Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10250074November 28, 2008
AIR BAGS, LATCHES/LOCKS/LINKAGES
MY TRUNK HAS NEVER CLOSED PROPERLY FROM THE DAY I DROVE IT OFF THE LOT. I TOOK THE VEHICLE BACK WITHIN A FEW WEEKS TO BE REPAIRED. THEY DID NOT HAVE THE PART AND IT TOOK A FEW MORE WEEKS. WHEN THEY REPLACED IT, IT STILL CONTINUED NOT TO CLOSE PROPERLY. I HAVE THE OLD PART. I ALSO RECENTLY HAD AN AIR BAG DEFAULT SENSOR COME ON. I HAVE CONTACTED THEM MULTIPLE TIMES REGARDING THIS AND THEY CONTINUE TO ADVISE THAT THEY WILL HAVE TO CHARGE ME A DIAGNOSIS OF 97.50 AND I WILL HAVE TO PAY FOR A RENTAL IF THIS IS NOT COVERED UNDER WARRANTY. I HAVE CONTINUOUSLY HAD PROBLEMS WITH THIS SERVICE DEPARTMENT. I HAVE TRIED TO DROP THE VEHICLE OFF AND THEY INSIST THAT THEY DO NOT HAVE ROOM AND WILL NOT BE ABLE TO GET TO MY VEHICLE FOR SEVERAL DAYS. THESE ARE VERY SERIOUS HAZARDS THAT COULD BE LIFE THREATENING YET THEY FAIL TO RECOGNIZE THE IMPORTANCE OF THEIR CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250024November 27, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM, EQUIPMENT
I OWN A 2000 VOLKSWAGEN JETTA, THE CAR HAS HAD NUMEROUS PROBLEMS, I REALIZE THE CAR IS OLD AND WAS BOUGHT AS IS IT STILL SHOULD MAINTAIN TO PROPERLY RUN. IT HAS CAUSED A SAFETY HAZARD WHEN THE CARS WATER PUMP FAILED WHILE I WAS ON THE FREEWAY DOING 75MPH, IT STARTED TO STALL I WAS IN THE FAR LEFT LANE, I PULLED OVER THREW HEAVY TRAFFIC, IT WAS A 1000 DOLLAR REPAIR, I HAVE RESEARCHED THE PROBLEM AND FOUND NUMEROUS COMPLAINTS ABOUT A FAILED WATER PUMP, ALSO, THE CAR STARTS AND REVS AT 2000 RPMS OR IT HAS TROUBLE STARTING, CHECK ENGINE LIGHT COMES ON FREQUENTLY AND CANT FIND THE PROBLEM, ENGINE MALFUNCTIONS ARE NUMEROUS, I FEEL I SHOULD HAVE SOME COMPENSATION FROM THE VW CORPORATION AND ALL THE OTHER OWNERS OF A VW OF THIS YEAR WITH THE SAME ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249712November 24, 2008
SERVICE BRAKES, ELECTRIC
I HAVE A 2007 VOLKSWAGEN JETTA WOLFSBERG EDITION WITH 29,000 MILES ON IT. I AM THE ORIGINAL OWNER. MY REAR BRAKES WERE MAKING AN AWFUL SQUEALING NOISE. I BROUGHT THE CAR TO THE DEALER FOR SCHEDULED MAINTENANCE AS WELL AS FOR MY BRAKES. I WAS TOLD THAT MY REAR BRAKES HAD 1MM AND 2MM LEFT ON THEM AND NEEDED TO BE REPLACED AND THIS WAS PART OF NORMAL WEAR AND TEAR. THE CAR IS NOT EVEN 2 YEARS OLD AND THEY WANT TO CHARGE $425 TO REPLACE THE REAR BRAKES. I HAVE OWNED TOYOTAS BEFORE AND HAVE NEVER HEARD OF SUCH A THING. THIS IS A HUGE FLAW THAT VOLKSWAGEN REFUSES TO OWN UP TO. I HAVE TALKED TO MY DEALER, DRITO BROTHERS, AND CUSTOMER RELATIONS ABOUT THIS ISSUE. APPARENTLY, VOLKSWAGEN DOES NOT CARE ABOUT THEIR CUSTOMERS AND CONTINUE TO MAKE AN INFERIOR CAR. I THINK IT NEEDS TO BE INVESTIGATED WITH A POTENTIAL FOR RECALL. I HAVE READ MANY ONLINE FORUMS WITH MANY PEOPLE RUNNING INTO THIS SAME ISSUE. I HAD AN OUTSIDE MECHANIC TAKE A LOOK AND THEY FEEL THERE IS A MAJOR FLAW IN THE CAR AS THE WEAR ON THE REAR BRAKES IS UNEVEN WHILE THE FRONT BRAKES ARE NOT SHOWING ANY WEAR AT ALL. THANK YOU FOR LOOKING INTO THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249586November 23, 2008
POWER TRAIN:MANUAL TRANSMISSION
2006 VOLKSWAGEN JETTA TDI 5 SPEED MANUAL WITH 42K MILES. WHILE DRIVING ON AN EXIT RAMP AND ATTEMPTING TO DOWNSHIFT, THE CLUTCH FAILED AND THE PEDAL WENT TO THE FLOOR. THE CAR WOULD NOT MOVE AND WAS IMPOSSIBLE TO ENGAGE ANY GEAR. THE CAR WAS NOT SHOWING ANY SIGNS OF FAILURE BEFORE THIS. IT HAD TO BE TOWED TO THE LOCAL VW DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249159November 18, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, EQUIPMENT
VWOA HAD A RECALL CAMPAIGN FOR THE EGR COOLER SYSTEM ON 2004 AND 2005 VW TDI'S. SUBSEQUENT TO THE RECALL CAMPAIGN, THE LOWER EGR FLEX PIPE IS KNOWN TO CRACK ON NUMEROUS VEHICLES IN WHICH THE RECALL CAMPAIGN WAS PERFORMED. WHEN THE EGR PIPE CRACKS, DIESEL EXHAUST IS SUCKED INTO THE CABIN WHEN THE HEATER FAN IS OPERATED CAUSING DISCOMFORT AND LIGHT HEADED FOR THE DRIVER AND OCCUPANTS. VWOA HAS REFUSED TO ADDRESS THE PROBLEM AND OFFERS NO SOLUTION TO THE VEHICLE OWNER OR A FIX. NOT ONLY IS IT AN EXPENSIVE REPAIR, BUT IT CAN ALSO BE CAUSING MEDICAL PROBLEMS FOR THE DRIVER AND OCCUPANTS. MY EGR PIPE WAS CRACKED FOR 2-4 MONTHS BEFORE I REALIZED WHAT WAS HAPPENING. IT MAY HAVE BEEN CRACKED LONGER WITH OUT MY KNOWLEDGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249004November 17, 2008
SUSPENSION, STEERING
TL*THE CONTACT OWNS A 1998 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE CONTROL ARM BUSHING NEEDED TO BE REPLACED BECAUSE IT MADE A NOISE AND CAUSED THE VEHICLE TO LUNGE FORWARD WHEN STOPPING. A MECHANIC STATED THAT THE REPLACEMENT WOULD COST NEARLY $500. IN ADDITION, THE STEERING RACK WOULD MAKE A NOISE WHEN THE STEERING WHEEL WAS TURNED. THE MECHANIC ADDED STEERING FLUID AND INFORMED THE CONTACT THAT THERE WAS A SUBSTANTIAL LEAK, WHICH WAS WORSENING. THE ESTIMATE TO REPAIR THE LEAK WAS $1,084.84. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER. THE CURRENT MILEAGE WAS APPROXIMATELY 86,000 AND FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248770November 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2001 VW JETTA VR6 FOR YEARS MY AUTOMATIC TRANSMISSION HAS OCCASIONALLY SLIPPED WHILE SHIFTING BETWEEN 2ND AND 3RD GEARS. ALSO, MY GEAR SELECTOR SLIPS BETWEEN "D" AND "3" WITHOUT AN RESISTANCE. A COUPLE OF DAYS AGO, WITH MY CAR BEING REGULARLY MAINTAINED, THIS PROBLEM BECAME PERSISTENT. NOW, EVERY TIME THE CAR SHIFTS FROM 2ND TO 3RD THE CAR SHIFTS/BUCKS VERY HARD. ALSO, THE GEAR SELECTOR EASILY MOVES FROM "D" TO "3" AND WHILE IN "3" THE DASH STILL SHOWS THE CAR TO BE IN "D". I'M AFRAID THIS IS GOING TO DROP MY TRANSMISSION WHILE DRIVING. I'VE ASKED TWO DIFFERENT DEALERS AND ONE SAID NOTHING CAN BE DONE, WHILE THE OTHER SAID THAT IS VERY COMMON WITH THIS CAR BECAUSE VW PUT POOR AUTOMATIC TRANSMISSIONS IN THESE CARS. I ALSO HAVE THE CRAYON SMELL IN MY CAR THAT DOES MAKE ME AND MY PASSENGERS SOMEWHAT ILL FEELING. HOWEVER, I'M MORE CONCERNED WITH MY TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248568November 12, 2008
EQUIPMENT
BRAND NEW VW JETTA OFF THE FLOOR ROOM. BOTH THE DRIVERSIDE AND PASSENGER SIDE WINDOWS LEAK AIR BADLY AND WATER DRIPS IN.. DEALER TOLD ME THAT THIS IS THEY WAY IT IS AND REFUSED TO FIX IT FOR ME... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248600November 12, 2008
ENGINE AND ENGINE COOLING
TIMING BELT WAS REPLACED AT 89,000 MILES PER MY REQUEST AT VW DEALERSHIP MOTOR MOUNT BOLTS FAILED AT 136,000, MOTOR DROPPED ONTO CROSSMEMBER AND STEERING COMPONENTS. ONLY ONE OF TWO HORIZONTAL BOLTS WAS PRESENT AT FAILURE, REMAINING ONE BOLT SHEARED OFF AT BLOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248216November 10, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THE CHECK ENGINE LIGHT CAME ON, BUT ONLY AFTER CAUSING SERIOUS DAMAGE TO THE ENGINE, WHICH WAS NOT COVERED UNDER WARRANTY ON A TWO YEAR OLD CAR. I PULLED OVER IMMEDIATELY AND HAD THE CAR TOWED TO THE DEALER. THE EXHAUST CONVERTER HAD TO BE REPLACED. IT FAILED THE DAY AFTER I PICKED IT UP. I TOOK IT BACK, THEY REPLACED IT AND IT FAILED AGAIN. I AM NOW ON MY FOURTH ONE. VW SAYS THEY KNOW IT'S A PROBLEM, BUT STILL MADE ME PAY TO HAVE IT REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248276November 10, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH OVER RAILROAD TRACKS, THE CONTACT HEARD A SUDDEN LOUD NOISE. IMMEDIATELY FOLLOWING, THE FRONTAL AIR BAGS DEPLOYED WITHOUT WARNING. THE INSURANCE COMPANY WAS NOTIFIED AND INSPECTED THE VEHICLE. THE VEHICLE WILL BE REPAIRED. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248367November 10, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING, INTERIOR LIGHTING, SUSPENSION, WHEELS, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I HAVE HAD 27 THINGS BREAK OR FAIL ON MY 03VW JETTA 1.8T. I BOUGHT THE CAR USED IN 01/06 WITH 32,000 MILES. AFTER BUYING THE CAR THE FIRST FIVE MINS THE WINDOW SHATTERED. FIRST TWO MONTHS 2 TIRES BLEW OUT, FRONT RIM CRACKED, BACK TIRES OUT OF ALIGNMENT. DEALER PAID TO FIX RIM BROKE 2 WEEKS LATER THE DEALER PAID FO USED SET OF SIMILAR RIMS. EVERY LIGHT INSIDE AND OUT WENT OUT BY 05/06 DRIVER SEAT WONT RAISE UP CARGO NET IN TRUNK FALLS APART DEALER WONT COVER. GAS AND TRUNK RELEASE BUTTONS FELL DOWN INSIDE OF DOOR. RADIO STOPPED WORKING FRONT DOOR SPEAKERS ARE SHORTING