Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10653630November 8, 2014
POWER TRAIN
I BOUGHT THE CAR IN MARCH OF 2012 AND ON THE WAY HOME I NOTICED THAT THE CAR WASN'T SHIFTING AT THE APPROPRIATE TIMES AND THERE WAS A TRANSMISSION ISSUE. AFTER I GOT HOME I CALLED THE DEALER AND ASK THEM OF THE CAR HAD ANY PREVIOUS ISSUES WITH THE TRANSMISSION, HE SAID NO AND NATURALLY I HAD TO REPLACE THE TRANSMISSION THAT WAS COMPATIBLE. 2 YEARS LATER I AM NOW HAVING THE SAME ISSUE WITH THE CAR AND I DID RESEARCH AND NOTICED I AM NOT THE ONLY ONE THERE ARE HUNDREDS OF PEOPLE I HAVE MY CAR AND ARE HAVING THE SAME EXACT ISSUE I AM. THAT BEING SAID THIS ISN'T A COINCIDENCE AND I AM IN THE SAME SITUATION I WASN'T TWO YEARS AGO HAVING TO PAY $1200 FOR A FIXED OR A NEW TRANSMISSION. THE REASON I KNOW THIS IS WHEN THE CAR IS IN FIRST IT DOESN'T WANT TO SHIFT TO SECOND AND HAS A BUMP AT EVERY OTHER GEAR.IF IT WAS JUST ME I WOULD UNDERSTAND BUT THERE ARE MULTIPLE FORUMS THIS ISSUE HAS CAUSED PEOPLE. I CAN'T TELL YOU HOW TO DISSATISFIED I AM ABOUT THIS BECAUSE I LOVE MY CAR AND I CAN'T KEEP AFFORDING TO REPLACE THE TRANSMISSION. I HOPE THIS CAN BE FIXED IN THE FAVOR OF THE HUNDREDS OF PEOPLE EXPERIENCING THIS THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653638November 8, 2014
FUEL/PROPULSION SYSTEM
HIGH-PRESSURE DIESEL FUEL PUMP (HPFP) BEGAN TO FAIL. HEARD HIGH-PITCHED WHINE COMING FROM HPFP AFTER ENGINE HAD BEEN TAKEN AT LEAST ONCE PAST 2100 RPMS AFTER STARTUP. VW DEALERSHIP SERVICE DEPARTMENT CONFIRMED HPFP IMMINENT FAILURE AND REPLACED IT UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652885November 5, 2014
STRUCTURE:BODY
2003 JETTA'S CLEARCOAT IS PEELING OFF, IT STARTED ON FRONT HOOD AND NOW IT IS PEELING ALL OVER THE CAR. CALLED VOLKSWAGEN THEY SAID IT WASN'T THEIR PROBLEM. I THINK IT IS!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652106November 3, 2014
ENGINE
DRIVING ON A BUSY 4 LANE ROAD MY CAR SUDDENLY STOPPED JUST FLASHED A FEW LIGHTS ON THE PANEL FOR FEW SECONDS. THE CAR WOULD NOT START. COULD NOT BE MOVED LUCKY THAT THERE WERE NO INJURIES. THE VEHICLE TOWED TO VW DEALER, BASIL VW AT LOCKPORT AND WAS TOLD THAT THE HIGH PRESSURE FUEL PUMP EXPLODED. CAUSED EXTENSIVE DAMAGE REQUIRING NUMEROUS COMPONENTS, WITH A TOTAL COST OF ABOUT $7,000.00 THE CAR WAS SERVICE BY A VW DEALER OR BY A REPAIR SHOP OWNED BY AAA OF WNY LOCATED AT CLARENCE NY. THIS CAME ON WITH OUT A WARNING, WAS NOT INFORMED ABOUT THIS PROBLEM. HAD OWNED DIESEL CARS SINCE 1977 AND DID NOT FACE ANY SUCH PROBLEM OR HEAR OF SUCH A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651995November 3, 2014
ENGINE AND ENGINE COOLING
IM THE OWNER OF A 2014 VOLKSWAGEN JETTA GLI. I PURCHASED THE CAR BRAND NEW ON JANUARY 2, 2014, FROM FLADEBOE VW IN IRVINE, CA. CURRENTLY IT HAS 9,000 MILES ON IT. IN AUGUST 2014 I STARTED TO HEAR A LOUD RATTLING NOISE COMING FROM THE DASHBOARD AREA OF MY CAR. I MADE AN APPOINTMENT AT THE DEALER TO HAVE IT LOOKED AT. I FIRST TOOK IT IN ON AUGUST 15, 2014. THE MECHANIC AT THE VW DEALER HEARD THE RATTLING I DESCRIBED AND ATTEMPTED TO FIX IT. CAR WAS RETURNED TO ME, ONLY TO HAVE THE RATTLING RETURN. I MADE A SECOND APPOINTMENT AND TOOK IT IN A SECOND TIME. THEY ATTEMPTED TO FIX IT AGAIN. CAR WAS RETURNED TO ME AGAIN, ONLY TO HAVE THE LOUD RATTLE RETURN. DURING THE LAST APPOINTMENT VW HAD A SPECIALIST COME OUT TO TRY AND FIGURE IT OUT. SINCE THE LOUD RATTLING WAS DUPLICATED IN TWO LIKE CARS, THEY CLAIM IT AS, OPERATING NORMAL. THE LEAD MECHANIC AT THE DEALERSHIP TOLD ME THAT THEY CAN'T ALWAYS FIX THESE RATTLES, EVEN KNOW HE SAID IT'S AN ISSUE. THE RATTLING HAS GOT LOUDER OVER TIME. SINCE THEY DON'T KNOW WHAT IS CAUSING IT, HOW CAN I FEEL SAFE DRIVING IT? I ASKED HOW THEY CLAIM ITS OPERATING NORMAL?? THEY SAID SINCE IT DUPLICATED IN TWO LIKE CARS, THEY DEEMED IT NORMAL. I HAD A TOTAL OF FOUR LOANER CARS DURING THIS TIME AND ALL WERE JETTAS. TWO OUT OF THE FOUR LOANERS, ALSO RATTLED. VW CUSTOMER CARE ASKED THAT I GET A SECOND OPINION AT A DIFFERENT DEALERSHIP. I MADE AN APPOINTMENT AT A DIFFERENT DEALERSHIP, ONLY TO HAVE THEM CALL ME THE DAY BEFORE SAYING THEY CAN?T WORK ON IT. THEY INFORMED ME THAT VW TOLD THEM NOT TO ACCEPT MY CAR IN FOR SERVICE UNDER NO CIRCUMSTANCES FOR THE RATTLING NOISE. I ASKED THEM WHY? THEY INFORMED ME THAT THE SAME VW SPECIAL TECH WOULD HAVE TO COME OUT AND SEE THE VEHICLE. SINCE HE HAS ALREADY DEALT WITH MY CAR AT THE FIRST DEALERSHIP, HE WON?T LOOK AT IT AGAIN. DATES IN FOR SAME ISSUE: 8/15/2014 8/25/2014 9/10/2014 9/30/2014 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651704October 31, 2014
ENGINE
I BOUGHT THIS CAR NEW IN SEPT. 2013 FOR ITS FUEL MILEAGE, ALSO BECAUSE OF THE EFFICIENCY OF THE TDI. NOW AT 50,000 MIS., I HAVE A CHECK ENGINE LIGHT ON AND A CODE OF P047F, WHICH MEANS I HAVE A DIESEL PARTICULATE FILTER CLOGGED AND IT HAS TO BE REPLACED. THIS IS A $1000.00 PART. LUCKILY, MY CAR IS COVERED BY THE CARB WARRANTY OF CA. BUT THIS SHOULD NOT HAPPEN THIS FAST. I HAVE DONE ALL RECOMMENDED SERVICES AT THE PROPER INTERVALS WITH VW APPROVED FLUIDS AND FILTERS. BECAUSE MY CAR WAS PAST THE 3YR/36K WARRANTY, BUT HAS A 8YR/80K POWERTRAIN WARRANTY, I CALLED VW TO SEE IF THIS IS COVERED. THE FIRST CALL, THEY TOLD ME NO. I THEN STARTED CHECKING TDI FORUMS FOR THIS ISSUE AND FOUND THAT IT WAS A COMMON PROBLEM. I THEN CALLED BACK TO "PUSH THE ISSUE" WHICH WAS WHEN I FOUND OUT THAT I WAS COVERED UNDER THE CARB WARRANTY.HOW MANY PEOPLE CALL THE FIRST TIME AND GET THE SAME ANSWER AS I DID, THEN HAVE TO PAY $1000.00 PLUS LABOR TO FIX THIS? ALSO, WHAT GOOD IS THE TDI IF IT COSTS THIS MUCH TO MAINTAIN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650977October 29, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE STOPPED AT A STOP SIGN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE. ..UPDATED 12/11/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650979October 29, 2014
