Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10660169November 21, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
CAR CEASED TO CONTINUE ACCELERATION WHILE IN MOTION. DEALER ASSESSMENT CONCLUDED PARTICULATES IN DIESEL FUEL LINE CAUSED FAILURE TO FUEL PUMP AND RELATED COMPONENTS. DEALER SERVICE DEPARTMENT ADVISED THAT PARTICULATES LIKELY ORIGINATED FROM DIESEL FUEL STORAGE TANKS AT GAS STATION. VEHICLE WAS STILL COVERED UNDER MANUFACTURER'S 50K POWER TRAIN WARRANTY AND FUEL PUMP AND RELATED PARTS WERE REPLACED AT NO CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659690November 20, 2014
POWER TRAIN, FUEL/PROPULSION SYSTEM
I WAS DRIVING MY 2010 JETTA SPORTWAGEN TDI ON A TWO LANE STATE ROAD AT 45MPH. THE CAR WAS FUELED TWO DAYS PRIOR WITH DIESEL (I AM THE ORIGINAL OWNER AND HAVE NEVER MISFUELED) PURCHASED AT THE FORT KNOX ARMY AIR FORCE EXCHANGE SERVICES STATION. THE CAR'S GLOW PLUG CAUTION LIGHT ILLUMINATED AND AN AUDIBLE CHIME SOUNDED AS THE RPM DROPPED TO BETWEEN 1000-1400 AND AN IMMEDIATE DECELERATION OCCURRED IN TRAFFIC. THE CAR WOULD NOT ACCELERATE AND THE ENGINE SHUT DOWN APPROXIMATELY 100 METERS LATER. I HAD TO PUSH THE VEHICLE TO A GAS STATION IN ORDER TO CLEAR THE ROADWAY. VEHICLE WAS TOWED VIA FLATBED TO VOLKSWAGEN DEALERSHIP FOR TROUBLESHOOTING. THE SERVICE TECHNICIAN INFORMED ME THAT THE HIGH PRESSURE FUEL PUMP FAILED AND SENT METALLIC SHAVINGS/MATERIAL THROUGH MY FUEL SYSTEM AND THAT THE REPAIRS WILL BE VERY COSTLY. RESEARCHING FURTHER REGARDING THE MATERIEL FAILURE REVEALED THAT THERE IS A SYSTEMIC PROBLEM WITH HPFP FAILURES IN MODEL YEAR 2009-2010 VOLKSWAGEN GOLF AND JETTA TDI VEHICLES. AT THIS TIME, I DO NOT KNOW IF THIS COSTLY REPAIR IS GOING TO BE COVERED BY VOLKSWAGEN OF AMERICA UNDER WARRANTY FOR A FAULTY PUMP. THE FAILURE DID NOT OCCUR DUE TO ANY FAULT OF MY OWN AND I AM THANKFUL THAT IT DID NOT HAPPEN WITH PASSENGERS AT HIGHER SPEED IN MORE TRAFFIC DUE TO THE IMMEDIATE LOSS OF POWER TO MY DRIVETRAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659698November 20, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
IN TRAFFIC, THE SINGLE LOW TONE HORN ON THE JETTA IS BARELY AUDIBLE. THE VW DEALER SERVICE MANAGER SAYS THE HORN IS STANDARD, AND ACCEPTABLE TO THEM AND WILL NOT REPLACE IT. IS A VEHICLE HORN A SAFETY ISSUE? YES. IF THE HORN DOES NOT GIVE OUT SOUND WHICH IS AUDIBLE ON THE ROADWAY, WHAT GOOD IS IT? WHY IS A HORN REQUIRED FOR A VEHICLE INSPECTION STICKER? WHY NOT JUST INSTALL A BICYCLE JINGLE HORN? THERE ARE HORNS THAT ARE LOUD, AFTER MARKET. THE JETTA HORN IS WEAK AND DANGEROUS. PLUS, IT IS NOT LOUD ENOUGH TO BE HEARD IN A PARKING LOT WHEN LOOKING FOR YOUR VEHICLE, WHICH IS ANOTHER SAFETY ISSUE FOR WOMEN AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659875November 20, 2014
ELECTRICAL SYSTEM
THE HORN ON THIS VEHICLE BECOMES UNRESPONSIVE AT TIMES. WHEN IT DOES WORK, THE HORN TONE IS VERY LOW AND IS DIFFICULT TO HEAR. THIS COULD BE A SAFETY ISSUE. IT ALSO CONCERNS ME SINCE AN OPERATIONAL HORN IS NEEDED TO PASS THE STATE SAFETY INSPECTION. I HAVE NOT TAKEN IT TO THE DEALERSHIP YET FOR REPAIR, BUT A QUICK INTERNET SEARCH, I HAVE CONFIRMED THIS IS FAR TOO COMMON PROBLEM ON NEWER MODEL JETTA'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659146November 19, 2014
ELECTRICAL SYSTEM
DRIVING UP TO PARK MY 2010 VW JETTA WAGON TDI CURBSIDE IN FRONT OF MY HOUSE, I HEARD A LOUD "POP" EMIT FROM SOMEWHERE NEAR THE INSTRUMENT PANEL AND THE TOUCH-SCREEN RADIO IN MY VEHICLE WENT COMPLETELY BLACK. THE RADIO SUPPLIES THE VEHICLE'S BLUE-TOOTH CAPABILITY TO ALLOW DRIVERS TO COMMUNICATE EMERGENCIES, AND THOSE CALLS MUST BE DONE HANDS-FREE (I.E. OVER BLUE TOOTH OR SIMILAR SYSTEM), AS REQUIRED BY LAW IN CALIFORNIA. SINCE THIS INCIDENT THE RADIO (AND SPEAKER SYSTEM) IN THE VEHICLE HAS BEEN NON-FUNCTIONAL. I ASKED MY LOCAL VW DEALER IF THERE WERE ANY OUTSTANDING RECALLS ON THIS VEHICLE. THEY INFORMED ME THERE WERE NONE, BUT THE RADIO SPONTANEOUSLY DYING, PARTICULARLY IN THIS MODEL YEAR, HAS BEEN A COMMON COMPLAINT OF VW OWNERS. THIS IS MADE CLEAR BY THE MANY, MANY POSTINGS ON VARIOUS WEB BOARDS. FACTORY INSTALLED DEFECTS IN RADIOS THAT PREVENT DRIVERS FROM COMMUNICATING EMERGENCY NEEDS WHILE ON THE ROAD, AND ALSO PREVENT DRIVERS FROM RECEIVING EMERGENCY NOTIFICATIONS OVER PUBLIC BROADCAST CHANNELS WHILE DRIVING IS A SERIOUS SAFETY CONCERN THAT MUST BE ADDRESSED AND REMEDIED BY THE MANUFACTURER IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659183November 19, 2014
ELECTRICAL SYSTEM
SAFETY ISSUE - STEREO IS NO LONGER FUNCTIONING TAKING WITH IT HANDS FREE BLUETOOTH CAPABILITIES FOR MAKING PHONE CALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659293November 19, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 15 MPH, THE AIR BAG DEPLOYED WITHOUT WARNING. THE FAILURE OCCURRED AFTER THE VEHICLE DROVE OVER A SEWER COVER, WHICH CAUSED THE FRONT WINDSHIELD TO CRACK. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658801November 18, 2014
WHEELS, TIRES
VEHICLE HAS FIRESTONE 205/55R16 TIRES WITH 33,865 MILES. THE REAR PASSENGER SIDE TIRE SIDEWALL SPLIT WHILE DRIVING IN A RESIDENTIAL AREA AT A LOW SPEED CAUSING A FLAT TIRE. ALL DRIVING HAS BEEN ROUTINE. THERE IS NO LEGITIMATE REASON FOR A SIDEWALL TO SPLIT AFTER ONLY 33,865 MILES ON IT UNLESS IT IS DEFECTIVE. CURRENTLY, THE TIRE CANNOT BE CHANGED BY THE OWNER BECAUSE THE MANUFACTURER HAS INSTALLED LOCKING LUG NUTS AND WILL NOT PROVIDE THE SPECIAL KEY TO REMOVE THE WHEEL. THE GLOVE BOX HAS A SPOT FOR THE SPECIAL KEY, SO THE INTENT IS CLEAR THAT THE OWNER SHOULD HAVE A KEY, BUT A KEY WILL NOT BE GIVEN UNLESS ADDITIONAL MONEY IS PAID TO PURCHASE THE KEY. THIS IS A SAFETY ISSUE. IF A FLAT TIRE OCCURS, THE OWNER CANNOT CHANGE THE TIRE AND THEREFORE, WILL BE LEFT IN AN UNSAFE SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658884November 18, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE FAILED TO SHIFT GEARS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658988November 18, 2014
ELECTRICAL SYSTEM
I WAS DRIVING AS USUAL AND MY STEREO WENT OUT. I KNOW A LOT OF TDI OWNERS WITH THE RADIO 1K0 035 180 AC HAVE HAD THIS ISSUE TOO. THE SHEER NUMBER OF PEOPLE COMPLAINING ABOUT THE FAULTY TOUCH SCREEN STEREO MAKES THIS MORE THAN JUST A COINCIDENCE. THIS IS MORE THAN JUST AN AM/FM RADIO PROBLEM WE LOSE CELLULAR CAPABILITIES THAT WERE FACTORY INSTALLED. THIS IS A SAFETY CONCERN MORE THAN IT IS JUST A "LUXURY" ITEM THAT VW INSTALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659011November 18, 2014
EQUIPMENT
2011 JETTA SPORTWAGEN TDI: STOCK ENTERTAINMENT SYSTEM (RCD 510) WENT DEAD. HEARD A LOUD POP, TOUCH SCREEN WENT BLACK, AND ALL FUNCTIONALITY WAS LOT. I CONSIDER THIS A MAJOR SAFETY ISSUE IN THAT THE ENTERTAINMENT SYSTEM ALSO INCLUDES THE HANDS FREE PHONE INTEGRATION. THIS IS A WELL KNOWN ISSUE IN THE SPORTWAGEN COMMUNITY (SEE THE FOLLOWING THREAD HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583?SNTEMLID=181117531#MSG390217) YET VOLKSWAGEN REFUSES TO STAND BY THEIR PRODUCT AND ACKNOWLEDGE A FAULTY PART. IN ESSENCE, VOLKSWAGEN IS KNOWINGLY PUTTING THEIR CUSTOMERS AT RISK BY SELLING CARS WITH A FAULTY ENTERTAINMENT SYSTEM WHICH INCLUDES THE HANDS FREE PHONE INTEGRATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659070November 18, 2014
FUEL/PROPULSION SYSTEM, ENGINE
FOR THE PAST YEAR OR SO MY 2009 JETTA TDI (DIESEL) HAS HAD THE SAME RECURRING PROBLEM: MY GLOW PLUG LIGHT WILL COME ON AND I LOSE NORMAL DRIVING CAPABILITIES. I CANNOT ACCELERATE OR MAINTAIN SPEED AS I NORMALLY DO. MY CAR WILL REMAIN AROUND 25 MPH, SOMETIMES LOSING POWER UNTIL I AM FORCED TO PULL OVER. MY SOLUTION HAS BEEN TO TURN THE CAR OFF, AND BACK ON AGAIN. THE LIGHT WILL GO OFF AND I CAN DRIVE NORMALLY MOST OF THE TIME. SOMETIMES I HAVE TO LEAVE THE CAR OFF FOR A PERIOD OF TIME TO REGAIN STANDARD DRIVING CAPABILITIES. IT HAS BEEN ABOUT 2 WEEKS SINCE THAT HAS HAPPENED. 2 DAYS AGO, MY ENGINE LIGHT CAME ON. I TOOK IT TO THE DEALER AND THEY PULLED CODES P0087 AND P0088 (FUEL PRESSURE TOO HIGH AND FUEL PRESSURE TOO LOW AT THE SAME TIME). THEY WANT ME TO REPLACE THE FUEL RAIL, WHICH WILL BE AN ESTIMATED $1000 IN TOTAL PARTS/LABOR. I CALLED ANOTHER DEALER IN HOPES OF GETTING A BETTER PRICE AND THEY ARE PUT OFF BY THE FIRST DEALER'S RECOMMENDATIONS. I WAS TOLD THERE IS NO EVIDENCE OF METAL IN MY FUEL SYSTEM BUT EVEN SO, OTHER DEALER THINKS THIS WILL BE MORE SERIOUS THAN JUST REPLACING THE RAIL. AFTER RESEARCHING I AM BEGINNING TO THINK THAT I AM EXPERIENCING THE BEGINNING OF HPFP FAILURE. I FEEL LIKE I AM DRIVING A TICKING TIME BOMB AND I'M NOT SURE WHAT TO DO! REPLACING THE FUEL RAIL FEELS LIKE A QUICK, EXPENSIVE AND INEFFICIENT SOLUTION TO A BIGGER PROBLEM. I CONTACTED VOLKSWAGEN CUSTOMER CARE AND I WAS TOLD THAT I WILL RECEIVE A CALL FROM A REGIONAL AGENT ABOUT MY SITUATION TOMORROW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659114November 18, 2014
ELECTRICAL SYSTEM
RADIO IS DEAD INCLUDING BLUETOOTH AND HANDS FREE DRIVING. ALL FUSES ARE OKAY, FUSE BOX WAS REPLACED UNDER THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654919November 14, 2014
ENGINE AND ENGINE COOLING, POWER TRAIN
PURCHASED A "PRE-OWNED CERTIFIED" 2006 VOLKSWAGEN JETTA AFTER HITTING 90,000 MILES THE CATALYTIC CONVERTER AND CV BOOT NEED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654984November 14, 2014
ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN WAS INOPERABLE. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED.THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIRING FOR THE HORN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654820November 13, 2014
ENGINE
WHILE DRIVING IN A RESIDENTIAL AREA, THE JETTA TDI ENGINE LIGHT BEGAN FLASHING AND THE ENGINE STARTED LUGGING. ACCORDING TO THE DEALER, THIS IS DUE TO A KNOWN DEFECT WITH THE INTERCOOLER HOSE THAT TRAPS CONDENSATION IN THE SYSTEM. WHEN THE CONDENSATION FREEZES, THE ENGINE IS DEPRIVED OF AIR. ACCORDING TO THE FORUM POST BELOW, THIS ISSUE IS VERY WIDESPREAD AND CAN SOMETIMES CAUSE ENGINE DAMAGE FROM HYDROLOCK. IF THE CAR IS MOVING AT HIGH SPEEDS WHEN THIS HAPPENS, IT CAN BE DANGEROUS. VW IS CHARGING CUSTOMERS WHO ARE OUT OF WARRANTY OVER $1,000 TO FIX A KNOWN DESIGN FLAW. A RECALL SHOULD BE ISSUED TO PROTECT CUSTOMERS FROM THIS PROBLEM. FORUM DESCRIBING THE WIDESPREAD NATURE OF THIS ISSUE; HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?5574701-TDI-INTERCOOLER-ISSUE-DESIGN-FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654832November 13, 2014
POWER TRAIN, ELECTRICAL SYSTEM
AT HIGHWAY SPEED, CAR SUDDENLY WENT INTO NEUTRAL WITH A FLASHING PRNDS ON THE INSTRUMENT CLUSTER AND "PRESS BRAKE PEDAL" INDICATOR. ONCE PULLED OVER ON THE ROAD, CAR WOULD LOCK IN PARK AND WAS UNABLE TO MOVE THE VEHICLE. CAR HAS BEEN DIAGNOSED AS HAVING A FAULTY MECHATRONIC UNIT. PREVIOUS RECALLS HAVE BEEN ISSUED FOR 2009-2010 MECHATRONICS FOR THE SAME ISSUE, BUT NOT THIS 2006. NHTSA ACTION NUMBER IS PE09035 AND RECALL NUMBER IS 09V333000 FOR THE 2009-2010 CARS. VOLKSWAGEN NEEDS TO REALIZE THE SCOPE IS FAR BROADER THAN JUST 2009-2010 CARS. THIS VEHICLE ALSO SUFFERS FROM THE DRIVER'S DOOR WIRING HARNESS FAILURE LIKE MANY OTHERS (UNABLE TO LOCK DOORS, OPERATE WINDOWS, ETC). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654859November 13, 2014
TIRES, TIRES:SIDEWALL
EXTREME CRACKING OF TIRE SIDEWALL, ADJACENT TO THE BEAD AREA OF HANKOOK OPTIMO H725A. SIZE: 205/55R16 91H. DOT 1 GRP DY H 0211 THIS TIRE WAS ORIGINAL EQUIPMENT ON A NEW 2011 VW JETTA SPORTWAGON TDI. IT HAD NEVER BEEN TAKEN OFF THE RIM AND WAS USED DURING NON-WINTER MONTHS ONLY, WITH APPROXIMATELY 35,000 MILES OF USE. THE DEFECT IS ON THE INNER SIDEWALL AND WAS DISCOVERED WHEN THE WINTER WHEELS/TIRES WERE BEING PUT ON THE CAR. IT IS FORTUNATE THAT THIS EXTREME CRACKING DID NOT CAUSE A HIGH SPEED CATASTROPHIC INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653904November 10, 2014
ELECTRICAL SYSTEM
THE HORN ONLY WORKS SPORADICALLY, NOT SURE WHEN IT WILL OR WILL NOT FUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653666November 9, 2014
ELECTRICAL SYSTEM
A KEY FEATURE OF THIS VEHICLE IS THE CAPABILITY FOR HANDS FREE USE OF ON-BOARD COMMUNICATIONS SYSTEMS WHICH IS MANDATORY IN SEVERAL STATES FOR INCREASED SAFETY WHILE DRIVING. THIS CAPABILITY IS CONTROLLED THROUGH THE FACTORY INSTALLED RADIO SYSTEM AND BLUE TOOTH TECHNOLOGY. WHEN THE OEM RADIO FAILS THE HANDS FREE SAFE COMMUNICATIONS SYSTEM FAILS. THIS CAN RESULT IN A MAJOR SAFETY CONCERN. THE RADIO INSTALLED IN THIS VEHICLE FAILED WITH A PRONOUNCED POP INDICATING AN ELECTRICAL FAULT AND WILL NOT OPERATE. THE RADIO IS WIRED THROUGH OTHER CONNECTIONS IN THE WIRING HARNESS TO THE VEHICLE INFORMATION SYSTEM ABOVE THE STEERING WHEEL WHICH INCLUDES OPERATION DATA INCLUDING MILES PER HOUR AMONG OTHERS. SINCE THIS IS AN APPARENT ELECTRICAL DEFECT AND IS TIED TO OTHER VEHICLE OPERATION SYSTEM INFORMATION IT BECOMES A MAJOR SAFETY CONCERN. OTHER OWNERS HAVE REPORTED THAT THEIR VEHICLES OF THIS MAKE AND MODEL HAVE EXPERIENCED RELATED PROBLEMS INCLUDING FAILURE TO START AND ENGINE TURNING OFF INTERMITTENTLY. VOLKSWAGEN DOES NOT CONSIDER THIS FAULT A SAFETY CONCERN. THESE VEHICLES SHOULD BE RECALLED TO CORRECT THIS DEFICIENCY AT NO CHARGE TOT HE CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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