Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10045441November 4, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE FRONT PASSENGER WINDOW STOPPED WORKING AT 26,000 MILES, FOLLOWED BY THE REAR DRIVER'S SIDE WINDOW AT 30,000 MILES AND THE REAR PASSENGER'S SIDE WINDOW AT 36,000 MILES. WE HAVE NOT REPAIRED ANY OF THESE BECAUSE WE WERE TOLD WE WOULD HAVE TO PAY FOR IT, SINCE THE VEHICLE WAS OUT OF WARRANTY AFTER 24,000 MILES. LAST MONTH THE FRONT DRIVER'S SIDE WINDOW FELL INTO THE DOOR AS WELL. WE HAVE BEEN TOLD BY A LOCAL DEALER THAT VW IS PAYING FOR WINDOWS TO BE FIXED IN THEIR JETTAS PURCHASED AFTER SEPTEMBER, 1999. HOWEVER, THIS WILL NOT HELP THOSE OF US WITH PROBLEM WINDOWS IN CARS MADE BEFORE THEN. VW KNOWS THIS IS A PROBLEM, THEIR DEALERS KNOW IT IS A PROBLEM, YET THEY WILL NOT DO ANYTHING TO HELP THEIR CUSTOMERS. PLEASE MAKE SURE THAT VW GETS A COPY OF THIS, AND IF THEY WISH TO CONTACT ME TO RECTIFY THIS SITUATION, THEY MAY DO SO, BECAUSE AT THIS POINT, WE WILL NEVER BUY ANOTHER VW AGAIN, AND NEITHER WILL ANYONE WE KNOW BECAUSE OF THE VARIED PROBLEMS WE HAVE HAD WITH OUR CAR (THE WINDOWS ARE JUST ONE).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045297November 2, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I OWN A 1989 VOLKSWAGEN JETTA, VIN WVW PA01G4KW724572. I HAD A LEAK OF MY HEATER CORE (PER A NON-VW MECHANIC). THE NHTSA WEBSITE REPORTS THAT THERE WAS A RECALL OF 1989 JET'S FOR THEIR HEATER CORE. I CONTACTED WES GREENWAY'S ALEXANDRIA VOLKSWAGEN TO HAVE THE WORK DONE. I DID SO THROUGH AN ONLINE ARRANGEMENT WITH THE COMPANY, IN WHICH I DESCRIBED THE PROBLEM. WHEN I ARRIVED AT THE SITE, MR. TONY HUYNH, IN THE SERVICE DEPARTMENT, TOLD ME THAT THERE WAS NO RECALL INVOLVING HEATER CORES FOR 1989 JET'S. WHEN I TOLD HIM THAT I HAD SEEN THAT THERE WAS ONE, THROUGH A WEBSITE, HE CHECKED MY VIN ON HIS COMPUTER AND TOLD ME THERE WAS NO "OPEN RECALL" ON MY SPECIFIC CAR. I WENT TO MY OFFICE AND FOUND THE NHTSA NOTICE AND CALLED MR. HUYNH, SO THAT I COULD LET HIM KNOW THAT I FOUND THE RECALL ON AN OFFICIAL SITE, NOT SOMETHING UNOFFICIAL AS HE HAD SUGGESTED WHEN I WAS AT THE DEALERSHIP (AT WHICH POINT I COULD NOT RECALL THE WEB SOURCE FOR MY INFORMATION). HE CONTINUED TO DENY THERE WAS A RECALL. IN BOTH INSTANCES, HE SUGGESTED THAT I CONTACT VOLKSWAGEN OF AMERICA, AND HE GAVE ME AN 800-NUMBER TO CALL. (INCIDENTALLY, WHEN I WAS AT THE VW DEALER, MR. HUYNH SAID I SHOULD HAVE CALLED FOR AN APPOINTMENT RATHER THAN USING THE WEBSITE. I SUGGESTED TO MR. HUYNH THAT THE WEBSITE SHOULD SAY THAT PEOPLE SHOULD CALL IF THEY HAVE ANYTHING OTHER THAN A VERY SIMPLE PROBLEM. HE SAID THE WEBSITE INSTRUCTED PEOPLE TO CALL IF THEY HAD COMPLEX PROBLEMS. I WENT BACK TO THE GREENWAY VW WEBSITE AND FOUND NO SUCH INSTRUCTION AND HAVE PRINTED OUT THE RELEVANT WEBPAGES.) THANKS FOR ANY ASSISTANCE WITH THIS ISSUE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046105October 31, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