ELECTRICAL SYSTEM
IGNITION SWITCH BUSHING. THERE IS A NYLON OR PLASTIC BUSHING IN THE KEY IGNITION SWITCH TO START THE CAR THAT CAN BECOME DISLODGED AND PREVENT THE KEY FROM GOING INTO THE PATHWAY. CAR CANNOT BE STARTED FOR THIS REASON. MUST BE TOWED. VW HAS TOLD US THAT THIS HAPPENS FREQUENTLY TO THE VW JETTAS. NOTE: THERE MAY BE OTHER MODELS AFFECTED IF THEY USE THE SAME TYPE OF IGNITION SWITCH. REPAIRS WILL COST ~$600 FOR INSTALLATION OF A NEW IGNITION SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651161October 29, 2014
SUSPENSION, WHEELS:HUB
UPON ENTERING MY DRIVEWAY, MY DRIVER SIDE AXLE TRAILING ARM COMPLETELY SNAPPED. CAR HAS A CLEAN TITLE, BOUGHT IT FROM A DEALER USED WITH 9K MILES ON IT. I JUST FOUND OUT ABOUT THE GLOBAL RECALL AND CONTACTED VW DIRECTLY, THE INCIDENT AND CAMPAIGN ARE SO NEW THEY DON'T HAVE EVERYTHING IN PLACE TO RESPOND. MY FEELING IS THERE IS A MANUFACTURER DEFECT IN THE METAL USED & I FIND IT ABSURD THAT ANYONE WOULD HAVE TO WAIT FOR A SIDE OR REAR COLLISION TO GET THIS PART INSPECTED/REPLACED. I THINK ANY CLIENT OF VW THAT HAS A CAR LISTED NEEDS TO BE TAKEN SERIOUSLY IN THIS CAMPAIGN - IF THE TRAILING ARM/AXLE WOULD HAVE SNAPPED WHILE I WAS AT SPEED IT COULD HAVE BEEN DEVASTATING NOT ONLY TO ME, MY FAMILY BUT ANYONE ON THE ROAD... I'M CONTINUING TO TALK TO VW BECAUSE MY CONCERN IS THE METAL....AND WHAT ARE THE REPLACEMENT PARTS MADE OF & WHEN WERE THEY MADE?? I DON'T INTEND ON PAYING ONE CENT FOR THIS REPAIR & WILL HOLD VW RESPONSIBLE 100% FOR THIS OR ANY FUTURE ISSUES RESULTING FROM THEIR DEFECTIVE PART/PROCESS....UPDATED 11/06/14 *BF UPDATED 7/27/2015*JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651182October 29, 2014
ELECTRICAL SYSTEM
THE SOUND SYSTEM INCLUDING CD PLAYER, RADIO, BLUE TOOTH HANDS FREE SYSTEM, AND AUX STOPPED WORKING SUDDENLY. THIS CAR WAS LESS THAN 5 YEARS OLD AND THIS SHOULD BE COVERED BY VOLKSWAGEN! THIS IS A SAFETY ISSUE BECAUSE I PURCHASED THIS CAR MODEL BECAUSE IT HAD BLUETOOTH. THE LESS EXPENSIVE MODEL DID NOT. NOW I AM NOT ABLE TO CARRY ON A HANDS FREE CONVERSATION ON MY CELL PHONE. VOLKSWAGEN NEEDS TO STEP UP AND HAVE A RECALL OR COVER THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654408October 28, 2014
POWER TRAIN
DSG GEARBOX CHANGED INTO A LOW GEAR CAUSING THE DIESEL ENGINE RPM TO INCREASE TO 4500RPM. THE RESULTANT ENGINE BRAKING CAUSED ME TO SLOW DOWN. I HAD TO ABANDON OVERTAKING AND CROSS TWO LANES OF TRAFFIC TO GET TO THE SHOULDER TO AVOID IMPEDIING FASTER MOVING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650329October 27, 2014
ELECTRICAL SYSTEM
FAULTY FUSE PANEL IN ENGINE COMPARTMENT (THE ONE SITUATED ON TOP OF THE BATTERY, NOT THE PANEL IN THE CABIN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650332October 27, 2014
ELECTRICAL SYSTEM
FAULTY FUSE PANEL IN ENGINE COMPARTMENT (THE ONE SITUATED ON TOP OF THE BATTERY, NOT THE PANEL IN THE CABIN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650126October 26, 2014
AIR BAGS
DRIVER SIDE AIR BAG DEPLOYMENT, NO APPARENT REASON. DRIVER SIDE CURTAIN AIR BAGS DEPLOYED AT 35 MPH NO APPARENT REASON. INJURED DRIVER WITH BURNS AND RINGING IN EAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649894October 25, 2014
FUEL/PROPULSION SYSTEM
THE CAR STALLED GOING DOWN THE ROAD IN TRAFFIC AS I LOST POWER STEERING AND BRAKING. ALMOST CAUSED A WRECK EXCEPT I PULLED THE EMERGENCY BRAKE. THE ENGINE CODES PULLED WERE P0191 AND P0087. THIS LED MY MECHANIC TO DISCOVERING THIS IS A WELL KNOWN ISSUE FOR THESE 2010 VOLKSWAGEN TDI'S WHERE THE HIGH PRESSURE FUEL PUMP FAILS. SINCE THIS FUEL PUMP HAS A KNOWN HIGH RATE OF FAILURE I'M WONDERING WHAT VOLKSWAGEN IS GOING ABOUT IT. PLEASE CONTACT ME AT [XXX] IF THEY ARE OFFERING ASSISTANCE OR LET ME KNOW WHAT TO DO NEXT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649919October 25, 2014
ELECTRICAL SYSTEM
AT APPROXIMATELY 50K MILES WE WHERE INSTRUCTED BY THE DEALER TO CHANGE THE BATTERY. WE FOLLOWED INSTRUCTIONS AND CONSEQUENTLY LESS THEN 1K MILES LATER THERE WAS A LARGE SPARK WITH THE SMELL OF ELECTRICAL FIRE CAUSING THE RADIO TO FLAME OUT AND GO DARK. WE WHERE QUOTED $785 DOLLARS TO REPLACE THE RADIO ON A FOUR YEAR OLD CAR. POSSIBLE ELECTRICAL MALFUNCTION COULD LEAD TO OTHER PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649915October 25, 2014
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
BOTH EXHAUST PRESSURE SENSORS MALFUNCTIONED CAUSING VEHICLE INDICATOR LAMP TO ILLUMINATE AND FAILED EMISSIONS TEST. QUOTED $595.00 FOR REPAIR WORK, AFTER REPAIRS VEHICLE STILL WILL NOT PASS EMISSIONS TEST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649634October 24, 2014
EXTERIOR LIGHTING
MY CAR'S DRIVER'S HEADLIGHT WENT OUT. I HAD SOMEONE LOOK AT IT, ONLY TO BE TOLD THAT THE WIRING IN THE HARNESS/HEADLIGHT ASSEMBLY WAS EXPOSED (THE COLORED COATING PROTECTING THE WIRING WAS GONE). I ORDERED A LEFT HEADLIGHT ASSEMBLY. IN THE MEANTIME, THE OLD HEADLIGHT ASSEMBLY WAS BROUGHT TO THE VW DEALER, ONLY TO BE TOLD THAT THEY "SEE A LOT OF THESE COME IN", BUT WAS ADVISED THAT THERE IS NO RECALL OR OWNERSHIP OF POOR QUALITY FROM VW. WHEN THE PART CAME IN AND WAS BEING INSTALLED, I WAS THEN TOLD THAT THE RIGHT HEADLIGHT ASSEMBLY ALSO NEEDED TO BE REPLACED, FOR THE EXACT SAME REASON. I WASN'T ALLOWED TO DRIVE THE CAR AS I WAS TOLD IT WAS A MAJOR SAFETY ISSUE. I WAS TOLD THAT IF THE EXPOSED WIRES TOUCHED EACH OTHER, THE