Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10469145August 3, 2012
FUEL SYSTEM, DIESEL
MALFUNCTION INDICATOR, SERVICE ENGINE BEGAN FLASHING, VEHICLE SHUT DOWN AND WOULDN'T RESTART. FROM FIRST WARNING LIGHT TO SHUT DOWN WAS MAYBE 10 SECONDS OR LESS. TOWED TO DEALER AND TWO WEEKS LATER I HAD A COMPLETELY NEW FUEL SYSTEM. APPARENTLY THERE WAS METAL IN THE FUEL SYSTEM THAT GOT THERE FROM THE HPFP. DEALER REPEATEDLY SUGGESTED THAT I MUST HAVE FILLED THE TANK WITH GASOLINE INSTEAD OF DIESEL. I DON'T APPRECIATE THE SHIFT IN BLAME. I UNDERSTAND THE REPAIR (COVERED UNDER WARRANTY) RUNS CLOSE TO 10K DOLLARS. YIKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469147August 3, 2012
FUEL SYSTEM, DIESEL
MALFUNCTION INDICATOR, SERVICE ENGINE NOW WARNING, COMPLETE SHUT DOWN. I'VE BEEN THROUGH THIS BEFORE -- 12000 MILES AGO. TOW TO DEALER, WAIT FOR WORD. COVERED UNDER POWERTRAIN WARRANTY THIS TIME -- COMPLETE FUEL SYSTEM REPLACEMENT AGAIN. WAS TOLD THE HPFP INSTALLED THIS TIME WAS A NEW, MORE ROBUST VERSION. THIS TIME DEALER SUGGESTED THAT THE PROBLEM WAS DUE TO LOW LEVEL OF FUEL IN TANK AND SUGGESTED THAT I NEVER LET THE TANK GET BELOW 1/4. TRIED TO GET SOME ASSURANCE THAT THIS ISSUE WOULD BE COVERED IN THE FUTURE OUTSIDE OF THE STANDARD WARRANTY -- BUT DIDN'T GET ANY. A CAR SUBJECT TO FREQUENT 10000 DOLLAR REPAIRS ISN'T WORTH MUCH, IS IT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469041August 2, 2012
ENGINE
EGR VALVE: CHECK ENGINE LIGHT CAME ON, CODE P0401 FOR EGR VALVE. DEALER SAID THEY TESTED IT AND IT WAS "STICKING". NOT COVERED UNDER EMISSIONS WARRANTY. FAILED AT 45K MILES. VW PART NUMBER IS 03L-131-501-K. $700 REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468746August 1, 2012
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
VEHICLE WAS TRAVELING AT 25 MPH, SUDDENLY LOST POWER AND DIED. *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468387July 31, 2012
ENGINE, AIR BAGS, ELECTRICAL SYSTEM
AT 130,623 MILES OUR JETTA HAD TO HAVE THE CAMSHAFT AND LIFTERS REPLACED. THE LOBES ON THE CAMSHAFT HAD COMPLETELY WORN OFF AND THE LIFTERS HAD PITTED. I FEEL LIKE OUR DIESEL MOTOR HAS AGED PREMATURELY AND THERE IS AN UNDERLYING PROBLEM THAT VW IS IGNORING. THIS IS A COMMON PROBLEM FOR THIS MODEL AND YEAR. WE ARE HAVING BOTH REPLACED, BUT UNTIL THE ROOT OF THE PROBLEM IS FOUND THERE WILL BE AN ISSUE AGAIN. VW MUST KNOW OF THIS PROBLEM. THEY STOPPED PRODUCTION OF THE TDI JETTA IN 2006. THE 2006 WAS THE LAST YEAR BEFORE STOPPING PRODUCTION. WHY WOULD THEY STOP MAKING A CAR THAT WAS IN SUCH HIGH DEMAND WITH THE RISING COST OF DIESEL AND GAS. THEY KNEW OF AN ISSUE IN THE CAR THAT THEY COULDN'T FIGURE OUT. NOW THEY IGNORE THE PROBLEM AND CONTINUE TO BLAME THE CUSTOMER FOR POOR MAINTENANCE. THE CAR IS DEFECTIVE AND VW NEEDS TO ADDRESS THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468393July 31, 2012
