Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10302302January 26, 2010
SEATS, EQUIPMENT:ELECTRICAL
RECALL FOR 2003 VOLKSWAGEN JETTA- SEAT HEATER DEFECT CAUSING SEATS TO GET TOO HOT EVEN CAUSING FIRE IN SOME INSTANCES. BROUGHT MY JETTA TO RIVERSIDE VOLKSWAGEN IN RIVERSIDE, CA. INSPECTION AND REPAIRS MADE IN 2006. YESTERDAY, 1/25/2010, DRIVER SIDE SEAT HEATER STARTED TO BURN A HOLE IN SEAT. DID NOT BURN ALL THE WAY THROUGH AS I TURNED THE HEATER OFF BEFORE HAND. FELT SOMETHING THAT RESEMBLED A BEE STING BEFORE REALIZING THAT IT WAS THE SEAT HEATER THAT WAS MALFUNCTIONING. BURNING SMELL DETECTED. CALLED VW RIVERSIDE, SAID THAT IT WOULD NOT BE A COVERED FIX BASED ON RECALL INFO. COMPLAINT OF FAILED INITIAL REPAIR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10301847January 22, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVERS SIDE DOOR. WINDOW FELL SUDDENLY, DROPPING INTO DOOR. ALREADY HAPPENED TO PASSENGER SIDE DOOR YEAR BEFORE. THE CAR IS A 2000 VW JETTA. THIS SOUNDS LIKE A RECURRING PROBLEM WITH VW'S. HOW DOES A RECALL HAPPEN? HOW MANY TIMES DOES IT TAKE TO GET A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301877January 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA WHICH WAS PURCHASED IN APRIL 2006. HE ALWAYS HEARD A NOISE IN THE ENGINE COMPARTMENT SIMILAR TO ROCKS RATTLING INSIDE THE ENGINE WHILE DRIVING VARIOUS SPEEDS INCLUDING APPROXIMATELY 65 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. THE DEALER ADVISED THAT THE NOISES WERE NORMAL FOR HIS PARTICULAR TYPE OF TRANSMISSION. THE NOISES BECAME WORSE. THE VEHICLE WAS TAKEN TO A DIFFERENT DEALER WHERE THEY VERIFIED THERE WAS AN ISSUE WITH THE TRANSMISSION. UPON FURTHER RESEARCH THEY FOUND THE FLY-WHEEL ASSEMBLY WAS FAULTY. REPAIRS WERE MADE AT THE OWNER'S EXPENSE. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGES WERE 80,000. UPDATED 12/22/10 *BF UPDATED 12/30/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301928January 22, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I RECENTLY PURCHASED A 2002 VW JETTA AND JUST FOUND OUT THAT THE CATALYTIC CONVERTER NEEDS REPLACEMENT. I WAS VERY SURPRISED WHEN MY MECHANIC INFORMED ME HE HAS SEEN MANY 2002 JETTAS WITH THIS PROBLEM. HE SAID IT WAS RELATED TO A PROBLEM WITH A BAD COIL THAT WAS PART OF A RECALL AND CAUSED THE CATALYTIC CONVERTERS TO FAIL ABNORMALLY FAST. I AM VERY DISAPPOINTED THAT IT APPEARS VW KNOWS ABOUT THIS ISSUE AND IS IGNORING THE ISSUE. THE REPAIR COSTS MORE THAN $1000 AND I AM UNABLE TO PASS STATE INSPECTION WITHOUT GETTING IT DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301783January 21, 2010
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
NO PRECIPITATING EVENTS. WHILE DRIVING, ENGINE CUTS OUT FOLLOWED IMMEDIATELY BY BATTERY LIGHT COMING ON, HAVE 30 SECONDS-60 SECONDS TO GET OFF THE ROAD TO AVOID COLLISION. CAR DOES NOT RESTART. HAS HAPPENED 4X TOTAL SO FAR, TWICE WHILE DRIVING 60MPH ON HIGHWAY. DEALERSHIP HAS EACH TIME REPLACED FRIED FUSE TO FUEL PUMP RELAY. AFTER THE 3RD TIME THEY REPLACED THE MODULE THAT CONTROLS THE CENTRAL ELECTRICAL SYSTEM (I WAS TOLD THIS MODULE HAD BEEN UPGRADED 9X BY VW SINCE MY 07 VEHICLE). THIS TIME THEY ARE REPLACING THE FUEL PUMP & SENDING ME HOME W/EXTRA FUSES & SHOWING ME HOW TO REPLACE THEM SO I AM NOT STRANDED ON THE HIGHWAY (!) I DO NOT HAVE THE OLD PARTS FROM THEM. I HAVE BEEN VERY FORTUNATE TO WALK AWAY UNINJURED DUE TO QUICK REACTION & PLAIN LUCK EVEN IN RUSH HOUR. THIS IS A 2007 VW JETTA, WOLFSBURG EDITION PURCHASED NEW ON 2-8-07, MAINTENANCE FOLLOWED EXACT, FUEL TANK KEPT AT 1/2-FULL. PROBLEMS BEGAN @28,608K NOW AT 41,817K. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301811January 21, 2010
VEHICLE SPEED CONTROL
ACCELERATOR STICKS WHEN IN HIGH RPM, IF YOU HIT THE BRAKE IT SLOWS THE CAR DOWN A LITTLE BUT THE CAR CONTINUES TO ACCELERATE. THIS HAS HAPPENED 2 TIMES WHEN I'M GOING AROUND 60PMH AND HAVE DROPPED INTO 4TH GEAR TO PASS SOMEONE. I HAD TO SHUT THE CAR OFF TO STOP IT FROM ACCELERATING. THEN WHEN THE CAR WAS SHUT OFF AND IN PARK AND THE EMERGENCY BRAKE WAS UP, I TRIED TURNING THE CAR ON AND AS SOON AS I TURNED IT ON IT REVVED UP REALLY HIGH. IT FINALLY TURNED ON NORMALLY AFTER IN TURNED IT ON AND OFF A COUPLE TIMES. THE ACCELERATOR HAS ALSO STUCK WHEN I WAS GOING AROUND 70-75 AND HIT THE ACCELERATOR TO PASS SOMEONE TO GET INTO A DIFFERENT LANE, I DID NOT DROP INTO 4TH GEAR, I WAS IN 5TH GEAR THE WHOLE TIME. THIS TIME I WAS IN THE MIDDLE OF 5 LANES OF TRAFFIC AND DIDN'T HAVE THE OPTION TO SHUT IT OFF, I PUT THE CAR IN NEUTRAL AND THEN SHIFTED IT BACK INTO 5TH GEAR AND THAT FIXED IT THAT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300457January 20, 2010
POWER TRAIN:DRIVELINE, POWER TRAIN:AUTOMATIC TRANSMISSION
JANUARY 2ND 2010 MY WIFE AND I WERE IN OUR 2006 VW JETTA TDI TRAVELING SOUTH ON THE KANSAS TURNPIKE FROM TOPEKA, KANSAS. THE VEHICLE WAS IN CRUISE AT 70MPH IT WAS 7:30AM CLEAR WITH TEMP OF MINUS 2 DEGREE'S. APPROXIMATELY 35 MILES SOUTH OF TOPEKA, THE VEHICLE SUDDENLY DROPPED DOWN TO 5TH GEAR A SUDDEN AND ABRUPT BANG NOISE WAS HEARD IT SEEMED THAT THE FRONT WHEELS LOCKED FOR A BRIEF MOMENT. MY WIFE HAD JUST UNCLIPPED HER SEAT BELT TO GET SOMETHING FROM THE BACK SEAT WHEN THIS OCCURRED. THIS LOCKING OF THE FRONT WHEELS SLAMMED HER AGAINST THE DASH AND FRONT DOOR POST. I REGAINED CONTROL OF THE VEHICLE AND MANEUVERED IT TO THE SIDE OF THE TURNPIKE. THERE WAS A RATTLING IN THE TRANSMISSION AREA SEVERAL MONTHS BEFORE WHEN I HAD IT AT A DEALERSHIP FOR TRANSMISSION FLUID CHANGE. I HAD ASKED THEM TO CHECK THE RATTLE? WHEN I PICKED UP THE VEHICLE IT WAS STILL RATTLING, I THOUGHT IT TO BE OK. HOWEVER AFTER THIS INCIDENT, I HAVE BEEN INVESTIGATING THE INTERNET AND FOUND SEVERAL DUAL MASS FLYWHEEL FAILURES WITH THIS VEHICLE AND THE DSG TRANSMISSION, HOWEVER VW AMERICA HAS DONE NOTHING ABOUT IT. IF I HAD BEEN IN HEAVY TRAFFIC IT WOULD HAVE CERTAINLY CAUSED A TERRIBLE ACCIDENT, WHEN IT LOCKED UP THE FRONT DRIVE WHEEL, WE WERE LUCKY MY WIFE ONLY HAD A VERY BADLY BRUISED SIDE, ARM AND BACK. WE THEN SPENT TWO HOURS ON THE SIDE OF THE TURNPIKE IN FRIGID TEMPS AWAITING A TOW VEHICLE. WE WERE ENROUTE TO A MEDICAL FACILITY IN TEXAS FOR SURGERY ON BOTH OF MY WIVES EYES WE HAD NO TIME TO DO ANYTHING BUT CHANGE TO A MORE DEPENDABLE VEHICLE 2000 BUICK PARK AVE AND CONTINUE ON OUR