Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10128972July 16, 2005
INTERIOR LIGHTING
IHAVE A 2004 VW JETTA WAGON. THE INSTRUMENTS ARE IMPOSSIBLE TO SEE IN SOME LIGHTING CONDITIONS, ESPECIALLY THE SPEEDOMETER. THE NEDDLE IS A DARK, NON REFLECTIVE RED AGAINST A BLACK BACKGROUND. WITH A BRIGHT FOREGROUND OUTSIDE, THE SPEEDOMETER CANNOT BE SEEN, EVEN WITH THE LIGHTS TURNED BRIGHT. I E-MAILED VW, BUT NEVER RECEIVED AN ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128855July 15, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: BEGINNING THREE YEARS AGO THE OWNER NOTICED THAT WHEN SHIFTING FROM 1ST TO 2ND GEAR, THE CAR WOULD JERK AND JOLT. AFTER 2ND GEAR THE SHIFTING WAS FINE. WHEN SHIFTING INTO REVERSE THERE WAS ALSO A JERK AND JOLT. THE FIRST TIME THE OWNER NOTICED IT WAS IN TOWN ON A MAIN ROAD. THE PROBLEM IS INTERMITTENT BUT FREQUENT. DEALER EVALUATED THE VEHICLE AND THEY TEST DROVE IT AND FOUND THE CONDITION NORMAL. THEN LAST THURSDAY JULY 7 2005 THE VEHICLE MADE A LOUD MECHANICAL NOISE LIKE A GRINDING SOUND WHEN SHIFTING FROM 1ST TO 2ND, ALSO WHEN SHIFTING INTO REVERSE. THEN THE OWNER CONTACTED A MECHANIC AND THEY TEST DROVE IT, AND THEN THEY REPORTED IT IS A SERIUOS PROBLEM WITH TRANSMISSION. THEN THE DEALER INSTRUCTED OWNER TO BRING IT BACK TO DEALERSHIP. IT IS NOW 2000 MILES PAST WARRANTY. DEALER ADVISES THAT THERE IS A BROKEN PART IN THE TRANSMISSION THAT HAS BECOME LODGED. THE TRANSMISSION NEEDS TO BE REPLACED ACCORDING TO DEALER AT A COST OF $4,500. ONWER CONTACTED VW OF AMERICA AND THEY REPORTED SINCE IT IS PAST WARRANTY, THERE IS NOTHING THEY CAN DO TO HELP WITH THE REPAIR COST. OWNER SENT A FAX TO DEALER STATING THAT HE NEEDS DOCUMENTATION OF WHAT IS EXACTLY WRONG WITH THE VEHICLE. THE RETURN FAX STATED THAT THERE IS NO WAY TO DETERMINE WHAT THE EXACT PROBLEM UNLESS THE TRANSMISSION IS TAKEN APART. SO OWNER WONDERS WHAT DID DEALERSHIP TELL THE VOLKSWAGEN COMPANY . THE VEHICLE IS BEING TAKEN TO A MECHANIC. THE DEALER LEFT A MESSAGE THAT THERE IS A TOW TRUCK THERE TO PICK UP THE VEHICLE BUT THE DEALERSHIP HAS DENTED THE UNDERSIDE OF THE VEHICLE AND IT NEEDS TO BE RETURNED TO DEALERSHIP. THE VEHICLE IS NOW AT THE TRANSMISSION SHOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126334July 15, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: WHEN THE CONSUMER WOULD START HER CAR AND TRY TO PUT IT IN GEAR, IT WOULD NOT COME OUT OF PARK. THIS HAPPENED WITHOUT WARNING. THE DEALER FIXED IT. THE CONSUMER WAS AT DEALER BECAUSE OF A RECALL AND HAD THEM LOOK AT THIS AT THE SAME TIME. *JB THE CONSUMER WITNESSED ANOTHER MAKE/MODEL VEHICLE WITH A SIMILAR PROBLEM WHILE AT THE DEALER. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128720July 14, 2005
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