UPON STARTING VEHICLE AUTOMATIC TRANSMISSION SHIFT INDICATOR AND BRAKE LIGHT ILLUMINATED ON THE CONSOLE. WHEN THIS OCCURRED DRIVER WAS UNABLE TO REMOVE THE GEAR SHIFTER FROM PARK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046053October 30, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING CONSUMER SMELLED A BURNING ODOR COMING FROM INSIDE THE VEHICLE. CONSUMER PULLED OVER TO INVESTIGATE THE SMELL, AND NOTICED THAT DRIVER'S SEAT WAS BURNING. CONSUMER TOOK VEHICLE TO THE DEALERSHIP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045153October 30, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH. I HAVE A FAULTY IGNITION SWITCH. WITH THE CAR RUNNING, THERE HAVE BEEN OCCASIONS WHEN MY HEADLIGHTS HAVE TURNED OFF, AND THE BRAKE LIGHT CAME ON. I HAVE SEEN APPROXIMATELY 5 POSTINGS ON DIFFERENT MESSAGE BOARDS WITH THE SAME PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043866October 29, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
SINCE BUYING MY JETTA NEW IN 2002. I HAVE HAD NOTHING BUT PROBLEMS. TWICE THE IGNITION COILS FAILED, AND I HAD TO HAVE THE CAR TOWED. THEY WOULDN'T REPLACE ALL THE DEFECTIVE COILS THE FIRST TIME. SO, NOW THAT I KNOW MY CAR IS UNRELIABLE, I WON'T BE USING IT FOR LONG TRIPS, WHICH WAS MY MAIN REASON FOR BUYING THE CAR. THEN LAST NIGHT ON MY WAY DOWN THE ROAD, THE HEATED SEAT CAUGHT ON FIRE AND BURNED A WHOLE IN MY SEAT, NOT TO MENTION WHAT IT DID TO ME AS I WAS DRIVING. THIS CAR JUST SEEMS TOTALLY UNSAFE. FIRST THERE IS NO POWER WHEN THE IGNITION COILS FAIL, THEN THE DRIVER SEAT CATCHES ON FIRE AS I AM DRIVING DOWN THE ROAD. OF COURSE THE DEALER CAN'T GET ME IN UNTIL LATER THIS WEEK.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10043906October 29, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2000 JETTA (VW) 2 WEEKS AGO MY PASSENGER SIDE WINDOW BROKE AND BOUGHT NEW REGULATOR AND HAD FIXED. TODAY MY DRIVERS SIDE WINDOW BROKE. 60K ON VEHICLE AND I THINK THIS IS ABSURD. VW SHOULD RECALL ALL UNITS MANUFACTURED WITH THIS REGULATOR. I WILL BE GOING TO DEALERSHIP TOMMOROW TO SEE WHAT THEY SAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043763October 28, 2003
TIRES:SIDEWALL
I HAVE A 2003 VOLKSWAGEN JETTA GLS 1.8T SPORT EQUIPPED WITH GOODYEAR RSA TIRES, SIZE 245/45 R17 H91. THE TIRES HAD ONLY 16,000 MILES ON THEM. AT HIGHWAY SPEED THE DRIVERS SIDE TIRE BLEW OUT. FURTHER INSPECTION OF THE TIRE SHOWED THAT IT FAILED AT THE SIDE WALL. THERE WAS A TEAR IN THE SIDEWALL ALMOST THRU 40 PERCENT OF THE TIRE. I MANAGED TO MAKE IT OVER 3 LANES OF TRAFFIC AND NARROWLY OVERTED A COLLISSION. FUTHERMORE GOODYEAR DECLINED TO HONOR MY WARRANTY CLAIM. I THINK THAT GOODYEAR RSA MODEL TIRES SHOULD BE INVESTIGATED. THESE ARE SUPPOSED TO BE HIGH PERFORMANCE TIRES AND ONE FAILED AT THE SIDEWALL WITH ONLY 16,000 MILES ON IT AND AT ONLY 60 MILES PER HOUR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043776October 28, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM, FUEL SYSTEM, OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, PARKING BRAKE, SEATS:MID/REAR ASSEMBLY, SERVICE BRAKES, AIR:ANTILOCK, EQUIPMENT
INTERIOR CONSOLE PAINT PEELING, FABRIC FADING, ENGINE RATTLE NOISE, WINDOW ACTUATOR FAILURE AND NOISE, THERMASTAT, FUEL DOOR ACTUATOR, SEAT SPRINGS SNAP, BRAKE PAD EXCESSIVE WEAR, A/C RUNS HOT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043828October 28, 2003
ENGINE AND ENGINE COOLING
MASS AIRFLOW SENSOR AND COOLANT TEMPERATURE SWITCH FAILURE AT 47000 MILES. VOLKSWAGEN OF AMERICA STATED CAR OUTSIDE OF 36 MONTH EMISSIONS WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043681October 27, 2003
POWER TRAIN:MANUAL TRANSMISSION
PIN IN TRANSMISSION COMING OUT, CAUSING LEAK, REPLACED TRANSMISSION/CLUTCH DISK, PRESSURE PLATE AND THROWOUT BEARINGS. VW HONOR WARRANTY BECAUSE I WAS SECOND OWNER. ORIGINAL WARRANTY 100,000 OR 5YRS. DEALER STATED THEY NEVER SAW A PIN WORKED ITS WAY OUT THAT WAY. THEY THOUGHT VW SHOULD HAVE COVERED PROBLEM. MILLEAGE AT TIME 68,299 . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043501October 24, 2003
ELECTRICAL SYSTEM:WIRING
VEHICLE LOST POWER WITHOUT WARNING IN FREEWAY TRAFFIC. AFTER PULLING OVER, CAR RESTARTED. NO INDICATOR LIGHTS WERE NOTICED. UPON RETURNING HOME, GLOW PLUG LIGHT LIT TWICE WITH ENGINE BUCKING. DEALER REPLACED GLOW PLUG WIRING HARNESS WITH A NEW PART THAT WAS RELEASED BY VOLKSWAGEN (VW) IN OCTOBER, 2003. VW WOULD NOT WARRANT REPLACEMENT PART OR LABOR. DEALER STATED THIS IS NOT AN UNUSUAL FAILURE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043527October 24, 2003
ELECTRICAL SYSTEM:IGNITION
THIS IS THE SECOND TIME NOW THAT MY 2003 VW 1.8T JETTA WOULD NOT START WHEN I WENT TO LEAVE FOR WORK IN THE MORNING. I UN-LOCK THE DOORS WITH THE REMOTE AND GET IN THE CAR, PRESS IN ON THE CLUTCH AND TURN THE KEY, THE HEADLIGHTS, RADIO, DOOR-CHIMES AND INTERIOR LIGHTS ALL COME ON BUT THE ENGINE WILL NOT TURN OVER AT ALL. I ONLY HAVE 8800 MILES ON THE CAR AT THIS POINT IN TIME, THE FIRST TIME WAS ABOUT TWO WEEKS AGO AND THE DEALER CAN'T SEEM TO FIND ANYTHING WRONG WITH IT. I DON'T UNDERSTAND WHAT COULD POSSIBLY BE CAUSING THE PROBLEM EXCEPT THAT BOTH TIME IT HAS BEEN NEAR FREEZING OUTSIDE AND THE CAR HAD SAT OVER-NIGHT. THE FIRST TIME THE DEALER HAD MY CAR FOR THREE DAYS, WITHOUT GIVING ME A LOANER CAR BEFORE THEY TOLD ME TO COME PICK IT UP BECAUSE THEY COULDN'T DUPLICATE THE PROBLEM. THIS TIME THEY HAVE HAD MY CAR FOR TWO DAYS NOW, AND I HAVEN'T EVEN RECEIVED A PHONE CALL FROM THEM TO LET ME KNOW ABOUT THE PROGRESS OF MY VEHICLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040298October 23, 2003
POWER TRAIN:DRIVELINE:DRIVESHAFT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE PROCEEDING TO ENTER THE HIGHWAY, THE DRIVER HEARD A LOUD BANG. THE VEHICLE STARTED TO LOSE POWER. TOOK VEHICLE TO MECHANIC, AND HE SAID THAT THE BOLTS SHEARED OFF THE FROM DRIVESHAFT TO THE TRANSMISSION. *AK THE TRANSMISSION, DRIVESHAFT, AND THE CV JOINTS WERE REPLACED DUE TO THE INCIDENT. THE VEHICLE STARTED TO HAVE PROBLEMS AGAIN WITH THE FRONT BRAKES, WHERE THE ROTORS WERE REPLACED AGAIN. (THE PROBLEM RETURNED AGAIN) *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043388October 22, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE SHIFTS ROUGH BETWEEN LOWER GEARS, AND HAS GOTTEN PROGRESSIVELY WORSE FOR A PERIOD OF 1 YEAR. THE TRANSMISSION HAS LOST 4TH GEAR AND IS EXPERIENCING ELECTRICAL FAILURE AS WELL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043395October 22, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
VEHICLE QUITS RUNNING AFTER BEING DRIVEN ON THE HIGHWAY FOR A PERIOD OF TIME WHEN COMING TO A COMPLETE STOP THEN ATTEMPTS TO TURN LEFT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044445October 21, 2003
VISIBILITY:WINDSHIELD, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:WIRING, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH, SERVICE BRAKES, HYDRAULIC
VEHICLE SUFFERED A LOST OF POWER WHEN CHECK ENGINE LIGHT ILLUMINATES.*MR ON MARCH 7 2002 UNIVERSITY VW DISCOVERED A DEFECTIVE AIRFLOW METER. THE WINDSHIELD WAS REPLACED FOR A CRACKED RAIN DRAIN. THE BRAKE SERVO WAS CHANGED FOR A PIN HOLE AIR LEAK. CONSUMER WAS TOLD THAT THE GLOW PLUG HARNESS MIGHT BE THE CAUSE AS TO WHY THE BRAKE LIGHTS COME ON. THE HAZARD SWITCH SWITCHED ON AND OFF DISTRESSING OTHER DRIVERS BEHIND. REPLACED THE HAZARD RELAY SWITCH (ON THE DASH) BY MYSELF. BACK BRAKE PAD WORE DOWN TO THE RIVETS. VEHICLE OVERHEATED ON 3 OCCASIONS HAD PRESSURE TEST AND THERMOSTAT CHANGED AND PROBLEM STILL EXIST.*TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043127October 17, 2003
POWER TRAIN:MANUAL TRANSMISSION
MY VEHICLE OFTEN WILL NOT SHIFT INTO REVERSE. I HAVE A MANUAL TRANSMISSION, AND IT WILL SHIFT INTO THE OTHER GEARS, BUT OFTEN UPON STARTING THE VEHICLE, IT WILL NOT GO INTO REVERSE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043020October 16, 2003
AIR BAGS:SIDE/WINDOW
I DRIVE A 2002 VW JETTA, WITH 11000 PLUS MILES ON THE CAR. MY SIDE AND PASSENGER CURTAIN AIRBAGS DEPLOYED WITHOUT A CRASH. THERE WAS SPONTANEOUS DEPLOYMENT OF THE AIRBAGS. VW OF AMERICA SENT AN ENGINEER WHO FOUND NO DAMAGE TO ACCOUNT FOR THIS, JUST AS I HAD REPORTED. THE VW DEALERSHIP ALSO FOUND NO EVIDENCE FOR THIS. NOW, WITHOUT ANY EXPLANATION, NOR GUARANTEE THAT THIS WILL NOT RE OCCUR, VW EXPECTS ME TO DRIVE THIS VEHILCE AND RISK MY OWN SAFETY AND POSSIBLY THE SAFETY OF OTHERS ON THE ROAD. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043032October 16, 2003
POWER TRAIN:CLUTCH ASSEMBLY
CLUTCH CABLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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