JOURNEY. I EMAILED THREE VW OF AMERICA CUSTOMER SERVICE OFFICERS, WHO TURNED MY E MAIL REPORT OF THE INCIDENT TO A SUBORDINATE WHO WROTE THAT MY VEHICLE WAS OUT OF WARRANTY AND THEY COULD NOT HELP ME. 66,980 MILES. THIS IS A VERY DANGEROUS REPORTED CONDITION THAT IS GOING TO TAKE A FATALITY TO GET ACTION..I UNDERSTAND EUROPE SAFETY BOARD HAS ALREADY REQUIRED A VW RECALL ON THIS PROBLEM????????? *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10300320January 19, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT 65 MPH ON ROUTE 80 IN ROCKAWAY, NJ, THE CAR APPEARED TO SHIFT INTO NEUTRAL LEAVING ME WITHOUT FORWARD ACCELERATION. MY DASHBOARD TRANSMISSION INDICATOR LIGHTS STARTED FLASHING. I WAS NEARLY MISSED BY HEAVY TRAFFIC WHILE ATTEMPTING TO GET THE CAR TO THE SHOULDER WITHOUT ANY ACCELERATION. I WAITED A FEW MINUTES RESTARTED CAR, IT WENT INTO GEAR AND I PULLED BACK ONTO THE HIGHWAY. IN LESS THAN 500 FEET THE CAR REPEATED THE ABOVE PROCESS AND I ONCE AGAIN HAD TO SAFELY NAVIGATE MY WAY TO THE SHOULDER. AT THIS TIME THE CAR WOULD NOT RE-ENGAGE AND I WAS TOWED TO MY LOCAL VOLKSWAGEN DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299845January 15, 2010
VISIBILITY, ELECTRICAL SYSTEM
2009 AND POSSIBLY 2010 VOLKSWAGEN JETTA WINDSHIELD WIPER SYSTEM STOPPED WORKING WHEN THE BRAKE WAS APPLIED AND ONLY RESTARTED WHEN THE BRAKE PEDAL WAS RELEASED. UPDATED 02-26-2010. *BF UPDATED IVOQ 06/01/10 VEHICLE TAKEN TO DEALER 4 TIMES FOR CORRECTIVE ACTION AND SYSTEM IS NOT REPAIRED. DEALER TOLD ME THAT VW ENGINEERING STATED THAT THIS IS PROPER OPERATION OF THE SYSTEM AND NO REPAIRS ARE NEEDED. DEALERS EMPLOYEES ARE AWARE OF THE SAFETY HAZARD ASSOCIATED WITH LACK OF PROPER OPERATION AND STATE THAT THEY ACKNOWLEDGED THE PROBLEM AND THAT IT IS NOT IN PROPER WORKING ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299879January 15, 2010
EXTERIOR LIGHTING
TURN SIGNALS AND HAZARD LIGHTS ONLY WORK INTERMITTENTLY. THERE WAS A RECALL ISSUED FOR A CERTAIN NUMBER OF 02 JETTAS, BUT APPARENTLY NOT FOR THIS PARTICULAR VIN NUMBER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299573January 13, 2010
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:MANUAL TRANSMISSION, VISIBILITY, POWER TRAIN:DRIVELINE
WINDSHIELD WIPERS SYSTEM FAILED IN SNOW STORM. PARTS REPLACED COMPLETE LOSS OF ENGINE POWER WHILE DRIVING IN TRAFFIC. 8 TIMES THIS HAS HAPPENED. DEALER CAN NOT FIND CAUSE. NO START SITUATION, TWICE. DEALER CAN NOT FIND CAUSE. TRANSMISSION NOISE. DEALER CAN NOT FIND CAUSE, WILL REPLACE TRANSMISSION IF NOISE CONTINUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299491January 12, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE VALVE STEM CRACKED DURING TIRE FILLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298823January 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2006 VW JETTA TDI STOPPED MOVING WHILE DRIVING TO WORK ON JAN 4TH, 2010. THERE WERE NO SIGNS OF ISSUES PRIOR TO THE BREAK DOWN. THE ENGINE WAS RUNNING FINE, THE PRNDS LIGHT ON THE DASH WERE FLASHING AND THE CAR'S TRANSMISSION WOULD NOT RESPOND. AFTER HAVING THE CAR TOWED TO OUR LOCAL VW DEALER WE FOUND THAT THE TRANSMISSION WENT IN TO FAIL SAFE MODE DUE TO A DSG SYSTEM FAILURE. PER OUR SERVICE REP THE MECHATRONIC UNIT FAILED DUE TO OVER HEATING. OUR VEHICLE IS IN-OPERABLE AND THE REPAIR PART NEEDED WILL TAKE 2 WEEKS OR MORE TO RECEIVE AS THERE IS A RECALL ON THE SAME PART FOR THE SAME FAILURE FOR 2007-2009 VW'S AND AUDI'S. OUR VEHICLE IS OUT OF WARRANTY, VW DENIED THAT THIS ISSUE IS APART OF THE RECALL AS OUR VIN DOES NOT FIT THE RECALL LIST. THEY AGREED TO ALLOW THE REPAIR UNDER WARRANTY PRICING AND PAY HALF FOR THE REPAIR; THIS WILL COST ME $1254 TO REPAIR THEIR KNOWN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298756January 8, 2010
SEAT BELTS
1. SEAT BELT BECOMES DIFFICULT TO PULL AND LOCK. THEN FAILS. 2. BACK SEAT, CENTER POSITION SEAT, BELT TENSIONER UNIT FAILS, CANNOT PULL AND FASTEN SEAT BELT. 3. REMOVE SEAT, REPLACE BELT TENSIONER UNIT. OLD PART AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298585January 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THAT AS SHE WAS DRIVING APPROXIMATELY 45 MPH HER VEHICLE SHUT OFF IN THE MIDDLE OF THE ROAD. THERE IS A RECALL# 09V333000, POWER TRAIN, AUTOMATIC TRANSMISSION. THE CONTACT STATED THAT THE DEALER REPAIRED THE VEHICLE UNDER THE RECALL AT LEAST FOUR TIMES AND EACH TIME THE REPAIR WAS COMPLETE THE FAILURE CONTINUED TO OCCUR. THE FAILURE BEGAN ON SEPTEMBER 9, 2009. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298644January 7, 2010
AIR BAGS
AIRBAG LIGHT ILLUMINATED. FIRST OCCURRED SEPTEMBER 2009, TAKEN TO DEALER TO BE REPAIRED. ONCE AGAIN IN DECEMBER 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298453January 6, 2010
STEERING
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH INTO A SLIGHT CURVE WHEN THE STEERING WHEEL LOCKED IN A STRAIGHT POSITION AND WOULD NOT TURN TO THE RIGHT WITHOUT WARNING. THE DRIVER BEGAN TO EXERT AGGRESSIVE FORCE TO THE STEERING WHEEL AND SUDDENLY, THE STEERING WHEEL UNLOCKED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE CONTACT HAD CONCERN OF THE POTENTIAL SAFETY HAZARD. THE VIN WAS REJECTED FROM THE SYSTEM. THE FAILURE MILEAGE WAS 11,000. UPDATED 3/12/10 *CN THE DEALER REPLACED THE STEERING GEAR. UPDATED 06/11/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298522January 6, 2010
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
2006 VOLKSWAGEN JETTA IS EQUIPPED WITH BRAKE LIGHT SWITCH PART NUMBER 3B0 945 511 WHICH WAS THE SUBJECT OF A RECALL (RECALL 07V063000) IN 2003-2005 PASSAT AND PASSAT WAGON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298381January 5, 2010
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING OUR 2000 VW JETTA THE TIMING BELT THAT IS NOT SUPPOSED TO BE SERVICED UNTIL 105K SNAPPED, DESTROYING THE ENGINE AND LEAVING THE CAR PARALYZED ON THE HIGHWAY. ALL REQUIRED MAINTENANCE WAS DONE AT DEALER FOR THIS CAR. IT HAD 89K WHEN THE CATASTROPHIC FAILURE OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297947January 4, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
MALFUNCTION INDICATOR LAMP (MIL) : THE MALFUNCTION INDICATOR LIGHT NEVER GO OFF AFTER STARTED THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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