Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10747088August 7, 2015
ELECTRICAL SYSTEM
KEY WILL NOT COME OUT OF THE IGNITION, HAD TO PULL THE FUSE FOR THE FUEL PUMP AND DISCONNECT THE BATTERY FOR CAR TO SHUT OFF. DEALER STATES NEED TO REPLACE LOCK CYLINDER AND STEERING LOCK. COST OF REPAIR $500.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747137August 7, 2015
UNKNOWN OR OTHER
WHILE TRAVELING AT HIGHWAY SPEEDS THROUGH HIGHER ELEVATIONS NORTHBOUND ON HWY 101 NORTH OF UKIAH, CA, I HEARD A LOUD BANG. IT SOUNDED LIKE A GUNSHOT. IMMEDIATELY AFTER GLASS STARTED RAINING OUT OF THE SUNROOF VISOR VENTS (THANKFULLY IT WAS CLOSED). I DROVE FOR ANOTHER 1/4 MILE OR SO UNTIL THERE WAS A SAFE PLACE TO TURN OFF. UPON CLOSER INSPECTION THERE WAS ONE LARGE HOLE IN THE GLASS, SHATTER FRACTURES THROUGHOUT THE ENTIRE PANE, AND THE EDGES OF THE GLASS WERE ANGLED UP INDICATING AN OUTWARD EXPLOSION OF THE GLASS. BOTH MY PASSENGER AND I WERE COVERED IN BITS OF GLASS AND IT WAS JUST EVERYWHERE. WE CLEANED UP WHAT WE COULD AND PROCEEDED HOME FOR THE REMAINING 10 HOURS UNTIL I COULD DROP IT OFF AT THE DEALER THE NEXT DAY.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10748397August 7, 2015
ENGINE AND ENGINE COOLING
I HAVE A 2013 JETTA SPORTWAGEN, AUTOMATIC TRANSMISSION. I HAD BEEN DRIVING MY CAR FOR ABOUT 6 MILES ON A LOCAL, BUT BUSY ROAD. I STOPPED AT A RED TRAFFIC LIGHT. WHILE ENGINE WAS IDLING WAITING FOR TRAFFIC LIGHT TO CHANGE, THE ENGINE STALLED WITHOUT WARNING. I WAS ABLE TO RESTART IT, BUT THEN ENGINE STALLED AGAIN BEFORE TRAFFIC LIGHT TURNED GREEN. WHEN TRAFFIC LIGHT FINALLY TURNED GREEN, I WAS ABLE TO RESTART ENGINE AND DROVE CAR TO SAFE LOCATION WHERE I THEN TURNED ENGINE OFF. WHEN I TURNED ENGINE BACK ON, I WAITED, LETTING IT IDLE, AND IT STOPPED AGAIN WITH NO WARNING. I DID NOT SEE ANY CHECK ENGINE LIGHT. I HAD CAR TOWED TO DEALER WHO COULD NOT FIND ANY CODES AND COULD NOT REPLICATE THE PROBLEM. I RESEARCHED THE PROBLEM ON THE INTERNET AND SAW THAT IN A Q & A FOR THE RADIO TALK SHOW CARTALK, CARTALK HOSTS RECOMMENDED A NEW CRANKSHAFT POSITION SENSOR BE INSTALLED TO CORRECT THIS SAME ISSUE, ALSO ON A JETTA. DEALER DID THIS AT MY REQUEST, BUT I HAD TO PAY $400+. DEALER SAID THEY WOULD TAKE UP THIS ISSUE UP WITH THE MANUFACTURER AND SEE IF MANUFACTURER WOULD REIMBURSE ME. SO FAR, THEY HAVE NOT GOTTEN BACK TO ME. I AM DRIVING CAR, BUT DO NOT KNOW IF PROBLEM IS RESOLVED OR WILL RECUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747010August 7, 2015
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN FAILED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HORN ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS NOT A PART OF NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED THREE SEPARATE TIMES. THE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746758August 6, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE IN FRONT SUDDENLY STOPPED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO THE REAR END OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10746886August 6, 2015
SERVICE BRAKES
ON TUESDAY, AUGUST 4, 2015, I WAS DRIVING MY LEASED 2014 JETTA WITH MY 1 YEAR OLD BABY, WHEN MY BRAKES COMPLETELY LOCKED UP. UNFORTUNATELY, AT THE TIME, WE HAPPENED TO BE AT A STOP SIGN ON A STEEP HILL ABOUT A HALF A BLOCK FROM OUR HOUSE. AS I BEGAN ROLLING BACKWARDS DOWN THE HILL TRYING TO DO EVERYTHING I COULD THINK OF IN THAT MOMENT OF SHEER PANIC, I TRULY DID NOT THINK THE OUTCOME WAS GOING TO BE GOOD. THANKFULLY AFTER ABOUT FIFTEEN SECONDS OF NO BRAKES WHATSOEVER, THEY FINALLY POPPED BACK ON. I LEASE THIS JETTA, SO I HAD IT TOWED FOR FREE TO A DEALERSHIP WHERE I OBVIOUSLY HAVE TO GET ALL OF THE WORK DONE. THEY CALLED TO LET ME KNOW THAT MY ONE YEAR OLD CAR HAD FAULTY WHEEL BEARINGS AND IT WAS CAUSING THE COMPUTER TO GET CONFUSED AND THEREFORE MAKING MY BRAKES SEIZE UP. MY CAR IS 1 YEAR OLD AND HAS 14,000 MILES ON IT WITH NO OTHER SYMPTOMS AND/OR NOISES THAT WOULD SIGNIFY BAD WHEEL BEARINGS. WHICH MADE IT EVEN WEIRDER IS I CALLED MY OLD VOLKSWAGEN DEALERSHIP (I JUST MOVED A MONTH AGO) AND I ASKED HIM IF IT COULD INDEED BE MY WHEEL BEARINGS. HE SAID IT WAS EXTREMELY UNLIKELY AND THAT IF IT WERE, MY BRAKES PROBABLY WOULDN'T HAVE POPPED BACK ON. MAYBE I'M JUST BEING PARANOID, BUT THIS ALL IS SO FISHY TO ME. I FEEL LIKE THEY BE COVERING UP AND/OR MISDIAGNOSING THE CAR TO AVOID A POSSIBLE LAW SUIT BECAUSE MY BRAKES FAILED. I'M TERRIFIED TO GET BACK IN THE CAR EVEN AFTER THEY'VE "FIXED" IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746328August 5, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND THE ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART, BUT WOULD ONLY ACCELERATE UP TO 30 MPH. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE FUEL SENSORS WERE DEFECTIVE AND AN OIL CHANGE WAS NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746503August 5, 2015
ELECTRICAL SYSTEM, AIR BAGS, SERVICE BRAKES
TDI ENGINE WIRING HARNESS CHAFED INSIDE THE WIRE LOOM CAUSE NUMEROUS ELECTRICAL ISSUES. INCLUDING ABS, STEERING MODULE, AIRBAG, ENGINE SPEED SENSOR, TEMPERATURE GAUGE, AND STABILITY CONTROL. VERY DIFFICULT AND COSTLY TO DIAGNOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746138August 4, 2015
ELECTRICAL SYSTEM
STARTED CAR THIS MORNING AND HIT THE POWER BUTTON ON FOR THE RADIO - NOTHING. AFTER DOING SOME RESEARCH ON THE WEB, FOUND THIS IS A COMMON PROBLEM WITH THE PREMIUM 8 VW RADIO. FUSES THAT WERE EASILY ACCESSIBLE CHECKED OUT FINE. RADIO IS COMPLETELY DEAD. USING RESET INSTRUCTIONS FROM THE WEB DID NOT WORK. RADIO WORKED FINE YESTERDAY WHEN I TURNED IT OFF AT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746228August 4, 2015
STRUCTURE:BODY
COULD NOT OPEN THE FRONT PASSENGER DOOR DUE TO FROZEN ICE INSIDE THE HINGED SPACE BETWEEN DOOR AND FENDER. VEHICLE WAS TAKEN TO NORTHTOWN VOLKSWAGEN IN BUFFALO AND THEY REFUSED TO HONOR ANY WARRANTY SOLUTION. THERE WAS A BULLETIN ON THIS EXACT ISSUE. DEALER RESPONSE WAS THAT THE BULLETIN WAS FOR VEHICLES UP TO 2009 AND THE PROBLEM HAD BEEN RECTIFIED SO 2012 DID NOT QUALIFY! OBVIOUSLY THE PROBLEM WAS NOT RECTIFIED. IN OPENING THE DOOR WITH FORCE, THE DOOR SHEET METAL WAS WAS BENT IN THE BOTTOM RIGHT CORNER AND NEEDED BODYWORK TOTALING $1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746254August 4, 2015
ENGINE, POWER TRAIN
I TOOK MY 2010 JETTA TDI IN TO HAVE THE ECM REPROGRAMMED PER THE NOTICE I RECEIVED FROM VOLKSWAGON THAT SAID THE EGR MIGHT NOT BE READ PROPERLY. THE NEXT DAY MY CHECK ENGINE LIGHT CAME ON. I CALLED THE DEALERSHIP AND TODAY I HAD THEM LOOK AT IT. THEY ARE ADVISING ME THAT MY DIESEL PARTICULATE FILTER IS CRACKED AND HAS BEEN FOR A WHILE AND NEEDS TO BE REPLACED. THE LIGHT ONLY CAME ON AFTER THE REPROGRAMMING. VOLKSWAGON KNEW ABOUT AN ISSUE WITH THE ECM AND NOW I AM STUCK PAYING ALMOST $2000.00 TO GET IT FIXED. THERE ARE A LOT OF OTHER PEOPLE HAVING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746266August 4, 2015
FUEL/PROPULSION SYSTEM, POWER TRAIN, ENGINE
THE PROBLEM SHOWING ERROR CODE P0087, P0387 HIGH PRESSURE FUEL PUMP FAILURE, THE COST OF EXPENSIVE TO REPAIR, DIFFICULT TO MEET WARRANTY RELATED POWER-TRAIN & ENGINE. IT HAS BEEN TWOCE BREAK DOWN. ITS THIRD BREAK DOWN. IT ONLY 62K MILEAGES ON IT. VW WANT TO WORKING ON IT DUE OF OUT OF WARRANTY COST. I AM NOT HAPPY THAT VW IS NOT QUALIFY TO INSPECT PART PROBLEM CAUSE. I HOPE IT IS AFFECT OTHER CUSTOMERS WHO HAVE SIMPLY PROBLEM WITH HPFP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745891August 3, 2015
FUEL/PROPULSION SYSTEM
HAD BEEN DRIVING FOR WELL OVER 100 MILES ON THE INTERSTATE AND WAS EXITING FROM ONE INTERSTATE ONTO ANOTHER IN MODERATE TRAFFIC IN LOUISVILLE, KENTUCKY. DURING LANE CHANGE, FLASHING "GLOW PLUG" INDICATOR LIGHT CAME ON AND "ENGINE FAULT! WORKSHOP!" CAME ON. CAR IMMEDIATELY DECELERATED, CAUSING HARD BREAKING FROM FOLLOWING TRAFFIC AND NEAR COLLISION. ABLE TO DRIVE AT 40 MPH FOR APPROXIMATELY ONE MILE TO ANOTHER EXIT. STOPPED AT TRAFFIC LIGHT AT THE BOTTOM OF THAT EXIT AND CAR STALLED IN THE MIDDLE OF THE ROAD AND WOULD NOT RESTART. TOWED TO NEAREST DEALERSHIP. TWO DAYS LATER, LEARNED FROM VW DEALER THAT IT WAS THE "HPFP". AGAIN. A SIMILAR INCIDENT HAPPENED WITH THIS CAR IN THE FALL OF 2011 -- AROUND THE SAME TIME VW ISSUED THEIR RECALL OF THE FAULTY PUMP. I WAS TOLD THAT THE HPFP WAS REPLACED AT THAT TIME. THIS WAS ONLY 4 YEARS AGO AND PRECISELY THE SAME ISSUE. I HAVE HAD THE DIESEL FUEL PUMP MODIFICATION (ANOTHER RECALL), THE CAR IS UNDER THE 120K ON THEIR "EXTENDED WARRANTY" AND I ONLY USE VERY-LOW SULFUR DIESEL GASOLINE AT MAJOR NATIONAL CHAINS WHEN TRAVELING CROSS-COUNTRY LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745512August 1, 2015
STEERING, VEHICLE SPEED CONTROL
I PURCHASED MY 2012 VOLKSWAGEN JETTA APPROX OCTOBER 31, 2011. WITHIN THE FIRST 3-4 MONTHS THE CAR COMPUTER SYSTEM LOCKED UP WHILE I WAS DRIVING. (I WAS UNABLE TO PUT DOWN THE WINDOWS, THE A/C STOP WORKING, ENGINE LIGHTS LID UP ON THE DASHBOARD) SO I DROVE IT STRAIGHT TO THE DEALERSHIP AND THEY IMMEDIATELY APOLOGIZED AND KEPT THE CAR FOR SEVERAL DAYS TO CORRECT THE DEFECT. IN 2013 THE STEERING LOCK WENT BAD WHILE DRIVING AND WE COULDN'T TURN THE CAR OFF. THIS HAPPENED AT 6:45PM AFTER THE DEALERSHIP CLOSED. SO THE CAR CONTINUED RUNNING IN FRONT OF MY HOUSE FROM 6:45PM TO 7:30AM WHEN THE DEALERSHIP OPENED. I EXPLAINED TO THE DEALERSHIP HOW FRUSTRATING, PHYSICALLY, AND MENTALLY DRAINING THAT NIGHT WAS. WE COULDN'T PARK THE CAR IN A GARAGE AND RISK THE GASES GETTING INTO THE HOME SO WE LEFT IT IN FRONT THE HOUSE AND HAD TO STAY UP ALL NIGHT AND WATCH IT SO NO ONE WOULD STEAL IT. THEY DIAGNOSED IT AS A BAD STEERING COLUMN. THE CAR SOMETIMES ACCELERATE FAST ON ITS ON WHEN YOU ATTEMPT TO USE THE CRUISE CONTROL. NOW CURRENTLY THE STERLING LOCK IS GONE BAD ON THE CAR AGAIN. I HAVE CONTACTED VOLKSWAGEN AND THE DEALERSHIP SEVERAL TIMES ABOUT THIS PART/ISSUE THIS YEAR AND THEY TOLD ME THE CAR IS OUT OF WARRANTY AND I WOULD HAVE TO PAY FOR THE REPAIR. A STEERING COLUMN GOING BAD IN A CAR EVERY YEAR IS NOT NORMAL. MY PROBLEM IS PAYING FOR THIS FAULTY, DEFECTIVE DANGEROUS CAR. I HAVE INVOICE AND REPAIR INVOICE ON THIS CAR DATING BACK TO THE FIRST FEW MONTHS OF OWNING IT. VOLKSWAGEN IS ON A MAJOR COVERUP TO AVOID A MASSIVE RECALL OF SEVERAL OF THE VEHICLES THEY KNOWINGLY ARE PUTTING DRIVERS AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745555August 1, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RANDOM EXTERIOR LIGHTS WERE NON-FUNCTIONAL WITH MULTIPLE DASHBOARD NOTIFICATION ERRORS. TOOK VEHICLE IN FOR SERVICE AND WAS TOLD THAT A BAD FUSE HAD SHORTED OUT AND MELTED THE FUSE BOX CAUSING THE PROBLEM. FUSE BOX MUST BE REPLACED DUE TO OVERHEATING OF BAD FUSE. REPAIR PLACE SAID THIS IS A KNOWN PROBLEM WITH VOLKSWAGEN AND CERTAIN MODELS HAD ALREADY BEEN ISSUED A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745570August 1, 2015
ELECTRICAL SYSTEM
BUILT IN BLUETOOTH / RADIO IS DEFECTIVE, LEAVING PASSENGERS UNABLE TO USE HANDS FREE TECHNOLOGY, AND ALSO ELIMINATES THE NATIONAL ALERT SYSTEM. THE DEAD RADIO ALSO LEADS TO A PARASITIC BATTERY DRAIN, WHICH WILL KILL THE BATTERY OF THE CAR, LEAVING PEOPLE STRANDED, POTENTIALLY IN EXTREME WEATHER SITUATIONS. THIS IS A VERY WELL KNOWN ISSUE WITH THOUSANDS OF KNOWN CASES ONLINE, YET NOTHING HAS BEEN DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745187July 31, 2015
ELECTRICAL SYSTEM, WHEELS, UNKNOWN OR OTHER
VW DEALER AND MECHANIC ADMITS TO DRIVING MY CAR AND VERIFYING IN PERSON WHILE DRIVING THAT MY CAR TIRES ARE SHAKING DUE TO THE SUSPENSION OF THE CAR AND I SHOULD PUT LUGGAGE IN THE TRUNK TO HELP SMOOTH THE RIDE OR GO WITH A LARGER WHEEL SIZE.. I FEEL VERY UNSAFE WITH FAMILY IN MY CAR. ELECTRICAL ISSUE IS A FUSE KEEPS BURNING OUT DUE TO AN IMPROPER GROUND FROM BOTH POWER PLUGS FRONT AND BACK SEAT. WHILE DRIVING THE PASSENGER DOOR OPENED BY ITSELF WHILE BOTH HANDS WERE ON THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745011July 30, 2015
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE AT A STOP LIGHT, AN ABNORMAL NOISE COULD BE HEARD COMING FROM THE ENGINE WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE HESITATED PRIOR TO THE ENGINE FAILURE. THE VEHICLE HAD TO BE TOWED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE ENGINE WAS DEFECTIVE. THE HIGH PRESSURE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744305July 28, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE OUTER CASE WHERE THE SEAT BELT LATCHED WAS CRACKED AND PREVENTED THE SEAT BELT FROM SECURING. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE REAR SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744412July 28, 2015
FUEL/PROPULSION SYSTEM
WHILE DRIVING IN MIDDLE LANE OF THE FREEWAY MY 2010 VOLKWAGEN JETTA TDI LOST POWER AND AND ENGINE LIGHT CAME ON. VEHICLE WAS ALMOST STRUCK BY TRAFFIC WHILE MAKING MY WAY TO THE RIGHT SIDE OF THE ROAD. CAR WAS TOWED TO LOCAL REPAIR SHOP WHERE I LEARNED THAT THE VEHICLE'S HIGH PRESSURE FUEL PUMP HAD FAILED. AFTER RESEARCHING THIS ISSUE I LEARNED FAILURE THIS HAPPENED FREQUENTLY 2009 - 2010 TDI CLEAN DIESEL VEHICLES AND INFORMATION ABOUT THIS PROBLEM IS WELL DOCUMENTED. THIS ISSUE NEEDS TO FIXED BEFORE A SERIOUS INJURY OR DEATH OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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