DT: THERE WAS A RECALL FOR THE WHEEL HOUSING ON THE PASSENGER SIDE REAR PROTECTOR SHIELD. WHEN THEY INSTALLED THE HOOK IT MADE NOISE AND IT FELL OFF. WHEN IT FELL OFF IT STARTED TO SQUEAK. HE CALLED THE DEALERSHIP, AND TOOK VEHICLE TO DEALER, AND THEY PUT IN ANOTHER HOOK . THE HOOK FELL OFF AGAIN, AND HE CALLED THE DEALERSHIP, BUT THEY WOULD NOT HELP HIM. HE TOOK THE VEHICLE TO ANOTHER MECHANIC, WHO TOLD HIM THE RECALL WORK WAS DONE WRONGLY. THERE SHOULD HAVE BEEN A HOLE DRILLED FOR THE HOOK TO LATCH ONTO. THE LETTER STATED IT WAS A SAFETY RECALL, WK14. COULD NOT LOCATE THE NHTSA RECALL NUMBER. *AK (11/08/05) TANK GUARD ON THE REAR PASSENGER SIDE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128741July 14, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
DT: CONTACT RECEIVED A RECALL LETTER ON 7-13-05 CONCERNING THE FUEL SUPPLY LINE CLAMP. A RECALL NUMBER WAS NOT AVAILABLE. SHE CALLED THE DEALER , AND THEY SAID THEY COULD NOT GET HER IN UNTIL WEDNESDAY 7-20-05 BECAUSE THEY COULD NOT FIT HER INTO THEIR BUSY SCHEDULE, AND BECAUSE THEY DID NOT HAVE THE CLAMP YET. CONSUMER REQUESTED A LOANER AND THEY COULD NOT PROVIDE A LOANER. CONSUMER CALLED A CUSTOMER CARE ADVOCATE LISTED ON THE RECALL LETTER TO SEE ABOUT GETTING A LOANER, AND THE ADVOCATE TOLD HER TO CONTINUE DRIVING THE CAR UNTIL SHE SMELLED GASOLINE, AND THEN HAVE IT TOWED TO THE NEAREST DEALER. THE ADVOCATE SUGGESTED CONSUMER CONTACT OTHER DEALERS TO TAKE HER CAR IN FOR THE RECALL REPAIRS, BUT SHE DID NOT WANT TO DRIVE THE VEHICLE ANY FURTHER THAN NECESSARY. ALL OF THE OTHER DEALERS WERE VERY FAR AWAY, AND THE RECALL STATES THERE WAS A DANGER OF A FIRE. SHE IS AFRAID TO DRIVE THE CAR. CONSUMER WAS ONLY ABLE TO PROVIDE THE NAME, CITY, AND STATE OF THE DEALER SHE CALLED .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128587July 13, 2005
POWER TRAIN:CLUTCH ASSEMBLY
THE CLUTCH ON MY 2001 VW JETTA HAS TO BE REPLACED AFTER ONLY 50,000 MILES. AFTER DOIN G RESEARCH ON THE INTERNET I REALIZED THAT I AM NOT THE ONLY VICTIM OF THIS PROBLEM. THE COST FOR THIS REPAIR IS OVER $1000(FOR A CLUTCH).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128310July 11, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
(1) MANUFACTURER DEFECT OF AUTOMATIC TRANSMISSION. (2) THERE IS A LONG DELAY WHEN THE VEHICLE IS PLACED INTO DRIVE OR REVERSE GEAR (AFTER CAR HAS BEEN PARKED FOR AWHILE) VEHICLE ROLLS AS IF IN NEUTRAL. I HAVE: HIT MANY WHEEL STOPS, NEARLY HIT OTHER PARKED CARS AND ALMOST PINNED A PEDISTRIAN BETWEEN A PARKED CAR AND MINE. (3) DEALER AND MANUFACTURER STATES THE TRANSMISSION IS OPERATING PER SPECIFICATIONS HOWEVER NONE OF THEIR OTHER PRODUCTS HAS THIS FAILURE. MANUFUACTURER REFUSES TO REPAIR OR REPLACE THE TRANSMISSION, VEHICLE IS UNDER NEW CAR WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128321July 11, 2005
AIR BAGS
NO ACCIDENT HAS OCCURRED. HOWEVER, WHO OR WHAT COMPANY DO I EMAIL TO GET INFORMATION ON WHY VOLKSWAGEN WILL NOT PUT FORTH A RECALL ON THE SUNROOF OF THE JETTA MODEL 2001 AND 2002? I AM WAITING TO HEAR BACK FROM THIS COMPANY. HOWEVER, FROM THE CONSUMER REPORTS I SEE THAT THEY HAVE NOT RECALLED THIS PART ON THESE CARS. CAN YOU PLEASE DIRECT ME TO THE EMAIL ADDRESS THAT I MIGHT GET AN ANSWER? IT IS A SERIOUS ISSUE WITH THE AIRBAGS THAT ARE LOCATED IN THE COLULMS OF THIS VEHICLE. IF THEY GET WET THEY WILL NOT WORK. THEREFORE IT IS A HAZARD THAT VOLKSWAGEN SHOULD ADDRESS.THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120984July 8, 2005
ELECTRICAL SYSTEM
DT: 2003 VOLKSWAGEN JETTA DIESEL TDI. THE ENGINE DIED AT 70 MPH. THE CONSUMER KNEW IT WAS NOT THE TIMING BELT AND BELIEVED IT TO BE AN ELECTRICAL PROBLEM. THE CAR HAS AN ELECTRICAL PROBLEM WITH THE COMPUTER SENSOR THAT CONTROLS THE SIGNALS. LIGHTS TO FLASH, FLASHERS ALSO WITH POWER WINDOWS. THE CONSUMER TOOK THE VEHICLE TO A MECHANIC AND HE COULD FIND NO REASON FOR THIS TO HAPPEN. THE TIMING BELT IS IN PLACE AND IN GOOD CONDITION. *TT *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127788July 7, 2005
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, SUSPENSION:FRONT:WHEEL BEARING
AUTO: 2004 JETTA GLS 1.8T ON 4/20/2005, THE DEALERSHIP "RIVERBANK MOTORS" IN STAMFORD CT HAD TO RETORQUE TURBO TO EXH MANIFOLD BOLTS. CAR WAS RETURNED FIXED. AFTER ROAD TEST. ON 7/1 2005 THE FRONT END EXHAUST DICONNECTED AND HAD TO BE TOWED TO THE DEALERSHIP BECUASE IT WAS UNDRIVABLE. ALL WARRANTIED. AFTER BEING TOLD NUMEROUS STORIES AND MISSCOMMUNICATIONS THE SERVICE DEPT INFORMED US THAT THIS TIME THE BOLTS WERE STRIPPED AND THE ENTIRE TURBO UNIT NEEDED TO BE REPLACED. BROUGHT THE CAR BACK FOR THE 2ND TIME SINCE THE BOLTS WERE ONLY TEMPORARILY TIGHTENED. THE DEALER IS REPLACING THE TURBO UNIT UNDER WARRANTY BUT CANNOT EXPLAIN WHY OR HOW THE BOLTS WERE STRIPPED. "YOUR GUESS IS AS GOOD AS MINE" WAS THE ANSWER I RECEIVED FROM THE SERVICE DIRECTOR. FORTUNATELY FOR ME ALL WARRANTY!!!! CAR IS 1 YEAR OLD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127842July 7, 2005
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
THE TUBO POWER IN MY VW JETTA 2002 TDI MODEL FAILED MULTIPLE TIMES OVER A TWO YEAR PERIOD. VW DEALER IN MANCHESTER, NH WAS NOT COMPIDENT ENOUGH TO GO BEYOND WHAT THE DIAGNOSIS MACHINE WAS TELLING THEM TO FIX. VW MANUFACTURING WAS MORE THAN RELUCTANT TO COVER COSTS TO FIX THE PROBLEM EVEN THOUGH THE PROBLEMS STARTED BEFORE THE WARRANTY WAS UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127575July 6, 2005
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
DT: THE CONSUMERS VEHICLE BEGAN TO SMOKE WHEN HE APPLIED THE ACCELERATOR. THIS CAUSED SOOT BUILD UP ON THE INSIDE OF THE CAR. THE SOOT WAS WORSE IN THE BACK OF THE STATION WAGON. SOOT AFFECTED THE WHOLE VEHICLE. THE CAR WAS TAKEN TO THE REPAIR SHOP FIVE TIMES FOR THIS COMPLAINT. CONSUMER STATED THAT IT WAS SIX TIMES, BUT THE DEALER DID NOT LOG THE FIRST COMPLAINT IN THE COMPUTER. CONSUMER STATED THAT THE DEALERSHIP WAS NOT ACKNOWLEDGING THE FIRST COMPLAINT. THE DEALERSHIP TOLD THE CONSUMER THAT THERE WAS NOTHING THEY COULD DO ABOUT THE EMISSION PROBLEM BECAUSE THIS WAS A NEW TYPE OF DIESEL ENGINE. THE TYPE OF ENGINE HAD A PUMP MADE TO USE EURO DIESEL WHICH WILL NOT BE AVAILABLE IN THE UNITED STATES UNTIL 2007. THIS INFORMATION WAS NOT MADE AVAILABLE TO THE CONSUMER BEFORE THE PURCHASE OF THE VEHICLE. THE CONSUMER DIDN'T WISH TO POLLUTE THE ENVIRONMENT. HE ALSO STATED IT WAS NOT SAFE FOR BREATHING. SOOT COULD CAUSE BLACK LUNG DISEASE. MANUFACTURER HAS BEEN NOTIFIED AND CLAIMED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE, AND IT WILL NOT POLLUTE THE ENVIRONMENT UNTIL 2007 WHEN THE DIESEL WAS CONVERTED. THE CONSUMER HAD A MEETING WITH THE VOLKSWAGEN REPRESENTATIVE. THEY OFFERED TO REFUND THE COST OF CLEANING THE CAR FROM THE SOOT ON THE INSIDE. THE DEALERS PHONE NUMBER WAS NOT PROVIDED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127585July 6, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DT: THE CONSUMER STATED THE BUCKLE ASSEMBLY ON FRONT THE PASSENGER'S SEAT BELT WAS NOT LOCKING. THE SEAT BELT CAN NOT BE USED. THE VEHICLE HAS NOT BEEN TO A SERVICE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127589July 6, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
THE REAR BRAKES ON MY 200 VW JETTA SEDAN WORE DOWN TO DAMAGE THE ROTOR WITHOUT ANY WARNING. BOTH FRONT AND REAR BRAKES WERE ORIGINAL EQUIPMENT. AT 42,000 MILES, THE FRONT HAD LESS THAN 10% WEAR. THE REARS HAD WORN COMPLETELY DOWN. THIS GENERATED EXCESSIVE HEAT AND SMELL OF BURNT METAL. THE DEALER SERVICE REPRESENTATIVE TOLD ME THAT THIS WAS A KNOWN PROBLEM AND THEY HAD RECEIVED A SERVICE BULLETIN FROM VW RELATED TO THE POOR QUALITY OF REAR BRAKE PAD MATERIAL CAUSING PREMATURE FAILURE AND UNEVEN BRAKE WEAR. HAD I BEEN NOTIFIED THAT THE REAR BRAKE PAD MATERIAL WAS DEFECTIVE, I COULD HAVE REPLACED THEM PRIOR TO FAILURE AND DAMAGE TO THE ROTORS AND RISK OF FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127426July 5, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
1. DRIVING 2. LIGHTS WENT OUT, FAN WENT OUT AND WINDSHIELD WIPERS STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127267July 1, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THIS IS ANOTHER OF THE MANY CUSTOMER COMPLAINTS REGARDING THE POWER WINDOWS IN VOLKSWAGEN CARS. CURRENTLY, MY FRONT PASSENGER WINDOW IS STUCK DOWN AND WILL NOT RAISE. IT WILL REQUIRE A NEW WINDOW REGULATOR. MY BACK WINDOWS ARE ALSO CURRENTLY STUCK IN THE UP POSITION. I HAD PREVIOUSLY BROUGHT THE CAR IN TO CHECK THE RIGHT REAR WINDOW. VOLKSWAGEN INFORMED ME THAT IT NEEDED A REGULATOR AND THAT THE REPAIRS WOULD COST $800!!! FOR ONE WINDOW!!! I STILL HAD ONE MORE WINDOW TO FIX AT THAT POINT. THE REPAIRS WOULD COST ALMOST 1/3 OF THE TOTAL VALUE OF MY CAR!! SO NEEDLESS TO SAY, MY REAR WINDOWS HAVE BEEN STUCK UP FOR THE PAST 3 YEARS. NOW MY FRONT WINDOW IS STUCK DOWN. THIS IS A SAFETY RISK. THE CAR IS NOW COMPLETELY VULNERABLE TO THEFT AND THE ELEMENTS. DOING SOME RESEARCH, I HAVE FOUND HUNDREDS OF COMPLAINTS REGARDING THIS DEFECT. I HAVE ALSO FOUND A TECHNICAL BULLETIN REGARDING WINDOW REGULATOR MOTORS. BULLETIN #9704039704F. THIS ISSUE NEEDS TO BE ADDRESSED BY VOLKSWAGEN AND A RECALL NEEDS TO BE ISSUED. AS I UNDERSTAND IT, IVE BEEN LUCKY SO FAR. MOST OF THESE DEFECTIVE WINDOWS SIMPLY FALL INTO THE CAR. THIS IS A SAFETY RISK FOR THE PEOPLE IN THE CAR AND NEEDS TO BE DEALT WITH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127240July 1, 2005
ELECTRICAL SYSTEM:IGNITION
I BOUGHT A USED 2002 JETTA AND AS SOON AS I DROVE IT OFF THE LOT IT BEGAN WITH THE BUCKING. IT TOOK 3 VISITS TO THE SERVICE DEPARTMENT, 2 DIFFERENT SERVICE SITES, AND 3 WEEKS WITHOUT A VEHICLE TO FIND THE PROBLEM. THE SERVICE DEPARTMENT IS REPLACING THE COIL, HOWEVER STATED THEY WERE GOING TO CHARGE ME. I AM CURRENTLY DISPUTING THE CHARGE. I FEEL UNSAFE AND UNHAPPY WITH MY PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128040June 28, 2005
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
2001 VOLKSWAGEN JETTA DEVELOPED PROBLEMS WITH THE TURN SIGNALS. *MR THE CONSUMER EXPERIENCED THE SAME PROBLEM AS OUTLINED IN RECALL 04V584000. THE EMERGENCY LIGHT SWITCH WAS REPLACED UNDER WARRANTY, HOWEVER WHEN THE PROBLEM CONTINUED, THE DEALER TOLD THE CONSUMER THE TURN SIGNAL LIGHT CLICKING ON WITHOUT HIS CONTROL WAS NOT COVERED UNDER WARRANTY. *JB *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126840June 28, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
SHIFTING FROM PARK TO EITHER REVERSE OR DRIVE WHILE ENGINE IS COLD, VEHICLE HESITATES AND THEN SUDDENLY JERKS INTO GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126615June 26, 2005
ELECTRICAL SYSTEM:IGNITION:MODULE
WHEN I STARTED MY CAR TO GO TO WORK, IT STARTED TO MISFIRE AND RUN VERY BADLY. MY HUSBAND TOOK IT TO THE DEALER TO HAVE IT CHECKED OUT. IT TURNED OUT TO BE A BAD COIL PACK, #2 CYLINDER NOT FIRING. THE TECHNICIAN TOLD MY HUSBAND THAT THIS IS A VERY COMMEN PROBLEM FOR VW. I DID AN INTERNET SEARCH TO FIND OUT HOW COMMEN THIS WAS. TO MY SUPRISE, THIS IS EXTREAMLY COMMON TO VW. THERE WAS A RECALL ON THE 1.8 TURBO MOTORS BUT NONE ON THE 2.8 V6 MOTOR. MY CONCERN IS WHY NO RECALL ON 2.8 MOTOR IF THIS IS SO COMMON ON THIS MODEL. PLEASE REPLY. THANKS KATJA HERRMANN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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