CAR COULD JUST STOP OR, PERHAPS THE HEADLIGHTS WOULD NOT WORK AT ALL, WHICH WOULD BE ESPECIALLY DANGEROUS IF I WERE DRIVING AT NIGHT. EITHER WAY, I WAS TOLD AN ACCIDENT OF SOME SORT WOULD OCCUR, WHICH IS WHY I WOULDN'T BE ALLOWED TO USE THE CAR WHILE WAITING FOR THE PART TO COME IN. IF VW HAS SEEN "A LOT OF THESE" INCIDENTS COMING INTO THEIR SERVICE DEPARTMENT, ONE WOULD QUESTION WHY THERE HASN'T BEEN A RECALL ON THE HEADLIGHTS. THIS IS A HIGHLY DANGEROUS SITUATION, ALLOWING DRIVERS TO BE OUT ON THE ROADS WHEN THE CAR HAS INFERIOR AND DEFECTIVE ELECTRICAL PARTS. DANGEROUS FOR THE DRIVER AND PASSENGERS...DANGEROUS FOR THE OTHERS WHO MIGHT BE INVOLVED SHOULD AN ACCIDENT OCCUR. I DO HOPE THAT A FOLLOW-UP WITH VW COMES OUT OF THIS COMPLAINT AS THIS IS A SAFETY HAZARD. A RECALL SHOULD BE IN ORDER AND I WOULD GREATLY APPRECIATE ANYTHING YOU CAN DO TO MAKE THIS HAPPEN. THANK YOU FOR KEEPING US SAFE AND PROVIDING A PLACE WHERE COMPLAINTS, SUCH AS MINE, CAN BE HEARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649823October 24, 2014
ENGINE
TIMING CHAIN TENSIONER FAILED RESULTING IN ENGINE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649411October 23, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
INTERMITTENT ELECTRICAL PROBLEMS FROM UNDETERMINED SOURCE FOR LAST YEAR, ENDED UP LOSING ALL LIGHTS ON PASSENGER SIDE OF CAR, AND SOME LIGHTS/LIGHT FUNCTION ON DRIVER'S SIDE, INCLUDING BRAKE LIGHTS, TURN SIGNALS, HEADLIGHTS ETC. RANDOM SECURITY ALARM GOING OFF WITHOUT BEING ABLE TO TURN IT OFF, BRAKE WARNING LIGHTS, TRACTION CONTROL ISSUES. AFTER A QUICK INTERNET SEARCH I BECAME AWARE THAT THIS IS A VERY COMMON PROBLEM AND KNOWN VW ISSUE, AND FOUND F16 FUSE TO BE MELTED ALONG WITH A PORTION OF THE FUSE BOX. CALLED THE ONLY VW DEALER IN THE CITY 10/23/14 AND WAS TOLD I HAD TWO SAFETY RECALLS ON MY CAR, ONE FOR AN ECM SOFTWARE UPDATE AND ONE FOR THIS ELECTRICAL ISSUE, NEITHER OF WHICH I WAS NOTIFIED OF, YET HAVE BEEN NOTIFIED TO HAVE THE "DIESEL ONLY" STICKER INSTALLED, AND HAVEN'T MOVED SINCE LONG BEFORE I PURCHASED THE CAR. DEALER IS NOT ABLE TO LOOK AT MY VEHICLE UNTIL 10/27/14 AND CANNOT PROVIDE A LOANER CAR SINCE VOLKSWAGEN WON'T REIMBURSE THEM FOR THAT COST. CALLED VOLKSWAGEN CUSTOMER SERVICE AND SPOKE WITH DOUG, ONLY TO BE TOLD THEY COULD NOT AUTHORIZE RENTAL CAR REIMBURSEMENT, AND I WOULD NEED TO EITHER SHOULDER THAT EXPENSE MYSELF OR CONTINUE DRIVING THE CAR IN IT'S CURRENT STATE. INFORMED HIM THAT THE CAR WAS NOT SAFE TO BE DRIVEN WITH THE LIGHTING ISSUES, AND FUSE F16 BEING TIED INTO ABS AS WELL, WAS TOLD HE COULDN'T HELP ME. IF THEY HAD DONE THE CORRECT THING, I WOULDN'T BE LEFT IN AN UNSAFE CAR TO TRANSPORT MY FAMILY, DUE TO THEIR ENGINEERING DESIGN NEGLIGENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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