Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10041776October 14, 2003
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION
MY JETTA HAS BEEN BACK AT THE DEALER 5 TIMES IN THE PAST TWO MONTHS TO REPAIR THE SAME PROBLEM. THE CAR HESITATES UPON ACCELERATION AS IF IT WILL STALL. THE CHECK ENGINE LIGHT COMES ON. SOMETIMES IT STAYS ON UNTIL THEY RESET IT AND SOMETIMES IT GOES OFF. THE DEALER HAS REPLACED THE MASS AIR SENSOR AND CLEANED PARTS OF THE ENGINE. THEN THE INTAKE MANIFOLD HAD TO BE REPLACED. NOW THEY TOLD ME THE PROBLEM IS THE IGNITION COIL AND WIRES FOR AN ADDITIONAL $700.00. THIS CAR IS JUST THREE YEARS OLD AND I HAVE SPENT CLOSE TO $2000 IN REPAIRS IN TWO MONTHS. I DIDN'T EVEN MADE IT OUT OF THE DEALER'S PARKING LOT BEFORE THE CHECK ENGINE LIGHT CAME ON AGAIN. VW NEEDS TO ADDRESS THIS ISSUE BUT THEIR CUSTOMER SERVICE REPRESENTATIVES WON'T HELP. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041805October 14, 2003
ELECTRICAL SYSTEM
I HAVE TAKEN IN MY 2002 VW JETTA ABOUT 9 TIMES FOR ELECTRICAL PROBLEMS: THE ENGINE COMES ON, THE DOORS HAVE MESSED UP, THE ODOMETER IS INCORRECT AND THE SPEEDOMETER FLOATS DRASTICALLY 5-10 MILES UP AND DOWN. THIS IS AN EXTREMELY DANGEROUS CAR NOT ONLY FOR THE ELECTRICAL PROBLEMS THAT MIGHT CAUSE A FIRE, BUT ALSO BECAUSE PEOPLE DON'T KNOW HOW FAST THEY REALLY ARE GOING - THIS IS AN EXTREME HAZARD. MY FRIEND'S 2001 VW JETTA IS JUST STARTING TO DO THE SAME THINGS AS MINE, WITH THE ENGINE LIGHT COMING ON, AND A WOMEN TODAY SAID ALL OF HER FRIENDS GOT RID OF THEIRS FOR THE SAME REASONS - JETTAS WITH ELECTRICAL PROBLEMS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042918October 14, 2003
SERVICE BRAKES, AIR:DRUM:SHOES/LININGS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:WHEEL CYLINDERS
CONSUMER PURCHASED A USED VEHICLE FROM DEALER AND VEHICLE NEEDED REAR WHEEL CYLINDERS AND BRAKE SHOES. THE WHEEL CYLINDERS WERE LEAKING, AND THE BRAKE SHOES CRUMBLED WHEN REMOVED FOR REPAIR DONE BY CONSUMER SINCE DEALER WAS NOT WILLING TO DO ANYTHING ABOUT IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042858October 10, 2003
AIR BAGS:SIDE/WINDOW
REQUEST FOR INFORMATION AND COMPLAINT (REF TIS REQUEST #7094 DGD).*MR *CB THE PASSENGER-SIDE SIDE-IMPACT ANDSIDE-CURTAIN AIR BAG DEPLOYED WITHOUT AN IMPACT *AAJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041574October 10, 2003
STRUCTURE:BODY:BUMPERS
PAINT ON REAR BUMPER OF 1999 VW JETTA'S CHIP & PEEL OFF ON MOST VEHICLES. REDUCES THE RESALE VALUE & APPEARANCE OF THE VEHICLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041515October 9, 2003
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
MY 2002 VW JETTA HAS BEEN SITTING AT THE DEALERSHIP FOR ALMOST 30 DAYS WAITING FOR AN ABS CONTROL MODULE. NO ONE AT THE DEALERSHIP OR VW OF AMERICA CAN TELL ME WHEN THE PART WILL BE SHIPPED OR IF IT HAS EVEN BEEN SHIPPED YET. I CALL EVERY DAY TO FIND OUT STATUS, AND STILL NO ONE AT THIS HUGE CORPORATION HAS AN ANSWER. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042696October 9, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS
BRAKE LIGHTS WENT OUT REPEATEDLY. VEHICLE HAS BEEN IN THE REPAIR SHOP A NUMBER OF TIMES, YET THE PROBLEM KEEPS RECURRING. VEHICLE WAS IN AN ACCIDENT DUE TO BRAKE LIGHT FAILURE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10041565October 9, 2003
STRUCTURE:FRAME AND MEMBERS
THE ENGINE COVER FROM UNDERNEATH THE CAR HAS FALLEN OFF TWICE, IT FALLS ON ONE SIDE AND THEN HANGS ONTO THE GROUND. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041466October 8, 2003
ELECTRICAL SYSTEM:IGNITION
CHECK ENGINE LIGHT ON, CAR RUNS ROUGH WHEN WET. HAS ALWAYS. BRING IT IN FOR DIAGNOSTIC AND THEY SAY IT IS THE IGNITION COIL PACK. IT WAS REPLACED AND THE DAY AFTER SERVICE IS COMPLETED ON THE WAY TO WORK CHECK ENGINE LIGHT COMES ON AGAIN. BRING IT BACK IN AND AFTER ANOTHER DIAGNOSTIC HOOK UP AND ANOTHER $72 LATER NOW THEY SAY THERE ARE 2 MORE FAULTS. THE IGNITION WIRES NEED REPLACING AND THE LONG TERM FUEL TRIM IS RUNNING LEAN. I DO SOME RESEARCH ON LINE AND FIND OUT VW HAS HAD IGNITION COIL PROBLEMS AND HAD RECALLS ON 2001 AND 2002 MODEL YEARS AFTER A CLASS ACTION SUIT WAS FILED. I CONTACTED VW BEFORE I KNEW ABOUT THE CLASS ACTION SUIT AND THE PROBLEMS VW HAS HAD WITH THE IGNITION COIL PACKS AND WAS TOLD THAT THEY COULDN'T ASSIST ME. GO FIGURE. A COMPANY WHO HAS HAD THESE VERY SAME PROBLEMS IN THE PAST WITH OTHER MODELS AND YEARS ISN'T TAKING RESPONSIBILITY FOR DEFECTIVE PARTS. I AM VERY UNHAPPY WITH VW SERVICE, BOTH AT THE DEALER AND THERE HEADQUARTERS FOR NOT ACKNOWLEDGING THE PROBLEM AND FOR NOT TAKING RESPONSIBILITY. THERE IS AN ATTORNEY WHO IS DOING A CLASS ACTION INVESTIGATION INTO THE IGNITION COIL PAK PROBLEM. IT IS GG&D, GIRARD, GIBBS, AND DE BARTOLOMEO. THEY ARE BASED IN SAN FRANCISCO AND HAVE A WEB SITE. YOU CAN EMAIL THEM IF YOU'VE HAD ANY PROBLEMS WITH YOUR IGNITION COIL PACK NEEDING REPLACING. I THINK IT IS HORRIBLE THAT VW WON'T ADMIT OF ANY LIABILITY IN THIS MATTER ESPECIALLY SINCE THEY'VE HAD A CLASS ACTION SUIT ALREADY FOR OTHER YEARS. IT IS JUST TOO COINCIDENTAL THAT OTHERS ARE STILL EXPERIENCING IGNITION COIL PROBLEMS. SO FAR, I HAVE SPENT OVER $1600 TO FIX THESE PROBLEMS. I GUESS I WON'T BE BUYING ANYMORE VOLKSWAGENS. *LA
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10042521October 8, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
WHILE DRIVING IN THE RAIN WINDSHIELD WIPERS FAILED, CAUSING DRIVER TO HAVE POOR VISIBILITY. IT WAS AN INTERMITTENT PROBLEM. WILL BE TAKING VEHICLE TO DEALERSHIP TO HAVE MECHANIC CHECK IT OUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042482October 7, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
WHILE DRIVING ENGINE LIGHT COMES ON DUE TO EMISSION FAILURE. DEALERSHIP REPLACED THE MASS AIR FLOW SENSOR, BUT THE PROBLEM RECURRED. CURRENTLY, AIR INJECTION PUMP WAS BEING REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041320October 6, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH
STARTING ON MAY 23,2003 I STARTED TAKING MY JETTA VR6 INTO THE DEALERSHIP DUE TO THE FACT THAT THE CHECK ENGINE (MIL) LIGHT WAS ON AND OCCASIONALLY WHILE DRIVING THE CAR WOULD DIE. I WOULD DRIVE AT 40 MPH OR BE AT A STOP SIGN AND EITHER WAY THE CAR WOULD JUST DROP ALL POWER. I LOST CONTROL OF STEERING AND EVERYTHING ELSE AND WOULD HAVE TO RESTART THE CAR WHILE DRIVING DOWN THE ROAD. THE 1ST TIME I WAS TOLD THAT A 40,000-MILE TUNE UP WOULD FIX THE SITUATION. IT OCCURRED AGAIN AFTER THE TUNE ABOUT TWO WEEKS LATER, AND I WAS INFORMED THAT IT WAS AN O2 SENSOR AND THE MASS FLOW SENSOR THAT HAS PROBLEMS. THEY PAID FOR THE MASS FLOW SENSOR AND IT'S LABOR AND I PAID FOR THE O2 SENSOR AND IT'S LABOR. AFTER THE REPAIR AND REPLACEMENT IT OCCURRED (WITH IN THE SAME WEEK); THEY SAID IT WAS ANOTHER O2 SENSOR AND THEY PAID FOR THE LABOR WHERE I PAID FOR THE PART. ON THE FOURTH VISIT, THEY SAID THAT IT WAS THE CATALYTIC CONVERTER AND ONE OF THE 2 O2 SENSORS THAT HAD ALREADY BEEN REPLACED HAD GONE BAD AGAIN. THEY PAID FOR BOTH OF THESE ISSUES AND ASSURED ME THE PROBLEM WAS FIXED. IT WASN'T THE NEXT TIME THEY TOLD ME IT WAS THE ALTERNATOR. AFTER MUCH DISCUSSION I ASKED THEM TO DRIVE IT AND MAKE SURE AS THE ALTERNATOR THEY WANTED ME TO BUY WAS $700. THEY CALLED BACK A WEEK LATER AND SAID THEY WERE WRONG IT WAS THE BATTERY INSTEAD AND THAT I OWED THEM $125. I PAID BECAUSE I WAS TOO TIRED TO ARGUE ANYMORE. THAT WAS ON 8/9/03. ON 10/6/03 THE CAR DIED AGAIN. THEY ARE NOW SAYING IT IS THE IGNITION SWITCH AND THAT IT WAS CAUSING THE BATTERY TO DRAIN (MEANING TO ME, I MAY NOT HAVE NEEDED TO PURCHASE A NEW BATTERY 2 MONTHS AGO). THEY WANTED ME TO PAY FOR THE PART AND HALF THE LABOR BECAUSE THE CAR IS OUT OF WARRANTY (ONLY CAME WITH 2/24K). STARTING TO WONDER WHAT WILL THEY BLAME IT ON (AND CHARGE ME FOR) NEXT MONTH. CAR IS CURRENTLY AT 48500. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042392October 6, 2003
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
CONSUMER STATES TRUNK WILL NOT LATCH CORRECTLY. DEALER HAD BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042394October 6, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SEATS
CONSUMER NOTICED BROKEN SPRINGS UNDER DRIVER'S AND PASSENGER'S SEATS. AS A RESULT, WAS UNABLE TO RAISE PASSENGER'S SEAT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041334October 6, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE POWER WINDOWS AND ELECTRONIC DOOR LOCKS OF MY 2002 JETTA DOESN'T WORK ? WINDOWS WON'T OPEN AND DOORS WON'T LOCK. IT HAS TO BE DONE MANUALLY UNTIL THEY STOPPED WORKING FOR TWO MONTHS WITH NO SIGNS OR ANY WARNING. TOOK THE CAR TO THE DEALERSHIP AND SUGGESTED THAT A NEW COMFORT CONTROL CENTER MODULE IS NEEDED. SINCE THE CAR IS NO LONGER UNDER WARRANTY BECAUSE IT HAD 60,000 MILES ON IT, THE PART COST $300. VW AMERICA HAS DENIED MY CLAIM AND WILL NOT ASSIST WITH THE REPAIR. THE MALFUNCTION IS BELIEVED TO BE A DEFECT ON THE ORIGINAL PART AND I'M NOT LIABLE OR HOLD RESPONSIBLE FOR ITS REPLACEMENT, SINCE THE FAILURE OF OPERATION AS IT SHOULD BE IS AT NO FAULT OR NEGLIGENCE ON MY BEHALF AS THE ORIGINAL OWNER OF THE VEHICLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041230October 4, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOWS ARE WINDING DOWN BY THEMSELVES AND HAPPENED TWICE (10/3/03-10/04/03). I GO OUTSIDE AND ALL THE WINDOWS ARE DOWN. IF SOMEONE STEALS MY CAR , THEN VW WILL HAVE TO BUY BE ANOTHER! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042054October 1, 2003
SEAT BELTS, AIR BAGS:FRONTAL
SEAT BELT EQUIPMENT DID NOT WORK PROPERLY DURING AN ACCIDENT.*MR THE AIR BAGS FAILED TO DEPLOY WHEN THE CONSUMERS VEHICLE WAS HIT ON THE RIGHT PASSENGER SIDE. *PH *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10042107October 1, 2003
AIR BAGS:SIDE/WINDOW
WHILE DRIVING AT 65/70 MPH VEHICLE WENT OVER A SMALL OBSTACLE IN THE ROAD. WHEN THIS OCCURRED PASSENGER'S SIDE CURTAIN AND SIDE AIR BAG DEPLOYED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042137October 1, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, VEHICLE SPEED CONTROL
FAILURE OF VEHICLE'S AIR MASS SENSORS.*MR THE MASS AIR FLOW SENSOR FAILED. A NEW THROTTLE BODY WAS ALSO INSTALLED. THE CONSUMER BELIEVES THESE PARTS WERE POORLY DESIGNED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038278October 1, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING, THE ENGINE STALLED, WHICH CAUSED THE CONSUMER TO PULL OVER. THE ENGINE LIGHT ALWAYS STAYED ON. THE DEALER INSPECTED THE VEHICLE, BUT WAS UNABLE TO CORRECT THE PROBLEM. *AK *JB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta