Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11025365September 25, 2017
POWER TRAIN
TURNING MY KEY INTO THE IGNITION IS VERY DIFFICULT. TURNING THE KEY TO TURN OFF THE CAR IS HARD ALSO. HAVE TO JIGGLE STEERING WHEEL SOMETIMES TO GET THE KEY OUT OF THE IGNITION. SOMETIMES I HAVE TO JIGGLE THE KEY BACK AND FORTH TO GET THE KEY OUT AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025419September 25, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE AND TIRE INFLATE SENSOR INDICATORS SUDDENLY ILLUMINATED BEFORE THE TRANSMISSION MALFUNCTIONED. THE GEAR WOULD NO LONGER SHIFT UP OR DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO MENER VOLKSWAGEN IN LATHAM, NY WHERE IT WAS DIAGNOSED THAT THE MECHATRONICS UNIT INSIDE THE TRANSMISSION WAS FAULTY AND THE ENTIRE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025444September 25, 2017
VISIBILITY/WIPER
ISSUE ON ZERO INTENSITY OF THE INSTRUMENTS GAUGE ILLUMINATION DURING THE DAYTIME I HAVE EXPERIENCED THE DIMMED INSTRUMENT GAUGES ON MY 2017 JETTA AND CONFIRMED THIS IS DUE TO THE AUTOMATIC ILLUMINATION ADJUSTMENT FEATURE OF THE MODEL. THIS REPORT COVERS ONLY FOR THE SPECIFIC VIN, HOWEVER, THE ISSUE IS CAUSED BY THE DESIGN, ANY MODEL YEAR JETTA AND THE SAME DESIGN ARCHITECTURE MODELS FROM VW WILL HAVE THE SAME ISSUE. I HAVE EXPERIENCED THE ISSUE UNDER BRIGHT SUNLIGHT WHILE DRIVING ON THE REGULAR STREET, BUT A BIT OF SHADY AREA BY NEARBY TREE OR BUILDING. EVEN I'M USING THE SUNGLASSES DUE TO THE REFLECTION OF SUN LIGHT OR DIRECTION OF THE CAR FACING TO AT THAT TIME. MY 2017 JETTA HAS LIGHT SENSOR IN BETWEEN A BIT OFFSET POSITION OF TACHOMETER LETTER "7" AND "8", THAT IS ABOUT 1/4 INCH OR 5 MM DIAMETER IN SIZE, AND THIS SENSOR CONTROLS THE ILLUMINATION OF BOTH TACHOMETER AND SPEED GAUGE. (GRAPHIC LCD DISPLAY AND NEEDLES KEEPS THE FULL BRIGHTNESS.) IT WILL BE DARK IF SURROUNDING IS DARK AND BECOMES BRIGHT IF SURROUNDING IS BRIGHTER. THIS CONTROLS TOO MUCH AND BECOMES ZERO INTENSITY IS NOT ACCEPTABLE ACCORDING TO THE REGULATION "S5.3.2 BRIGHTNESS OF ILLUMINATION OF CONTROLS AND INDICATORS" UNDER "49 CFR 571.101 - STANDARD NO. 101; CONTROLS AND DISPLAYS." I DID CONTACT WITH VW OF AMERICA TO INFORM THIS ISSUE, BUT CUSTOMER CARE REPRESENTATIVE CANNOT DO ANYTHING BEYOND DIAGNOSTIC RESULT AT DEALER THAT THEY ARE INSISTED THE VEHICLE OPERATED AS SPEC. IT IS VERY SIMPLE TO REPLICATE THE SAME ISSUE AT ANY LOCATION, WITHOUT DRIVING AND WITHOUT TURN ON THE ENGINE. IT JUST SIMPLY COVERING THE LIGHT SENSOR AREA BY THE PALM OR ANY CLOTH TO IMITATE THE DARKNESS WHILE IGNITION IS ON. IT IS EVEN DARKER THAN ILLUMINATION WHILE HEADLIGHT ON AT THAT TIME FOR EXPERIMENT. AGAIN, THIS IS UNDER THE DAYLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024632September 20, 2017
ENGINE
MY 2012 JETTA GLI TIMING CHAIN TENSIONER FAILED, LUCKILY MINE FAILED AT AS I STARTED UP MY CAR IN MORNING, BECAUSE IT HAPPENED WHILE I WAS ON THE ROAD NOT ONLY WOULD IT HAVE CAUSED MORE DAMAGE TO MY ENGINE, BUT IT WOULD HAVE CAUSED SOME ACCIDENTS. AFTER HAVING MY VEHICLE DIAGNOSED ON WHAT CAUSED MY ENGINE TO BREAKDOWN I LEARNED THAT IT WAS CAUSED BY A FAULTY TIMING CHAIN TENSIONER, A KNOWN ISSUE THAT VW HAS REFUSED TO AKNOLOWEDGE BUT IF YO9U SPEAK TO ANY MECHANIC THAT HAS DELT WITH VW AND AUDI THEY WILL TELL YOU THAT IS A WELL KNOWN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024647September 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR INADVERTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED VOLKSWAGEN OF PALM SPRINGS (67909 E PALM CANYON DR, CATHEDRAL CITY, CA 92234 (855) 996-5429) AND WAS INFORMED THAT A RECALL WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 97,500. *LN UPDATED 7/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024674September 20, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO DARCARS VOLKSWAGEN SILVER SPRING (12511 PROSPERITY DR, SILVER SPRING, MD 20904) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FILED THE CONTACT'S COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 72,844. UPDATED 11/07/17*LJ CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 7/19/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024682September 20, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE ATTEMPTING TO START THE VEHICLE, THE IGNITION SWITCH WOULD NOT TURN AND THE DRIVER WAS UNABLE TO START THE ENGINE. AFTER WIGGLING THE KEY INSIDE THE IGNITION SWITCH,THE KEY WOULD TURN AND THE ENGINE WAS STARTED. THE VEHICLE WAS TAKEN TO MIKE HAGGERTY VOLKSWAGEN IN OAKLAWN, CA WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024693September 20, 2017
UNKNOWN OR OTHER
TRANSMISSION GET STUCK IN 4TH GEAR WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024684September 20, 2017
FUEL/PROPULSION SYSTEM
DOING 70 MPH ON THE HIGHWAY OUR 2009 JETTA TDI LOST ALL POWER. THE HIGH INJECTION FUEL PUMP TURNED OUT TO BE THE PROBLEM. REPAIRS WILL COST AT LEAST $6,000.00 VW MODIFIED THIS PUMP 5 DIFFERENT TIMES AND NEVER NOTIFIED THE OWNERS ABOUT PROBLEMS WITH THE PUMP. THE NHTSA HAD AN INVESTIGATION AND CONCLUDED PEOPLE WERE USING THE WRONG FUEL. WE HAVE 2 DIESEL VEHICLES AND KNOW WHICH PUMP AT THE SERVICE STATIONS ARE DIESEL. THIS IS A SERIOUS LIFE THREATENING PROBLEM, CATASTROPHIC FAILURE AND NO POWER IN YOU CAR YET THE NHTSA CLOSED THEIR INVESTIGATION. VW WILL DO NOTHING TO HELP WITH REPAIRS AND THE JETTA HAS BECOME A TOTAL LEMON. WE HAVE RECEIVED SEVERAL RECALL NOTICES THROUGH THE YEARS, NONE REGARDING THE FUEL PUMP, AND THE CAR WAS TAKEN TO THE DEALERSHIP FOR THE RECALLS EACH TIME. WE WOULD LIKE TO SEE SOMETHING DONE ABOUT THIS SERIOUS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024706September 20, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DAY-TIME RUNNING LIGHT, RIGHT-SIDE (PASSENGER SIDE) BULB BURNED OUT, HOWEVER WHEN THE BULB SOCKET WAS REMOVED, THE PLASTIC MATERIAL HAD SIGNS OF HEAT DAMAGE/PLASTIC MATERIAL DAMAGE AND THE BULB COULD NOT BE REMOVED FROM THE SOCKET. THE SOCKET AND BULB WILL NEED TO BE REPLACED. THERE WAS NO RECALL LISTED FOR THIS ISSUE WITHIN THE NHTSA, HOWEVER, THE HEAT DAMAGE WITHIN THE BULB SOCKET IS A CONCERN. LOCAL VW DEALER MENTIONED THAT THERE WAS NO TSB OR RECALL ON THIS ELECTRICAL PART. SOCKET AND BULB REPLACEMENT COST FROM THE VW DEALER IS NEAR $40.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023808September 16, 2017
ELECTRICAL SYSTEM
IGNITION KEY WOULD NOT TURN AT ALL, COULD NOT START CAR OR ENGINE. TRIED TURNING WHEEL, BRAKE, EMERGENCY BRAKE, GEARSHIFT, STILL COULD NOT TURN KEY. INTERNET SEARCH FOUND NUMEROUS PROBLEMS WITH VW JETTA IGNITION KEY PROBLEMS. THIS IGNITION SHOULD BE RECALLED DUE TO SAFETY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023707September 15, 2017
ENGINE
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. UNABLE TO TURN OFF ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023727September 15, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CAR JERKS, ONE FAN DO NOT WORK, OIL LEAK, WIND SHIELD WASHER AND COOLANT SYSTEM. BROUGHT CAR FROM DRIVE TIME IN FEBUARY 2013. I'VE NOTICED THESE PROBLEMS WHEN DRIVING AND PARKING. THE CAR OVER HEATS AS WELL. I ALSO NOTIFIED DRIVE-TIME AND WAS TOLD TO GET ANOTHER DIAGNOSTIC TEST. I DID NOT HAVE THE MONEY FOR ANOTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023442September 14, 2017
WHEELS
TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE HIT A BUMP ON THE ROAD AND LOST CONTROL OF THE VEHICLE. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE AND AVOIDED HITTING THE SIDE OF THE BRIDGE. THE TIRE DETACHED FROM THE RIM. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE FRONT PASSENGER SIDE RIM DISINTEGRATED AND EXHIBITED FRACTURES IN TWO LOCATIONS. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION FOR FURTHER INSPECTION HOWEVER; THE CONTACT INSURANCE COMPANY ADVISED THAT THE VEHICLE WAS TOTAL AND WOULD BE MOVED TO A DIFFERENT LOCATION. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUFFER ANY INJURIES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023507September 14, 2017
AIR BAGS
SIMPLY WANTED TO LET YOU KNOW THAT MY DAUGHTER REAR ENDED ANOTHER CAR AT 40MPH AND COMPLETELY CRUNCHED IN HER FRONT END (CAR IS TOTALED), BUT THE AIRBAGS DID NOT DEPLOY. WE DIDN'T THINK ANYTHING OF IT UNTIL THE STATE FARM AGENT MENTIONED THAT SHE HAD AIRBAGS ON THE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11023564September 14, 2017
UNKNOWN OR OTHER
STARTER WILL NOT ALLOW YOU TO TURN OFF VEHICLE OR TAKE KEY OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022978September 13, 2017
ENGINE, POWER TRAIN
WE PURCHASED OUR 2013 JETTA IN NOVEMBER 2016 FROM CASEY CHEVROLET, A "CERTIFIED USED VEHICLE" DEALERSHIP IN OUR AREA. A COUPLE MONTHS AFTER THE PURCHASE, WE WERE HAVING TROUBLE WITH THE CAR STALLING AS WELL AS TRANSMISSION TROUBLES. THE VEHICLE HAS STALLED ON MY PREGNANT WIFE AND 2 YEAR OLD AT LEAST FOUR TIMES. ONCE SHE WAS AT A STOP LIGHT AND IT COMPLETELY SHUT DOWN, THE NEXT SHE WAS IN A FAST FOOD DRIVE-THROUGH LINE, THE THIRD TIME SHE WAS TRYING TO MANEUVER A TURN, AND THE FINAL TIME SHE WAS BACKING OUT OF THE BABYSITTERS DRIVE WAY. WITH RESPECT TO THE TRANSMISSION, THERE HAVE BEEN MANY INSTANCES WHERE EITHER SHE OR I WOULD BE ATTEMPTING TO MERGE OR JUST NEED TO PICK UP SPEED AND IN BETWEEN SHIFTS THE CAR WOULD HESITATE AND THEN SHIFT VERY AGGRESSIVELY. WE HAVE CONTACTED THE DEALERSHIP MULTIPLE TIMES AND EACH TIME WE TAKE IT IN THEY CAN'T FIND A PROBLEM SO THEY GIVE US THE CAR BACK. ON THE OTHER HAND, THEY HAVE "SOLVED" THE TRANSMISSION PROBLEM TWICE ONLY FOR IT TO REAPPEAR AT A LATER TIME. THEY HAVE REFUSED TO REPLACE THE VEHICLE OR REFUND US THE PURCHASE PRICE. WE HAVE ALSO CONTACTED VOLKSWAGEN WHO LIKEWISE REFUSES TO REFUND OR REPLACE THEIR PRODUCT. RIGHT NOW THE CAR IS PARKED IN OUR DRIVEWAY BECAUSE WE DO NOT FEEL IT IS SAFE TO DRIVE. MY WIFE IS NOW DRIVING MY TRUCK AND I AM IN MY OLDER CAR FROM COLLEGE. ALL THE WHILE, PAYMENTS STILL HAVE TO BE MADE WHICH IS VERY FRUSTRATING. I FEEL THAT TWO COMPANIES I THOUGHT WERE TRUSTWORTHY HAVE TAKEN ADVANTAGE OF MY FAMILY AND I.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023386September 13, 2017
ELECTRICAL SYSTEM, ENGINE
NHTSA CAMPAIGN #11V196000 MY FUSES BLOW, MY DRIVER WINDOW ROLLS DOWN, BUT INTERMITTENTLY WON'T ROLL UP. MY ENGINE CUTS OUT FOR NO REASON, WHILE IN MOTION AND STOPPED. HAPPENS WHEN SLOWING DOWN, EXITING OFF THE FREEWAY AND COMING TO A STOP IN TOWN. MY EPC, CHECK ENGINE , AND LIGHT SENSORS COME ON AND OFF AND DIFFERENT TIMES. 3 YEARS AGO I HAD MY ABS MODULE REPLACED. BUT CONTINUE TO HAVE THE SAME ISSUES. LOOKING ONLINE I FOUND THE RECALL ABOVE, BUT WHEN I TOOK IT TO THE DEALER I WAS TOLD THIS ISN'T AN OPEN RECALL. THIS HAS BEEN GOING ON SINCE 2014
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022849September 12, 2017
ELECTRICAL SYSTEM
HORN AND CAR ALARM STOP WORKING SINCE 09/03/2017. I WAS DRIVING ON A HIGHWAY WHEN MY HORN STOP WORKING, AS SOON AS I GOT A CHACE TO PULLED OVER, THAT'S WHEN I NOTICED THAT MY CAR ALARM STOPPED WORKING TOO, I CALLED THE DEALER TO MAKE AN APPOINTMENT TO FIXE IT THE ISSUE THAT IT SEEMS IT A MANUFACTURER RECALL BUT I'M GETTING CHARE FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022874September 12, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED. WHEN THE VEHICLE APPROACHED A STOP, THE TRANSMISSION FLUID LEAKED ALL OVER THE GROUND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (CAROUSEL VOLKSWAGEN, IOWA CITY, IA, 319-354-2550) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP MALFUNCTIONED AND RUSHED THE TRANSMISSION FLUID OUT OF THE TRANSMISSION. THE TECHNICIAN RECOMMENDED THAT THE TRANSMISSION BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta