Volkswagen Jetta SportWagen Complaints

171 consumer complaints on file.

#11384613December 22, 2020
AIR BAGS
AIRBAG CORROSION FOUND BY DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383930December 17, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
PER DEALER VEHICLE HAS NON-FUNCTIONING HORN AND HIGH-BEAM HEADLIGHTS APPARENTLY DUE TO CLOCK SPRING FAILURE. IN ADDITION, WATER INSTRUCTION (OF AS YET UNKNOWN ORIGIN) HAS RUSTED BRAKE, STEERING, AND DASH COMPONENTS. TDI RECALL/REPAIR/SALE AND WAS LAST PERHAPS LAST SOLD BY AND SERVICED AT VW DEALER 08/2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383693December 16, 2020
ENGINE
TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AFTER HER BOYFRIEND HAD DRIVEN THE VEHICLE AND PARKED IT IN HER DRIVEWAY; HER BOYFRIEND INFORMED HER THAT THE VEHICLE WAS ON FIRE. THE AUTHORITIES WERE CALLED AND THE FIRE DEPARTMENT ARRIVED ON THE SCENE AND EXTINGUISHED THE FIRE. THERE WERE NO ACTIVE WARNING LIGHTS ILLUMINATED ON THE VEHICLE PRIOR TO THE FAILURE. A FIRE REPORT AND POLICE REPORT WERE FILED, NO INJURIES WERE REPORTED. DUE TO THE FIRE, THE VEHICLE WAS TOWED BY INSURANCE TO AN INSURANCE AUTO AUCTION WHERE THE VEHICLE HAD BEEN DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE; THEY OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11376972November 29, 2020
SEAT BELTS
THE RIGHT REAR SEAT BELT FAILS TO RETRACT. THE SEAT BELT WAS PULLED OUT TO BUCKLE AND FAILED TO RETRACT TO FIT THE PASSENGER. IT IS ALL THE WAY OUT AND CANNOT BE USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376378November 25, 2020
ELECTRICAL SYSTEM
STATIONARY VEHICLE LEFT STRANDED. ENGINE WASS IMMOBILIZED KEY NOT RECOGNIZED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374834November 16, 2020
AIR BAGS
THE CAR WAS IN A SEVERE FRONT END COLLISION THAT TOTALED THE CAR. THE WRECK RESULTED IN MULTIPLE INJURIES FOR BOTH OCCUPANTS. BOTH WERE TRANSPORTED BY AMBULANCE. THE CAR WAS MOVING ON A COUNTRY ROAD WHEN A COMBINE WITH NO LIGHTS CAME OUT IN FRONT OF THEM. THE VEHICLE STRUCK THE COMBINE. ZERO AIRBAGS WERE DEPLOYED IN THIS CRASH.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11372646November 2, 2020
UNKNOWN OR OTHER
2012 VW JETTA WAGON THAT WAS PURCHASED NEW AND ALWAYS HOUSED IN A GARAGE UNTIL FEBRUARY 2020. WATER LEAKED INTO CAR INTERIOR CARPET AND SPARE TIRE WELL. NEVER RECEIVED ANY NOTIFICATION OF RECALL DUE TO SUNROOF LEAKING. REPAIR WAS $900 OUT OF MY POCKET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354794September 13, 2020
UNKNOWN OR OTHER
RAIN GUTTERS INEFFECTIVE CAUSING FLOODING INTO THE INTERIOR OF THE CAR. THIS IS AN ONGOING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354502September 11, 2020
UNKNOWN OR OTHER
I PURCHASED A 2009 VW JETTA GLI 4 DOOR CAR AND LESS THAN 1 DAY LATER THE EPC, ABS LIGHTS CAME ON AND MANY OF THE GAUGES WERE NOT WORKING PROPERLY (SPEEDOMETER, FUEL, ETC.) THE SENSORS WERE FIXED AND THE USED DEALERSHIP THAT SOLD ME THE CAR HAS HAD IT OFF AND ON, IN AND OUT OF THE SHOP FIXING THOSE THINGS, SAID THE ABS MODULE NEEDED REPLACED. THE DEALERSHIP SAID IT IS ON THE RECALL FOR REPLACEMENT AND THAT THE LOCAL VW DEALERSHIP WOULD FIX IT FREE OF CHARGE. THE VW DEALERSHIP TOLD MY HUSBAND AND I TODAY THAT THE CODE DIDN'T MATCH TO REPLACE THE ABS MODULE. I LOOKED THE VEHICLE UP IN THE CAMPAIGN FOR THE RECALL BY VIN # AND FOUND IT. THIS HAS BEEN AN ISSUE SINCE DAY 1. IT IS NOT SAFE AS THE CAR HAS DECELERATED IN FREEWAY TRAFFIC, BRAKES FAILING AND NOT WORKING PROPERLY IN TRAFFIC AND IS GOING TO CAUSE AN ACCIDENT. MY HUSBAND AND I ARE NURSES AND WE TAKE SAFETY OF OURSELVES, FAMILIES, AND OTHERS VERY SERIOUSLY. WE WOULD APPRECIATE ANY INFORMATION AND/OR HELP YOU CAN PROVIDE US. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352536September 1, 2020
SUSPENSION
HEARD STRANGE NOISE WHILE DRIVING IN TOWN. FOUND PASSENGER REAR COIL SPRING WAS BROKEN. UPON FURTHER REVIEW THE SHOP ALSO FOUND THAT THE DRIVERS SIDE FRONT SPRING WAS BROKEN. MINIMAL CORROSION WAS PRESENT ON THE COILS AND THE CAR ONLY HAS ~50,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350750August 22, 2020
SUSPENSION
LEFT FRONT COIL SPRING BROKE 2 PIECES OFF. HAPPENED WILE DRIVING UNIT ON TWO SEPARATE OCCASIONS. COMBINATION OF CITY AND HIGHWAY DRIVING. UNIT STARTEF HAVING A CLUNKING NOISE AROUND 100,000 MILES AND THEN A PART OF THE COIL SPRING FELL OUT ONTO THE ROAD IN FRONT OF THE HOUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348741August 12, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TURBO FAILED WITHOUT WARNING ON THE HIGHWAY AND I WAS UNABLE TO MAINTAIN THE SPEED LIMIT. THIS OCCURRED IN A VEHICLE THAT HAD THE TDI EMISSIONS MODIFICATION. THE PROBLEM OCCURRED A SECOND TIME AFTER A WARRANTY REPAIR AT VIC BAILEY VOLKSWAGEN AND APPEARS TO BE AN ONGOING PROBLEM THAT IS RELATED TO THE EMISSIONS MODIFICATION. THE FIRST FAILURE OCCURRED APPROXIMATELY 20,000 MILES AFTER THE EMISSIONS MODIFICATION, AND ONLY 1300 MILES AFTER THE PREVIOUS FAILURE AND REPLACEMENT OF THE TURBO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348620August 11, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED WHILE DRIVING 45 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM REAR, WHICH CAUSED THE VEHICLE TO BE DIFFICULT TO STEER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE REAR SPRINGS WERE REPLACED 4 TIMES OVER THE COURSE OF FIVE YEARS. THE VEHICLE WAS TAKEN TO LOCAL DEALER NYE VOLKSWAGEN OF ROME LOCATED AT 5865 ROME-TABERG RD ROME, NY 13440, WHERE IT WAS DIAGNOSED WITH REAR SPRINGS NEEDING TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343980August 7, 2020
FUEL/PROPULSION SYSTEM
I HAVE BEEN GETTING HORRIBLE GAS MILAGE (250 PER TANK). THIS HAS BEEN FOR OVER A YEAR NOW OF TRYING DIFFERENT THINGS (DRIVING, FUELING, REPAIRS, ECT.).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337833July 7, 2020
SUSPENSION
FRONT AND REAR COIL SPRINGS FRACTURED. VEHICLE WAS STATIONARY IN DRIVEWAY, WHEN DRIVING ONTO ROAD, NOTICED LOUD GRINDING AND IMMEDIATELY STOPPED. VEHICLE TOWED TO VW COLONIAL WESTBOROUGH, MA. OTHER VW MODELS FROM 2015 HAVE HAD COIL FAILURES AND RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330836June 25, 2020
SUSPENSION
BROKEN LEFT FRONT & LEFT REAR COIL SPRINGS. I DON'T BELIEVE THIS WAS CREATED BY RUNNING OVER ANYTHING. SERVICE ASSOCIATE BLAMED IT ON RUST DUE TO SNOW, ICE, DEBRIS BUILD UP. HARD TO BELIEVE A COIL SPRING WILL RUST THROUGH IN 8YRS. IT APPEARS VW HAS HAD OTHER ISSUES WITH COIL SPRINGS ON VEHICLES. I CHECKED WITH AN INDEPENDENT MECHANIC & HE AGREED THEY WERE BROKEN. FRONT WHEELS ARE OUT OF ALIGNMENT & SQUEAL WHEN LIGHTLY PRESSING ON BRAKE. CAR CAN'T BE ALIGNED UNTIL REPAIR IS MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327966June 9, 2020
POWER TRAIN
MY VEHICLE ONLY HAS ABOUT 80,000 MILES AND THERE IS A VERY LOUD SOUND COMING FROM THE DUAL MASS FLYWHEEL WHEN IDLING, BOTH WHEN PARKED OR IN DRIVE. THIS SEEMS PREMATURE FOR THIS TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326324May 28, 2020
SUSPENSION
REAR SPRING BROKE SITTING IN THE DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326318May 28, 2020
SUSPENSION
BOTH REAR SPRINGS BROKE WITHOUT WARNING (AT SEPARATE TIMES). THIS CLEARLY SEEMS TO BE A MANUFACTURING DEFECT, AS I HAVE SINCE DISCOVERED THAT IT'S A VERY COMMON OCCURRENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324222May 12, 2020
AIR BAGS
MY CHECK ENGINE LIGHT IS CONSTANTLY ON AND I HAVE NEVER GOTTEN A RECALL NOTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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