OUT. DRIVER WINDOW SWITCH GOES UP WHEN YOU PUSH DOWN AND DOWN WHEN YOU PUSH DOWN HAVE TO FIDDLE WITH IT FOR IT TO GO UP. EXHAUST HANGER BROKE CAUSING CHATTER. SWAYBAR BUSHING FELL OUT CAUSING GRINDING AND SHAKING WHEN EVER MOVING. NOT COVER BY WARRANTY ALL THESE HAPPENED BY 05/07. NOW ITS 10/08 AND I HAVE 84,000 MILES. CURRENT PROBLEMS ARE REAR SPOILER BRAKE LIGHT HANGS DOWN(DEALER JUST GLUED IT IN PLACE LASTED ABOUT 4 MONTHS) CAM AND CRANK SEALS LEAKING OIL CAUSE ODOR INSIDE OF CABIN. IF I DRIVE FOR MORE THEN AN HOUR I GET SICK AND LIGHT-HEADED. SEAT, CARGO NET IN TRUNK, IS STILL BROKEN. RADIO STILL ISN'T FIXED SO I JUST WENT AND BOUGHT AN AFTER MARKET. SPEAKERS STILL SHORTENING OUT ONLY WHEN ITS COLD OUT. KEYLESS ENTRY ONLY WORKS WITHIN 4FT OF THE CAR. IN THE WINTER THE CAR ONLY GETS 18MPG ON THE HIGHWAY AND ABOUT 14 IN THE CITY AND THE CAR IS PARKED IN A HEATED UNDERGROUND GARAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248375November 10, 2008
SEAT BELTS
DRIVER'S SIDE SEATBELT LATCH BROKEN. TRIED TO BUCKLE SEAT BELT AND A PART IN SEATBELT LATCH MECHANISM BROKE OFF INSIDE. SEATBELT WILL NOT LATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248385November 10, 2008
FUEL SYSTEM, GASOLINE
CAR WAS SMELLING OF GAS. LOOKED UNDER CAR AND FOUND GAS LEAKING FROM UNDERNEATH CAR. TOOK IT TO CAR DEALERSHIP AND THEY SAID THE FUEL PUMP HAD TWO SMALL PIN HOLES IN IT. REPLACED IT AT NO COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248010November 8, 2008
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
MY 2002 VW JETTA TDI HAS MANY ELECTRICAL PROBLEMS. THE ONE THAT MIGHT BE A SAFETY FACTOR IS THE MICRO SWITCHES IN THE DOOR LATCHES. THE DOORS WITH FAULTY SWITCHES DON'T KNOW IF THERE OPEN OR CLOSED. WHEN OPEN THE SAFETY LIGHT ON THE DOOR DOES NOT COME ON TO ALERT ONCOMING VEHICLES THAT A DOOR IS OPEN. IF THE SWITCH STAYS ON WHEN THE DOOR IS CLOSED, THE DOME LIGHTS STAY ON UNTIL THE BATTERY IS DEAD. THE VW DEALER JUST "JERKED" ME AROUND UNTIL THE WARRANTY HAD EXPIRED. (FREDERICTON VW). SINCE THE PART(S) FOR THIS REPAIR ARE EXPENSIVE, I FEEL THAT VW SHOULD RECALL ALL VEHICLES TO REPLACE THE SWITCHES AND DOOR LATCHES. MEL MOIR *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247876November 6, 2008
SERVICE BRAKES, HYDRAULIC
THE REAR BRAKES AND ROTORS NEED REPLACEMENT AT 22,000 MILES. WHILE THE FRONT BRAKES ARE PERFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247766November 5, 2008
SERVICE BRAKES, HYDRAULIC
THE REAR BRAKES PREMATURELY WORE OUT ON MY 2006 VW JETTA TDI. THIS OCCURRED AT 27,000 MILES AND THE BRAKES WERE DOWN TO METAL WITH NO BRAKE MATERIAL LEFT ON THE PADS WHICH IN TURN RUINED THE ROTORS. THE DEALER HAD TO REPLACE THE PADS AND ROTORS AT A COST OF $341 TO ME PLUS TAX. SINCE FRONT BRAKES DO 70-80% OF THE WORK THE REAR BRAKES SHOULD NOT HAVE WORN OUT THIS EARLY, CERTAINLY NOT BEFORE THE FRONT BRAKES. THIS INDICATES A PROBLEM WITH THE FRONT BRAKES THAT THE DEALER AND MANUFACTURER REFUSE TO ACKNOWLEDGE. I COULD SEE THE PREMATURE FAILURE OF THE REAR BRAKES OR INCREASED BRAKING FORCE ON THE REAR BRAKES BEING THE POTENTIAL CAUSE FOR AN ACCIDENT AND POTENTIALLY INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247539November 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE
THE VOLKWAGEN TDI 1.9L ENGINE WHEN COUPLED TO THE DSG( DIRECT SHIFT GEAR) TRANSMISSION HAS AN EXTREMELY HIGH FAILURE RATE OF THE DMF (DUAL MASS FLYWHEEL). FAILURES HAVE OCCURRED BETWEEN 10K AND 100K MILES. THE INTERNAL CONSTRUCTION OF THE FLYWHEEL IS IMPROPER AND WILL SEPARATE LEADING TO THE TOTAL FAILURE OF THE UNIT. WHEN THE UNIT FAILS IT CAUSES A VERY SPECIFIC AND POTENTIALLY DEADLY SET OF CIRCUMSTANCES. THE DMF CAN SEPARATE AND THEN FRACTURE INTO LARGE SHRAPNEL TYPE PIECES. THIS SHRAPNEL WILL THE CAUSE THE TRANSMISSION AND POSSIBLY THE ENGINE TO SEIZE. WHEN THE SEIZURE OCCURS IS CAUSES THE FRONT TIRES TO LOCK AND SUBSEQUENT LOSS OF CONTROL OF THE VEHICLE RESULTING IN POSSIBLE INJURY OR DEATH. THE SHRAPNEL CAN ALSO CAUSE THE FAILURE OF THE TRANSMISSION CASE RESULTING IT THE LOSS OF PRESSURIZED TRANSMISSION FLUID. THIS FLUID CAN CONTACT THE TURBOCHARGER AND RESULT IN AN UNDER HOOD FIRE. CATASTROPHIC ENGINE FAILURE IS COMMON AS WELL. VWA(VOLKSWAGEN OF AMERICA) IS AWARE OF THIS PROBLEM AND HAS REDESIGNED THE DMF. THE NEW DESIGN HAS NOT FAILED. THE DMF HAS BEEN RECALLED IN THE EUROPEAN UNION AS A SAFETY CONCERN . VWA HAS BEEN SUCCESSFUL IN NOT COVERING THIS REPAIR UNDER EVEN IT'S STANDARD WARRANTY. NO VOLUNTARY RECALL HAS BEEN ISSUED. I CURRENTLY HAVE AN EXAMPLE OF THE FAILED PART AVAILABLE. THIS MODEL HAS THE POTENTIAL TO CAUSE INJURY OR DEATH ON A LARGE SCALE IF NOT ADDRESSED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10247572November 3, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL*THE CONTACT OWNS A 2000 VOLKSWAGEN JETTA. SINCE THE VEHICLE WAS PURCHASED IN APRIL OF 2008, IT STALLS AND SHUTS DOWN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE FAILURE CODE WAS LOCATED AT THE GAS THROTTLE POSITION SENSOR. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 107,000 AND CURRENT MILEAGE WAS 113,770.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247580November 3, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. THE CONTACT STARTED THE IGNITION AND THE ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE WARNING INDICATOR REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TEN TIMES AND THEY STATED THAT THE FAILURE WAS RELATED TO THE AIR FILTER SENSOR. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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