FUEL SYSTEM, DIESEL, VEHICLE SPEED CONTROL
ABRUPT DECELERATION TO 30MPH FROM 50MPH D/T VEHICLE IN FRONT OF ME HITTING THEIR BRAKE AND TURNING. THEN I ACCELERATED TO GET BACK TO THE POSTED SPEED OF 50MPH. WHEN DEPRESSING ACCELERATOR AT APPROX 40MPH HEARD A LOUD "POP", LOSS OF POWER, GLOW LIGHT ON DASH CAME ON AND WARNING. LOSS OF POWER WITH 3 CARS COMING BEHIND ME SO I QUICKLY MOVED TO THE SHOULDER AND RESTARTED THE CAR. CAR TURNED OVER BUT WAS IN "LIMP" MODE - I WAS LESS THAN 1 MILE FROM MY HOUSE, SO I PULLED OUT AND "LIMPED" HOME. CONTACTED VW ON MONDAY 11/14/11 AND MY DEALERSHIP. THE CAR WAS FLAT BEDDED TO THE DEALERSHIP AND HPFP FAILURE WAS DIAGNOSED, VW PAID IN FULL FOR COMPLETE REPLACEMENT OF ENTIRE FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468328July 30, 2012
POWER TRAIN, ELECTRICAL SYSTEM
I WAS SITTING IN TRAFFIC IN MINNEAPOLIS MN. THE LIGHT TURNED GREEN, TRAFFIC MOVED AND WHEN I PRESSED ON THE ACCELERATOR, THE ENGINE SPED UP AS IF IT WAS IN NEUTRAL. THE SHIFT SELECTOR WAS IN D FOR DRIVE. THE PRNDL INDICATOR ON THE DASH FLASHED RED WITH ALL FIVE LETTERS ILLUMINATED. I TRIED TURNING OFF THE IGNITION AND TURNING IT BACK ON WITH THE SAME RESULTS. NO MOVEMENT WITH ENGINE ACCELERATING. AFTER BEING PUSHED INTO A PARKING LOT BY PASSERSBY, I TRIED AGAIN AND THE TRANSMISSION WORKED AS IT WAS SUPPOSED TO. AFTER RESEARCHING THE PROBLEM ON THE INTERNET, I FIND THAT IT IS A COMMON VW PROBLEM AND THE NHTSA ACTION NUMBER IS PE09035 OPENED JULY 17, 2009 COVERING 2008 AND 2009 MODELS. MY TDI IS A 2006 MODEL PURCHASED IN MAY 2007 BECAUSE VW KEPT SELLING 2006 TDIS IN 2007. THERE WERE NO 2007 VW JETTA TDIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468350July 30, 2012
AIR BAGS
MAY 2011 VEHICLE WAS TAKEN TO CASEY IMPORTS (CASEY VOLKSWAGEN) 777 J. CLYDE MORRIS BLVD NEWPORT NEWS VA 23608 (757)988-1236 IN REGARDS TO SERVICE ACTION 97U3/T3 DATED JANUARY 2011. ---FAILURE WAS DRIVER'S SIDE AIRBAG CONNECTOR RESULTING IN ILLUMINATED AIRBAG LIGHT IN INSTRUMENT CLUSTER. CASEY VW PROCEEDED TO REPLACE THE CONNECTOR ON THE DRIVER'S SIDE BUT ONLY "INSPECTED" THE PASSENGER SIDE WITH NO REPAIR ACTION PERFORMED. THE INSTRUCTIONS CLEARLY STATE ON PAGE 6: PERFORM PROCEDURE ON BOTH FRONT SEATS. RECALL WAS ENTERED INTO VOLKSWAGEN'S ELSAWEB AS COMPLETED EVEN THOUGH THE REPAIR PAPERWORK CLEARLY STATES ONLY HALF OF THE WORK WAS PERFORMED. JULY 2012 VEHICLE WAS TAKEN TO CASEY VW WITH AIRBAG LIGHT ILLUMINATED. ---FAILURE WAS PASSENGER SIDE AIRBAG CIRCUIT HIGH RESISTANCE. I WAS TOLD I WOULD NEED TO AUTHORIZE A $120 DIAGNOSTIC FEE BEFORE ANYTHING WAS DONE AND THAT THE RECALL WAS PERFORMED. I INFORMED [XXX] (SERVICE ADVISOR) REGIONAL SERVICE MANAGER [XXX]AND CASEY SERVICE MANAGER [XXX] THAT I DID NOT WANT ANYTHING DIAGNOSED OR REPAIRED. I MADE IT PERFECTLY CLEAR THAT I WANTED THE RECALL PERFORMED IN IT'S ENTIRETY. I CALLED VWOAMERICA AT 1-800-893-5298 TWICE. THE SECOND TIME I RECORDED WITH PERMISSION A CUSTOMER SERVICE REPRESENTATIVE BY THE NAME OF[XXX]. THE ONLY ANSWER I HAVE BEEN GIVEN IS TO AUTHORIZE A DIAGNOSTIC FEE. I BELIEVE THIS CONSTITUTES NEGLIGENCE ON VW AND CASEY IMPORTS FOR NOT ONLY IMPROPERLY PERFORMING A SAFETY RECALL BUT FAILING TO ADDRESS AND CORRECT THE ISSUE WHEN IT IS WAS BROUGHT TO THEIR ATTENTION. THIS TYPE OF SERVICE SHOULD BE INVESTIGATED TO SEE HOW MANY OF CASEY IMPORTS CUSTOMERS MAY STILL BE AT RISK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467966July 27, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE HIGH PRESSURE DIESEL FUEL PUMP FAILED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS TRADED DUE TO THE DEFECT. THE FAILURE AND CURRENT MILEAGES WERE 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468000July 27, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. AS THE CONTACT MERGED THE VEHICLE TO THE SHOULDER, IT RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE VEHICLE AND STATED THAT THE FAILURE WAS DUE TO A BLOWN TURBO. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE REPAIR WAS COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 73,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467924July 27, 2012
ENGINE
I WAS DRIVING ON I91 NORTH IN SPRINGFIELD MASS THE ENGINE RUNAWAY ON ME, CAR REACHED 100 MPH FOR SOME TIME PUT CAR IN NEUTRAL, THE ENGINE RUN AT FULL SPEED UNTIL BLOWING UP THROWING A CONNECTING ROD THROUGH THE BLOCK, FINALLY I MANAGED TO PULL THE CAR ON THE BRAKE DOWN LANE. I HAVE JUST PICKED THE CAR FROM A 30000 MILE SERVICE OIL CHANGE FROM FATHERS & SONS VW IN WEST SPRINGFIELD MASS. TOWED THE CAR BACK TO DEALER, ENGINE IS COMPLETE LOSS NEEDS TO BE REPLACE. VERY SCARY IT ALMOST GOT ME IN AN ACCIDENT TRAFFIC AT THE TIME WAS HEAVY I HAVE NO TRUST ON THE CAR ANYMORE *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467593July 25, 2012
ENGINE
AT ROUGHLY 7500 MILES MY CHECK ENGINE LIGHT CAME ON. BROUGHT IT TO DEALERSHIP TO CHECK OUT. FOUND OUT THAT THE TIMING CHAIN HAD JUMPED, OR STRETCHED, RESULTING IN POOR IDLE AND A $2700 ESTIMATE TO REPAIR. LOOKED IF OTHER PEOPLE HAD THIS ISSUE. TIMING CHAIN SHOULD LAST 2-3 TIMES LONGER. SINCE I'M OUT OF WARRANTY PERIOD I AM OUT OF LUCK. TIMING CHAIN SHOULD LAST THE LIFETIME OF THE ENGINE NOT TO FAIL AROUND 75000 AND I CHECKED THE OTHER COMPLAINT AND IT LOOKED LIKE ALOT OF OTHER 05 TO 06 OWNERS HAS THE SAME ISSUE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467623July 25, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT WAS TRAVELING 60 MPH WHEN THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS. THE CHECK ENGINE WARNING LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467643July 25, 2012
FUEL SYSTEM, DIESEL
TRAVELING HOME ON INTERSTATE HIGHWAY/CHECK ENGINE LIGHT CAME ON,,,,,CAR MADE FUNNY NOISE UP FRONT,,,,LOST ACCELERATION. PULLED OFF ONTO AN OFF RAMP,,,,OFF TO SIDE OF ROAD. .I TURNED VEHICLE OFF. WOULD NOT RESTART. CALLED TOW TRUCK TO BRING IT HOME. NEXT MORNING HAD IT TOWED TO DEALERSHIP WHERE PURCHASED. TOLD IT WAS A "BAD DIESEL" PROBLEM....(I'D PURCHASED 1/2 TANK DIESEL FUEL 24 HRS PRIOR TO THIS AT STATION I'D NOT BEE TO BEFORE.) SUBSEQUENTLY THEY DRAIN TANK, REPLACED FUEL FILTER, STILL WOULDN'T TURN OVER. SAID THE HIGH PRESSURE FUEL PUMP WAS DESTROYED. GELLED UP STUFF IN FILTER,,,WHAT LOOK LIKE RUST FLAKES.... ESTIMATE FOR REPAIR INTO THOUSANDS.....CALLED INSURANCE CO. AND STARTED A CLAIM FOR LOSS.CALLED VW USA. TO REPORT THIS . LAST NITE GOT PHONE CALL FROM VW LADY SAYING THE WERE GOING TO REPLACE MY WHOLE FUEL SYSTEM AND THEY WOULD COVER COST ! GOOD FOR ME , BUT NOT SURE I WANT TO KEEP A CAR THAT IS SO TOUCHY ABOUT IT'S FUEL. DEALER SHIP CALLED TODAY TO SAY THE SAME ABOUT REPAIR....AND FELT IT WAS AN ACCUMULATION OF DAMAGE FROM WATER IN FUEL.... HOW IS ONE TO KNOW WITH CONFIDENCE WHAT EXACTLY THEY ARE PUMPING FROM A DIESEL FUEL PUMP. WILL PROBABLY TRADE CAR......CAR AT SHOP FOR 1 1/2 WEEKS NOW. ...THIS HAS BEEN AN EYE OPENER. PHONE CALL LAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467669July 25, 2012
POWER TRAIN
VEHICLE HAS VIBRATION OVER 50 MPH. IT IS FELT THROUGH OUT CAR. AFTER SEVERAL ATTEMPTS TO DIAGNOSE, DEALER STATES THAT ITS CHARACTERISTIC. I HAVE TESTED SEVERAL OTHER VEHICLES OF THE SAME LINEAGE AND DISAGREE. IT IS EITHER DUAL MASS FLYWHEEL OR OUTER AXLE FAILURE, HOWEVER DEALER STATES UNLESS VW AUTHORIZES, THEY WILL NOT REPAIR. VEHICLE IS WITHIN WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467706July 25, 2012
ENGINE
SLOWLY TURNING RIGHT OUT OF PARKING LOT ON COMPLETION OF TURN CAR STALLED WITH NO INITIAL INDICATION. SHIFTED INTO PARK AND RESTARTED WITH NO PROBLEM. THIS HAS HAPPENED TWICE BEFORE PULLING INTO HOME DRIVEWAY AND STOPPING AT A STREETLIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467721July 25, 2012
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
ONCE THE VEHICLE IS PARKED, I CAN'T REMOTELY NOR MANUALLY LOCK THE REAR DRIVER SIDE DOOR. BASICALLY, THREE DOORS WILL LOCK, BUT THE REAR DRIVER SIDE DOOR REMAINS UNSECURE. THE ALARM DOESN'T AUDIBLE, BUT DOES ACTIVATE. THIS PROBLEM HAPPENED MANY HUNDREDS OF MILES AGO, INTERMITTENTLY BUT HAS COME TO A POINT WERE I CAN'T SECURE MY VEHICLE IS NOT 100 % SECURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467739July 25, 2012
FUEL SYSTEM, DIESEL
