAD I BEEN IN THE FAST LANE WHEN THIS HAPPENED, A SERIOUS CRASH COULD HAVE OCCURRED, AS THE SMOKE AND REVVING BEGAN SO SUDDENLY, AS DID THE SLOW CAR SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683225February 13, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE RESTART. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682692February 11, 2015
ENGINE, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTON. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE WOULD SHUT OFF WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT MENTIONED THAT THE VEHICLE WAS EXHIBITING THE SAME FAILURES AS MENTIONED IN RECALL NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682123February 9, 2015
ELECTRICAL SYSTEM
ALL WARNING/SERVICE LIGHTS ON THE DASH PANEL LIGHT UP, SOUND ALARMS, AND BLINK. THE SPEEDOMETER, FUEL GAUGE, TACHOMETER ALL GO TO "0" SO I AM UNAWARE OF MY SPEED. BLINKERS AND EMERGENCY FLASHERS DO NOT WORK. THIS FIRST HAPPENED RIGHT AFTER WE PURCHASED THE VEHICLE, AND THEY REPAIRED SOMETHING TO WHERE IT WORKED FOR ABOUT 3 MONTHS. THEN IT HAS BEEN HAPPENING MORE FREQUENTLY SINCE THEN. THE LIGHTS ALL TURNING ON WILL HAPPEN ABOUT ONCE A WEEK NOW. I CALLED THE DEALERSHIP AND THEY SAID IT'S PROBABLY RELATED TO THE RECALL CURRENTLY IN PLACE FOR MY VEHICLE, THAT THEY DON'T HAVE A FIX FOR. OF WHICH, MY CAR HAS BEEN EFFECTED BY THE IGNITION SWITCH RECALL AS MY CAR HAS TURNED OFF AT RANDOM TIMES GOING 35+ MPH. THIS RECALL HAS BEEN IN EFFECT SINCE JULY 2014 AND THERE IS NOT YET A REMEDY. I HAVE 3 YOUNG KIDS THAT I HAVE WITH ME ALL OF THE TIME AND I AM AFRAID TO DRIVING ON THE HWY SINCE THIS OFTEN HAPPENS AT THOSE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681782February 6, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE RIGHT KNEE STRUCK THE IGNITION. AS A RESULT, THE VEHICLE SHUT OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681792February 6, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AT VARIOUS SPEEDS. THE FAILURE OCCURRED ON TWO OCCASIONS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND THE DEALER STATED THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681477February 5, 2015
ELECTRICAL SYSTEM
HAVE OWNED THIS VEHICLE FOR 5 MONTHS. VEHICLE WOULD NOT START...HAD BEEN DRIVEN APROX 30 MILES/COOLED JUST WOULD CLICK, WOULD RESTART AFTER TIME GIVEN, TAKEN TO DEALER NO PROBLEMS FOUND, IT HAS DONE THIS 4 MORE TIME SINCE, IS PART OF THE RECALL 14V-396. HAVE TAKEN IT BACK TO THE DEALER PURCHASED FROM AND VW DEALERSHIP AND PROBLEM CANNOT BE DUPLICATED THEREFORE IT CANNOT BE REPAIRED. IT HAS BEEN IN THE SHOP FOR TWO WEEKS AND NO SOLUTION FOUND....SUSPECT IT IS THE IGNITION SWITCH IN THE RECALL BUT IS NOT THROWING OUT ANY CODE. VW STATES THAT THEY CANNOT REPLACED BECAUSE THERE IS NO CODE AND IF WHIN MODULE NONE ARE AVAILABLE PLUS THE RECALL STATES REMEDY NOT AVAILABLE. VW REP SAID WE COULD PAY OUT OF POCKET, AND THEN IF LATER FOUND OUT TO BE UNDER THE RECALL THEY WOULD REIMBURSE...WHICH IS TOTALLY A LIE SINCE THERE ARE NO WHIN MODULES AVAILABLE AND THAT ISN'T A KNOWN FIX. I FIND IT TOTALLY ABSURD THAT THEY REALLY THINK WE SHOULD BE DRIVING THIS VEHICLE SINCE A FAILURE MAY HAPPEN AT ANYTIME, SPEED, AND MAY CAUSE A CRASH. THE FACT THAT THEY DO NOT VALUE THE LIVES IN THE VEHICLE IS VERY DISCOURAGING. HAVE SUGGESTED THEY REPLACE VEHICLE OR PAY THE LOAN AND WAS TOLD THAT WAS DOUBTFUL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681225February 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 10V252000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REMEDIED UNDER THE RECALL. THE CONTACT STATED THAT THE REMEDY WAS INADEQUATE AND DID NOT REMEDY THE ISSUE. THE WIRING HARNESS FAILED AND THE WIRING BECAME STUCK IN THE SLIDING DOOR. AS A RESULT, THE DOOR WOULD OPEN WHILE THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE; HOWEVER, NO SOLUTION WAS PROVIDED. THE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680641February 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AFTER THE VEHICLE WAS SHIFTED INTO PARK, IT WAS DIFFICULT TO REMOVE THE KEY AND TURN THE IGNITION TO THE OFF POSITION. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680026January 30, 2015
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE IGNITION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679807January 29, 2015
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
WHILE DRIVING TYPICALLY AT SPEEDS LESS THAN 45 MPH THE VEHICLE ENGINE WILL SHUT DOWN AND ELECTRICAL POWER AT THE DASH IS LOST. VEHICLE WILL RESTART AFTER IT SHUTS DOWN. PROBLEM IS NOT CONSISTENT. DEALER CAN NOT VERIFY THE COMPLAINT, THEREFORE CAN NOT REPAIR. NHTSA RECALL 14V396 APPEARS TO BE THE CORRECTION FOR THE ISSUE. DEALER WILL NOT PERFORM THE RECALL UNTIL THEY DUPLICATE THE ISSUE. HAS BEEN AT THE DEALER FOR 6 DAYS WITH NO DUPLICATION OF THE COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679440January 28, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
I DROPPED MY VAN OFF ON 1/21/15 AND TODAY IS 1/28/15 AND I CALLED THE DEALERSHIP THAT I BOUGHT THE VEHICLE FROM AND HE HAS BEEN HELPFUL BUT WHERE THEY DROPPED THE VAN TO, TO GET IT REPAIRED AT THE VOLKSWAGEN DEALERSHIP WHERE THEY CAN WORK ON IT SAY THEY CANNOT DUPLICATE THE MALFUNCTION. IT'S BEEN OVER A WEEK AND MY FIANCE HAD TO BE THE ONE TO CONTACT THE DEALERSHIP FOR AN UPDATE. NOW I HAVE A VIDEO THAT MY FIANCE HAS RECORDED AND I SENT IT TO THE DEALERSHIP WHERE I BOUGHT THE VAN AND HE HAS LOOKED AT IT. HE ALSO TRIED TO SEND IT VIA EMAIL TO THE VOLKSWAGEN DEALERSHIP WHERE MY VAN IS BEING REPAIRED AND THEIR EMAIL IS INCAPABLE OF RECEIVING THE FILE DUE TO THE FACT THAT IT IS TOO BIG BY THEIR STANDARDS. NOW MY FIANCE HAS CALLED THE VOLKSWAGEN DEALERSHIP DIRECTLY AND SAID TO THE SUPERVISING PERSON IN CHARGE OF WORKING ON MY VAN THAT WE ARE MORE THAN WILLING TO DRIVE OVER THERE AND SHOW HIM THE VIDEO, HIS REPLY WAS IT IS NOT NECESSARY. OK MY THOUGHT ON THAT IS IF YOU CANNOT DUPLICATE THE MALFUNCTION OF THE WINDSHIELD WIPERS NOT TURNING OFF, THE TURNING SIGNALS NOT WORKING AT ALL AND THE HEATED SEAT NOT WORKING AT ALL WOULDN'T YOU WANT TO SEE THE VIDEO. WE HAVE A RECORD OF IT AND I FEEL LIKE HE DOESN'T CARE. PLEASE INVESTIGATE THIS FAULTY VEHICLE. I AM FRUSTRATED AND NOW LOOKING INTO THE LEMON LAW. THIS VEHICLE IS A HAZARD AND MY KIDS SAFETY WHILE IN THIS VEHICLE IS MY PRIORITY. I DO NOT FEEL SAFE IN THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678825January 26, 2015
ENGINE
WHILE DRIVING MY CAR, ON MULTIPLE OCCASIONS NOW, THE ENGINE HAS SHUT OFF. THE CAR REMAINS ON BUT THE GAS AND STEERING DO NOT WORK. THE MOST RECENT TIME I HAD TO QUICKLY PULL TO THE SIDE AS I WAS DRIVING 35MPH. I SEE THAT THERE WAS A RECALL FOR OUR MAKE AND MODEL BUT WHEN WE'RE CALLING VW, THEY ARE SAYING IT DID NOT EFFECT MY SPECIFIC VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679014January 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE IGNITION NEEDED TO BE REPLACED. THE FAILURE HAD NOT BEEN REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED UNDER THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 102, 619.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678483January 23, 2015
ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE LOOSES ALL POWER WHILE DRIVING. THIS HAS HAPPEN 3 TIMES IN 5 DAYS. HAPPENS RANDOMLY. TRIED USING ANOTHER KEY WITH NOTHING ON KEY CHAIN AND STILL HAPPENS. I ALSO TRIED TO GIGGLE KEY WHILE VEHICLE IS PARKED AND RUNNING BUT COULD NOT DUPLICATE LOSE OF POWER. THIS IS VERY, VERY DANGEROUS BECAUSE YOU HAVE LIMITED STEERING AND BRAKING WHEN ENGINE STALLS. VW WEB-SITE SAYS RECALL IS PENDING. THIS IS DANGEROUS!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Routan