Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11631862December 20, 2024
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Rear brakes replaced twice on warranty. The car only has 24,000. Car remains with loud chattering brakes on all 4 brakes especially when brakes are cold. Especially loud chattering and squealing brakes still exist especially on rear brakes. Issue with a fuel valve needing to be replaced on warranty. EPS engine light on dash. Driver's door widow regulator malfunction for door not going down with one touch. Replaced under warranty. Dealer for VW stated that they would no longer do any brake repairs. Obviously, the material being used for brake materials is cheap and doesn't last. Have had situation with the main radio Information screen going blank on 2 occasions and having to do a hard reboot to get it to work. Cause unknown for screen totally going blank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631837December 20, 2024
FUEL/PROPULSION SYSTEM
I had 10 miles to empty so I stopped at the gas station and I pulled the lever to open the door to the tank and it gave an error message saying it couldn’t refuel and the door wouldn’t open. I tried forever to get the door opened and it wouldn’t open. I made it home and tried the next day at a gas station near my house and it did the same thing. Luckily I was able to make it back home. We were finally able to get it to open and I was able to fill the tank up. When it was time to put gas in again, the same thing happened. I was stuck at home with a [XXX]. If I had an emergency, I couldn’t go anywhere because I was unable to put gas in the car. I called VW to see if there was a recall because it’s a safety issue and she told me that there wasn’t a recall and there’s also no troubleshooting so she was sorry there was nothing they could do. This is a known issue to the VW dealership so I know this is known to VW headquarters. The lack of help is concerning. I’m scared I’m going to get stranded on the highway and we’re unable to go on a trip or anything because of this. My husband has a 2023 Jetta and it’s doing the same thing. I called the dealership to quote me a price to fix it, but they refuse to quote me anything because they said they have to look at it first which will cost me $100 just for them to look at it. I can’t get it fixed without a ballpark estimate. Something needs to be done!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631281December 17, 2024
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2013 Volkswagen Jetta. The contact stated that the vehicle was taken to the dealer, where the compliance recall Campaign Number: 3M02 was completed. The contact stated that while attempting to remove the key from the ignition switch while the vehicle was in drive(D), the key came out smoothly. Additionally, the contact stated upon starting the vehicle and entering the key in the ignition switch, the Electronic Power Control (EPC) and the check engine warning lights illuminated. The contact stated that the recall failed to fix the failure. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631001December 16, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Volkswagen Jetta. The contact stated while driving 20 MPH, the brake pedal was depressed and traveled down to the floorboard; however, the vehicle responded as needed. The traction control warning light was illuminated. The vehicle was taken to Mavis Tire and Brakes, where it was determined that the brake master cylinder needed to be replaced due to brake fluid leaking. The mechanic related the failure to NHTSA Campaign Number: 20E064000 (Service Brakes, Hydraulic). Additionally, the mechanic flushed the brake fluid and referred the contact to the dealer for assistance. The dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not repaired and remained in the possession of the independent mechanic. The contact contacted the part manufacturer, Tenneco Automotive, and left a voicemail. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630896December 16, 2024
UNKNOWN OR OTHER
SOS Emergency Call Function Error. One yellow warning light on left bottom side of the dashboard and “Emergency call function! Service vehicle” on the right side bottom.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630358December 12, 2024
UNKNOWN OR OTHER
Recall emmissions on the evap purge valve with hose assembly. I am having issues under this recall for the 2019 Volswagen Jetta only my VIN number is not included in the recall but I am experiencing the same code and issues. Volkswagen will not honor the recall because my VIN is not included on this overwhelming problem they have with this issue. Light has been going on and off for over a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630426December 12, 2024
SERVICE BRAKES
My car was purchased in December 2023 it was new with approximately 4 miles on the car I’m retired I use the car mostly for doctors appointments personal use church in August 2024 I took my car in for 10,000 mile oil change at the time I was told that my brakes were in fair condition the rear brakes so in December 2024 I took my car to a Volkswagen service and another independent a car service center and was told basically that all the parts on my rear brakes needed to be replaced I thought this was highly unusual this is not the first new car I have owned and not the first Volkswagen I have owned I don’t drive every day I really wish you would answer me back quickly because spending between six and $700 for rear brakes on a new car is excessive I would appreciate it if you would respond quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629877December 10, 2024
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
During this summer (2024), I got a warning with three beeps then warning lights came on, went off for a several months, and now have come on and stayed on (ABS, TRACTION CONTROL, BRAKE, AIRBAG, Tire Pressure). This has to be an issue with VW. There was close to 63,000 miles on the car at the time. Now there's only 64,000 miles on the car. The dealer service center couldn't really determine the cause but still quoted a repair of nearly $4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629906December 10, 2024
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
The follow failed module faults have REPEATEDLY FAILED: U010400 lost communication with cruise control module, U112100 databus missing message & U112300 databus error value received, C110BF0 Adaptive Cruise Control Sensor, C111207 Haldex Clutch Pump Mechanical Malfunction, P030400 Cyl 4 Misfire, ***P085000 Park/Neutral Switch Input Circuit Open or Short***, U105400 Information Electronics Control Module 1 No Communication. I’ve had it repaired once by VW. Been at dealership multiple times for all of these issues. Currently, they are not helpful. My car does not recognize PARK, it thinks it’s in NEUTRAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628532December 3, 2024
ENGINE
My check engine light came on on Sunday Dec 1. I immediately took it to a diagnostic service station in my local area. They diagnosed that my car has a vent control valve malfunction. This issue is a KNOWN problem to Volkswagen. They do not replace this part if it fails after 60K miles. This makes zero sense to me. I purchased my car, used with 63K miles on it. It now has 80K. At no time was I made aware that this part would/could fail! The vent control valve is over $250 and labor will be another $200. When I called VW they said they don't issue recalls, only NTHSA does. Furthermore, VW also said that if I am to get reimbursed, should they see fit to issue this recall, that I must take it to a VW dealer. All well and good, but VW wants $238 to diagnose a problem that already cost me $130. I was also told that there are currently 11K cars waiting on this part. That is not a statistical anomaly. Therefore, NTHSA needs to issue a recall and help VW owners get their vent valve control replaced before our engines are damaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628713December 3, 2024
UNKNOWN OR OTHER
The 2019 VW Jetta has a MASSIVE safety issue that is caused by the Andriod Auto feature/software within the vehicle. When driving (for about 45 minutes - 60 minutes) the Android Auto feature will shut off when a cell phone is fully plugged into the vehicle (via USB cable). Therefore, the Android Auto issue is fully unavailable for drivers. This is an absolute beyond massive safety concern because a cell phone is not 'hands-free' for a driver. This issue has been addressed online and it seems that there is no solution. Buying a new USB charging cord, software update, etc. This issue is caused by the internal system in the 2019 VW Jetta. Hope this makes sense. But please read articles found online. This issue needs to be resolved ASAP. Especially due to the fact that a cell phone is no longer hands-free, and the use of navigation (Google Maps) is no longer available. I am clearly not the only one with this issue with the vehicle. This HAS TO be investigated as this issue could cause an accident in the future, no doubt. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628226December 2, 2024
ELECTRICAL SYSTEM
PTC Heater - Driver side footwell short / overheating Burning smell Climatronic temp set to warm Fan speed on or off Outside air temperature below 35deg fahrenheit Burning plastic and vapor starts filling the cabin within 10 seconds Fear of vehicular fire or related health effects from exposure. No warning codes or lights to indicate an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628164December 1, 2024
UNKNOWN OR OTHER, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased it unknown condition Accident History Damage Report - OKLAHOMA CITY, OK - [xxx] Accident or Damage Reported Vehicle Damage Reported Right Side Damage or Repair Reported Damage or Repair to Bumper Reported Damage or Repair to Hood Reported Damage or Repair to Radiator Reported Damage or Repair to Grille Reported Damage or Repair to Fender Reported INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627879November 28, 2024
FUEL/PROPULSION SYSTEM
I had a recall on a fuel pump in the previous years. After that, if I was trying with about half a tank of gas and let’s say speeding up to get on the highway, the car EPC light would come on and say can’t go over 4000 rpm . Then my car would speed would be so slow. I told the dealership about this before. Heard nothing. It is dangerous because I can’t speed up going onto the highway. Now this it happens when the gas is a lil more than half a tank. My car will slow down when speeding up . Almost feels like a jerk back and sounds like it. Sounds like something is gonna break and drop out of my car. I try to keep my gas up to avoid this but mostly I can’t. Ever since the pump got repair and covered by warranty/recall.. this is what happens. I slowly have to accelerate and speed up my car . Now I have a canister purge leak from a hose crack and I have read recalls but it doesn’t have my affected. I believe all of this goes together and the dealership should be paying for this. Also, the EPC light does turn off once I stop somewhere and turn the car off and I turn it back on without even refueling the tank
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627688November 27, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2009 Volkswagen Jetta. The contact stated that ABS and the ESC warning lights illuminated intermittently. The contact became aware that the VIN was included in NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC). The vehicle was taken to the dealer, where it was diagnosed that the ABS module needed to be replaced; however, the dealer informed the contact that the manufacturer had denied the recall repair coverage due to lack of communication between the computer and the ABS module. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 157,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627249November 25, 2024
ELECTRICAL SYSTEM, ENGINE
OBD-II port is not connected properly meaning that when a checked engine light came on I am unable to diagnose the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627092November 24, 2024
SERVICE BRAKES
Vehicle is brand new currently has 13,000 miles, only highway driving, purchased car new in April 2024. Rear brakes wore down prematurely. Needed to replace rear brakes and rotors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625901November 18, 2024
ELECTRICAL SYSTEM
Backup camera has been having problems with blacking out or not working upon activation. I informed the service advisor who did not investigate the problem and said "VW should be coming out with something about it because there has been a lot of issues with them." I have no received anything regarding this officially from VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625900November 18, 2024
SERVICE BRAKES
Went in for service appointment at 27000 miles. I was told rear brake pads needed replacing. Upon questioning this as I have NEVER had to replace a set of brake pads with such little miles, and I am not a hard braker, the service advisor stated that VW extended to warranty for the brake pads to 2 years, 24,000 miles. VW claims to have lower cost maintance than other car brands. They also never sent me a notice on this brake issue, and they are supposed to perform a multi-point inspection with each service appointment, which they failed to do at my prior service appointment or else this issue would have been caught and remedied. The brakes have been working as normal, making no noise. I would have not known they were worn down to 1mm like the service advisor told me until it resulted in catastrophic failure leading to a crash and possibly death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625391November 15, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving 50 mph and hit a very large deer. The airbag did not deploy and there was no warning
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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