Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10758675August 23, 2015
POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AT 65 MILES PER HOUR, AND MY ENGINE STALLED. THIS CAME WITHOUT WARNING FROM THE ALERT SYSTEMS. I TOWED THE CAR TO THE DEALERSHIP, AND THE SERVICE DEPARTMENT SAID THAT THE HIGH PRESSURE FUEL PUMP HAD MALFUNCTIONED. THERE IS AN EXTENDED WARRANTY ON THE HIGH PRESSURE FUEL PUMPS, AND MY CAR WAS IN THE MILEAGE AND AGE LIMITS. THEY SAID THEY WOULD TEST MY FUEL, AND IF IT HAD A TRACE OF GASOLINE IN THE DIESEL ENGINE, THEN THE EXTENDED POWERTRAIN WARRANTY WOULD BE VOIDED. THE TEST RESULTS SHOWED NO TRACE OF GASOLINE, BUT THEY STILL REFUSED TO PAY FOR THE REPAIRS. THIS COST ME OVER $4000. THIS IS IDENTICAL TO THE PROBLEMS REPORTED IN NHTSA ACTION NUMBER EA11003.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749946August 20, 2015
FUEL/PROPULSION SYSTEM, ENGINE
MANUAL TRANSMISSION TDI SPORTWAGEN. DRIVING 30 MPH IN 4TH GEAR. FLASHING GLOW PLUG WARNING LIGHT WENT ON. VEHICLE LOST POWER AND SPEED. ATTEMPTED TO DOWNSHIFT. ENGINE IMMEDIATELY SHUT OFF AND RPM WENT IMMEDIATELY TO 0. LOST POWER STEERING AND BRAKES. DID NOT HAVE ENOUGH SPEED TO BRING VEHICLE TO CURB. VEHICLE STOPPED AT INTERSECTION AND HAD TO BE TOWED. DEALER DIAGNOSED AS HPFP FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749316August 18, 2015
FUEL/PROPULSION SYSTEM, POWER TRAIN, ENGINE
DRIVING DOWN THE ROAD AT 35 MPH THE CAR SUDDENLY DIES, LEAVING ME NO POWER TO ESCAPE A POSSIBLE ACCIDENT, BRAKES ARE HARD TO USE, STUCK IN A TRAFFIC LANE WITH CARS COMING UP ON ME AT 35 TO 45 MPH, TURNS OUT THE HPFP EXPLODED SENDING METAL THRU OUT THE FUEL SYSTEM CAUSING THE ENGINE TO STARVE FOR FUEL AND STALL OUT, WITH NO FUEL GETTING TO THE ENGINE THE MOTOR WONT RESTART CAUSING A LIFE THREATENING SITUATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749129August 17, 2015
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
JETTA HAS ODOR WHEN AC IS TURNED ON. SERVICE DEPARTMENT INDICATES THE CIRCULATORY (C) MUST BE USED AT ALL TIMES. DOES NOT CORRECT ISSUE . FIRST TIME SERVICE DEPARTMENT TCO'D. 2ND TIME BACK TO SHOP, THEY WANTED 150.00 TO REPAIR AFTER 3 MONTHS. THIS IS A SERIOUS DEFECT. PROBLEM IS ACTUALLY CAUSED BY AIR CONDENSOR FLUID POOLING IN VALVE INSTEAD OF EVAPORATING. POOR ENGINEERING. CAUSES LIGHT HEAD MUST OPEN WINDOWS FOR FRESH AIR. PEOPLE WITH PARKINSON'S AND SENSITIVE NERVOUS SYSTEMS SHOULD AVOID THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749163August 17, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I HAVE OWNED THIS CAR SINCE PURCHASING NEW IN OCT 2010 WITH THE DEALER DOING ALL THE MAINTENANCE WORK ON IT. ON 8/30/13 THE RADIO WENT DEAD, DEALER REPLACED AT NO COST TO ME. THIS MORNING 8/17/15 I AGAIN HAVE A DEAD RADIO, SAME AS BEFORE, I CALLED DEALER AND ASKED WHEN THEY REPLACED THE PRIOR ONE AND IT IS ALMOST 2 YEARS TO THE DATE! THIS TIME THEY SAID I WOULD HAVE TO PAY TO REPLACE IT (I HAVE NEVER HAD A FACTORY RADIO GO BAD IN ANY CAR I HAVE OWNED IN 30 PLUS YEARS OF DRIVING CARS). I CAN LIVE WITHOUT THE RADIO, BUT I LIKE THE SAFETY OF HAVING THE HANDS FREE BLUETOOTH TO TALK ON THE PHONE. I HAVE BEEN THINKING ABOUT PURCHASING A NEW JETTA FOR MYSELF AND GIVING THIS ONE TO MY TEENAGE SON, BUT I THINK I BETTER UNLOAD THIS ONE IF THE RADIO IS GOING TO KEEP DYING EVERY 2 YEARS. BTW WHEN I BOUGHT THE CAR, THE MANAGER OF THE DEALERSHIP TOLD ME VW WANTED TO INCREASE ITS MARKET SHARE. HERE'S A HINT VW - YOU WILL NOT INCREASE MARKET SHARE IF YOU WILL NOT STAND BEHIND YOUR WHOLE PRODUCT. YOU OBVIOUSLY HAVE A PROBLEM HERE WITH THIS RADIO UNIT; DO THE RIGHT THING BY REPLACING THE UNITS AS THEY FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748938August 15, 2015
ELECTRICAL SYSTEM
RADIO POPPED AND WENT DEAD CAUSING A AMPERAGE DRAIN ON THE BATTERY. FUSES HAVE BEEN VERIFIED AS GOOD BUT THE RADIO WILL NOT TURN BACK ON EVEN AFTER RESETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748809August 14, 2015
ENGINE, STEERING, SERVICE BRAKES
I PURCHASED THE JETTA USED FROM CARMAX IN NASHVILLE, TN IN 2014. IT BEGAN HAVING SAFETY ISSUES ON MARCH 2014. RANDOMLY, MY CAR WILL JUST STOP WHILE DRIVING DOWN THE ROAD, OR AFTER ACCELERATING FROM A STOPPED POSITION WHEN MOVING ON FROM A STOP SIGN OR STOP LIGHT. I CAN BE DRIVING ANYWHERE FROM 15 MPH TO 50 MPH, AND ALL SYSTEMS SHUT DOWN. THE BATTERY LIGHT GOES ON, THE STEERING LOCKS, AND THE BRAKES LOCK. I ALWAYS PANIC, PUT THE CAR IN NEUTRAL AND HAVE LUCKILY MANAGED TO VEER OFF TO THE SIDE OF A ROAD AND STOP, SHUT THE CAR OFF, AND TURN IT BACK ON AGAIN. EUROFIX TRIED TO MANAGE THE PROBLEM BY REPLACING THE CRANK SENSOR AND CAM SHAFT. BUT HE PROBLEM CAME BACK, MUCH WORSE. THE SECOND PROBLEM IS NOW I CANNOT UNLOCK MY DRIVERS SIDE DOOR WITH MY MAGNETIC KEY OR BY STICKING THE ACTUAL KEY IN THE LOCK. I SEE THAT ANOTHER RECALL HAS BEEN ANNOUNCED FOR THE 2011 JETTA THAT IS NOT PULLING UP VIA MY VIN NUMBER, BUT I BELIEVE IT MIGHT BE MY CAR'S ISSUE: ONLINE, ATE THAT IN MARCH 29, 2011 (PUBLISHED BY NHTSA) IN WHICH AN ISSUE WITH "AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEY ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN,, THE CONVERTER WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH IN TURN WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS"......"SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING." PLEASE HELP ME!!!!!!! WHAT DO I DO. WHAT WILL REMEDY THIS SITUATION SO I DON'T GET KILLED OR KILL OTHERS. I'T GONNA HAPPEN....THEN MY FAMILY WILL FILE A LAWSUIT. I NEED GUIDANCE AND FOR THIS CAR TO BE FIXED/TRADED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748826August 14, 2015
ELECTRICAL SYSTEM
HEADLIGHTS WENT OFF WHILE CAR IN MOTION AND WOULD NOT GO BACK ON. THE CONSEQUENCES OF THAT HAPPENING IF AT A HIGH RATE OF SPEED IS DISTURBING TO THINK ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748589August 13, 2015
ELECTRICAL SYSTEM
THE IGNITION SWITCH WONT ALLOW THE KEY TO, TURN TO TURN THE VEHICLE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748182August 12, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ENGINE CONTINUALLY WOULD NOT START WITH NUMEROUS DOCUMENTED CAR ELECTRICAL THE PROBLEM IS A VOLKSWAGEN FAULTY ELECTRICAL DESIGN CAUSED MY WIRING TO BURN UP AS A RESULT WHEN THEY PLACED THE WIRING FUSE BOX ON TOP OF THE BATTERY CAUSING BOTH HEAT AND CHEMICAL CORROSION STRESS ON THE VEHICLES'S ELECTRICAL SYSTEMS. CURRENTLY, NO PUN INTENDED, THE VEHICLE IS UNSAFE TO REPAIR OR DRIVE WHAT SHOULD I DO? I CANNOT SAFELY REPAIR THE CAR AND SELL IT TO AN UNSUSPECTING WOULD-BE OWNER NOR DOES THE LOCAL VW WANT TO HELP ME OUT THANKS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10747821August 11, 2015
AIR BAGS
PASSENGER SIDE AIRBAG SENSOR HAS FAILED IN UNDER 3 YEARS FROM DATE OF PURCHASE, VW IS REFUSING TO ADMIT THAT THIS IS A PART DEFECT ON THEIR END AND IS REQUIRING ME TO PAY FOR THE REPAIRS. THIS VEHICLE HAS NEVER BEEN IN ANY ACCIDENTS AND IS GARAGE KEPT AND IN MINT CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747917August 11, 2015
UNKNOWN OR OTHER
PURCHASED 2007 VW JETTA VEHICLE AND NOTICED A WEEK LATER THAT THE REAR DRIVERS SIDE DOOR WILL NOT WORK. HAD IT REPAIRED FOR NEARLY $500 AND BEFORE I COULD GET HOME THE FRONT PASSENGER'S DOOR STOPPED PROPER FUNCTION. THIS LEADS ME TO BELIEVE THAT THERE ARE DEFECTIVE ACTUATORS INVOLVED WITH SO MANY MALFUNCTIONS. THIS I WOULD CONSIDER AS A SAFETY HAZARD THAT THE MANUFACTURER NEEDS TO ADDRESS FOR THE CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747973August 11, 2015
ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AFTER THE GEARS WERE SHIFTED AND THE CHECK ENGINE LIGHT ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS RESTARTED AND DRIVEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE CLUTCH KIT INSIDE THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 09V333000 (POWER TRAIN). HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748003August 11, 2015
ENGINE
WHEN TRAVELING ON I10 FREEWAY AT ABOUT 70MPH THE ENGINE WENT TO HALF POWER I TRIED TO GET TO A DEALER SHIP BUT BEFORE I COULD THE ENGINE QUIT WHILE ON THE FREEWAY. THIS WAS CAUSED BY A DEFECTIVE FUEL PUMP. ON MY TDI JETTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747451August 10, 2015
FUEL/PROPULSION SYSTEM, ENGINE
CAR LOST ALL POWER AND WOULD NOT RESTART.I WAS DRIVING ABOUT 55MPH ON A RURAL ROAD, THANKFULLY THERE WAS NOT A LOT OF TRAFFIC AT THE TIME THE CAR FAILED. THE GLOW PLUG LIGHT STARTED FLASHING AS THE ENGINE WAS LOSING POWER. THERE WAS NO WARNING THAT THE CAR WOULD FAIL LIKE THIS. I WAS ABLE TO PULL OFF THE THE ROAD IN NEUTRAL. I SUSPECTED A HIGH PRESSURE FUEL PUMP FAILURE SINCE VW HAD JUST SENT OUT A LETTER NOTIFYING ME THAT THE WARRANTY ON THAT PART HAD BEEN EXTENDED TO 120K MILES. AFTER IT WAS TOWED TO THE DEALERSHIP, THEY CONFIRMED IT WAS A HPFP FAILURE AND I AM WAITING TO FIND OUT IF VW WILL COVER THE REPAIR. WAS TOLD THAT THIS FAILURE CAUSED DAMAGE TO THE ENTIRE FUEL SYSTEM ($8,800.00USD). I DO NOT SEE HOW VW CAN PUT A CAR ON THE ROAD WITH A PART THAT COULD POTENTIALLY FAIL AND CAUSE THIS MUCH DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747688August 10, 2015
POWER TRAIN
I RECENTLY REPLACED THE DMF (DUAL MASS FLYWHEEL) IN MY CAR. IT WAS PREVENTATIVE MAINTENANCE, AS A FAILED FLYWHEEL IS A HAZARD. THE FLYWHEEL WAS FAILING TO THE POINT WHERE IT COULD BE HEARD RATTLING WHILE THE CAR WAS RUNNING. THE FLYWHEELS CAN FAIL UNEXPECTEDLY AT ANY TIME OR SPEED, POSSIBLY CAUSING SERIOUS DAMAGE TO THE ENGINE AND TRANSMISSION, AND POSSIBLY CAUSING A SUDDEN, UNCONTROLLABLE STOP. RESEARCHING ONLINE SHOWS THIS PART IS PRONE TO FAILURE. I BELIEVE THERE SHOULD BE A RECALL. VW HAS DONE NOTHING OF THE SORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747292August 9, 2015
SEATS
WHILE ON THE HIGHWAY (HUTCHINSON RIVER PARKWAY, WESTCHESTER COUNTY, NY), MY POWER DRIVER'S SEAT STARTED MOVING FORWARD (TOWARDS THE WHEEL) ON ITS OWN. I STOPPED IT BY PUSHING BACK ON THE SWITCH. THIS INCIDENT HAPPENED TWICE MORE WITHIN THE NEXT 5 MINUTES AND AGAIN OVERNIGHT (LAST NIGHT) WHILE THE CAR WAS PARKED (I CAME TO IT THIS MORNING AND FOUND THE SEAT WAS PUSHED ALL THE WAY FORWARD). OBVIOUSLY, A DRIVER'S SEAT WITH A MIND OF ITS OWN COULD BE A SERIOUS SAFETY HAZARD. THE SEAT MOVING WHILE THE CAR IS PARKED AND UNOCCUPIED MEANS IT MIGHT NOT BE ABLE TO BE STOPPED EVEN BY SHUTTING OFF THE ENGINE. AT 6FT2, I WOULD BE CRUSHED IF I WERE UNABLE TO STOP THE SEAT FROM MOVING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747218August 8, 2015
ENGINE, SERVICE BRAKES
I PURCHASED MY CAR BACK IN OCTOBER 2013. WHEN I PURCHASED MY CAR, THE MECHANIC SAID THAT HE REPLACED THE ABS SYSTEM. THE LIGHTS WERE NOT ON WHEN I BOUGHT IT. A FEW MONTHS LATER, OUT OF THE BLUE IN ABOUT APRIL 2014, I WAS TURNING MY CAR ON AND THE ENGINE LIGHT, THE ABS LIGHT AND THE BRAKE LIGHT ALL CAME ON MOMENTARILY AFTER TURNING MY ENGINE ON AS I WAS STILL IN PARK. MY CAR HAD CLOSE TO 100,000 MILES ON IT. THE PROBLEM WENT AWAY AND SHORTLY CAME BACK A WEEK LATER. EVER SINCE, IT HAS BEEN ON. EVERY ONCE IN A WHILE, ALL OF THE LIGHTS WOULD GO OFF. LUCKILY THE LIGHTS ALL WENT OFF FOR A FEW DAYS AROUND MY INSPECTION TIME FOR THE 2014 YEAR AND MY CAR PASSED. NOT EVEN THREE DAYS LATER THEY ALL CAME BACK ON. THIS TIME OCTOBER 2015 INSPECTION IS COMING UP AND MY LIGHTS ARE ALL ON. SINCE THE ENGINE LIGHT IS ON, I CANNOT PASS INSPECTION. THE CODE READER SAYS IT IS A MISCOMMUNICATION ERROR, OR A U0121 ERROR. I HAVE DONE A LOT OF INVESTIGATION AND CLEANING UP THE MODULE AND THE CONTACTS, CLEARED THE CODES, AND MY PROBLEM IS STILL THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747223August 8, 2015
UNKNOWN OR OTHER
JUST A FEW WEEKS AGO I NOTICED THAT MY TRUNK LOCK DOES NOT LATCH. WHEN I AM DRIVING, THE DOOR LIGHT IS RED ON ON MY DASHBOARD. I GOT OUT, CHECKED ALL OF MY DOORS AND THE LIGHT WAS STILL ON. I ALSO PUT MY CAR IN PARK, TURNED OFF THE ENGINE AND TESTED ALL OF THE DOORS AGAIN BY FIRST LOCKING MY CAR. I NOTICED THAT MY CAR DID NOT MAKE THE LITTLE "BEEP" NOISE TO INDICATE THAT THE CAR WAS LOCKED. I PROCEEDED TO TEST ALL OF THE DOORS AND WHEN I GOT TO THE TRUNK, I COULD OPEN IT AND IT MADE THE CAR ALARM GO OFF. WITH THIS SITUATION, ANYONE CAN BREAK INTO MY CAR, STEAL MY STUFF, AND POTENTIALLY EVEN STEAL MY CAR AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747217August 8, 2015
FUEL/PROPULSION SYSTEM
MY 16 YEAR OLD DAUGHTER WAS DRIVING OUR 2010 VW JETTA CLEAN DIESEL TDI ON THE INTERSTATE AT 65 MPH WHEN SUDDENLY THE GLOW PLUG LIGHT CAME ON AND THERE WAS LOSS OF POWER; SHE PUSHED DOWN ON THE ACCELERATOR BUT TO NO AVAIL. AS THE CAR SLOWED DOWN, SHE WAS ABLE TO TAKE THE NEARBY OFF RAMP AND GET CAR TO THE SIDE OF THE ROAD. BY THE TIME THE CAR WAS COASTING TO THE SIDE OF THE ROAD THERE WAS A TOTAL LOSS OF POWER - STEERING, BRAKES, EVERYTHING. THE CAR WAS TOWED TO THE LOCAL VW DEALERSHIP WHERE THEY INFORMED WITH THE HIGH PRESSURE FUEL PUMP HAD FAILED AND IT WOULD COST $8,000 TO REPAIR. THE VOLKSWAGEN APPROVED MISFUELING GUARD WAS INSTALLED AT THE LOCAL VW DEALERSHIP SOON AFTER WE RECEIVED A LETTER FROM VW REGARDING IT. A WEEK PRIOR WE HAD RECEIVED IN THE MAIL FROM VW THEIR HPFP WARRANTY EXTENSION LETTER. HOWEVER OUR CAR IS AT 131,000 MILES. WE CONTACTED THE VWOA CUSTOMER CARE GROUP AND EXPLAINED OUR CASE ASKING THEM TO COVER THE COST OF THE REPAIR. WE HAD PURCHASED THE EXTENDED WARRANTY FROM THE VW DEALERSHIP AT THE TIME OF PURCHASE. WE EVEN POINTED OUT THAT WE HAD BEEN LOYAL VW CUSTOMERS OVER THE YEARS - HAVING PREVIOUSLY PURCHASED A JETTA, PASSAT AND BEETLE AND MY WIFE'S FAMILY HAS A LONG HISTORY OF VW PURCHASES. VW RESPONSE WAS THERE WAS NOTHING THEY COULD DO FOR US AS THE WARRANTY ONLY WENT UP TO 120,000 MILES AND WE WERE OVER IT. IT APPEARS BEING A LOYAL VW CUSTOMER IS NOT WORTH ANYTHING TO VW. WE HAVE APPEALED SEVERAL TIMES BUT KEPT GETTING THE SAME RESPONSE - NOTHING THEY COULD DO AND THEY HAVE NOW REFUSED TO FORWARD UP OUR CASE UP IN THE VWOA ORGANIZATION. WE HAVE PUT NOTHING BUT DIESEL INTO THE CAR AND URGE THE NHTSA TO ISSUE A RECALL ON THE HPFP. IT SEEMS TO ME THAT A PART THAT COSTS LESS THAN $1,000 CAN CAUSE $8,000 IN DAMAGES IS POOR ENGINEERING DESIGN. ONE EXPECTS BETTER AND FOR A DIESEL ENGINE TO LAST AT LEAST 200,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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