I WAS DRIVING MY 2009 VOLKSWAGEN VW JETTA TDI DIESEL AND IT STALLED WHILE DRIVING. THANK GOD IT DIDN'T STALL WHILE DRIVING AT A HIGHER SPEED AROUND A CORNER WITH ONCOMING TRAFFIC !!! I HAD IT TOWED TO MY PLACE AND PLUGGED IN MY OBD READER AND GOT 2 CODES, PO47A (UNDEFINED CODE) AND PO191 (FUEL RAIL PRESSURE SENSOR CIRCUIT RANGE/PERFORMANCE). I DID SOME RESEARCH ONLINE AND DECIDED TO TRY AND REPLACE MYSELF, THE EXHAUST PRESSURE SENSOR #2 AND THEN LATER THE FUEL RAIL PRESSURE SENSOR WITH NO LUCK EITHER WAY. SO I DECIDED TO TOW IT THE MY LOCAL VW DEALER AND THE WORST POSSIBLE CASE SCENARIO WAS THE OUTCOME. THE DEALER SAID IT WOULD COST $ 6,500.00 TO REPAIR AND THAT THE ENTIRE FUEL SYSTEM WOULD HAVE TO BE REPLACED DUE TO FUEL (METAL) CONTAMINATION AND A BAD HIGH PRESSURE FUEL PUMP. UNDER MY RESEARCH ONLINE I'VE FOUND THAT MANY CUSTOMER'S OF 2009-2012 HAVE HAD THE SAME PROBLEM'S THAT VW WILL NOT RECALL. I'M WRITING THIS IN HOPE THAT SOMEONE MAY THESE MANY COMPLAINTS AND FORCE THE GREAT VW EMPIRE TO RECALL THESE PROBLEMS BEFORE PEOPLE, FAMILIES , AND CHILDREN ARE SEVERELY HURT, HANDICAPPED, AND/OR KILLED. I INVITE ANYONE WHO READS THIS AND ALL THE OTHER SIMILAR COMPLAINTS OF THESE VEHICLES TO TAKE THIS VERY SERIOUSLY AND THINK ABOUT IF SOMEONE YOU LOVE OR CARE ABOUT WAS OR CAN BE HURT, INJURED, HANDICAPPED, OR KILLED BECAUSE VW WANTS TO MAXIMIZE THEIR PROFITS !!!!! SHAME ON VW AND SHAME ON ANYONE WHO HAS THE POWER OR AUTHORITY TO POSSIBLY DO SOMETHING ABOUT THIS AND DOESN'T DO ANYTHING !!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467252July 24, 2012
FUEL/PROPULSION SYSTEM
DRIVING AT LOW SPEED IN THE CITY, WHEN A ENGINE FAILURE WARNING DISPLAYED AND THE VEHICLE STARTED RUNNING ROUGH. TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THE HIGH PRESSURE FUEL PUMP FAILED SENDING METAL SHARDS THROUGHOUT THE FUEL SYSTEM. THIS HAS APPARENTLY TRIGGERED REPLACEMENT OF THE ENTIRE FUEL SYSTEM FROM THE PUMP TO THE ENGINE. AFTER RESEARCHING THIS ONLINE, I HAVE FOUND THAT THIS IS A KNOWN ISSUE. TO MY KNOWLEDGE THE HPFP'S HAVE NOT BEEN RECALLED. VW AND YOUR WEBSITE SO FAR STATES THAT THE PROBLEM IS A FUEL CONTAMINATION ISSUE, BUT I HAVE ONLY BOUGHT DIESEL FROM MURPHY USA I CONFIRMED THIS WITH RECEIPTS. ( A HIGH VOLUME DEALER IN MY AREA). THE DEALERSHIP STATES THAT THE REPAIR SHOULD BE COVERED EVEN THOUGH THE WARRANTY HAS EXPIRED. THIS IS SUSPECT TO ME. EITHER OUR FUEL STANDARDS ARE NOT PAR WITH THE REST OF THE WORLD AND NEED FURTHER REGULATION OR THE PUMPS NEED TO BE RECALLED. BUT A CAR DESIGNED TO SAVE MONEY BY CONSERVING FUEL IS NOT DOING THAT IF THE 27000 DOLLAR CAR NEEDS 10000 DOLLARS OF WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467180July 23, 2012
FUEL SYSTEM, DIESEL
A CATASTROPHIC FAILURE OF THE HIGH PRESSURE FUEL PUMP LEFT MY WIFE WITHOUT POWER AS SHE WAS DRIVING IN TRAFFIC. THERE WAS NO PRECEDING INDICATION AND IN OTHER CIRCUMSTANCES COULD HAVE CAUSED A TRAFFIC ACCIDENT. WHEN THE HPFP FAILED, ALL NON-ELECTRICAL POWER FAILED WITH A POTENTIAL FOR SIGNIFICANT CONTROL AND BRAKING PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta