Volkswagen Jetta SportWagen Complaints

171 consumer complaints on file.

#11549605October 12, 2023
ENGINE, STEERING
The contact owns a 2012 Volkswagon Jetta Sportwagen. The contact stated that while driving at 35 MPH, the accelerator pedal became inoperable and the vehicle did not accelerate. The engine and power steering had failed. The glow plug warning light was illuminated. The vehicle was towed to a dealer. The contact was informed that the failure was due to the high-pressure fuel pump which sent metal shards through the fuel line. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548016October 3, 2023
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Twice since hitting 50k miles, my high pressure fuel pump has failed, resulting in complete and sudden loss of power midst driving. VW says that it is a warranty issue, but, has no real guidance or promise that it will be fixed. I DO NOT feel comfortable driving the vehicle until we know WHY this issue is happening and how to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545965September 22, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
While driving on a major highway at approximately 65 mph, my car completely shut off. The steering wheel froze, all the lights on the dashboard started blinking and the car's engine completely shut down. The wheel locked as I was able to steer to the median. I got out of the car and another car behind me immediately crashed into my stopped car, totaling it.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11537327August 9, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The car stalls in traffic and is slow to accelerate. The service department attributes the cause from a problem with a contaminated fuel system. However, the car has had a series of problems with the electrical system where I was told the "radio is draining the battery". The car would be parked without the keys in the ignition and it failed to start and the cause being the radio draining the battery. The issue is both electrical and diesel engine related.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516809April 12, 2023
AIR BAGS
Airbags failed to deploy during severe front impact crash. Car is supposed to be picked up from body shop by my insurance company tomorrow Thursday 4/13/2023. Don't know if it would be available for inspection after that day. Driver safety was at risk without airbag deployment. Problem was confirmed by auto body shop which is a "service First" body shop for my insurance carrier. There were no warning lamps, messages or other symptoms of the problem prior to the failure. I was told by body shop that the wire to the airbags was disconnected from the airbags and that was the reason for the failure to deploy the airbags.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11515295April 3, 2023
ELECTRICAL SYSTEM, AIR BAGS
Took normal turn down road, heard clicking noise. Airbag light on dash came on immediately along with loss of function of steering wheel buttons. No warning lamps prior to failure. No issues prior to failure. Vehicle has been inspected by Volkswagen dealer and claimed clock spring needed replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504288January 29, 2023
VISIBILITY/WIPER, ELECTRICAL SYSTEM
Wipers stopped working replaced motor and still nothing. I have spoken to other VW owners and they have stated they have had the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503273January 23, 2023
AIR BAGS
The passenger seat occupancy mat and control module are no longer available from Volkswagen Of America. The Air bag lamp is illuminated and the fault code will not clear. VIN : [XXX] Part Number : 1K9 881 256 AA. Part Number dropped on August 1, 2022 without replacement. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501527January 12, 2023
FUEL/PROPULSION SYSTEM
Car all of a sudden stalled in the middle of the road with almost no warning because the High Pressure Fuel Pump Failed. Car only has 133,000 miles on it. Left us without a car over an hour and a half from home with our kids in the car. I am told Repair is Several Thousand dollars (Almost what the car is worth) Volkswagen knows that there is an issue with these pumps, as the previous years (approx. 2009 with the same pump were recalled, but not this year)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499109December 28, 2022
FUEL/PROPULSION SYSTEM
Loss of sudden fuel pressure, Loss of Acceleration,Car shut off while driving.Car would not start again Vehicle unsafe to drive.Check engine light on Glow plug light on.P0087 code low fuel pressure caused by Catastrophic fuel pump Failure Fuel pump fails on these Diesel vehicles requiring to have all of the fuel system to be replaced VW quoted price $9377.13 almost there Price of another used Car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498980December 27, 2022
POWER TRAIN
November 2022 while Driving on Highway at 70mph Transmission shutters and vehicle begins to decrease speed. Pulled over to the side of the road and the Check engine lights came on. Vehicle shut off and re-started and vehicle drove, but would not shift out of 3rd gear. Drove 20 miles home at 40MPH with Hazard lights on, checked engine code and error was P0722 Output speed sensor. I brought to VW dealership and was told the DSG transmission failed at 67,000. Despite having VW Drive Easy protection, TRansmission cost ~4000 to replace with a used transmission. VW Drive easy states because Maintenance schedule was not done at 40,000 miles, warranty was void. This 2014 TDI was a Dieselgate car that sat for ~2years prior to VW selling, and at purchase I was told all fluids were changed, which would have changed schedule service dates. This was very dangerous to myself and my small kids as loss of power at highway speeds, with no warning and transmission being dead, could have caused a serious accident if I was not on a remote section of highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498178December 20, 2022
FUEL/PROPULSION SYSTEM
Fuel pressure Malfunction Vw poorly designed the fuel pump When the fuel pump goes out it Shoots Metal shavings into the whole Fuel System Causing the car to lose Fuel Pressure and causing the car to Shut off.Had the Car towed into VW and they told me the whole fuel system hd to be repaired at my expense at an estimate of $9000.Vehicle speed Dropped Drastically I had no acceleration and Car ended up shutting off in trafficc
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490590October 24, 2022
POWER TRAIN
We were stopped at a light and the car would not go when it turned green. The engine would rev with pedal application as though the car was in neutral but no gear change (D, R, return to P and try D again) would induce the car to move. There was no check engine but a tiny flashing wrench in the corner of the display. In desperation we turned the ignition completely off, removed the key and restarted the car, and the error and flashing wrench disappeared and the car started and behaved normally. Unfortunately, the complete disconnect/stuck in neutral behavior happened again 5 minutes later on a high-speed 4 lane highway. We were cruising at full speed and the wheels abruptly lost power even though the engine was still going. There was no limp mode or power of any kind, we managed to coast to the shoulder by residual momentum, but if we hadn't been fortunate to be in the extreme right lane a deadly accident would have been extremely likely. The freeway incident showed the "check engine" light as well as the flashing wrench. The car was completely disabled and had to be towed. The dealership was not helpful or informative but wanted to replace the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486886September 28, 2022
AIR BAGS
I received an "Error: Airbag" message on my car so I brought it to the dealership on 09/15/2022. According to Schmelz Volkswagen, it is the PODS Module (passenger occupancy detection system) and that VW no longer makes this part nor provides a way to fix it and there isn't anything they can do. I am driving a vehicle that the airbag system will NOT deploy if I am in an accident. I have reached out to various mechanics on what to do and no one is able to give me an answer without this part. Seems very reckless to no longer make a part for a safety feature and I am unsure what to do. My car is basically not worth anything now so I can't get rid of it, not that I want to if I can fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483403September 7, 2022
UNKNOWN OR OTHER
The car had an ignition problem. I could not turn the car off using the key. For many years it is had a problem of not always being able to easily start the car with the key. But time time I could not turn the car off without pulling a fuse. Obvious safety issues if a car won't turn off and basically useless vehicle. It had not been inspected by others, but online I found this problem is not uncommon. There where no warning messages of the problem prior to failure. As mentioned before, for years it has been difficult to turn on. First time I could not turn it off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481856August 29, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
According to the dealership my car has a broken clock spring switch in the steering wheel. This part is covered under an warranty extension issued in 2018. Without this switch all of the controls located in the steering wheel are inoperative. I have no driver side airbag and no horn, both of which are safety issues. The dealership stated that the parts to fix this problem are on perpetual backorder. The dealership stated they had another car with the same problem that has had parts on backorder for over a year. That seems like a long time to have parts on backorder to fix problems that affect safety. Since the warranty extension was issued back in 2018 you would think that would have parts to fix this problem by now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480336August 20, 2022
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, SUSPENSION
In June of 2021 my car had a warning light for the DPF filter come on and told me to follow the instructions in the manual to drive it on the freeway at certain RPMs to get it to clear well that didn’t work and eventually the check engine light came on as well, I took it to the dealership and found out that the Diesel Particulate Filter was bad and needed to be replaced, the DPF was under an extended warranty because of the whole Dieselgate issue, my car had approx 95k miles or so on it when the filter was replaced along with my timing belt. Well six months later the DPF filter light came on again so I brought it back to the dealership that replaced it and they said it wasn’t their fault and that now the glow plugs and thermostat needed to be replaced to get the filter to work so I spent a bunch of money fixing that and now just recently the DPF light and check engine light came on again so I brought it back to the mechanic and they said I needed a new O2 sensor and that would fix this problem, well the replaced the sensor and I drove away and now my Turbo blew which was incredibly scary cause my car lost all power and made a crazy siren noise as I tried to get to a safe area. and my car isn’t driveable at all, my car only has 101,000 miles in it and it going to cost me over $3000 to fix the turbo when I just spent $600 to replace the sensor, $600 on glow plugs and themostat, and $1000 on the timing Belt. This is a lot of extra money to spend on a car in just one year. I don’t think that the DPF filter should be giving me problems every 6 months. I’m a single mom and I don’t know what to do, I can’t afford a new car but I also can’t afford to keep fixing this one. My car is currently at the VW dealership waiting to be fixed and I hope I’m not wasting my money just for it to break again. I’m going into Credit card debt just to keep This car running at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478915August 11, 2022
SUSPENSION
Going down the road - in town - at about 35 mph and I started to hear loud clanking while I felt as the rear of the car felt "stiff" all of a sudden. I parked the car as soon as I could to check it over. The rear passenger side coil spring just snapped as you'd break a pretzel... I have never seen a broken coil spring in any of the cars we owned over three decades. As I looked for information online, it seems that this MK6 generation of Volkswagen vehicles made in MEXICO were manufactured with springs that are PRONE TO FAILURE! Even the next generation MK7 especially vehicles manufactured between 2015-2019 had a RECALL for this exact failure - 42J5. - 56,000 vehicles including Golf hatchbacks, Golf SPORTWAGEN, Jetta sedans and Tiguan SUVS. How come VW didn't have a recall for the previous generation? Obviously this is manufacturing with below par parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477523August 4, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 Volkswagen Jetta Sportwagen. The contact stated while driving 55 MPH, the vehicle stalled with the glow plug warning light illuminated on the instrument panel. The contact was able to coast the vehicle off to the side of the roadway after nearly being crashed into by a semi-truck. Due to the failure, the contact had the vehicle towed to his residence; and upon inspection, he discovered that the high-pressure fuel pump had failed and released metal shavings into the fuel filter. The dealer was notified of the failure and provided an estimate for the repair. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was 125,733.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477382August 3, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2011 Volkswagen Jetta Sportwagen. The contact stated while driving approximately 55 MPH, the catalytic convertor warning light illuminated. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the particle filter needed to be removed and reinstalled. The vehicle was repaired. The contact stated that the failure reoccurred and the vehicle was taken to a different dealer who determined that the particle filter needed to be checked and reinstalled. Additionally, the EGR cooler needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact had taken the vehicle back to the second dealer; however, the vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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